The customer service at Riverhead Toyota is the best Ive ever experienced. I drive over 60 miles to…read morethem rather than to any of the Toyota Dealerships by me. I have been going there for over 10 years.

Went there for service and they did not tighten my lug nuts!!!!…read more Thank goodness my tire did not fly off while I was driving!!!!!!! This is where I purchased my last RAV 4 when I lived in the area and the service department was reliable. Do better Toyota!!!

I don't know where to begin. I just don't think I'll be able to convey just how amazing the team is…read moreright now. In 2021 I was looking for a 2018 Honda HRV and there weren't any available near me. 2018 is an awesome year for reliability and it was during the pandemic. So everyone was holding onto them. I remember coming to the dealership here in Riverhead, and I didn't feel any personal connection. Fast forward to 2025 and now my mom is looking for an excellent used car. The 2018 Honda HRV STILL tops reliability lists for the HRV and used cars in general. So when I saw Apple Honda list one with low mileage, mom and I were there first thing Monday morning right when it opened. Little did we know the staff were going to be just as wonderful as the car we bought!! YOU MUST SEE RICARDO RODRIGUEZ for a wonderful sales experience. He greeted us at the door. He respected everything about our visit: That I knew what car I was looking for. That my mom and I had time constraints and only had an hour to spend there before we could return the next day. He was such a sweetheart, so pleasant, and did I mention he is an opera singer? The day we signed he sang for us (we are a musical family) and you hold your breath he's that amazing. He also handled my 78-year-old mother's test driving very well! So informative and patient with her. Once we came back the second day to take care of all details, we got to work with Peter and Rich(Richard). These gentleman are such a pleasure to do business with. The whole time we knew this was the right car for my mom, this was the right dealership for my mom!! The staff is happy and so wonderful to do business with. It felt like being helped by family, from Ricardo, to Peter, to Richard. Just amazing. These are REAL people treating you like you are real people. My mom has no regrets and we hope to stay in touch with all these wonderful people! No yucky schmooze here! No impersonal walls. Ricardo was honest and transparent throughout our entire conversations about the car, as well as Richard about the warranty and financing. (Peter helps you get your car covered by your insurance right there on site--amazing. you don't have to worry about anyting!) Stop by and ask for Ricardo!! He's the gateway to so many awesome people here. Thank you Apple Honda!!

Shady... Went there for a new Passport -- and the finance guy could not come up with lease numbers…read morethat actually matched what they were supposed to be.. Total waste of time and walked and ended up securing a deal at Baron. Look elsewhere.

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!

We had such a positive experience at Sunrise Toyota North helping my uncle buy his new car. From…read morestart to finish, the staff was patient, knowledgeable, and genuinely kind. Ralston was an absolute pleasure to work with -- super personable and made sure my uncle felt comfortable and confident throughout the buying process. Michael did a fantastic job in finance, breaking everything down clearly and explaining exactly what we were signing and how the numbers worked. Nothing felt overwhelming. What really stood out was Alan, who went above and beyond by helping my uncle get insurance set up. That extra effort made a big difference and showed how much they care about their customers. Overall, a great team and a dealership I'd absolutely recommend to anyone looking for a smooth and supportive car-buying experience.

Awesome experience with the team at Toyota North. While several other Toyota dealerships on the…read moreisland were very pushy, they let me complete the purchase without any pressure. All questions answered and responded to immediate.. This dealership is over an hour away from my house, but well worth the extra effort and gave me a great deal on a new Tacoma. Thank you to that Crew!

BEWARE!!!!! Service department is one big scam. They fixed my 2019 Kia Optima back in January…read more Called to tell me I had to approve for an oil change before they could diagnose issue with car because they said it had no oil. Had to bring it back the other day, checked oil prior, they call me saying car has no oil, need approve oil change before they can diagnose issues. Had car towed from there to another Kia dealer and guess what? car had oil just like I said. These people cant be trusted!!!

horrible service dept. wanted to charge me nearly $1000 for a $50 part and an hour of labor and…read morethis wasn't even what was wrong with my vehicle. The Kia sales floor is also extremely unprofessional specifically the controller for Kia, very unprofessional, unhelpful, and accusatory. Do not recommend buying a kia from this dealership at all.

