Most things about this hotel are tolerable, but I am disappointed that they don't have a fitness room and the free wifi only works if you sit in the lobby with everyone else who needs to use it tonight. read more

If there were a one star I would give it. I requested a crib at reservation time almost 2 months ahead. When I arrived the receptionist named Juan G. whose manager is named Sebastian said confidently that my room has been prepared with a crib. When I went into the room nothing was there and there were even no extra sheets. When I went downstairs asking what's going on and trying to find a resolution, Juan basically said there is only him working there and he knows nothing about anything and cannot help with anything, and that we are all set and we get what we paid for. What a hotel! Worst in the past 7 years! read more

WiFi doesn't work! They said it is over capacity and too many people are on and they haven't upgraded it for proper capacity yet.

Great location if you're looking to visit Downtown, little Havana and South Beach. Uber everywhere if you're going out to have a blast and great price for the location. read more

Do NOT stay at this hotel. It is awful !!! Walking into the hotel the staff was rude, ignored the guests, and had a "dont care" attitude. The hotel lobby is hot, there is no air conditioning downstairs. There is mold growing on walls and ceilings. The carpets are very dirty. The rooms were old, musty, dirty. The bed literally had coiled springs poking from mattress and there were 2 tiny little pillows for the bed. The water in the shower turned cold after about 2 mins. The sinks leaked, and toilet overflowed. The pool is dirty, with green slime in it. There were vagrants hanging out in front of hotel door begging for cigarettes and money. Another guest had come to hotel desk to ask about a maintenance issue in their room and the front desk laughed at her and said, sure we will send someone up. I wanted to get a refund and move to another hotel but they refused to issue a refund. So be warned, this is the worst hotel I've ever stayed in and I have traveled the world. read more

This hotel is not as bad at all as the rest of the world makes it seem. Great deal if booked before hand and pretty comfortable place to stay. Awesome view and nice retro/classic feel. Thumbs up. read more

It wasnt so bad. The hotel is quite run down. You will obviously notice the musty smell, so open a window in your room once you get a chance. Its a little creepy that homeles people live behind the hotel, at the riverwalk. The beds should probably be changed, since i could feel the springs immediately. All in all, i was able to get a good night sleep, surprisingly. Also, there is a Whole Foods supermarket, just 3 blocks away. I had some diarrhea the next morning. You take a chance at whole foods. read more

River Park Hotel - But somehow there were 5 menus under my.door. interesting how they can just walk into the hotel, that easily - Hotels Near Me - Miami, Florida

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There are a lot of bad reviews for this place but I found the staff to be very friendly, polite, and helpful. The rate is around a third of the Hyatt next door - in terms of value for money, it is great! read more

This Hotel I stayed in via Expedia was the biggest dump ever. The general manager a big fat man tried to through me out before I even checked in. I had to apologize and kiss ass so as to not sleep on street. The nastiest people ever. People were trapped in elevator, didn't call fire department, lied to them. If possible a zero would be a better score. read more

The worst hotel I have ever stayed in !!! Trust me service and everything is bad !!!. I ask for a iron and blow drayer they dnt have any. Then I asked for a extra blanket the said come and get it what happend to room service ? They don't even deserve 1 star. read more

I travel a lot for work and have stayed at a variety of locations that truly run the full range of motel with side door access to high end resorts. This place is very much on the lower end of the scale. Before I booked my stay here I did review photos online and looked up the amenities. All of which seemed pretty standard. However, what they do not tell you is that the pictures are (1) not accurate (2) the hotel is not "current" with respect to amenities or many other things (3) the internet access is only available in the lobby or that the "free breakfast" stacks of white toast and prepackaged muffins. Some other things to consider: (1) The bed is less comfortable than the floor. It's hard and unforgiving and the springs are so close to the surface it left marks on my body. (2) There is no alarm clock in the room. Call me nostalgic, but I like to have a back-up to the potential failure of a cell phone alarm. (3) The room I have doesn't have a desk or table. The closest cousin is a cut out area between desks, but a chair that fits that area isn't available. They collect all funds at the beginning of the stay (as opposed to clearing the check at checkout), which is highly abnormal. For the area the cost is on the lower side of the scale. Perhaps that's what this should be gauged against. However, I booked this stay for work, and the overall cost is not that significantly different than other mid-grade hotels within a one block radius. With all the above said, the location is convenient to many Miami touristy attractions. So if the only thing you need is a hole to drop your belongings off at while you wander the streets this may be what you're looking for. Otherwise, unless this is an absolute last resort (like the other option is sleeping under a bridge or in your car), spend your money elsewhere, it's apparent the owner is not investing in this location. read more

