I called earlier today after I called several dealer for my recall A gentleman called Miguel…read moreanswered my call he went far beyond to assist me Just some one like Miguel will make your day

We have brought our Chrysler Pacifica to McPeek's Chrysler Dodge Jeep Ram of Anaheim multiple times…read moreover the last few years for service, including repeated visits for the same start/stop system issue. While the repairs themselves have been frustrating, the main reason for this review is the terrible customer service we experienced during our most recent visit in May 2026. This was by far the worst experience we have had here, and honestly one of the worst customer service experiences we've dealt with anywhere. The lack of communication, empathy, urgency, and professionalism was extremely disappointing. Our service advisor was Luis Sanchez, and we also spoke with the manager, Mike. At first everything seemed okay, but as the week went on it became clear that nobody was taking our concerns seriously. We dropped our van off on Monday and had to keep calling ourselves throughout the week just to get updates. We came back Wednesday, then again Friday, and still felt completely in the dark. We specifically asked multiple times for communication and updates, yet nobody ever followed through. Even after Mike reassured us that someone would keep us updated, we still never received calls. What made the experience even worse was the attitude we received every time we reached out. Nobody apologized. Nobody greeted us warmly. Instead, we were made to feel like WE were the problem simply because we were asking questions about our vehicle after it had been sitting there for days with little to no work being done. At one point it became obvious that being patient and polite got us nowhere. It felt like the only way to get answers or support was to become frustrated and aggressive, which should never be necessary just to receive basic communication. We understand repairs can take time, especially with electrical or technical issues, but complete silence and dismissive customer service is unacceptable. What is frustrating is that this dealership used to provide a much better experience. In previous visits over the last few years, communication was better, they helped with rental cars, and they even cleaned our vehicle after service. This time felt completely different. We left feeling ignored, frustrated, and unappreciated. We will not be returning, and I truly hope management takes this feedback seriously because something has clearly changed.

Typical tactics that hurt this industry…read more I have been in the industry 25 years and these type of unprofessional tactics whether intentional or not is what hurts the car business. I literally called before driving all the way from South Orange County to see a car that the salesman said was there. After arriving, sure enough the car was not there. Drove well over an hour to get here just to be given a story about why the car isn't there. Really disappointed. There is no respect for one's time at this business. I would strongly recommend think twice before investing time and or money here.

I bought my 2008 Corvette from California Car Company. The deal was very straightforward and…read morehonest. If you are looking for a car with some personality they always have a good selection.

Chris was excellent, after doing some research on the 4Runner I was interested in I had a few…read morepre-maintenance work I wanted to do, I brought them up and Chris was able to do it for me at a very competitive price which saved me time and money. The entire experience was no pressure, he was just there to help and answer questions. You go to dealers with your guard up expecting shady sales practices but Chris was great to work with. It was a nice deal I highly recommend

Found a used car on Offer Up being sold by West Auto Hub. I purchased the car! They were VERY…read moreaccommodating when I rushed to test drive. Communication was excellent. The paperwork went smooth. I would buy from them again. Cat

Daniel Gordon was a overall great salesman to deal with on my purchase of a BMW X3M Competition not…read moretoo pushy but made sure to check in. provided me with a amazing experience i definitely recommend working with him when going to BMW Buena Park

First off, Carlos the sales agent was 12/10…read more Could not have done a better job. From the first conversation he was on point, even drove the car over an hour to my house just to deliver it. Truly white glove service. He deserves a promotion! Secondly, the rest of the team at Buena Park BMW did a great job. The hospitality throughout was legit. Lastly, the paperwork and process put in place by whoever schemed up AutoNation should engage with a process improvement team. Horrible. Pages, days, conversations. It's easier to buy a house today than a car through AutoNation. Ridiculous process. It's the definition of friction. People at the dealership - awesome. AutoNation process - horrible.

If you're trying to buy a car go somewhere else, don't waste your time coming to this place. After…read morescheduling an appointment with Mark the owner, I got to the body shop (not a dealer) I waited 20 minutes and called him twice, he never answered the phone so I just left, what a waste of my time, 30 minuter to drive there and 20 minutes waiting at the body shop and Mark never showed up. Then when I was on my way home, he called and and said you want to buy yes or no? I was expecting he said, sorry I couldn't make it on time.

