I have been a long time rider and bike owner. This makes number 6. This was my first used bike so not being a mechanic I was a little concerned about getting it. I live in NorCal but I just couldn't get any of the NorCal dealers I contacted engaged in negotiations. I found the exact bike I wanted at Riverside and ended up flying down to Ontario. Tim from sales picked me up and took me back to the dealership. He was professional and courteous the whole time and kept me informed every step of the way. Everyone and I mean everyone at the dealership was wonderful and my only regret is that I don't live closer to Riverside. Good people and great service! Thanks Riverside HD read more

I purchased a new motorcycle last year from this dealer. That went just fine. Their parts dept however is horrible! First I had some lights ordered. Well when I finally got them 7 months later (that wasn't their fault). Being busy at this point it took a couple of months before I had the time to install them. Well, they ordered me the WRONG ones! Called them to fix the problem and they told me too bad. I also ordered new handlebars. Same problem. They ordered the wrong ones I asked for! Similar, but not what I wanted! My only fault was I didn't have the time to install everything when I finally got my parts. But since it was over 30 days they told me too damn bad!! Don't go to this dealer for parts! Go to Quaid or Laidlaws! Even Deathvalley Harley in Victorville!! but not this one!! VERY poor customer service in fixing a problem they did!!!! I've reached out to them in other forms and haven't gotten a response. Once they get your money, their smile ends there. I'd love for someone to reach out to me to fix this problem since I'm out close to $800 in parts! read more

Before I start my review, I challenge you to just scroll to see the reviews and you'll see both sides of the spectrum with just a quick glance, coincidence? This dealer is nothing, but a SCAM! Want another challenge, make a few quick visits to nearby dealers and even further out of the area and just tell them, "I come from Riverside Harley" and note their reactions. This dealer gives other honest dealerships a bad name (and that's saying a lot). When your reputation precedes you like that it's a sure sign to stay away. First and foremost, their salesmen and sales managers are NEVER on the same page. They'll have you get excited over a reasonable price then sales manager steps in and now it's a game of good cop and bad cop re-negotiating a deal. Take this review for what it's worth but a true honest business doesn't have reviews fixed at either 1 star or 5 stars - classic BS. In my experience I made a call-in regard to a bike they posted online and surely enough it just "sold" okay I'm sure realistically that can happen. Then you make an appointment and walk in only to hear about, "We're the #1 dealer, this and that, most sales, blah blah blah" They're nothing but fast talkers looking to hook you in. When you sit down with finance there's a tremendous feeling of pressure (If you've experience this just walk away not a good sign) then, you realize the numbers don't add up, you walk in buying what you thought was a $12k bike give or take a few thousand for taxes, titles fees etc..., and now you're looking at nearly $30k after it's all done and paid for? One more thing, their VIP service package is nothing that lives up the name, you'll bring in your bike for service only to get the run around with times, quality, and service. You call back and of course no one answers. This is not the service of VIP nor any level of service for that matter. Bad experience, Bad Service (talking about sales managers here) and Bad reputation. Save yourself a trip, money and buyer's remorse, drive a few miles to another dealer where you'll feel that much more comfortable about a big purchase. read more

Went to pick up some boots here today, And all i have to say is great things. Always amazing coming here for questions or buying or even window shopping. This is my second time getting helped by a woman Named Michelle she has always been really helpful. My mom also came with me and she doesn't speak that well english but michelle made the effort to understand her and now made a new friend. Highly recommending this place to everyone. COME HERE!! read more

I have nothing but great things to say about this establishment, from the moment I arrived I was greeted promptly and with respect; "THANK YOU CHRISTINE MORALES" considering this was my first time at a Harley Davison and my FIRST time buying a Harley. All of my questions were answered and at any given time I wasn't pressured to buy a bike and for that I was very thankful for! Lastly a big THANK YOU too "EZRA STULTS" "Kenny F" with the swift quotes and paperwork. If your thinking about buying a Harley, your half-way there now you just need to go to this "Harley Davison". read more