The hotel looks like it was built in the 1960s and never renovated since then. Our room was quite big but it looks so old. The bed was tolerable. The staff upfront was not the most welcoming. I wish I paid some more bucks and had gotten a better hotel. Only stayed for one night so I don't have anything else to complain. read more

In a city full of hotels, there's not much that's all that great about River Park Hotel & Suites. Upon arriving at around 10pm, we stood at the check-in counter for 10 minutes waiting for someone to check us in. There was no one around, and once we noticed someone in the back office, we spoke up and got his attention, he came out and checked us in. The hotel kinda just looks old and run down. There are missing letters on the "River Park Hotel" sign on the side of the building. The curtains were stained, tons of wallpaper peeling off in the public areas. Everything seemed somewhat clean, however, just...old and worn. Even the view from our room revealed a dilapidated lower level's rooftop with peeling paint and tar. The hotel is not very equipped either (check the amenities beforehand, if you need something like a business center). There's no gym (despite there being a sign on our floor that said the "fitness center" was down the hall; I assume the hotel had maybe been renovated or something and the gym was removed). There's also no business center to use the internet or printer. The gentleman at the front desk was nice enough to print out a personal form for me I desperately needed to sign. I could connect to Wi-Fi, but got no IP address, so that was a bust, too. The room was sizable (We ended up in a suite, and I don't think I ordered one, so cool for the free upgrade), and the linens were clean. The AC was really warm, regardless of how cool we set it, but AC in the second bedroom in our suite worked better, so we switched to that one. There's no fridge in the room, and they charge you $2 a day to use the safe. The sink stopper in the bathroom didn't work and we had to prop it up with a piece of plastic to get the water to drain. At one point, we wanted some ice for the wine we got...we checked 2 ice machines on 2 different floors and they were both empty. A 3rd one on another floor had ice. The breakfast wasn't that interesting ether...gross scrambled eggs, okay sausage, and some sweet breads. I ended up having cereal. About the cereal dispenser...cereal was piled beneath the dispenser because some of the guests didn't know how to use it. But instead of cleaning the cereal away, the hotel staff just left it. So, I had to contend with piles of cereal all over the table while trying to serve myself some. All in all, the staff was nice enough, though seemingly apathetic about pretty much everything (kudos to the guy that let me print some stuff, though). The hotel looks super old and rundown (stains, peeling paint and wallpaper), and will not be able to compete much longer without a cleaner look and modern amenities. It gets 2 stars for being mostly clean, cheap (I guess), and the guy who helped me print a document. read more

Location has to be the only way this place stays open. When you walk in, the lobby looks very nice and elegant, when you walk into your room you can immediately tell it's dated. Our sink leaked the entire time and left puddles in the bathroom floor, the bed was horrid. Neither I or my husband slept through a night the entire time we stayed. The only reason we didn't leave and find another hotel was due to ultra music festival and prices being increased. Will not stay in this crap hotel again. read more

I wouldn't recommend this hotel. Number one the customer service is very poor. I asked for a simple fork and spoon and they told me I couldn't have one. I know they have it because of breakfast in the morning but they were too lazy to get it for me. Secondly my phone and tv wasn't working. Service guy came up and I thought he fixed it but didn't. I had to call once again for help. The front lady at the counter was extremely rude and didn't pay any attention to our complaints. read more

DO NOT STAY AT THE RIVER PARK HOTEL. No towels in the room. No heat in the whole hotel. Rooms were dirty. Reception desk was no very friendly. The work out room was dirty and only had 3 machines. I'd rather stay at a hostel. DO NOT STAY AT THE RIVER PARK HOTEL. Read the reviews. Most of them were negative. read more

