I'd like to start off by saying that this dealership is amazing they went above and beyond to help…read moreus my family and I to purchase my first ford truck not only were they able to get us approved within 45 minutes out the door within an hour, they sold us a very, very nice truck. The team was very helpful kind considerate understanding they found a way to get us approved. It was amazing. They also took both our trade-ins and gave us a really great deal for them paid off our old loans & put us in a brand new 2025 Ford F150. I can't say enough about this dealership they're amazing. We're definitely gonna refer friends, and family, and I'm definitely gonna buy another truck from them in the future. They treat you like family. They will do anything to find a way to get you approved. They will help you. They will listen. They will find the right vehicle for you as well too. Ps. Stop by talk to Frank, Juan or Jason one of the managers. Tell them you only want to deal with them. They will make sure they will make you feel at ease. Find the right vehicle for you get you approved in a couple minutes and out the door within an hour.

adding to my first review. cocoa ford text me again seeing if I was still interested in the…read moreranger. then emails me the proposal. it was waaay more than the advertised price. down payment and monthly payment. and I have the credit score to qualify for the deal advertised. seem they like to scam people with fake advertising. don't buy from cocoa ford!!

Dane Cacace made the whole car-buying process genuinely enjoyable. He's professional, easy to work…read morewith, and really knows his stuff. He listened carefully to what I was looking for and helped me find the right vehicle without any pressure. Big thanks also to the sales managers and Chris in finance for making everything go so smoothly.

Sold a lemon car. Shakes and told it's the profile of new car. We have had 3 sets of tires on car…read moreand HQ Hyundai says there is an issue. We have to work through Hyundai Corporate and it's been a month niw. The owner At Cocoa is worthless, won't take or return calls. We have had 7 cars from there in the past 20 years and recommended friends and family . This is a 65K car, not a small expense.

Great customer service. I bought my car from there about 2 years ago and the only reason I'm having…read moreto get a new one now is because of a wreck. I will be returning to them for another car.

From the owner: Used Cars and services, Buy here pay hereread more

This is the second time I bring my car to be serviced and both times Andy Steele has been very…read moreprofessional, informative and knowledgeable. Both times he was fast efficient and very knowledgeable. I highly recommend Honda Service and Andy.

I've dealt with honda for Years- bought my 2023 Honda here- just recently went to try to get a…read moresecond key( they only provided one when I bought the new car) - manager promised to help me but only wanted to SELL me another CAR! Didn't help at all! this place had gone downhill- don't go here - they are not nice!

Dishonest - I don't normally leave reviews, but seriously, listen to the 2.5 rating they already…read morehave. I chatted with Bobby through Facebook looking at a Honda crv, the photos were great and the car really was clean and well taken care of on the interior BUT they had is listen for 170k miles when in reality was was 194k which is 20k miles more and it wasn't an old listing which means they knew the miles and weren't honest. They also stated "NO RUST" sure there wasn't much rust on the exterior body but the undercarriage was completely full of rust and had holes. There also was an oil leak when they stated it had "no problems ready to go" staff was meh, they had us look at the car alone

Jim has been very good to work with and helped me with a car after purchase, even though he didn't…read morehave to, he went over and above what most any other dealer I've dealt with in a very long time has been willing to do. I highly recommend them, and I will definitely be doing more business with them in the future.

I purchased a 2002 Sentra from them a few years ago. I am just about done paying them off and I…read morehave no complaints. They worked with us on payments and the car runs great. We have had some issues but it is a 2002 and we were able to fix the repairs ourselves. Would recommend to anyone who needs a buy here pay here place!

If I could give them less than 1 star, I would. This…read morebusiness is a nightmare. I bought a car from them. It was a LEMON. I had to repair every major part of this car. You are forced into repairs with them, with their half priced "warrantee." Every month there was another repair, bring my car payment from $250 to over $400/month, for a junk car. In the end, I let them take repossession of the car, bc I could no longer afford it, and they STOLE $500 from my bank account, using the debit card info I had trusted to them for payments. DO NOT do business with this company. It is run and employed by dishonest, greedy people. YOU WILL REGRET IT. In the end, you will pay more than double, for a junkyard car, and they will rip you off in every way possible.