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Richard is very knowledgeable, friendly and provides excellent customer service. I am a regular at riverside Harley and enjoy shopping in the women's section and chatting with Richard about parts. Thank you for your honestly, consistency and kindness Richard ! read more

Richard in parts has always been super helpful and kind. Has helped me over the phone before and when I come in he takes good care of me. Make sure to ask for him whenever you go to riverside Harley. read more

If you are in the market to sell your bike to them, don't! They will undercut you severely. They wanted to give $12K for a 2018 Breakout 114 clean title, never down. They wanted to know how much I owed before they would give me a their quote and want me to pay them and undercut me. And from all the over reviews on over charging and service, I would defiantly stay away from this business'. They don't care about their customers nor the veteran community. read more

I bought my first 2020 sportster yesterday with the help of my sales rep Jerad and the rest of the stores staff. I had no intention on buying anything as this was my first Harley store I went into and my friend and I were extremely hungover lol (thank you Andrea for all the waters!) Jerad put me on a couple different bikes and made sure I felt comfortable the whole experience even going out of his way to personally pick up and buy dinner as I was waiting for my turn with the finance department. Jerad and Chris both worked out a price that I felt comfortable with as well as including a handle bar swap and a free riders course. I really appreciate all the help and I feel very welcomed at this Riverside Location, Thank you again Jerad, Chris, and the rest of the staff read more

Riverside Harley-Davidson - Motorcycle Dealers Near Me - Riverside, California

Was wondering around riverside a few weekends ago and stoped by riverside Harley and wasn't looking to buy anything but after walking through I got the itch. Been to a few other like 5 different dealers and no one, nor no dealer was as helpful as Bradly and riverside Harley. I'm not saving to come buy something AAt Riverside read more

Thank you Riverside Harley Davidson Riding Academy New Rider Course. Thank you Brian H., Dave and Dan for your profession and great training. I'm so excited for my new way of seeing the Open Road read more

Riverside Harley-Davidson - .Thank you Brian H. Dave, and Dan you all are a great team of professionals and instructor's. . - Motorcycle Dealers Near Me - Riverside, California

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Made an internet inquiry about two Road King Specials I saw on line. Cecilia called and thanked me for my inquiry on the Electra Glide. I advised her of the specific bikes I saw on their website and was inquiring about. I told her I was there during the week and didn't see the bikes on the floor. She stated they had many bikes and I may have missed them. I asked if they had them there and she stated she could "attain" them. I asked if she actually had them and she repeated she could "attain" them. I called the following morning and asked if she had the bikes there. She said yes. I reminded her that I wanted to look at the 2021 and 2022 Road King Specials that were green. She asked if they had to be that specific color. I said yes and asked, "are you sure you have them there because I am driving an hour to see these bikes" she said yes she had them. When I arrived, a salesman asked if he could help. I showed him the bikes I wanted to look at, on my phone on their website. He told me they don't have either of the bikes. He stated something about internet not being updated. He listen to me cuss up a storm and was cool about it. I apologized for cussing up and told him it wasn't his fault, and he understood. Needless to say, I left pretty mad. $35 in diesel, and they confirmed they had the bikes prior to me heading out. Clearly it was bull sh1t to get me in to tell me they just sold the bikes and show me other bikes. Needless to say, I went to Quaid Loma Linda Harley and bought a different bike. A more expensive bike. Riverside could have been honest from the get go and I would have bought my second Harley from the same place I bought my first Harley. Just shady sh1t to get you in. Two days later Cecilia called again and asked how it went when I came down to look at the bikes. Unbelievable. And the damn bikes are still on their website as available. read more