I have never been so appalled by any company enough to write a review about the disservice. I went though a travel agency three months ago and finally ended up choosing the River Park Hotel. The woman I spoke with on the phone was very friendly (however, it took me waiting 15 minutes on hold!) and she gave me three nights for a total of $561. I knew I had to book this far in advance if I wanted this type of deal on the hotel since I, along with 50,000 other people, were going to Ultra. I got to the hotel with my confirmation number and was immediately treated like shit; he was too busy talking to a friend on his cell phone to even notice I was standing there. I showed him the email they sent me months ago with the confirmation number on it and my ID (the same name that was on the confirmation email), and he told me I wasn't in the computer but that he could give me a hotel for $800/night. ARE YOU SERIOUS?! I didn't even pay that much collectively three months ago and you're going to charge me $800?!? I asked for his name and a manager's name so I could call to complain the next day and he refused to give me his manager's but gave my only his first name. I have never been treated so horribly. I walked outside and every person I spoke to advised me to pay more to stay in another hotel because of the shitty service and uncleanliness of the hotel. read more

This hotel needs to be torn down and a new one built there. It's a flea bag, dirty, no service, complimentary breakfast was stale, I was at a convention and could not find better accommodations or I would have left. Hyatt Hotel next door was generous enough to let us eat and print complimentary boarding passes in order that we could leave. NO WI FI in the rooms, but has a very slow connection in the lobby, but no printer!! Could not find an English Newspaper, everything in Spanish. They had ice on one floor and soda on another. No restaurant, no bar, extremely poor service, they would not answer the phone when you dial the operator, so you go up and down on the elevator for needed services like the simple things such as a washcloth (None in the bathroom. Every day we had to ask for them), or a blanket that was stuck together because it was so old and melted from a hot dryer. I would not recommend this hotel under any circumstances. I cannot also give it a rating of one. I would say it's a minus 5. Carolyn read more

This weekend will be my 3rd stay at this hotel. The 1st time I saw the reviews, I was scared to say the least. I paid $125 including taxes. I enjoyed my stay & will enjoy this one as well. I'm not a complainer, I get what I pay for. If you want the best, next door is the Hilton at $450 this weekend, the Continental $385 and son on. Great downtown views after the 10th floor. Rooms are huge, bathroom clean. Great view if the river, close to all major areas. Hotel is old & needs care, yet again I'm paying cheaper than everyone else. The customer service isn't great, yet again for the rate am paying, its just right. Enjoy your life, stop whining, be realistic & objective & stop the entitlement mentality. Signed, one happy returning customer. read more

This service was horrible the rooms are disgusting we found bugs and roaches in our room don't get valet you'll be waiting for 3 hours just from lazy idiotic service workers DON'T EVER COME HERE GET A DIFFERENT HOTEL! read more

I always stay at River Park since 2012, It has excellent prices, confortable rooms with a perfectly working A/C. The attention is impecable in every way. I had a problem with my reservation, I booked it 2 days later than it was supposed to be and I was waiting for a transfer to come so I did not have enough money to rebook it for the correct day, however Juan Carlos from the reception, helped me. Even tho on the website clearly says that refunds or changes are not allowed, he changed it and even found me the minimal rate (since he was aware of my short budget at the moment). I'm very grateful. There's still good people out there! read more

This was the worst place i stayed in for one i checked in on feb 12,2018 the front desk guy was very rude and didn't even tell me that it wasn't any hot water in the hotel if he would've i wouldn't stayed there on the so that night i called to the front desk to tell them i had no hot water and she fell me it would be on in an hour ok i take a cold shower on the 12th now its the 13th in the morning i goes to take a shower it still isn't any hot water i call down to the front desk they hang up in me when i call back they didn't answer i go down there to speak to the manager they said he'll be in at 9 i shower again in cold water when i get back to the hotel i go to take a shower no hot water still i called down yo the front desk still very rude people saying we know its no hot water it'll be on in a hour we go back and forward i hang up the 14th come still no HOT WATER they didn't send any memo out saying it wouldn't be any hot water they didn't care at all horrible experience i will never stay here again!!!! They said they would refund 20% and would give me a call still haven't heard from them yet i stayed in room 1510 feb 12 to the 14 horrible experience horrible only thing good was the location read more

