Save your body, save your time, and save your money and go somewhere else…read more I paid out of network expecting timely orthopedic care; what I got was absolutely zero physical exam, a denied MRI, weeks of delay, and a threat to call 911 when I asked for accountability. I went to see Dr. Pamela Mehta as an out-of-network patient because I was in severe pain in my hip/pelvis area and wanted help quickly. Unfortunately, the visit was one of the most disappointing and unprofessional medical experiences I have had. Before the appointment, I was asked to get an X-ray. At the visit, Dr. Mehta looked at the X-ray and told me it looked fine. When I pointed to the exact area where I had pain, she seemed unsure whether the issue was my hip, rib, abdomen, intestines, or pelvis. That alone was concerning, but what concerned me most was that there was essentially no physical examination at all. She did not ask me to perform any movements, did not test range of motion, did not ask me to lift my leg, did not examine my gait, and did not physically evaluate the painful area. I explained that the pain felt bone-related and became worse when standing on my left foot, but there was still no meaningful hands-on evaluation. Instead, she ordered an MRI and recommended ibuprofen. The MRI was then denied by insurance more than once. Based on the denial explanation I received, the medical necessity was not documented adequately, and the clinical reasoning submitted does not appear to have matched my actual symptoms. Weeks later, the issue is still unresolved, and the office seemed unclear about the peer-to-peer process and the status of the authorization. The whole reason I paid out of network was that I was in serious pain and needed timely, competent care. Instead, I left with no clear diagnosis, no real exam, an MRI request that insurance rejected, and weeks of delay. This is exactly the kind of experience that makes patients lose trust in medical providers: a quick visit, little actual evaluation, an expensive out-of-network bill, and poor follow-through when the authorization fails. When I later went to the office to ask what was going on, the interaction became even more concerning. I was frustrated, but I was there because I had paid for care and still had no answer. During that office interaction, Dr. Mehta initially said something along the lines of reimbursing me so I would leave. When I responded that yes, I wanted my money back, she immediately changed position and said I would not be reimbursed, then threatened to call 911. To me, that felt retaliatory and punitive, not professional. It came across less like a physician trying to resolve a legitimate patient complaint and more like someone trying to use pressure and intimidation once I challenged the quality of care and asked for a refund. Based on my experience, this visit raised serious concerns about competency, documentation, follow-through, professionalism, and judgment under pressure. A doctor can have a bad day, but appearing unsure about the source of pain, skipping a meaningful physical exam, submitting an MRI request that gets denied repeatedly, and then threatening to call 911 after a patient asks for accountability says a lot. I paid out of network expecting expertise, urgency, and professionalism. What I experienced was a rushed and inadequate evaluation, poor documentation, poor follow-through, and an extremely unprofessional response when I questioned the care. If you have hip or pelvis pain and need a careful physical exam, clear clinical reasoning, proper insurance documentation, and respectful follow-through, I would not recommend this office based on my experience. = What is especially troubling about this response is the gaslighting. Instead of addressing the substance of my complaint, Dr. Mehta is trying to rewrite the situation as if the main issue was patient behavior rather than the quality of care, lack of meaningful examination, poor follow-through, and failed MRI authorization process. She says there was a "well documented physical exam." That does not match my experience in the room. I was not asked to perform meaningful movement testing, range-of-motion testing, gait evaluation, leg raise testing, or any hands-on examination of the painful area. Claiming after the fact that a complete exam occurred does not change what I experienced as the patient. She also claims law enforcement was contacted because of "threatening behavior." I strongly reject that characterization. No law enforcement ever showed up, and from my perspective, the 911 threat was used to intimidate me and reframe a legitimate patient complaint as a safety issue in front of other patients and staff. The issue is not simply that insurance denied the MRI. The issue is that I paid out of network expecting timely, competent orthopedic care, but received no clear diagnosis, no meaningful exam from my perspective, poor follow-through, and then a false accusation that I was thr

In 2017 I saw Dr. Mehta as a second opinion on a meniscus tear. The first doctor recommended…read moreimmediate surgery based on an MRI, no x-ray. Dr. Mehta did an x-ray that found no arthritis or bone spurs. She recommended PT type exercises. She said it was a minor tear and didn't recommend surgery that could possibly make it worse over time and cause arthritis. I did the exercises religiously for a month and took a prescription anti-inflammatory for a week. For years I continued to play tennis and pickleball with no recurring discomfort as long as I did the exercises three times a week. As I approach 80 years old (now I walk/hike/bike ride instead of court sports) I still have no issues with the knee. And a study recently came out saying meniscus surgery has proven to cause a worsening of the tear and painful arthritis. THANK YOU Dr. Mehta for protecting and improving my life.

