our stay was wonderful!! the staff was all kind and…read moreattentive, the room was cozy and well taken care of. the pool is salt water and heated which was nice, the cafe they have had pretty good food. i wish there were more games in the mini arcade but it was fun either way! will be staying here again next year!

Overpriced, takes forever for rooms to be ready. Don't get there early and get stuck in limbo…read moreforever as they could not care less that you wait. Multiple people after us were checked in despite us calling an hour in advance of our arrival. Food sucks, service sucks, employeees suck. Not coming back. Do NOT waste your money.

I came here to stay for my honeymoon and we had a great experience. The lodges were off the main…read moreroad and you have to drive into the parking lot to get to your lodge. I had a lodge 16 which gave me a great view of Lake George and the lodge was amazing. It had two bedrooms, two bathrooms, laundry room & grill outside. The staff was very nice and helpful. The only thing is they dont provide toiletries like shampoo and body wash. The view of lake george is beautiful and I would definitely return.

Great views, fun for kids. Rec room and restaurant on site. Clean. Comfortable cabins. Friendly…read morestaff Beautiful landscaping. Not walkable to town but close drive.

I spent Columbus Day weekend gazing out over the lake from a balcony that made me feel briefly like…read morean aristocrat who had misplaced his crown. The room had two king beds, a small miracle for a man accustomed to one, and the soundproofing was a triumph of human engineering. Even with Oktoberfest raging below, once the balcony door was closed the silence was so complete that I could almost hear my own thoughts apologizing for existing. The hotel sits right on Canada Street, which is the main artery of Lake George's little heart. Shepard Park is practically across the street, full of families, music, and the particular chaos of people on vacation trying to have a perfect time. The staff managed to stay cheerful through it all, smiling with the kind of sincerity that must come from good training or good souls. Parking was a game of Tetris, but I was grateful for the garage. Once my car was wedged in, I had no reason to drive again. Everything that mattered was within walking distance. The rooftop terrace deserves a poem, though I am too lazy to write one. The lake spread out below, blue and calm, and for a few minutes I believed in peace on earth. There is no hot tub, which feels like a crime against nature. The patio outside the pool almost begs for one. Imagine sitting there in January, snow falling into the water, steam rising like forgiveness. The restaurant did not thrill me, and the prices made my wallet flinch. Still, it was a fine stay, the kind that makes you feel momentarily better about the human race before the bill arrives to remind you of reality. Four stars. A lovely place, too expensive for what it is, but worth remembering all the same.

We stayed here for a conference in October. The hotel itself is very nice, there is a parking…read moregarage in the back which is convenient. The staff was friendly as well. We stayed in a room with 2 queen beds, it was very spacious and clean. There was only two draws to put our clothes so we each only got one. The shower was big, but the water pressure wasn't great. Overall, it was a nice experience and I would recommend staying here. Also there is a roof top which is very nice and has a view of the lack and mountais. You definitely need to check it out.

Our first time here. We've stayed at other places in LG, but this was by far the best. Convenient,…read morecomfortable, quiet and with two restaurants on site, we had all of our needs met. We attend the yearly Tiki event across the road, and this was a 5-minute walk for us. The Tiki is ok, but very loud when the event is going on which makes it difficult to sleep until things end around 1am. Most of the workers at the Holiday Inn were friendly and helpful. Only one seemed to be sleepwalking at the front desk and never did send extra coffee pods to our room when we asked. So, I ended up walking down to the lobby to get coffee each morning (which honestly tasted way better anyway). We've already made our reservations here for next year.

We have been coming every winter for the past six years and have made some terrific memories here…read more There is so much I genuinely like about this place. The location is convenient and feels like part of our ritual now. The staff are almost uniformly kind and welcoming to our kids and us. They remember us, greet us cheerfully and make this feel like a home base. The outdoor hot tub was a particularly welcome amenity on this past brutally cold weekend and it helped us warm up a chill that seemed to go straight to our bones after time outside on the lake. It really is one of those few places that feels like a welcome retreat no matter the weather. If there weren't any flaws, this would be a much easier review to write. But there are flaws, and they are things that should have been tended to long ago. The rooms have definitely seen better days. Many of our dresser drawers barely opened. The refrigerator was hardly cool. Furniture had visible damage and some of the electrical outlets were non-functional or battered to the points that plugs fell right out f them. These are not deal breaking in isolation but taken together they left us feeling that the room was tired and poorly maintained. A little thoughtful maintenance or investment here could go a long way and make the rooms feel a lot more comfortable. Another disappointment this year was the breakfast buffet at TRs Restaurant. In years past it was a highlight and something our kids looked forward to to prepare for a cold morning out. This visit, the quality seemed to have declined and the selection felt smaller. The restaurant itself still has a lovely lake view and a cozy fireplace, and the service was still friendly and attentive, but the breakfast spread did not live up to our memories. So I find myself landing on a three star rating. If you take this place for what it can still be, it is a wonderful family resort with great staff and some truly nice amenities. But right now the condition of the rooms and some of the public areas combined with the breakfast experience hold it back from being the much stronger destination I know it can be. Here is hoping that ownership puts some money back into the property so it can recapture its full potential.

The resort was centrally located and the staff was wonderful and very accommodating. My only…read morecomplaint was the Cabana Bar had no indoor seating in case it rained (it poured rain at lunchtime my second day there so the cabana was closed and I had to go out in the rain to get lunch. You also couldn't charge your meals to your room as in other hotels. My martini wasn't the best and was served in a plastic cup. My wine was good but was also served in a plastic cup. My food was really good and my filet was cooked to perfection. My breakfast was great but again, I couldn't charge my meal to my room. There was also no room service in case you wanted to eat in. As for the room, it was dark (even with the lights on and the curtains open). It did have a partial view of the lake with a balcony. For the money I was paying and a free room upgrade, it was a disappointing first experience.