We booked this hotel before our cruise more like a flop house. The worst bed I have ever slept in. Miami is under construction to get to hotel is a joke. No place to park car to unload, and when didfinally unload, the attendant was rude. Lobby plain Room on top floor and very noisy. Bedroom in back and what looked like a kitchen in front. Linoleum floors Bed was very lumpy and so were the pillows. Toilet was very low flush or no flush. I did not reserve spouse did and it is part a clarion group. They should be ashamed of this place. If you need to come here pay a little extra cause this place is not worth a 120.00. More like .50. I have stayed in hotels for years but this was the worst place I have ever stayed at. I.do not have a car but would rather have slept in that. This place is not worth a one star maybe a minus 2 read more

This is the worst place to stay. The price was not cheap, sheets ripped, no WiFi in rooms, dirty, no printer or business center to print boarding pass, cheap on tp towels etc. a/c did not work. Front desk not helpful in any way. Rooms were big but scarce not even tissues in bathroom read more

I often send Friends to this hotel. My friends love the huge rooms and the price. It includes breakfest nice pool and its on the river. Its a great location and next to the metro mover. read more

So I came to Miami last minute on a family emergency. So when I got to Miami I went straight to the hospital, long story short I needed a place to stay so I checked up places online and found this hotel. I saw that the online price was a really good price. I decided to go to the hotel and check with the front desk if he can accept the only cash I had on me. At first he said he couldn't but I explained my situation and he saw my hospital pass on my shirt and decided to help me. He said he would give me the online price because of my situation but that he can only give me one bed and I was with my mother but I told him I'd make it work. When I went to park the car I saw the valet was 25 which to me was expensive. He directed me to a parking lot where I can pay 5 Bucks. When my mother walked in he probably saw she looked exhausted and called her over. He asked if she was my mom and she said yes and he decided to upgrade us to a 2 bed free of charge which was cool on his side. Now the downfall of the story.... we get to our floor and the hall ways looked like a scene from American horror story. We got to the room and it was outdated, creepy and a little smelly but what do you expect for the price! I'm appreciative though and happy about the experience read more

Everything the two previous reviews to my post that was written, I totally agree with and more! The place is a complete dump! It smells like your 104 year old grandmas apartment and looks the same way. When you get out of the elevator you get hit right in the face with the stench of mildew. The carpets are dirty and gross. The manager who checked us in could not have cared less about us. It took 20 minutes for the valet to come and take our car. It's a 15 story dump of a hotel with one valet on duty. We checked into our room and the A/C was not working. I called down to tell the front desk. They said they would send some up to check on it. A half hour later no one still came up. I called back down and the manager answered. I told him no one has come up to fix the A/C. His response was.... When the guy gets there, he gets there. Can you believe that response? After two hours the a/c was fixed. That was the highlight of our one night stay. Do not stay here. It's a dump!!!!! read more

I do not want to give this hotel any star! It was terrible !!! I never see any hotel look alike it in my life. Everywhere in room so dirty, look really old. I could not sleep well, some fleas-bitten my neck all night long. All old stuff in room, TV, furniture, sink, etc. I don't want to touch anything. Also, very rude staff, special an old man working in the morning. The price I was paid $110, it was not cheap. I was stay 2 nights in Sheraton hotel next to the Airport $125 very nice. I made a mistake and this is my lesson. Before booking any hotel, need to check on comments review first. If I know anywhere to complain this hotel for they have to close down their business I will do it. I hope that no one will have a big mistake for booking this hotel! read more

This hotel should be closed until it is renovated or torn down replaced. I did not see a rating lower than one but in this case a minus 10 is appropriate!! read more