I was hesitant on doing this review because the salesman who helped us was amazing. Were it not for him we would've walked away immediately (probably should have) because the other salespeople are not good. Especially a guy named Philip, he tried stealing us from his coworker but I won't go too into that. The reason I give 1 star is the following. The bikes don't have prices until they go and check their vin. Even then I noticed they try to avoid the price of the bike until they literally have to disclose it. We gave a trade-in but it almost seemed like we didn't with how much it turned out to be. The interest rate was over 7% (we have over 700 credit score) and the term was 72 months. They asked what we wanted to pay, and when the "head" of that place came he kept saying "Oh well it's just $40 more a month. If you can't afford that idk what to tell you". He was condescending as hell. Why ask what we can pay if that's your stand on it? A lot of things happened to make me never want to come here or recommend people. They have a no cool off period, meaning you can't change your mind about the purchase and I can see why. They totally screw you and once you realize you can't take it back. OH! Also, they make you buy full coverage insurance and it has to be with the insurance place they say. I'm pretty sure it's illegal to force us into their buddies insurance but then again they don't all seem very ethical. So yes we had to pay upfront $350 for insurance and if we didn't he couldn't take his bike home. When we asked if we can choose our own insurance they said no, it HAD to be their insurance choice. Hmm. And to top it off we got a call saying they had to redo the contract so we had to come in immediately. Then they called and said they'll try to fix it, then never called again. This place is a mess. Safe to say we're not happy at all with our purchase, highly highly don't recommend this place. Save some money and time elsewhere. read more

I participated in the motorcycle riding academy this week. I have never been on a motorcycle. I want to give a big thanks to my instructors Ian, Luis and Brian. Riverside Harley is lucky to have these three on their team. They are great instructors. I've been wanting to take this course for years but I previously lived in Los Angeles and could not schedule a mid-week appointment due to my job. I'm 44 years old and could pass the written and riding test. Once again I've never been on a motorcycle. The training is friendly for all. There were seven students and two of which were women. I recommend anyone to try the course as long as you can ride a bicycle. During my time there I was never pushed to make a purchase. I'm so glad I did it. I'll be looking to purchase an Iron 883 here after I get my driver's license. Thanks again to everyone at Riverside Harley! read more

Bought a 2021 Fat Boy in February, sad to see others didn't have a stellar experience, mine was great, and the follow up was as well. Love the bike, got a solid deal, maybe some people are miserable before they step in the door, but this is no dress rehearsal, none of us are getting out of this alive! Lighten up, has a positive outlook, and positive things will happen for you. And for the record, a bikini bike wash not family friendly? Of course not!! It's a frikin HD dealership!! Any idea what it was like in the 70's at one?? Lol..Ride safe all... read more

Riverside Harley-Davidson - Motorcycle Dealers Near Me - Riverside, California

If you're looking for a place to take your safe riders course, THIS IS THE PLACE TO DO IT!!! The staff teaching the classes have so much of knowledge when it comes to riding and teaching you how to ride safely. Big shout out to my teaching team Dan and Ian, 2 great guys that have such a love for what they do it'll rub off on you. read more

It's just business and businesses get reviewed..but this place felt as full of scam artists by the end! *This is my experience, everyone has their own. Before going to the shop, I did some research to see if the motorcycle I was looking into, they had it in the inventory. When I called to make sure before making 40 mins drive, the rep (Haley) tells me their website hadn't been refreshed since before Christmas 2019 (2 months ago) and most of them have been sold. Then they don't stop calling you and emailing you for the same thing they don't have in stock. Before going, I made sure that the financing and trade-in was available for the bike I wanted to buy. Finally, when I went to buy the bike, they tell me it's CASH ONLY. I don't know anyone who can pay $7k+ for a motorcycle at a time. She could have told me that on the phone 2 hours ago when we talked...another fail. When it came to trade-in value, they don't know what they are doing. It takes them 1+ hr to look for the value of my current motorcycle. Then, they give you 70% lower then KBB. This was embarrassing to be there. Left soon as Possible. Sales person could've make me buy a Harley if the passion was there to sell but their commitment to value the customer is below 0. read more

Worse dealer ever Went to test drive motorcycle that was looking to buy after test drive like 3-4 people change on me I didn't understand what's going on was looking for price the didn't was able to find was told them im going to lunch and will be back so I can have price and after I back there the still didn't have price for me what kind of people work there that don't know to tell me prices On the end I didn't buy from them I go to different dealer and end up to buy from them in less then 1 hour !!! Worse !!!! Dealer ever !!!!!! read more

