our stay was wonderful!! the staff was all kind and…read moreattentive, the room was cozy and well taken care of. the pool is salt water and heated which was nice, the cafe they have had pretty good food. i wish there were more games in the mini arcade but it was fun either way! will be staying here again next year!

Overpriced, takes forever for rooms to be ready. Don't get there early and get stuck in limbo…read moreforever as they could not care less that you wait. Multiple people after us were checked in despite us calling an hour in advance of our arrival. Food sucks, service sucks, employeees suck. Not coming back. Do NOT waste your money.

I came here to stay for my honeymoon and we had a great experience. The lodges were off the main…read moreroad and you have to drive into the parking lot to get to your lodge. I had a lodge 16 which gave me a great view of Lake George and the lodge was amazing. It had two bedrooms, two bathrooms, laundry room & grill outside. The staff was very nice and helpful. The only thing is they dont provide toiletries like shampoo and body wash. The view of lake george is beautiful and I would definitely return.

Great views, fun for kids. Rec room and restaurant on site. Clean. Comfortable cabins. Friendly…read morestaff Beautiful landscaping. Not walkable to town but close drive.

I spent Columbus Day weekend gazing out over the lake from a balcony that made me feel briefly like…read morean aristocrat who had misplaced his crown. The room had two king beds, a small miracle for a man accustomed to one, and the soundproofing was a triumph of human engineering. Even with Oktoberfest raging below, once the balcony door was closed the silence was so complete that I could almost hear my own thoughts apologizing for existing. The hotel sits right on Canada Street, which is the main artery of Lake George's little heart. Shepard Park is practically across the street, full of families, music, and the particular chaos of people on vacation trying to have a perfect time. The staff managed to stay cheerful through it all, smiling with the kind of sincerity that must come from good training or good souls. Parking was a game of Tetris, but I was grateful for the garage. Once my car was wedged in, I had no reason to drive again. Everything that mattered was within walking distance. The rooftop terrace deserves a poem, though I am too lazy to write one. The lake spread out below, blue and calm, and for a few minutes I believed in peace on earth. There is no hot tub, which feels like a crime against nature. The patio outside the pool almost begs for one. Imagine sitting there in January, snow falling into the water, steam rising like forgiveness. The restaurant did not thrill me, and the prices made my wallet flinch. Still, it was a fine stay, the kind that makes you feel momentarily better about the human race before the bill arrives to remind you of reality. Four stars. A lovely place, too expensive for what it is, but worth remembering all the same.

We stayed here for a conference in October. The hotel itself is very nice, there is a parking…read moregarage in the back which is convenient. The staff was friendly as well. We stayed in a room with 2 queen beds, it was very spacious and clean. There was only two draws to put our clothes so we each only got one. The shower was big, but the water pressure wasn't great. Overall, it was a nice experience and I would recommend staying here. Also there is a roof top which is very nice and has a view of the lack and mountais. You definitely need to check it out.

Our first time here. We've stayed at other places in LG, but this was by far the best. Convenient,…read morecomfortable, quiet and with two restaurants on site, we had all of our needs met. We attend the yearly Tiki event across the road, and this was a 5-minute walk for us. The Tiki is ok, but very loud when the event is going on which makes it difficult to sleep until things end around 1am. Most of the workers at the Holiday Inn were friendly and helpful. Only one seemed to be sleepwalking at the front desk and never did send extra coffee pods to our room when we asked. So, I ended up walking down to the lobby to get coffee each morning (which honestly tasted way better anyway). We've already made our reservations here for next year.

We have been coming every winter for the past six years and have made some terrific memories here…read more There is so much I genuinely like about this place. The location is convenient and feels like part of our ritual now. The staff are almost uniformly kind and welcoming to our kids and us. They remember us, greet us cheerfully and make this feel like a home base. The outdoor hot tub was a particularly welcome amenity on this past brutally cold weekend and it helped us warm up a chill that seemed to go straight to our bones after time outside on the lake. It really is one of those few places that feels like a welcome retreat no matter the weather. If there weren't any flaws, this would be a much easier review to write. But there are flaws, and they are things that should have been tended to long ago. The rooms have definitely seen better days. Many of our dresser drawers barely opened. The refrigerator was hardly cool. Furniture had visible damage and some of the electrical outlets were non-functional or battered to the points that plugs fell right out f them. These are not deal breaking in isolation but taken together they left us feeling that the room was tired and poorly maintained. A little thoughtful maintenance or investment here could go a long way and make the rooms feel a lot more comfortable. Another disappointment this year was the breakfast buffet at TRs Restaurant. In years past it was a highlight and something our kids looked forward to to prepare for a cold morning out. This visit, the quality seemed to have declined and the selection felt smaller. The restaurant itself still has a lovely lake view and a cozy fireplace, and the service was still friendly and attentive, but the breakfast spread did not live up to our memories. So I find myself landing on a three star rating. If you take this place for what it can still be, it is a wonderful family resort with great staff and some truly nice amenities. But right now the condition of the rooms and some of the public areas combined with the breakfast experience hold it back from being the much stronger destination I know it can be. Here is hoping that ownership puts some money back into the property so it can recapture its full potential.