I purchased my first ford in my 50s. the sterotypes of the brand always kept me away…read more After driving toyota and chevy mostly, the vehicles over the years have been less and less. For example, I had a chevy equinox that I purchased from buzz chew - they were great with service dept. however, just before warranty expired, my transmission just died... had about 60k miles they made the repairs under warranty - no problem. a few months later, the transmission died again!!! they wouldn't honor warranty since it just expired, even though the same problems happened. This costed me $6000.00!!! at the time, I had no money, going through financial struggles, and worked a second job to payoff the debt that I was lucky enough to borrow I never had a transmission fail and to have a vehicle that this failed twice!!!???? no, this is not the norm. Not only will I not buy a chevy again but the dealership let me down and lost me as a customer after a family member recommended to try riverhead ford, I reluctantly went there to check. I had no intention of buying but tried to keep my sister happy. my sister introduced me to a salesman, Bill Seydel. my first impression of bill was that he looked like an everyday guy, not a lick willy sales guy that is interested in only the sale. after spending some time with me, discussing budget and type of vehicle I want, which (at the time) was suv. after having me try the options, discuss price and budget, he suggested leasing and explained the benefits of always having new and warranty coverage and monthly cost savings, I decided on edge. the vehicle was fine and served it's purpose well, no complaints. when I was ready to turn the lease and get another, I decided I wanted a pickup as the first time, bill explained the options and spent a lot of time to be sure I was happy to make the best decision I felt right about. I then got a lariat crew cab, which gave my dog ample room, with the back seats up, to move around and do cartwheels if he so chose to. the truck was great!!! this happened before covid was front an center after the lease end was near, I decided to take a look at trucks again. my financial status was better and I wanted to upgrade, which was the platinum. with supply shortages going on, the options were limited. instead of making a quick sale bill suggested to order from the factory, which at the time was 4-8 months wait, which a drag since that would be august and my lease ended in February. bill understood the concern and motioned that the lease can be extended and any issues he will work something out to keep me to have something to drive. at the time, my faith and trust in bill was pretty high since he has been straight with me since the beginning, more interested in making me, the customer, happy than making a quick buck. so, we went down the options, some i wanted and some he suggested, and explained, why I may not want. line by line, we went over everything. In the end, I got the truck loaded because I wanted it, not the salesman pushing. At my age, I wanted something great. I'm not a contractor but wanted the comfort, height, and good gas mileage. the hybrid model I got with lane assist and bluecruise is pretty cool... ford has a way to go to make self driving happen, but this reduces much driving stress as i see it. Riverhead fords service department has always been great, fair with price and with the for visa point system, I never paid for oil changes and other services needed while having the card. my only complaint about the service is loaner cars. with vehicle shortages being a thing still, they have less vehicles on hand currently and have to wait 3 weeks to schedule service. fortunately, with the point system, they have different ties, bronze, silver and blue, i used it for all purchases and auto pays, paying as soon as bill came, I became blue tier. with that tier my plan lets them come to me and switch cars out rather than go there and wait. I suggest them to anyone!

I have been going to Riverhead Ford since I purchased my F-150 Lightning for routine maintenance,…read morewhich on an EV is basically tire rotations. The 20,000 mile routine maintenance suggested a cabin filter replacement and tire rotation so I took it in for that. These scammers charged me $179 for that "service". An OEM filter from Ford is $35. The biggest rip off for a minute filter replacement. Never again will I support this business.

Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.

Excellent customer service and support. My truck looks better than before the accident. Very…read moreknowledgeable and reliable. Easy to work with!

My wife was looking for a fun convertible car to zip around the Hamptons in. We found a used Mini…read moreCooper online that Beach Auto had available so we stopped by for a test drive. Although we didn't much care for the Cooper my wife saw a used BMW that caught her eye so we test drove that and she fell in love with the car. Adam was great to deal with -- very nice, no "high pressure" sales, very straight forward about the cars, prices, etc. (We had visited some other used car dealers and none of them seem to know car prices off the top of their heads -- they said things like "it depends if you finance blah blah blah). Adam made everything easy and after a little negotiation we made arrangements to return to pick up the BMW. I also mentioned to Adam that we were interested in trading in our current car on a used pick up truck. Even though Adam didn't have any pick ups in stock - and I'm guessing generally he deals in higher end used cars - he very nicely offered to see what he could find for us. After a few days of e-mails Adam found an excellent 2012 Toyota Tacoma with very little miles on it. Once we "signed off" on the truck he was able to have the truck transported to Westhampton. We picked it up last Saturday. My wife and I are both very happy with our "new" cars and very happy working with Adam. The whole process was so easy and enjoyable I wish I needed more cars! haha. We will definitely return to Beach Auto when its time to car shop again in a few years and I will recommend Adam to anyone I know of who is looking for a great used car.