Bradley was very helpful and was able to answer all my questions. He is a great example of an extraordinary employee who goes above and beyond to meet the needs of his customers. We will definitely be back! Thank you Riverside Harley for having a great employee such as Bradley. read more

I hv brot my bike here since I bot it new in 2012. I had issues then & recently needed transmission work. Luke advised me there wld be delays for the parts cuz COVID-19 & he he always kept me up on the progress as parts came in. I've always had good service at this location. Luke has given me nothing but superior service & gone beyond his duty to care for my baby, Black Line Soft Tail. I recommend this facility to work on ur bike. Luke & the service Dept r awesome read more

Riverside Harley-Davidson - 2012 Harley Black Line Soft Tail - Motorcycle Dealers Near Me - Riverside, California

Thanks Harley for helping me purchase my new bike. I really appreciate the tour of the facility, and willingness to work with my requests. read more

Riverside Harley-Davidson - 2021 Fat Bob 114 - Motorcycle Dealers Near Me - Riverside, California

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Raymond M. a.k.a. smiley, Richard A. (From service) always help me out when I come in to get my sporty serviced. Micheal from sales(sold me my bike) always greets me when I come to visit this awesome place!!! read more

Riverside Harley-Davidson - Lovely bike - Motorcycle Dealers Near Me - Riverside, California

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I am a disabled vietnam veteran living on a fixed income, I went to the dealership to look at a 2013 road king. After riding it I knew it was not for me, so they let me test a 2020 heritage this bike was nice and I was in the store for hours looking to get financed. I admit my credit is not the best, but the payment they wanted was $765 for 72 months, that works out to over $55,000 for a $19,000 motorcycle. I could never afford that payment and think it was a disgrace to have treated me like that I almost went for it because riding a motorcycle is a way for me to deal with my PTSD issues I guess I should have expected it. read more

Of all the HD dealers I've visited Riverside HD is at the top of my list. I can always count on Richard Merwin in parts to find whatever I need. Knowledgeable, professional and an all around good guy. Highly recommend Riverside Harley Davidson read more

My wife and I bought our first Harley's last December and Ezra was helping us with the awesome experience of buying 2 bikes. On the 28th of November 2020 we went back to see Ezra again to buy a bike for my son he bought a 2020 Sportster 1200 and I can't say enough about Ezra. He is very knowledgeable about your product and very easy going with the customer read more

Riverside Harley-Davidson - My Road King is on the right and my son's 1200 sportster is on the left - Motorcycle Dealers Near Me - Riverside, California

I wanna thank my Service writer William for taking care of me and taking his time on explaining what was done and what to expect on my services to come, my bike was returned looking awesome what ever they used they left her amazing read more

Riverside Harley-Davidson - Motorcycle Dealers Near Me - Riverside, California

I wanted to find a reason to take a star away from this dealership but I cannot. Especially when every aspect about this shop is better than any other I have been to. The sales experience was great and the guys in the parts department are great. More importantly is the service department. After buying my bike I hit a huge pothole so hard my forks smashed hard, bottoming out. The force was so great it shifted the handle bars completely out of place. After that the front ride was so soft and was diving through the stroke...to the point I almost went down while turning a few times. I could not get a good view in the mirrors as the the front was sitting low. I took it to a different(closer) dealer and they told me after riding it that nothing was wrong. I couldn't accept that so I brought it back here and the mechanic here definitely thought something wasn't right. They tore apart the front end but didn't actually find anything broken. After reassembling it, however, the ride leveled back out. They did not charge me for any work. I feel as those the employees here definitely care about their customer service. read more

I guess riverside harley doesn't want anyone's busy any more. Wife bike is under warranty, check engine light is on, bike runs like shit, and the Speedo doesn't work. Called to get bike picked up, they want a $50 pick up fee now. Fuck no, I have bought all of my bikes here, but never again. I will never spend another dollar here. read more