This doctor has a very warm heart and has an incredible wealth of knowledge. Highly recommended to…read moreall my family and friends.

Patient, professional and thorough. Explained my issues and offered solutions. Didn't want to cut…read moreright away like some others. I trust her.

This is the second time I've seen Dr. Dani for my knees. If you're looking for a care team who…read morelisten to you, take all your comments / feelings / concerns seriously and aren't condescending or dismissive, then Dr. Dani's practice is for you. The support staff -in my case it was Christina, Hayley and Manuel- were so incredibly caring and kind and helpful. I can't recommend them highly enough. Dr. Dani listened and provided options that fit my budget. She was helpful and caring; which is so important when you're dealing with so much pain. Thank you so much for being such an amazing care team.

Dr. Dani Is…read morepleasant, professional and knowledgeable. She has a great personality. She's also very easy to talk too. Acosta

I made an appointment with South Bay Orthopedic. After waiting for a while, finally I met with Dr…read more Sharma (the wife). She did a poor job diagnosing my knee problems. She didn't even try to properly diagnose them and just ordered an X-ray. Their directions for X-rays were totally inaccurate. It wasted my time. When I called them back, the front desk person was not helpful, and it wasn't easy to get in touch with them. Finally, I got the X-ray done. I made another appointment with them. I waited over a month before I got to see the doctor again. This time was with the husband. He just looked at the X-ray quickly and recommended PHP. He didn't diagnose my knees either. Somehow, I went ahead with the PHP that day. He said it's not covered by insurance and it costs $900, which I paid right there. The PHP worked for a month or so, but it wore off quickly. And they also claimed my insurance, which I questioned with no definite answer from them. I called and emailed their admin who takes care of billing, but they were silent and cricket. It was a total waste of my time and money. Please stay away from them. Recently, I met a doctor friend who used to know this couple. He didn't recommend them. I wished I knew before and had gone to Stanford instead.

Took me about a month to schedule an appointment with them nonetheless I was not able to see Dr…read more Sharma himself but the wife. I was not even informed whom/which doctor would see me. It really is difficult to get hold of the front desk as well. The whole entire appointment itself took less than 10 minutes majorly discussing about insurance coverage for the MRI that I requested to take since his wife informed that if there is no pain in the ankle that I had due to a previous fracture injury then there's nothing much to do. She didn't even think about observing it but with her two eyes and told me not to worry since it's from previous damaged tissues around the ligaments which I can even observe that myself. Despite filling out the online pre check in form you still have to fill out multiple papers of new patient forms; really disappointed with her bedside manner nonetheless the professionalism from her. I requested to see a doctor who can listen to my concerns NOT the billing department. Cancelled the whole entire MRI and seeking for a new orthopedic doctor. Good luck.

I started going here September 2020 because I had surgery for a torn ACL and meniscus, and needed…read morephysical therapy rehabilitation. Long story short, this place is amazing because they are equipped with a full staff that works hard at helping you regain mobility and strength. My therapist is Amanda mainly, but I've also worked with other team members and physical therapists. The staff is very kind and supportive and they care for their patients. I was on crutches for like 3 weeks and got off of it fairly quickly and began walking on 2 legs. This place really encourages you to believe in your capabilities; of course with my surgeon/doctor's approval as well. I recognized that they communicate with my doctor's office as well for updates, etc. My PT started as light exercises to get range of motion back, but we've transitioned to weight, strength, and agility stuff since it's been 5 months since my ACL reconstruction. I'm very happy with the results, and I intend to continue doing PT here until my one year mark August 2021. They got me on the treadmill, bike, and we do a lot of weight stuff. Highly recommend this place for anyone trying to rehab their body. My knee feels a lot stronger than it did back in August 2020. Their appointment desk is also kind. They consider your schedule and are very cool people. This place takes proper care of its patients. They also are safe with COVID orders. They clean consistently and wipe everything down. They take temperature of everyone before they enter the gym. Masks are mandated. Great staff.

