1st time visit exam teeth cleaning Great service! My kids loved it ! Everyone was so nice and very…read morehelpful

This was a great experience. My 5 year old son was very nervous and they made him super…read morecomfortable. The staff is great. The place is very clean. Our appointment was at 08:40 and we were finished at 09:16. I highly recommend them.

Dr. J was flexible enough to work with my schedule and his personal are so caring and polite.read more

Excellent service! Staff and doctor are meticulous...great customer service and care!…read moreI highly recommend Stellar Ortho

Deceptive billing practices. Treatment went fine, can't complain about Dr. Schroeder or the staff…read morebut upon finishing treatment they have you sign a payment plan for your retainers: I signed a 2 year payment plan. What they don't tell you is that it auto-renews so when the 2 years elapsed they continued to charge me without my authorization. They would not refund the money they charged without authorization.

As a teenager I had a bad experience with my orthodontics treatment, so when looking for my…read morechildren, I wanted to make sure we found the best in the area. Dr. Schroeder came highly recommended from friends and he did not dissapoint. While taking my son for a consult he was very attentive and knowledgeable about the best treatment plan for him. After discussion, I told him about my bad expereince as a teen and how I've never been happy with the results. Dr. Schroeder took a look and got me in for my own evaluation. As an adult I didnt want to go into braces, but he assured me that he could get the results I was looking for using invisilign trays. After a little over a year of treatment, I can say that my teeth have never looked better. Not only was he able to deliver the results I was looking for with my son, but he was able to correct problems I've bene dealing with for the last 30 years. My wife was so surprised by my results that she also entered into treatment to fix some crowding in her lower teeth, and in less then 12 months she could smile with confidence. Today my daughter started treatment and I can say with confidence, if your looking for great results and a cutting edge Dr. who is both knowledgeable and attentive- then Dr, Schroeder is where you should go. He staff is awesome and they are respectful of my time and appointments and have a proven track record of amazing results.

Great staff who are incredibly informative and genuinely friendly--every visit has been a pleasant…read moreexperience. There's virtually never a wait, which makes appointments quick and easy to fit into a busy schedule. Dr. Tolleson is patient, attentive, and extremely knowledgeable, taking the time to explain everything clearly and answer any questions. We're very pleased with the orthodontic treatment plan so far and feel confident we're in excellent hands.

We went in for my second son's scans to put braces on. The office was organized with paper and…read moreefficient. Everyone was kind and the appointment went quick.

Dr. Hashem is the best! He has surpassed our expectations and continues to treat our kids with…read moreexcellent care and patience. My daughter is almost done with orthodontic treatment and my son is just starting phase 1 of treatment. Dr. Hashem has given my daughter a perfect smile and we couldn't be happier with the outcome! Dr. Hashem explains the treatment thoroughly and his staff does so as well. The staff are friendly and the hours are great. They even offer Saturday appointments! We love the Colleyville location because it's close to our house but we also go to the Flower Mound location when it's convenient. A lot of our friends have brought their kids to Dr. Hashem and they've all had great experiences as well!

Dr.Hashem and his team are wonderful. They always receive us with a smile. My son has been…read morereceiving excellent care and treatment. His orthadontia issues are definitely looking better. I'm glad my soon is in good hands!

I am so happy at this dentist office and really trust what they do here in their practice. The…read morestaff is exceptional!

I visited Ideal Dental of Southlake for a routine cleaning and oral evaluation, both fully covered…read moreby my insurance. I repeatedly asked whether all services were covered, and every single time I was assured they were. They never performed the cleaning I came for they only did the evaluation, adding a series of additional procedures I never requested, authorized, or was informed about. I received two Explanations of Benefits in charges I was completely unaware of. Could you explain how a 100% covered visit ends with a pending balance of $601.95?