Had 2019 RAM 3500 6.7L 68RFE transmission fluid and filter change at Boniface Hiers CDJR. It…read moreappears they didn't drive the truck and top off after the fluid change. When I pick it up it's shifting poorly then MIL comes on with P0898 code - Low transmission oil pressure. Fluid level is at the very tip of dipstick... Filled it to correct level w ATF4 - now shifting correctly. Wondering now how much damage was done by these knuckleheads...

The worst customer service from the service department and managers. Car has been with them for 5…read moredays now. Have not received one call from them about updates. Have had to call myself to get any information. Have left messages for service manager no response. Messages to the service guy handling my vehicle, no response. I would advise taking your vehicle anywhere other than this place.

I almost never go to a dealership for service when it's not warranty covered, but this was a unique…read moresituation. Grok diagnosed my issue, but none of the local auto shops could get me in, and my car was dying at intersections. Kia got me in the same day that I called, concurred with the Grok diagnosis, and resolved the issue before lunchtime... and bonus, didn't charge me an obscene fee. Sure they offered additional service up-charges. Sure they tried selling me a new car. Sure their WiFi was unusable for Zoom calls over VPN. But most of that was expected. Thank you to Dustin and the rest of the team who got me ready for a road trip. Much appreciated!

This is going to be a long review, but I want to share my full experience so future customers…read moreunderstand what they may be walking into. My first interaction with Jackson Kia started online after I received a Kelley Blue Book offer for my vehicle. Shortly after, I began receiving multiple calls from the dealership expressing strong interest in purchasing my car. During the first conversation, I was completely transparent that I was currently in a lease with Acura but was interested in potentially getting out of it and purchasing a Kia. From the start, the experience felt pressured. A manager told me I needed to make an appointment and made a point to say that if I didn't come in, it would take away from other customers and the dealership. That immediately made me uncomfortable. That same week, I received at least five more calls from different salespeople asking when I was coming in. I explained multiple times that my fiancé was also purchasing a truck that day and that we would come in when we could. I was told they would be "ready" & "roll out the red carpet" for us. When we arrived, it was clear they had no idea who I was. A salesperson sat down with us, pulled up inventory, and took notes on all of the vehicles I was interested in. Once I mentioned my Acura lease, he brought over a manager who immediately began asking how much I owed. At that point, I simply wanted the offer on my vehicle that they had aggressively contacted me about. Instead, I was told Acura blocks dealerships and they couldn't help me get out of the lease. That was fine - I said I'd handle that myself and reiterated that I was still interested in purchasing a Kia, cash. While there, my fiancé asked for an appraisal on his Toyota 4Runner to compare it to another dealership's offer. They were gone for less than five minutes and came back with "about $10,000," handed him the keys, closed the browser, shook our hands, and ushered us out. No breakdown, no effort. I wasn't even offered the chance to see a single vehicle I had come in for. For context, another dealership had already offered him $24,000, and the next one offered over $20,000. The offer from Kia was an obvious lowball & made it clear they had no interest in working with us once they realized the lease situation wasn't easy. We walked out stunned wondering if that actually just happened. The next day, I received a text from a manager saying, "We're sorry we missed you yesterday." This showed a complete lack of communication, considering I had been physically in the dealership the day before. I explained what happened and commented that the "red carpet" they promised felt like a joke. Trying to recover the situation, the manager told me there were "ways around" the lease and encouraged us to come back. After confirming details with Acura, we foolishly gave them another chance. During this visit, the same manager accidentally sent me a text clearly meant for another employee about an upset customer arriving--unprofessional, but consistent with the pattern. He hyped up what he called an "insane, crazy deal" on a vehicle listed around $32,000, already over my stated $30,000 budget. He returned with a final number of $43,000 out the door, including nearly $11,000 in fees, one of which was an almost $5,000 mandatory warranty. If a fee is not optional, it should be included in the advertised price. These fees were significantly higher than every other dealership we visited. We walked away. We went on to work with several other dealerships including Dodge, Toyota, Honda, Acura, etc., and I can confidently say this was the worst experience. One dealership even warned us not to go to Jackson Kia because of poor service and excessive fees. Ironically, I did decide to purchase a Kia--just not from Jackson Kia. The lack of communication, aggressive pressure followed by dismissal, and outrageous fees made this one of the most stressful car-buying experiences I've ever had. I will absolutely be warning others to avoid this dealership, because I would hate for anyone else to go through what we did.