I enjoyed our recent stay. We stayed three nights at the end of August into September for $535,…read morewhich I thought was reasonable. First floor, courtside room with ample parking. The room was very clean and modern but lacking table and chair set, only a desk to sit at. Microwave, refrigerator, coffee maker and coffee provided. Restaurant and Cabana bar on sight. Huge pool but it was heavily populated with families with small children so just avoided that area. Good sized beachfront access as well! They provided some beach toys and some floats that I enjoyed drifting on the 74 degree lake. Kayak and other rentals available. Large fire pit area as well. 24 hour desk services. Easy check in and out. They set up texting for communication through your stay. Daily room service for towels, trash, coffee and room tidying. I wasn't thrilled with room location initially but it actually worked out perfectly, easy in and out and courtyard across the way! Restaurant open for breakfast and dinner. Cabana bar with food options as well. They have lakefront rooms available that I would love to check out next visit! I've stayed at many hotels on Canada Street over the years and this was one of my favorites with so many amenities at a fair price!

THERE'S NO INTERNET. well, there is Internet, but it isn't good. It's so slow and really horrible…read more The rooms are fine. My favorite part was that I could dock my boat. I liked the bar. It was great I made so many cool friends at the bar. The pool was fine. I really liked the s'mores making place. I also loved watching the fireworks off of the dock. I just think that they need better Internet, but everything else was great.

Do not rent from this company. A quick google search will tell you all you need to know and fall…read moredirectly along the lines of what happened to me. Properties are beautiful and well appointed but they are notorious for after charges with claims. My recent stay I was not happy that they don't release the address until check in time especially when traveling 3 hours to get there. Overall, the unit was relatively clean, although I did find hair left in the shower and cobwebs in the bunk area. The hot tub had not been cleaned and, despite being covered, was full of leaves and bugs. The shower water pressure was extremely weak and noticeable cob webs throughout the home. Also, the bunk bed is listed as a king bed, which is inaccurate. Despite these issues, I was happy with my stay and was even considering booking one of their properties again. Several days after my stay I discovered an unexpected $500 charge on my credit card with absolutely no notice or warning. When I checked the app to find out what the charge was for, I found a message from the host simply stating: "stained linens throughout the rental." This accusation was both vague and unreasonable. We barely used the rental and only slept in one of the 3 beds and followed all check out rules to leave the unit spotless. To be charged $500 after the fact, without any prior communication, photos, evidence, or opportunity to discuss the issue, was extremely disappointing and has completely changed my opinion of this property management company. After contacting Vrbo to dispute the charge and multiple attempts to contact the property with no response. northern provided photo proof of alleged soiled linens. 1. A kitchen towel/rag that had signs of food on it (washable), 2. A pillow case with a slight soiled spot (washable) and 3. A towel that had dirt marks on it (washable). All issues were normal use and could be washed and definitely did not result in the need to replace: as requested by northern to the extent of 1. 2 pillow shams (only one was soiled) 2. a new comforter which they had no proof of any damage to 3. New dish towel 4. 6 full sets of towels (only one set was even used - they provided 3 total - 1 set for each bed and the unused ones remained folded in place where they were placed by northern) Potential guests should be aware of the possibility of additional charges, inaccurate bed sizes and most important significant post-stay charges and proceed with caution. Inspect every inch upon arrival and before departure and take photos and videos. Or even better. Don't stay at their properties at all.

This was our second time staying at this beautiful luxury home in private setting. Great for a…read morefamily and friends getaway. The well stocked kitchen was appreciated as we made dinners for a large crowd. All rooms have comfortable beds and linens. We loved the fire pit (supplied with pre-cut bundles of firewood) and the movie theater with exceptional cozy seating! We will be back next year.

Location is good. Lil bit of walk to the main area.... Clean rooms. Clean pools indoor and outside…read more They have a polyesian show. Unfortunately no one could confirm if they could do any gluten-free food so I couldn't go to it. They actually looked at me like I had five heads. It made me feel really weird about my allergy... I must say again rooms were clean freshly painted... The only thing that was awful about the rooms was the beds. Even my teenage sons were complaining about it.... So I most likely would not be staying back at this hotel.

I was not very happy with this place overall it looks pretty rundown for the price that we're…read morepaying, but overall it was acceptable for a night or two while we were going to pick up my son. The one thing I did not like was the fact that when we did get my son, we went back to the hotel and we went to go swimming and they were drinking and smoking in the pool, not outside the pool, not around the pool in the pool so cigarette ashes and everything else were falling in the pool. Along with drinking in the pool, which is a serious thing, especially if somebody gets hurt while intoxicated and in the water and they were not drinking just one or two they had a whole 12 pack in front of them that they were drinking. Anyway, we told the manager and the manager told us that it doesn't matter we allow that Well that sealed the deal for me. I did not wanna go back. Before we left I did speak to the new general manager that was just hired on and she told me that she will definitely take care of it and apologized for the inconvenience. Whether it's actually stopped or not, I do not know that was a major downside to me and it was also a major drawback to ever wanna go back to that place again. I do not ever tell anyone not to go to a place because there's always room for improvement and if they improve then by all means go back, but I cannot say that I would recommend this place to anyone either. If you're ever in the area and want someplace to stop, you can stop there if you would like, but it's not my recommendation. Hopefully they truly get themselves together and change the policies so it's safer when kids are in the area. Thank you for listening.