Where do I begin to tell you how many problems this crappy hotel has? The style of the place seems like it is from the early 80's and was never changed or updated...fading gold ceiling things and trim and weird dark mirrors, strange mirrors in the halls, the stale smell of cigarette smoke everywhere. The room was very large, but very weird. The entrance has a dark office with no windows, and an office chair that it looks like they found in the alley. Weird useless office. Then you step into the room, very large, but weird. The tv was situated far from the couch or beds, so you would basically have to stand in the middle of the room if you wanted to watch it. First thing I notice upon going to bed, my bed smells like stale urine. Super gross. I complained to the front desk, and they basically changed the sheets (like any hotel should for each new guest) and it still smelled like urine. I had to get the cleaning lady to help me flip the mattress over so at least I could hope that the other side didn't smell, then ask her to double up the bedspread sheets. Yuck. 6 days in this place? The water often never heated up in the shower, cold showers in today's day and age? And really shitty water pressure. The bathroom had a strange suction thing happen whenever you opened the door, rattling the ceiling light panels making a loud scary sound each time you left the bathroom, and showering dust particles on the bathroom counter. They had shampoo, yes, we had 4 bottles of it in the room, but no conditioner. We asked for conditioner, but they didn't have any. I later went to the desk to ask for a razor to shave, but they guy said they didn't have them, but that they had shampoo and soap! I don't need more shampoo or soap! Our remote control had gum stuck to it. Nice. Our friends next door had a telephone with a dangling cable, with no phone outlet in the room! WTF??? WORST continental breakfast ever. Shitty square white bread, mislabeled cereals, terrible coffee, weird egg that seems like it was made from powdered egg mix. terrible sausages, etc. Broken drinking fountains in the general area, stale cigarette odor, and on and on. My friend left his key in his room. We went to the front desk so he could ask for another one. They asked 'what room are you in?' He told them, and he gave him a key. Didn't ask for his name or ID or anything. They could have given keys out to anyone's room without them knowing who they are. Terrible security. What a weird crappy hotel in the midst of really nice hotels in the downtown area of Miami. I would hate to ever come here again. read more

I stayed here last night with my boyfriend. Check in was slow and the front desk personnel were not that friendly. We checked in later in the afternoon around 6 pm. The room itself wasn't bad, it was outdated but given the price for a place in Brickell it was to be expected. The room was clean so it was fine. However the t.v was very old and constantly was going in and out of service. The toilet would also run for quite a few minutes before flushing, I'm assuming due to the water pressure being very low. The blow dryer would only work for a few minutes at a time before giving out. The real deal breaker though was the fact that we couldn't turn on the shower. No matter how hard we pulled (also tried pushing) on the knob of the shower handle. Idk if this was from rust or it just simply not working. Unfortunately we didn't realize this until we were trying to take a shower this morning before checking out and heading out for the day. We had to end up showering at home because their service was so slow. I personally wouldn't stay here again. read more

This is by far the worst customer service I've ever experienced and by far the worst hotel I've ever stayed in. These rooms are completely filthy, outdated, and have too many issues to list. How this place is able to legally stay in business is a complete mystery. I called the front desk and explained over the phone I needed to be transferred to another room due to all the problems and was told that isn't possible. After checking out of this hell hold I explained to the front desk all the problems there was with the room and how unhappy I was with the stay. I was informed by them to call the manager Sebastian the following day which I did and was asked why I didn't ask to be transferred to another room if I was unhappy. I told him I did which he then told me to talk to their other manager Zack who was extremely confrontational from the start stating that "this was the cheapest hotel during the boat show for that weekend." (which was still 2 weeks away) He then said he would look into it and get right back to me which he never did. I continued to get excuse after excuse and lie after lie from him just getting a run around for over a month. He would constantly have the front desk lie and say he wasn't available when indeed he was there. After calling for weeks I finally got a hold of this unprofessional coward named Zack who proceeded to yell like a disgruntled old man telling me he had my number and he would call me back then slammed the phone hanging up on me without me even getting a word in. How this unstable, pathological lier who cannot handle his job is considered a manager of anything is beyond belief. Yes, this is true so please steer waaayyyyyy clear of this nightmare! read more

I do not give this hotel any stars whatsoever, unfortunately I have to. I would not recomend this hotel to anyone. It smelled like it was a smoking room for a very long time, the phone did not work, the toilet flushed every 10min. Daughter went down and told me breakfast food was stale. Valet broke door handle. Contacted customer service the day of checking out and was ignored for 2 weeks. Called today and spoke with general manager who questioned every comment that I had and told me to have a nice day and hung up on me. THE WORST HOTEL EVER!!!!!! read more

