I don't know where to begin. I just don't think I'll be able to convey just how amazing the team is…read moreright now. In 2021 I was looking for a 2018 Honda HRV and there weren't any available near me. 2018 is an awesome year for reliability and it was during the pandemic. So everyone was holding onto them. I remember coming to the dealership here in Riverhead, and I didn't feel any personal connection. Fast forward to 2025 and now my mom is looking for an excellent used car. The 2018 Honda HRV STILL tops reliability lists for the HRV and used cars in general. So when I saw Apple Honda list one with low mileage, mom and I were there first thing Monday morning right when it opened. Little did we know the staff were going to be just as wonderful as the car we bought!! YOU MUST SEE RICARDO RODRIGUEZ for a wonderful sales experience. He greeted us at the door. He respected everything about our visit: That I knew what car I was looking for. That my mom and I had time constraints and only had an hour to spend there before we could return the next day. He was such a sweetheart, so pleasant, and did I mention he is an opera singer? The day we signed he sang for us (we are a musical family) and you hold your breath he's that amazing. He also handled my 78-year-old mother's test driving very well! So informative and patient with her. Once we came back the second day to take care of all details, we got to work with Peter and Rich(Richard). These gentleman are such a pleasure to do business with. The whole time we knew this was the right car for my mom, this was the right dealership for my mom!! The staff is happy and so wonderful to do business with. It felt like being helped by family, from Ricardo, to Peter, to Richard. Just amazing. These are REAL people treating you like you are real people. My mom has no regrets and we hope to stay in touch with all these wonderful people! No yucky schmooze here! No impersonal walls. Ricardo was honest and transparent throughout our entire conversations about the car, as well as Richard about the warranty and financing. (Peter helps you get your car covered by your insurance right there on site--amazing. you don't have to worry about anyting!) Stop by and ask for Ricardo!! He's the gateway to so many awesome people here. Thank you Apple Honda!!

Shady... Went there for a new Passport -- and the finance guy could not come up with lease numbers…read morethat actually matched what they were supposed to be.. Total waste of time and walked and ended up securing a deal at Baron. Look elsewhere.

BEWARE!!!!! Service department is one big scam. They fixed my 2019 Kia Optima back in January…read more Called to tell me I had to approve for an oil change before they could diagnose issue with car because they said it had no oil. Had to bring it back the other day, checked oil prior, they call me saying car has no oil, need approve oil change before they can diagnose issues. Had car towed from there to another Kia dealer and guess what? car had oil just like I said. These people cant be trusted!!!

horrible service dept. wanted to charge me nearly $1000 for a $50 part and an hour of labor and…read morethis wasn't even what was wrong with my vehicle. The Kia sales floor is also extremely unprofessional specifically the controller for Kia, very unprofessional, unhelpful, and accusatory. Do not recommend buying a kia from this dealership at all.

I have been going to Riverhead Ford since I purchased my F-150 Lightning for routine maintenance,…read morewhich on an EV is basically tire rotations. The 20,000 mile routine maintenance suggested a cabin filter replacement and tire rotation so I took it in for that. These scammers charged me $179 for that "service". An OEM filter from Ford is $35. The biggest rip off for a minute filter replacement. Never again will I support this business.

I love my new Bronco! Ed Martin was great to deal with and the entire buying process was…read moreeffortless. I highly recommend.

I don't think they deserve even one star. Terrible service. I dropped my truck off for service, and…read morenobody ever called me back with a status update. Despite many attempts to reach them, all I got was, "Somebody will call you back." This went on for a week. There was no accountability, no professional courtesy, and no customer service. I will NEVER go back there!!!

I liked that I received email for a free maintenance visit after just purchasing car- it makes you…read morewant to come back. I got an oil change but my main reason was engine issues. Service was sub par on my visit. Person was professional on phone appointment, but I had a $300 diagnostic that was worthless because engine light was not on. Car is approx 3 years old- I just bought in December from you and I explained that when I purchased car you could not even tell engine was on it was so quiet-Now there is a clicking noise and engine is VERY loud- there is also some inconsistent sputtering. I was told at pick up that nothing could be determined because diagnostic did not show anything- I could not speak to a mechanic and was essentially dismissed- I was only told if I wanted to leave it overnight to start cold but that is not the only issue-again I was not directed to a mechanic and my concerns about the vehicle were not addressed

Stay away! Learned my lesson good. Drive west or anywhere other than this dealership who lie to…read moreyou, don't do the repairs they say, hold your car hostage and act like they are doing you a favor. BTW they own other dealerships. My car keeps having the same issue and I will be bringing it to a private mechanic at this point. Read the reviews!

After my property flooded last year and I lost my Ford Explorer I went back to the same dealership…read morewhere my husband also purchased his Ford F150 from.... I bought a used GMC Acadia, we found out when we came to pick it up. It had been in an accident that they did not disclose..... months later the paint started peeling off my grill I took it down there and they will do nothing about it... I spoke with multiple my sales rep, service manager and brought it down for them to see in person. Horrible customer service, they also own the Ford dealership.

The customer service at Riverhead Toyota is the best Ive ever experienced. I drive over 60 miles to…read morethem rather than to any of the Toyota Dealerships by me. I have been going there for over 10 years.

Went there for service and they did not tighten my lug nuts!!!!…read more Thank goodness my tire did not fly off while I was driving!!!!!!! This is where I purchased my last RAV 4 when I lived in the area and the service department was reliable. Do better Toyota!!!

Worst customer service ever, ask the sales man to tell me a little more about the car I intended to…read morebuy and he was like "what you wanna know" asked for info on the tires and he said "what about the tires? No no no no red flags everywhere

Please do not buy/lease a Volvo from this store. I am a former GM of a Volvo retailer and this…read morestore is the perfect example for why the general public has such a negative view of the Auto Sales business. The Sales Manager, Joe Ghandi, is rude, incompetent and has an issue telling the truth. They outright lied about how Volvo's incentives work and then sold the car we had finally come to an agreement on, after approval and all the docs were submitted. We were told they'd call us to schedule a time for contracting and delivery but instead emailed us they sold the car to someone else instead. Again, I urge you to stay far away from this store. It will be a horrible experience and the likelihood of getting swindled seems very high. I will say however that I have dealt with the service department twice before this and found them to be quite good. The service writer was very polite and knew Volvos very well.

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!