We had our orthodontic consultation today. I can't speak highly enough about Orthos Boutique…read moreSmiles! The staff was amazing, friendly and made us feel very comfortable. Terry was extremely helpful! Dr. Obeid was warm and welcoming, he was very patient and took time to explain everything. He talked us through every part of the examination and talked a lot to my daughter about her options, which I loved the fact that he gave her options and made her feel like her opinion for her treatment mattered. On top of all of that, the cost is extremely reasonable, I walked out feeling great relief about it. I'm so happy we found them and am excited to get my child's orthodontic treatment through here!

Dr Luu & all the staff are fantastic! Everything is clearly explained and we never feel bad…read moreasking questions. The office is clean, chairs are comfortable, you definitely feel the customer service is treated as highly important. They also go above & beyond with our insurance too :)

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

Alright, so... This…read morereview is based on the billing, nothing more or less. As I reviewed below, the customer service, the cleanliness, and the staff are all wonderful. The care they put into their patients seems genuine, just as the type of care; or maybe that's where it gets questionable. With what I'm here to share, it may sound as if, I'm contradicting myself. Now, billing. I'll say this, now. I'm very grateful I understand medical billing, even with this being dental; some things follow suit. On: 10-28-2023 - They took over my treatment (my braces were already on, I moved and needed to find a new Orthodontist) X-rays were taken at the same time. Nothing needed to be corrected or changed, I picked up from where I left off. Meaning, that being charged for services as if I was starting as a brand-new patient, wasn't necessary. 06-2024: My braces came off - I had a full cleaning. At that time, they wanted to do another complete set of X-rays. I mentioned, that I had them done in October of 23, and the insurance will not cover another set within the same year. They said that would not be a problem and if so, they'll take care of it at that time. I will have to deal with that on my own, I should have asked for that in writing and I didn't. Needless to say, the insurance did not cover those sets of X-rays. I was also, looking at what was submitted to the insurance and what was billable/paid. From the dates above 10/28/23 - 06/20/24: They billed my insurance a total of $9,094. $76 - Oral Hygiene Instructions: This is something I was billed for, but I'm a grown adult, I know how to take care of my teeth and should not have been billed for this. My insurance did not cover this and I will not, either. $22 - Flouride: This is something I get once a year and will pay for out of pocket, but this is something I was not told would not be covered by the insurance. However, I already knew this. I am faithful to getting my teeth cleaned every six months, with my prior dentist, I've never had this issue. I always knew what my costs were before my cleaning and my costs were only for my, fluoride. If you choose to visit this office, I'd suggest you get the procedure codes for what will be done, YOU, call your dental provider and get the coverage information for those codes. When it comes to Orthodontics, I would suggest you look elsewhere. Again, their staff is wonderful, and the customer service is excellent; but when my money is being mishandled, that cancels out everything else.

Here's a synopsis of my visit:…read more My typical location was near my house in Richardson. They apparently shut it down and changed it to a surgery only facility. Luckily, for me, I work near another location. My appointment was expected to begin at 1 on the dot. I'm very picky. When I choose a time, I expect them to be running on time and to see me at my designated dental time. My compliments -- The lobby is bigger and has a bigger waiting space. I didn't see any of the healthy snacks out but perhaps it is due to COVID-19 and to keep up with the government regulations set in force to keep the contamination down. They are not polishing teeth due to CDC guidelines. That's fine, they will send you home with the polishing and explain exactly how to use it. The goodie bags they give you are now reusable which I like. My dental hygienist cleaned my teeth very well and was very detailed oriented. Because of the virus, the CDC no longer allows them to polish your teeth at the visit. Instead, they will send you home with the polish instead to do at home. No big deal' Complaints -- I checked in and the woman was going to have me fill out the new patient enrollment forms again. I'm thinking in my head -- "I am not a new client and the call center that I did call should have conveyed this." Filling out the paperwork can be time consuming but I am glad they were able to transfer my records over. I'll keep visiting as long as the service remains detailed orientation.

Don't wasn't your time here. Complete joke. No one knows how to do their job. They gave us the run…read morearound for 2.5 hours so we finally left and will go somewhere else. Congrats, you lost 2 customers.