I've been in Law Enforcement for 21 years and wanted to take a course and buy a bike. I scheduled a date for the riding academy and then planned to buy a bike. Issues and incidents at work unfortunately caused me to have to reschedule with them and was told not to worry they would reschedule me when I could but now they won't .. I guess they need the money more than I do so they can keep it .. they lost out on a good customer. I'll take my business elsewhere and send my people elsewhere as well. Not the way you should treat first responders who don't have the luxury having a fixed schedule. read more

My husband bought a iron 883 was told it was the right bike for power and his size he is. come to find out it was not through the drivers training course person and was advised that it was dangerous to ride on freeways because it doesn't have enough power. Went to trade up with their program and they want more money and more a month for the next size. They messed up his credit now so their bank won't swap it out for the bike he needs and they won't just comp it since it was their people that sold him the wrong bike and start and new contract. They are supposed to be trained in selling you the right size and power you need. If they would have sold him the right bike from the beginning and not just wanted a sale we would have been able to have save money for the one that fits him the best. IT was the employee who was supposed to be trained messed up you are a muti-billon dollar company and you can't just take the bike back and start from fresh like he never bought the iron 883. Let me give you some advice these bikes are not for bigger people or even 2 people. Stop selling them them to people that I feel you suckered into/ took advantage of and made a sell. No wonder you supposedly are the #1 store in the world you rip people off and don't care about it. read more

I registered online to go to the riding class I'm from Los Angeles so I had to get a hotel for three days over in Riverside I was literally four minutes late to the class and he wouldn't let me in. In particular some clown named Brian. These guys are a fucking joke.!!!!! I literally literally wasted $350 for this class $300 on a helmet another 350 on a hotel and it's fucking prick. Wouldn't let me into the class four minutes late. The reason I was four minutes late was because there was an accident on the 10 freeway. Do not come to this place. read more

Stopped by Harley Davidson because I wanted to purchase some parts. I was help by Bryan, overall he was very knowledgeable and informative. He wasn't pushy as other reps that I have dealt with in the past (other stores). I'd recommend going to Bryan if you are looking for a bike or parts. Super friendly and easy to talk to! read more

Harley-Davidson of Riverside's Riders Academy hands down had to be the best Riders Academy or there. Ian and Adrienne were the two main Riders Instructors that provided the training and I have to admit, they both exceeded my expectations by far. I highly recommend this locations Riding Academy to anyone looking to take riding lessons regardless of the level of experience one may have. I could not have asked for a better group of people such as the team at Harley-Davidson of Riverside. Ian, Adrienne, Brain and Scott will provide you exceed anyone's expectations and will make you want to go back obtain even more knowledge they may have to share. read more

Went in to trade in my 1200 for a street bob and I was able to do so, although it took a while I am happy with the help I received. Mike Medrano was my sales guy he was really nice not pushy and really appreciated that. He answered all my questions unlike at Huntington Beach location. Please come here if you are considering a purchase or upgrade. I would have gave it 5 stars but I didn't receive a discount on purchase or got to choose my T-shirt when I purchased my bike like at Huntington Beach. Little incentive I guess they offer a one time discount on anything purchased when you get bike. The girls at the clothing department were not friendly not really helpful lack of personality. Love the girls at Huntington Beach though and Hate the sales guys. Can't have it all I guess. read more

Riverside Harley-Davidson - Motorcycle Dealers Near Me - Riverside, California

Just finished the CSMP course for beginners. I highly recommend this course. I had never ridden a motorcycle prior to the class and in just 2 1/2 days learned the basics of how to ride a motorcycle SAFELY! Kudos to Bob, Dave and Brian! They were the three instructors for the class. Extremely knowledgeable, tons of experience and very supportive! They made the class fun. Both my wife and I completed the course. Some pics of her. read more