RUN AWAY FAST! Please take a blanket and pillow and just sleep in the lobby. The lobby is the best part of the place with big lion statues and out dated dirty one seater sofas! Me and my husband arrived at this dump at about 10 am we requested an early check in prior to our arrival! Do you think this was accommodated!? no! The two men at the front desk are very matter of fact and should not be working at a front desk! Valet parking was $25 and they were amazing I didn't mind that fee. I booked my hotel stay through a third party vendor and wished I would have cancelled in the allotted time they allowed me to cancel! The rooms are very outdated and the hotel has an odd smell to it that the nice cleaning lady try's to cover up with fabulosa cleaning products and a mop made out of a towel and a old broom stick ! Be careful getting off the elevators also the floors are falling in just lift up the big dirty red outdated rug in the halls and you will see! This is a disgrace to downtown Miami just demolish this place already and rebuild! Because nobody should pay for a hotel that doesn't have a microwave , water is ice cold, proper linen (they gave me 1 towel and 1 washcloth and two hand towels) for two people , the TV didn't work either the maintenance man came and rigged the cords and it started working and the mattresses don't have headboards! I'm glad this was a one night stay here this is a dump! I didn't take any pics of the room I forgot but this is a real post so take my advice stay somewhere else. I wouldn't ever recommend this to anyone! read more

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Very bad hotel I got bed bugs all over my body , just stay away from this hotel, terrible service and very dirty

They don't even deserve 1 star! Horrible experience! We used the toilet once (#1) and it got clogged. My fiance went to call the front desk and realized the room phone was not working. He then went to the front desk where he was told someone would come up soon. 20 minutes passed and no sign of anyone. My fiance goes back downstairs and is told someone came to the room in which he indicated that was not accurate. Guy at the front desk again said someone would come. More waiting and still nothing. By this time, I am fighting to go to the bathroom (#2) and no one is anywhere to be found. I finally gave up and had to go on top of the clogged toilet and then the guy shows up and we tell him he needs to come back because I needed to use the bathroom. When he comes back another 20 minutes later complains about the amount of paper in toilet, attempts to unclog and is not successful. it is now almost time for us to check out and the bathroom wreaks of waste. My fiance goes downstairs again to ask for another room so we can shower and check out. No only is it denied but the guy behind the counter begins to accuse us of clogging up the toilet, becomes very rude and my fiance who is super calm comes upstairs fuming. I finally give up again and shower with the smell. We gather our stuff and head down stairs and i approach the counter furious asking to speak to a supervisor to which we were informed none existed because it was the weekend and that was their day off. He again started rudely interacting with us and again accuses us and curses. We again gave up and left fuming! read more

I would review this a zero but it is not an option. Desk clerks have ZERO ability to help. Could not check in rooms even though they were under my credit card. DO NOT STAY HERE. Hotel.com did not help either. Not for professionals. read more

We paid 134.00 plus 25.00 valet. Although the gentlemen working the front desk were courteous, this hotel was horrible in every way. By far the worse hotel I have ever stayed in. I posted a review for the first time, so others can be spared of this experience. read more

Booked this hotel in advance for our cruise next week and woke up to a cancellation of our hotel about a week before by the property. When I called the "manager" told me the room was denied because of a bad credit card (which there's no possible way of this) when I told him this he said he had no rooms that night anyway. When I asked him if it was because of my card or because they had no rooms I couldn't get a straight answer and the man was incredibly rude. Not one to post bad reviews but the situation were now in still needing to find a hotel before our cruise is unfortunate. I already had second thoughts about booking this hotel based on bad reviews and wish I would have listened to my gut! read more

The customer service here is horrible. We got into Miami Beach late at night around 12:30am already having a reservation and once we go to check in they told us that they cannot let us check in until 11AM. MIND YOU it is downtown miami!!! I told the customer service representative in the lobby that if we can cancel it then and he said sure that it WILL not charge our card anything. We wake up the next morning after staying at another hotel to see that this place charged us. Once we called and explained the situation it was still not resolved. A girl answered the phone this time. I explained the situation and she gave LOTS of attitude. Once she finally understood the situation that was going on she seemed clueless and told me to call the next day between the hours of 9-5. I stated that I needed the money posted to my account and she had no idea what to do. I asked her if she can cancel the reservation on her computer just like the guy said he was going to do and she said "I don't think I can" later she hung up on me. Still haven't heard back from them, thanks for the help!!!!!!!! STAY AWAY FROM THIS PLACE. read more