I took a chance and bought a reconditioned 4runner based on all the stellar reviews and that he…read morestands by his work. I've had it a month now and everything has been great with it. When I arrived to look at the truck, I met Mark and he was so genuine--which was like a breath of fresh air compared to all the other dealers I had visited. I needed a 4runner I could trust wouldn't break down on me that was also in my budget. Since I'm not a mechanic, that meant I needed to trust who I was buying from. My instincts told me that Mark was a good guy. The shop was not glitzy. It is a yard full of cars that they are working on on a street filled with similar shops. It is small and local which means their best advertising is good reviews. That means they would never want to sell a lemon and end up with a bad review. I let Mark know I was going to drive to Alaska next year and he joked that he worried I would test-drive it all the way there! What he didn't know is that Alaska is on my bucket list because I have advanced cancer. I've got some years left, but I know this could potentially be the last vehicle I buy--I mean it is a Toyota after all and should last forever ;). I'm so happy it is beautiful and I feel like I got a great car.

WARNING: Predatory Sales Tactics - Do Not Ignore! So many of us here in Riverside have been a…read morevictim to practices they know are wrong. Let's get others with more power Involved (DMV INVESTIGATORS, ATTORNEY GENERAL) so this STOPS! Text me at 951-466-0858. They've hurt us and ignored us but we CAN stop this pattern of harm if we get together. My experience with Norco Autoland has been a nightmare of false advertising and financial exploitation. They lure you in with "deals" on their website, but the reality is much darker. My monthly payment was DOUBLE what their calculator promised. Without my consent, they padded the loan with $6,500 in hidden fees ($4k for GPS and $2.5k for a warranty). To make matters worse, they charged me for emissions testing but never did the smog check--I had to pay for it myself months later! It is unjust and predatory. I refuse to let this happen to more people. I am taking this to the DMV Investigators and the Attorney General. Text me at 951-466-0858. Let's stop this pattern of harm together.

I don't recommend this dealer to anyone!! I purchased a car 6 months ago and after 2 weeks I've had…read moreit has had problems. I've taken it in for the same problems and they can't fix after they've said they fixed. 2 days ago my car stopped running and I can't use it!! Having warranty, the times we have called these past 3 days to take it in they tell us they have the lot full but how choose cars they are inspecting to sale over costumers vehicles. The receptionist is rude and needs to be more professional. Goodluck to buyers who recently have gotten one!

10/10! Chris & Tim…read morehelp us and they provided excellent customer service Hilarious guys and it was great working with them. They made the process easy and gave us a killer deal. Thanks guys

I worked with this dealership online regarding a Wrangler 4xe and had a good initial conversation…read morewith the salesperson. At their request, I submitted a credit application so they could work up financing options. After my credit was run, I was told my score came back much lower than what I am seeing from all three bureaus on my end. I politely asked for a copy of the credit report they pulled for my records, which is a normal request when your credit is run, but I never received a response. I also followed up to ask what the minimum down payment would be to make the deal work, as I was willing to consider that option, and I did not receive a response to that either. I understand that my deal structure (negative equity and zero down) may have made things more difficult, and I was open to waiting a few months if needed. That part was not the issue. The issue was the lack of follow-up and communication after my credit was pulled. As someone who has worked in sales for over 20 years, communication and follow-up matter. Even if the deal can't be done right now, customers still deserve clear communication and closure.

This review is specifically for the service department…read more I've been coming here for quite some time, and working with Miguel has truly made all the difference. Out of all the service advisors I've encountered across Mercedes-Benz dealerships, he stands out as the most honest, detail-oriented, and consistent. He takes the time to answer every question thoroughly and keeps me updated throughout the entire process--which, in my experience, is not always the standard elsewhere. That level of transparency and communication is something I really value. The rest of the team is equally professional and welcoming! It's clear the department is well run. Car service is never something you look forward to, but Miguel makes it as seamless and stress-free as possible--which says a lot.

Purchased my car March 2026, very easy transaction with finance, the dealership extremely nice ,…read moremost of the staff was very accommodating. This review is strictly to the sales guy Stephen Rodriguez phone number (562)746-8915. When looking over the car I purchased I notice the engine cover was missing. He said it must of been lost during detail. And had assured me before purchasing the car he would order a new one and get it to me asap. Well here we are 3 months later and still no engine cover. We have been back and forth for months now of him giving me the run around and excuses of where the engine cover is. I have had multiple response from him, and now he has officially stopped messaging me back. He has gave me a number to Felipe ( 7145621279)in parts who I have left multiple messages to and he has never responded to me either. This is seriously a joke that something so easy as an engine cover to purchase and hand to a customer has been this hard to accomplish for him I couldn't imagine actually getting my vehicle serviced here. Posted are screen shots of of the conversations between us