THERE'S NO INTERNET. well, there is Internet, but it isn't good. It's so slow and really horrible…read more The rooms are fine. My favorite part was that I could dock my boat. I liked the bar. It was great I made so many cool friends at the bar. The pool was fine. I really liked the s'mores making place. I also loved watching the fireworks off of the dock. I just think that they need better Internet, but everything else was great.

Do not rent from this company. A quick google search will tell you all you need to know and fall…read moredirectly along the lines of what happened to me. Properties are beautiful and well appointed but they are notorious for after charges with claims. My recent stay I was not happy that they don't release the address until check in time especially when traveling 3 hours to get there. Overall, the unit was relatively clean, although I did find hair left in the shower and cobwebs in the bunk area. The hot tub had not been cleaned and, despite being covered, was full of leaves and bugs. The shower water pressure was extremely weak and noticeable cob webs throughout the home. Also, the bunk bed is listed as a king bed, which is inaccurate. Despite these issues, I was happy with my stay and was even considering booking one of their properties again. Several days after my stay I discovered an unexpected $500 charge on my credit card with absolutely no notice or warning. When I checked the app to find out what the charge was for, I found a message from the host simply stating: "stained linens throughout the rental." This accusation was both vague and unreasonable. We barely used the rental and only slept in one of the 3 beds and followed all check out rules to leave the unit spotless. To be charged $500 after the fact, without any prior communication, photos, evidence, or opportunity to discuss the issue, was extremely disappointing and has completely changed my opinion of this property management company. After contacting Vrbo to dispute the charge and multiple attempts to contact the property with no response. northern provided photo proof of alleged soiled linens. 1. A kitchen towel/rag that had signs of food on it (washable), 2. A pillow case with a slight soiled spot (washable) and 3. A towel that had dirt marks on it (washable). All issues were normal use and could be washed and definitely did not result in the need to replace: as requested by northern to the extent of 1. 2 pillow shams (only one was soiled) 2. a new comforter which they had no proof of any damage to 3. New dish towel 4. 6 full sets of towels (only one set was even used - they provided 3 total - 1 set for each bed and the unused ones remained folded in place where they were placed by northern) Potential guests should be aware of the possibility of additional charges, inaccurate bed sizes and most important significant post-stay charges and proceed with caution. Inspect every inch upon arrival and before departure and take photos and videos. Or even better. Don't stay at their properties at all.

This was our second time staying at this beautiful luxury home in private setting. Great for a…read morefamily and friends getaway. The well stocked kitchen was appreciated as we made dinners for a large crowd. All rooms have comfortable beds and linens. We loved the fire pit (supplied with pre-cut bundles of firewood) and the movie theater with exceptional cozy seating! We will be back next year.

Location is good. Lil bit of walk to the main area.... Clean rooms. Clean pools indoor and outside…read more They have a polyesian show. Unfortunately no one could confirm if they could do any gluten-free food so I couldn't go to it. They actually looked at me like I had five heads. It made me feel really weird about my allergy... I must say again rooms were clean freshly painted... The only thing that was awful about the rooms was the beds. Even my teenage sons were complaining about it.... So I most likely would not be staying back at this hotel.

I was not very happy with this place overall it looks pretty rundown for the price that we're…read morepaying, but overall it was acceptable for a night or two while we were going to pick up my son. The one thing I did not like was the fact that when we did get my son, we went back to the hotel and we went to go swimming and they were drinking and smoking in the pool, not outside the pool, not around the pool in the pool so cigarette ashes and everything else were falling in the pool. Along with drinking in the pool, which is a serious thing, especially if somebody gets hurt while intoxicated and in the water and they were not drinking just one or two they had a whole 12 pack in front of them that they were drinking. Anyway, we told the manager and the manager told us that it doesn't matter we allow that Well that sealed the deal for me. I did not wanna go back. Before we left I did speak to the new general manager that was just hired on and she told me that she will definitely take care of it and apologized for the inconvenience. Whether it's actually stopped or not, I do not know that was a major downside to me and it was also a major drawback to ever wanna go back to that place again. I do not ever tell anyone not to go to a place because there's always room for improvement and if they improve then by all means go back, but I cannot say that I would recommend this place to anyone either. If you're ever in the area and want someplace to stop, you can stop there if you would like, but it's not my recommendation. Hopefully they truly get themselves together and change the policies so it's safer when kids are in the area. Thank you for listening.

Loved it there. The townhouses are a little dated but I didn't mind it at all. We loved seeing the…read moreminnie ha ha go by. We saw a groundhog on the grounds along with chipmunks.

2.5 stars: Underwhelming food, nice people, pretty venue…read more Vibe: Big stone detail building right on the water, we were a party of 12 seated in a private room, fancy older house vibe. Service: One server for our party, she was nice but a little oddly for a server she didn't know what ginger ale was and wasn't sure if they had decaf. Our food came out with a pretty big gap between plates, I was finished with mine by the time another in our party got hers. I will say they were very gracious seeing as we were a half hour late. Food: Pretty underwhelming, you could get similar or better food at your local diner. Menu is somewhat limited as well especially for sides and drinks. I got the french toast, it wasn't very moist at all, uninteresting flavor, the strawberry garnish was dried up on the inside so must have been left out for a while, bacon was fine, maple syrup was good. I had a few bites of the omelette which was good and home fries which were on the dry side and without much flavor. Value: It wasn't too expensive thankfully despite being marketed as a 'fine dining experience' I'd say value was about even with the low quality food, french toast was $11. Overall definitely would not recommend, you could get better food at a diner or cafe.