I can't review the therapist because they cancelled my appointment less then an hour before my…read moreappointment. (If we get changed for canceling less then 24 hrs, shouldn't they pay us for cancelling less then 24 hours? Just a random thought) I had called over a month prior to make an appointment and confirmed they had the referral. I had called insurance to make sure also that the referral was sent and I got the confirmation number from the insurance company. When the receptionist/insurance dept from Silver Creek called to cancel blaming the mix up with a colleague, she told me she would check everyday for the referral. Weeks later no call. She also didn't let me get a word in until I yelled, which I did cause I couldn't get a word in. I did apologize. Very frustrating. I waited a week and a half to hopefully hear back before I wrote this review. I'm still getting approval referral letters from insurance and notices from my doctor a referral is in and not being used. This sucks cause it's down the street from my house and hours are great to not interfere with school drop off and work.

I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

Late review however wanted to check my fractured left ankle from couple years back due to a sports…read moreaccident; Called the office and the receptionist kindly answered my questions along with whether they accepted my medical insurance which they were in-network. Was able to make an appointment within a month with Dr. Chen, filled out the form via online. Dr. Chen was attentive and professional, took an X-ray which they have in-office instead of referring me out which was super convenient. He thoroughly checked my left ankle, and had me perform different types of positions to check the mobility as well. Really put me at ease. Can't thank him enough despite this review being overdue. Definitely recommend Dr. Chen for his professionalism.

Dr. Chen was very helpful and thorough during my visit for knee issue. I did not feel rushed which…read moreis somewhat common at doctors practice. He listened thoroughly and cared about my symptoms. It felt good. I was happy with my visit.

Great doctor really knows how to care for people medicine by the numbers. Never a life ng waito…read moreget an appointment

I went to Dr. Blue for help with my sciatica. Back in June 2024, I was still close to my heaviest…read moreweight and dealing with stiffness all over. He worked on improving my range of motion and encouraged me to keep moving forward with my weight loss journey. What I appreciated most was how understanding and supportive he was. He also prescribed medication before my trip to Hawaii to help prevent a flare-up, which tremendously eased the nerve irritation and made the trip so much more comfortable. Dr. Blue's kindness, patience, and genuine care really made a difference. I'm grateful for all his help.

Dr. Kullar is one of the best!! He has performed 2 complete knee replacement for me and I never…read moreexperienced pain. I was off my pain meds in 2-1/2 weeks after each surgery. Dr. Kullar is genuinely concerned about his patients and he responds to messages quickly. He also performed rotar cuff surgery on my left shoulder on 3-31-26 and I just had my 3 month follow-up with him. He advised that I'm progressing good. I highly recommend Dr. Kullar for your orthopedic needs.

Dr Kullar always asked questions , about you specific problem you are there to be treated for !…read moreAfter assessing the problem he gives you the treatment or treatments that would likely solve that problem! Always easy to understand, what your options are! Staff is friendly and professional.

So I had a procedure does on the 19th Feb, to Feb 20th, and must say the staff were professional,…read moreunfortunately I had to come back on the 20th, for shortness of breath through the 23th for an other procedure and the staff were so professional knowledgeable and on their toes great job San Jose Regional medical center, watch out V.M.C. we have some new Sheriff's in town "Medical Staff"

I was involved in a car accident on Feb 13th. I had to be brought in by ambulance and be admitted…read morefor a few days. My go-to hospital is O'Connor, and I was first transported there first. But because my internal injuries were so severe, I had to be transported here due to this being a trauma hospital. I was so impressed at the staff and hospital. I've never been treated so well. It made being at the hospital not so bad. The nurses in the ER were outstanding! Literally the nicest nurses. And so on top of everything. The doctors were great too. Very thorough and down to earth. Everyone was great except for one phlebotomist on my first night. I was extremely grateful for the treatment and high quality of care I received there. Heaven forbid you should have to have a hospital stay, but if you do, hopefully you can be brought here.