I had an extremely good experience here. The salesman and the owner worked so hard to make me and…read moremy family feel comfortable, keep us informed and to accommodate us. They were always so willing to answer any questions that we may have had. I love my car thanks!

DO NOT BUY A CAR FROM THEM! ESPECIALLY DAVID THE SALESPERSON! I purchased an '04 4Runner from…read morethem, got it to my mechanic and he said it was so unsafe I should not drive it. The mechanic lied and stated the sensors were tripped because he replaced the battery. NOT! It needed a new catalytic converter. I was told the only thing wrong was a spring in the hatch that needed replacing. They let me drive off the lot and on I95 for 75 miles home. The next day, we couldn't reverse it because the calipers were frozen. We towed it to my mechanic. He put it on the lift and the under carriage was so rusted all the brake calipers were frozen or nearly frozen. there was a rust hole so large under the gas tank anything could have punctured the tank and killed us all. The brakes were repaired with the incorrect fittings which is illegal in most states. They would not accept the car back, offer me any compensation, nothing. They KNEW my 16-year-old daughter was going to drive this car and STILL let it off the lot. They are unscrupulous, typical used car salesmen that don't care about what happens to the people that drive their unsafe, substandard vehicles. The FTC states they have an obligation under the Used Car Rule to sell cars in good working order or DISCLOSE all if its deficiencies. If I had the money, boy, would I love to take them to court. But once again, the bad guy has won. GO TO ANYONE ELSE BUT THEM!!!!

Recently took my truck and my BMW. At first looked like they were very competent, except waiting…read moreto resolve a major issue - they didn't do the primary repair that was "required" on the report which was the main reason I brought it in my BMW. How does that happen! Hopefully, the owner will acknowledge their mistake and resolve it.....after spending almost $5,000 there this month! The owner, Robbie, worked with us and we were able to come to an agreement. BMW being fixed today, and Robbie was very apologetic and takes his family owned business very seriously. Happy we were able to fix the communication problems and I plan on continue using their services. I recommend supporting locally owned businesses in our community and I hope to be a returning customer for the next several years to come. Hard to find trustworthy auto repair shops. I appreciate and respect Robbie's willingness to resolve the communication issue.

I'm a mechanical engineer with experience in the automotive industry. I'm giving 3 of 5 stars…read morebecause I did not actually use their service. I did however take my car to the shop for a quote. I first called to ask for a quote for a specific repair job for a specific car. They would not provide a quote over the phone as a couple of other shops did. They insisted I bring the car in for diagnosis, so at the appointed time I showed up with the car. After three hours of waiting, they provided a quote for the service I asked for that was ~50% higher than the next closest quote. They also did a 'courtesy inspection' which I did not ask for. This inspection resulted in 7 additional recommended items totaling about $1,800. Things like this fluid change, that cleaning, etc. The car has 300k miles on it, and the majority of these items have never been done. The experience reminds me of the slick marketing we get at the dealership repair shops, and is exactly what I was hoping to avoid by choosing a 'family-owned' shop. The actual work product may in fact be excellent; I don't know. But it is probably over priced.