This review is long overdue. I've been bringing my dog, Chelsea, to OC Veterinary for 10 years,…read moreever since I moved her down from the Bay Area. Chelsea recently passed away at 17, almost 18. She had such a long, happy life because of the care she received here. Chelsea was my baby, and I know how hard it can be to find a good vet. Pets can't talk, but you can see when they are genuinely cared for--and Chelsea got the best care at OC Veterinary. From the receptionists to the doctors, she was loved by everyone, and I am so grateful for that. Chelsea saw both Dr. Horn and, mostly, Dr. Nikki--both are exceptional veterinarians. We saw Dr. Nikki the most, and we had a very special connection with her. After Chelsea passed, Dr. Nikki even reached out to check on us, which was incredibly kind. She is practical, compassionate, and everything you could want in a vet. Chelsea also saw the groomer, Heather, who was very gentle and careful with her. Chelsea had back issues and was an older little lady, so it was comforting to know she was in safe hands. Sandra and Steve also made a big impact on Chelsea's life, especially Steve. They cared for her like she was their own family. Steve even called to check on us after Chelsea passed, which meant so much. I'm sorry this review comes so late, but I feel Chelsea would have wanted me to write it, and I want to honor her memory. No one enjoys visiting the doctor, but I am so grateful that we found such a wonderful facility to care for Chelsea. I loved her with all my heart, and after our family, OC Veterinary loved her most.

Nearly 2 years later and as or dog is now dying, we now know what this charlatan doctor missed…read moretrying to do neurological tests. The liver. You missed symptoms of liver tumor causing seizure symptoms. What a complete failure. This could have been treated if you knew what you were doing. Ask yourself, would you wanna go to a veterinarian that doesn't treat your pet like they would treat their own?

Dr. Lee and team slayed my pup's spay! As noted in my…read moreoriginal review, my pup got spayed back in March of this year, and the whole process was as smooth as it possibly could have been (besides me being a nervous wreck the whole time because what dog mom isn't when their fur baby is undergoing surgery?!) The staff was super reassuring, answered every question to every last detail, Dr. Lee made sure to come and speak with me directly to also provide that added reassurance as well. They were very thorough with the discharge as well, I got a phone call from Dr. Lee the moment her spay was completed to let me know everything went well, and he informed me that I could pick her up in a few additional hours as to ensure they could monitor her post spay before discharge. When i went to pick her up, she was understandably zoned out but, you could also tell she was well looked after and she felt safe being with the staff (this is what really made the experience so comforting for me) I was provided discharge papers with instructions, and medication for her to take over the next couple of days. Her incisions were done so neatly, and the stitches were so impressively done! It took about a week for her to be back to her sassy self, and by the end of week 2, her stitches were barely visible!! Dr. Lee uses dissolving stitches so there was no need to go back to have them removed. This was also a huge plus for me as other vets I had shopped around at, did inform me that I would need to come in for stitches to be removed and for a follow up exam. Dr. Lee made it simple and simply asked that I provide detailed photos via email, and that if he felt there was need for a follow up he would determine it at that time. Needless to say, no follow up was needed! It's now been 4 months post spay and my pup doesn't even have a scar! CUSTOMER SERVICE: I had to share, I emailed Dr. Lee's office about an hour ago asking about some general vaccine questions. I didn't expect any answer today as it's past 5 PM on a Sunday, and their office is closed on Sundays anyhow. To my surprise, someone replied to me within minutes, and continued to reply back and forth within the email thread for nearly 20 minutes to answer all my questions!! I know lots of places out there advertise "24 hour support" etc. yet fall short. Lee animal hospital doesn't advertise that but, their customer service simply speaks for itself. This wasn't an email around a paid service or appointment, it was a genuine generic question that I could have easily searched online for an answer but, opted to ask the team for peace of mind. Really shows what a great staff they have and how they truly care about their clients! If you're looking for a new vet, a secondary vet, or just a better vet, i highly recommend Lee animal hospital. Even if you're not local to Orange, if you're in the surrounding cities, it's well worth the short commute and it's conveniently located right off the freeway which is a bonus!

Just like other vets, this place over charges for every little thing. Look elsewhere for better…read morepricing and better service.

I had a great experience with Dr. Lee and his team. The clinic is bright, clean, and has such a…read morewelcoming atmosphere. I needed a USDA-accredited veterinarian to complete the paperwork for my dog's relocation to Australia, and Dr. Lee made the whole process easy. He was professional, knowledgeable, and very thorough. Thank you, Dr. Lee and the entire team, for your excellent care and outstanding service!

Dr Lee and his Team are amazing! I did a yelp search for a vet over a year ago for my Sunny and…read morestumbled upon this place so I gave it a try based on reviews. I am grateful to find trust with this staff for my boy. Their guidance and reliability still has us returning and I hope that we will stay because of this. Thank you Orange Pet Clinic. and BTW, thank you for the amazing service today with Sunnys follow up check up and shots.