My husband and I got married at the Inn at Erlowest on June 28, 2019. If you are searching Yelp for…read morethe perfect Lake George wedding venue, keep reading! I have nothing but rave reviews to share about the staff, the organization of wedding details, the incredibly seamless communication to vendors, the delicious food, the comfort of the rooms, and the breathtaking views of the mountains and lake! From the day that we called and scheduled a venue tour as a newly engaged couple to the moment I was walking down the aisle, I have had only positive experiences working with the staff at the Erlowest. We booked the venue a little over a year out from our wedding date, so it is best to lock in a date as soon as possible. From there, we received printed and digital copies of various packages, enhancements, lodging options, suggested vendors, and contact information. We got to book a complimentary tasting session and got beautiful small portions of various options for our several courses to be served at our wedding. The chef at the Erlowest is a flavor genius. It was difficult to narrow down options when everything is absolutely one of the best bites I've ever had. Our wedding coordinator Liz seriously made sure we were taken care of from the moment she began working with us. She impressed me with her professional and prompt communication, personalized suggestions for our reception, and how she made sure we were comfortable and happy on our wedding day. The other staff at the Erlowest took such good care of us and our 100 guests from the night of the rehearsal until the morning after the wedding when they held onto our wedding cake top tier because we forgot it! They even held onto our ceremony flowers until we had time to come scoop them up later in the weekend. I have never received such pleasant service, and it was greatly appreciated on such a special weekend. The Inn at Erlowest itself is worthy of five stars just due to the impressive structure and history of the castle. We stayed in the Montcalm Room and had a large and comfortable king size bed, a jacuzzi, and a private balcony with a breathtaking view of Lake George. I recommend this room to those interested in a special and intimate experience. Wait until you try the sweets they leave after turn down service! I love the Inn at Erlowest and I know it will always have a special place in my heart. I cannot wait to go back!

The filet mignon was the star of the meal. I ordered it medium rare and it was cooked to…read moreperfection, tender and full of flavor. The truffle mashed potatoes were delicious too, with just the right amount of truffle flavor without being overpowering. Everything on the plate worked beautifully together, and the presentation was gorgeous. A particularly nice touch was the chef coming over to our table to introduce himself. It made the experience feel much more personal and was genuinely appreciated. The only reason I'm giving 4 stars instead of 5 was the atmosphere. The music outside was quite loud, which made it harder to fully relax and enjoy the meal. But when it comes to the food itself, especially that filet, absolutely excellent. Would definitely have it again!

We have stayed here many times, great location within walking distance to the strip…read more Very clean, nice pool, staff very friendly. Our only complaint is people smoking outside of there rooms, ash trays full of nasty cig butts and the smell of cigs. There should be an area designated for smoking. We would stay again. We recommend.

Great little Motel, very clean, everyone working was outstanding. Especially Robby!!…read more Rooms a little small but very clean, pool Area a little small also but again clean, a little nosy as it's in the front. With all that said great little place to stay. Walking distance to town also.

We've been coming here for years, and while we've generally enjoyed our stays, there are some…read moreongoing issues that have never been addressed. The security presence feels a bit oppressive and inconsistent, often seeming to pick and choose who they approach. Every year we report that the pool deck becomes extremely slippery, yet despite repeated complaints, nothing has been done. This year, I actually witnessed someone fall because of the slippery surface, which was very concerning. Unfortunately, bringing concerns to management hasn't been a positive experience. The manager doesn't seem willing to listen, has difficulty de-escalating situations, and is often not very respectful toward the staff. It's disappointing because good management can make a big difference, especially when it comes to guest safety and employee morale. Overall, it's an okay resort if you don't need assistance or have any concerns. But if you expect your feedback to be heard or safety issues to be taken seriously, you may be disappointed.

If you had a 0 I will rate you that Very rude customer er…read moreservice Waiter service as well Management Lidya even worse isn't trying to accommodate all the horrible experience in the suite. The suite had a broken toilet Hot water scolding And broken sink No kitchen like the roo. Stated on line . Never again will we return there then we need a roll away bed and she charges us 40 dollars extra DONOT STAY HERE . BUILDING FALLING APART FOR ALL THE MONEY THEY CHARGE THEY SHOULD HAVE CONTINNETAL BREAKFAST AND ELEVATOR SERVICE . REBECCA THE FRONT RECEPTION VERY RUDE . NEEDS CUSTOMER SERVICE LESSON