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We have purchased 4 bikes from Riverside Harley. Each one we have taken to Richard in Parts for help with building out. He gives his expert advice and gets the ball rolling immediately! His attention to detail and knowledge is spot on! Between him and Smiley is Service, we know our bikes are in great hands! read more

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Update up a prior review: well, I guess I was a sucker. They pushed a VIP program on me for an additional $50 a month, which provides up to six oil changes in a three year period (time frame not discussed in detail while signing paperwork). So, I got 3 of those oil changes, and I still get to pay the extra $50. The service department also could use a course correction. When my bike was getting fixed from an accident, they "2 more weeks"'d me for a month and a half. Even saying it would be ready on Friday, and not returning my calls all day Friday, with a salesman walking back on that Sunday and seeing my bike still in pieces. They also gave my insurance company an estimate, got paid, then sought more money from them because they didn't even take anything apart and truly look to see what was broken until they got the first check. Breakdown Sales, parts, and apparel deserve 5 stars Service and the VIP program get one 3 star average for them read more

Andrea it was no confusion, your salesman failed to mentioned my personal info was also being submitted for a Harley Davidson Credit Card, or else I would've denied it.. read more

If possible avoid this place . I purchased a 2023 sportster S . It took 6 hours and at the end the bike was dropped when they took it back to be cleaned, luckily I noticed it ,because no one said anything , to make it right they gave me a different bike but I pointed out some scratches so they promised a detail at a later time .. This Sunday I dropped it off for the detail and I also told the services advisor my check engine light was on, He told me no problem while it's in we will check for updates, recalls and tire pressure..I picked it up today .. the service advisor told there was no recalls or updates and that my tire depth and pressure was good .. when I turned on my bike check engine light was still on and the tire light was on so they didn't even bother checking it . I told him that my app said I had an update he told me I could just do it myself, and that I could leave the bike and they would check it out .. when he had just told me everything was fine .. so I just took my bike . He didn't even bother checking the mileage because he was like when you get to your 1000 miles come in for your service when I'm over 2000 miles already .. wouldn't trust this place with anything read more

New Rider - We showed up at Riverside Harley-Davidson today just to get a Helmet with the discount they offer for signing up for their New Rider Course.. We were greeted by CRISTIAN as we stopped and noticed the Road Glides that I Have been planning to buy in a couple months. He introduced himself and asked how are day was going...I wasted no time by telling him that I wasn't ready to buy yet and that we were here for a helmet...LOL... his response was NP I can walk you in and hand you over to someone who can assist you...at no time did he try and sell me a bike...on our walk to the front entrance I noticed a Road Glide that I wanted..I asked a few questions and he obliged me with the answers to everything...He still never tried to sell me anything..what he did do was offer his experience and LISTEN to what I was looking for and wanted...10 min later I asked to sit on the Road Glide and it just didn't feel right...I was a lil disappointed.. There was a Street Glide parked right next to it..He said sit on this one and see how it feels...still was more then I expected..still didn't feel right...So we walked on the show room floor and Ran into the beauty you see in the pics...he explained the differences between the bikes which I already researched and answered all my questions...Finally I Sat on my 2021 Road King and immediately feel in love...This was the Feel I was looking for...Christian brought in the VICLA expert "STRETCh" was his name and he assured me I could do anything and everything I want to to this model to turn it into the VICLA ROAD KING of my dreams ...we started the process with PHILLIP (PHIL)who didn't just run my credit and scratch some numbers in those 4 boxes...He too listened and worked the preliminary numbers and then found some good programs to assist with my Down Payment...4 Hours later after working with BRANDON I rang the bell and I became a New VIP member with Riverside Harley...The Best Experience I have ever had buying a Luxury Item...Great Team...all around ..Not one thing Negative to say...You Guys were Great.. GO SEE THEM Great Monthly Payment Great APR Smiles all around ---I know it was a long Yelp but I had to explain my experience---- read more

Riverside Harley-Davidson - 2021 Road King Midnight Crimson/ Stone Washed White Pearl - Motorcycle Dealers Near Me - Riverside, California