Dr Louka and Nurse Tammy at @Orange Tustin Animal Hospital I cant thank you enough for all your…read moreexpertise, support and care of our lil girl. As a close to death abandoned kitten with head/brain trauma Urbie couldn't be in better care you both. So Many Thanks for all your solid no nonsense commonsense approach that helped me save her life. 5 Stars aren't enough!

The Orange Tustin (animal vet hospital) occupies an outdated building next to Shoe City. Don't let…read morethe look of the building deceive you. I love this place.  Every dog we have we've brought here since they were puppies, for vaccine shots, boarding and baths (that includes ear cleaning but no grooming). Dr. Louka and his staff, including long time member Tammy, are excellent.  They're always helpful, patient and really care about your pet.  I also like the personal outreach calls of shorten "holiday" hours that staff calls out to manage customer expectations. The prices are reasonable too, but the most important thing is that I feel my dogs are getting the best care they can get from this place.  I can't imagine taking them anywhere else.

The best clinic I have been to for my cat. I've been recommending them to all of my friends. It…read moregenuinely does not feel like they are trying to upcharge you. They give you space to weigh your options against your budget. My cat needed dental cleaning and VCA quoted me over $2500. I was able to get it done here for less than $500 and cat has been feeling much better since. Super grateful for the kind staff and veterinarian :)

I took my 6 yr old dog here for her dental cleaning. I did appreciate how everyone, including Dr…read more Starr, was very kind and communicative. Their office is lovely, with unique decor and warmth. However I felt terrible for my dog, because although my appointment was at 10 am, she had to wait 3 hours in a crate until her procedure. We already had her bloodwork done a week before, so I didn't know she would have to wait until past 1 pm. Yeah, I get it -- sometimes there are other urgent clients, so a routine procedure like this can get pushed back. And I understand for most dogs, waiting in a crate for a few hours is no issue. But it is for mine. She does not do well in crates due to severe separation anxiety and excessive barking issues - (Yes, I have tried to train her.) The poor thing must've peed on herself, because she reeked of urine when I picked her up. Overall, I did appreciate how everyone I interacted with here seemed nice, but the experience was not what I was expecting.

The staff and Doctor were incredibly friendly and beyond professional! When I first called, Lyndsey…read morewas very knowledgeable and upbeat. My little dog is 13 and he is generally timid when visiting the Vet, but he adapted teally fast to the team. They treated us like family! Thank you so much!

We've been visiting this clinic since my cat was a baby. The staff have always been attentive and…read morekind towards me and my cat! We recently had to come in because my cat's hind leg was hurt. I called after hours to try to get in the next day and they called me first thing in the morning to get me in at 11 AM. Dr. Singh was detailed and thorough with the physical check up. He also went over my cat's blood test results before proceeding with treatment. The techs always provide me with an itemized list before treating my cat, I'm able to sign off on what we do and don't. I'd recommend getting pet insurance, as some procedures can be very costly

Excellent. They are my regular vet and they have provided excellent care for my dog. It is usually…read moreeasy to get a timely appointment for either routine or sudden issues that need attention. The only annoying thing is the constant auto-generated requests for reviews, even for simple med/Rx food refills. I'm not gonna keep reviewing my regular vet repeatedly. I wish that would stop, but they are not alone.

We had a major surgery for a bladder stone removal booked for Friday, July 10. I had received an…read moreautomated message Thursday morning to confirm the surgery which I replied to with confirmation. Then, in the late afternoon I was told that we were removed from the schedule due to no response from my behalf. They said they called me at 9 am and I didn't answer so they removed my dog from their schedule. In truth I didn't receive a call until 2:10 pm, I didn't answer however I called back within 15 minutes. After a day of phone tag, I received a call from them just an hour before they closed to let me know they would not be able to perform the surgery as they had removed my dog from the schedule since I "missed" their call at 9 am. Again, I had never received a call from them in the morning - just the automated text for confirmation. I asked what their next soonest availability was and they said the next two weeks were booked and we would have to go somewhere else. I also would like to add that we did call other vets to see what the other options for treatment would be, and one of the vet hospitals we reached out to had requested medical records from Nohl. This was another factor to my dog's surgery being cancelled, because the receptionist desk assumed that we would be going somewhere else for surgery instead of contacting me for confirmation. This was truly a disappointing experience as we had nothing but good things to say prior to this incident. The communication was incredible up until the day before surgery. Now, I have to find another vet, pay another exam fee, and possible prolong the condition my dog is in.

I'm so upset writing this. I took my dog here to get neutered. When I got my dog back, the vet said…read moremy dog would be drowsy from the surgery. The next morning the dog was cold stiff dead. I cried for months. Then they told me sorry for your loss after I paid them Do NOT take your pets here.

I brought my cat for an ultrasound. Waited an hour and a half after my appointment time before they…read moreeven started anything. My veterinarian made 4 attempts to receive the results and finally got them a month later. Same with my pet insurance. They also made numerous attempts to get the info for a claim and never received it. After spending 900.00 you would think they could have been a little more professional and provided the information that was asked of them.

Thank you so much to Orange Hill Vet Hospital, especially Nikki, for staying by my sister's side…read moreand keeping her calm during such a scary emergency with her dog, who is truly her life and best friend. Nikki was so compassionate and reassuring, and the team also worked hard to keep the cost affordable. We are so grateful for the care and kindness you showed them. We will definitely be returning for all of our future vet needs!

I don't really go out of my way to write reviews, but this experience was so disappointing and I…read morewould like to share. I've been with the office for almost five years. I have a senior dog who will be 15 in a few days. I've never really had any terrible experiences with the staff or the doctor, until recently. My dog was treated for a uti that he may or may not have had, but based on the doctors quick visit with my dog, he prescribed him the medicine. I contacted him about a week or so after the medicine was complete to let him know my dog was still urinating on himself and I was concerned about pancreatic issues. He told me to come in and they would conduct a urinalysis. Perfect! That was complete and I was told I would get a call with the results the following 24 hours....that call never came. I reached out to the office about a week later asking for the results and was told, "it was negative." I asked for further information bc the symptoms my dog was exhibiting didn't make sense with the negative result. No explanation. Ok, fine. Even that didn't necessarily leave a bad taste in my mouth. A few days ago I walked into the office, in tears, asking to speak to the doctor as my dog has rapidly declined and was not doing well. As I am crying and visibly distraught, three of the staff ask me "well what's wrong...is it bloodwork that he needs?" I said, "no, I want to speak to the doctor, my dog is not doing well." They continued to ask, "what exactly is it" again, as I am visibly distraught. I told them I did not feel comfortable disclosing that information as I believed it was obvious as I continued to say my dog is not doing well and I wanted to speak to the doctor. I was then told to try to email the doctor and he was not available to speak to me. As upset as I was, I did email the doctor....guess what, I never received a call or an email back. I decided I would switch to a different vet as I am in need of guidance as my dog is not doing well. I contacted the office asking for my dogs medical records to which the staff told me they would email me. I did not receive the email. I then called the following day asking for the records and was told, "I have been meaning to call you, I don't think the email went through." Well, there was no way she was "meaning to call me" bc it was already noon and they like to drill into everyone's head that between 1230-3 they are in surgeries. So, really...they weren't actually going to call me back. Anyway, she resent the email with no attachments, amazing! Forget about having compassion, they can't even send a proper email! I called, for the third time, and this time I was angry and said I needed the email as soon as possible, this was absolutely absurd. The staff then proceeded to explain that she had a full lobby of people and she would send it later, to which I cut her off and told her to not explain further, I just needed her to do her job...send the damn email, it takes two seconds and if they would have done it correctly the first time, we would not have to go back and forth on the phone. Given all of these things, I have yet to receive a simple call from the doctor himself. I would have never thought in a million years that people who work with animals would treat pet owners like this...absolutely insane. No compassion, no brain cells either. Please save yourself the money, bc this place is insanely priced, save yourself the terrible staff interactions, and find yourself and your pet a different clinic.

My pet cat had an onset of severe allergies. His standard vet without really hearing our concerns…read moresaid probably fleas because of the area we're in. Before bringing in the pet I looked up what could be causing the symptoms - I've had dogs before with flea outbreak so I know what flea eggs look like. I decided to try out dr woods to see if he he'd have other alternatives routes we could take and the risks; he listened and reasoned through some of the literature I found (I thought it could be allergies to a kibble we switched the cat to). He also explained that even though you don't visibly see flea eggs- pets could be allergic to a flea bite (which doesn't manifest into a flea outbreak). Their time estimation for lab results and medicine was truly quick. We were very impressed. The parking lot is big but the street is very busy during peak times.

Made an appointment earlier this week and they were able to get me in to see Dr. Woods…read more I needed a checkup on my dog so it was nice they were able to get us in. I had called earlier to ask questions before making an appointment and they were really good about calling my back right away. Intake was quick and easy. They had paperwork I missed filling up before the appointment but it is short and completed in no time. The reception folks were super nice and chill -I had tried to go to a big name hospital vet last month and did not appreciate the attitude the front desk people gave. After intake, they weighed my dog and got us a room. We also didn't have to wait long to see the Dr. He was really calm which I liked as my dog is fearful reactive. Also, he was good about not pushing treatments for my boy that I did not feel comfortable about. I appreciate that reception also emailed an itemized copy of my receipt at end of day. The other clinic I had to call a week later to remind them to send it Service was great, I liked the people. Inside the clinic was cute and welcoming. It did smell like pee in the waiting room but it probably just happened before our appointment. I asked for training resources and and they gave me a card of a local trainer. A good amount of parking in the shared lot. All in all pleased with visit and service. Thank you Dr. Woods and epic front desk team.