Went in here to investigate a leasing deal. I wish I earlier went with honda because you get more car for the buck. Onto the dealership. I asked for a quote from honda's website and Ron was very prompt with a reply. He even telecommuted from home. Even though he wasn't around when I went in he directed me to Justin, who although I actually did not deal with, was courteous. I don't remember who I dealt with but he was a younger gentleman, but I also don't think he properly introduced himself because I was I'll prepared and too busy looking at the email to remember Justin's name. He was a very motivated salesman. While I was checking cars out on the lot I observed another salesman spit on the premises. How professional (not!). Patton once said, "...you are always on parade." It's things like that, for me, wherever I go, that can seriously irrevocably damage my perception of a business. The concierge was satisfactory because they offered me a bottle if water. Lastly, I felt really anxious inside the dealership, not because of the prospect of purchasing a car, but because there was an odd/foul odor in the very stale air. Additionally the show room was extremely tired and was needing of a facelift. The carpet was frayed, old, and dingy and needed to be replaced. In the end I had no leverage in purchasing a car because I still owe on my current auto loan and we mutually ceased negotiations without any hassle. When I'm ready to purchase, I may check out Santa Maria. If the show room is more comfortable to be in then that just might be the deal breaker, provided their sales team is also equally as sharp as the room. read more

Worst customer service...completely did not Acknowledge me when I came in for help so I went somewhere else

Far too many places to go on the central coast, skip this one. Service is lacking once you make a purchase and their first time buyer program is more of a take advantage of program. read more

Just had the my 2017 RTL AWD ridgeline for a week now. The truck runs excellent. I am getting 19 mpg city and 26.5 hwy. Thanks again Lompoc Honda Ron. read more

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Well I was willing to let this go but months after the last comment was made the Lompoc Honda owner feels like he must have the last word in this. I could have understood if it were within weeks but not months. So I'm going to add more fire to the flame. My gripe was and still is, Is DECEPTION. Being told the car was checked out top to bottom was and is a LIE. Missing filter, Worn and Torn Wiper Blades, and a missing California Lic plate. If car was checked then how does someone miss this when doing a inspection. I was told by the Salesman (Ron Herzell) that car was safety checked, and a complete going over before being put out for sale. With the missing items listed and more I'm sure, I find it very hard to swallow that it was a oversight on the dealership's part. I would say it was a cost cutting tactic. I was told that my tradein was being bought by another dealership. That was a lie. They knew going in that they were going to resell it. But by telling me this story I had no way of dealing with a offer / counter offer. Again, DECEPTION. After I posted the 1st review and this is after sending a email telling the salesman of the found missing items I got no reply. They call you 10 times a day wanting to sell you a car but then find a problem the first day, then try to be polite about it, send them a email telling them about it and they pretend not to know you or reply to said email is just bad. But once I expressed myself on Yelp and other review sites, I get call after call wanting to resolve the problem. At that point they go into Damage Mode. Calling me time and time again to the point of Harassment. I understand how a owner will protect his employee that is bringing in money for his store, But one has to look at how it is being done. At what cost ? Is is worth it ? If you are in it for a short time then yes it is. If long term, you have to expect backlash. When you play games, then you also run the risk of it backfiring and I know by reading his reply's it did just that. One has to see that this is Damage Control at it's best. I've informed friends and family about my experience with Lompoc Honda and advised them to shop elsewhere. I feel other's need to know how people were treated so they don't have to deal with what I went though. Remember this is all about saving 20.00 at most. (Actual Cost) Wiper blades and Cabin Filter. After owning car for 5 months, I won't go into what else has gone wrong with this car. Let's just say if the so-called complete check was made, I would have saved quite a sum of $$$ as I have had to replace other items as well. I did not add those items on the list as I felt it was water under the bridge. I will point out If I still keep getting a rebuttal from (Lompoc Honda) trying to counter this, then I will make a complete list of items that needed to replaced and the list is long and with proof. Of course, If you want to do shop there fine. I just wished I could have found this free info before buying. As for them telling everyone of the high BBB Rating, I direct you to google to search on how a company can buy a BBB rating. Looking at the rating here on yelp and other review sites I would agree with that statement. As for Honda (the company) I contacted them with my concern. They told me in short, We don't care. So you can see that all Honda wants is to sell cars. They could care less about how the dealership goes about it. I've also learned that Costco takes money from dealerships to promote any company that is willing to pay to be on said list. Ask yourself, Are you feeling lucky to chance it ? Remember, knowledge is key. read more

I have been looking for awhile to buy a new car. After some research, I knew I wanted to get a 2019 Clarity Plug in. Ron Hirzel at Rocket Town was extremely helpful in finding the exact car I wanted at the best deal I could get. He was very helpful when I had a few problems on my side and made everything go smoothly. I highly recommend getting your car a Rocket Town. read more

Horrible experience. I have purchased my last 3 cars from Carmax, but the closest location is Oxnard. I found a 2016 vehicle using TrueCar with a set price and arrived at the dealership with financing from USAA. They tried to upsell me on an auto warranty and car locator products for several thousand dollars by asking me how much I could afford a month. I already had a fixed price and financing for this internet deal!! Luckily I had test drove the car earlier in the day, because otherwise it would have take much longer than the 2 hours to transact this deal. My salesman was a nice person and he was doing what he has been instructed to do by management. Wear them down with time. I almost walked out with my pre-approved loan and located another car, but the manager assured me that we were almost ready to sign papers after an hour. Still took another hour to complete the transaction. When I went out to drive off my car, I received another surprise. The driver's door handle almost came off in my hand. They had to know that it was broken and still didn't fix it or bring it to my attention. It was easier to make sure they opened the door for my test drive. I spoke with several others where I work and didn't hear a positive experience. One person lives in Lompoc and said he wished I would have consulted him prior to going to Rocket Town. Lompoc is a small town, so eventually they won't be able to operate without repeat business. read more

Carlos our salesman and Sue the finance manager made buying our new civic a pleasure. We would recommend Rocket Thirteen and these two employee's to our friends and family without hesitation. read more

Super disappointed. We bought our college daughter her first car here, under the impression that the AC needed to be charged. We brought it in and they charged it so it appeared to be functioning. Two days later it was malfunctioning again. A visit to VW showed that the dealership had taken it there and was fully aware that the entire system needed to be overhauled at an estimated $2k. I'm giving them two stars because they were nice enough. But I really wish they'd been more forthcoming or steered us to another car. We would have paid a little bit more but it seems they wanted to get rid of this one and found some unfortunate souls to take advantage of. read more

I'm super impressed with how Honda handled the situation from my last review. I'll be returning again if they maintain this level of customer service. I received a few calls from the owner and manager, Justin, and our schedules were somehow aligned and I was able to bring my car in for the SMOG check. They were persistent to ensure I was completely satisfied. Thanks guys! read more

Bought a used 2019 Nissan Rogue Sport from Michael Contreras at RocketTown Honda. We live in the Bay Area and corresponded by video, text and email to hear and see about the car. Purchased it on the drive down to LA and took ownership of the vehicle on the way back. Michael was very responsive and communicated promptly throughout the purchase. Would highly recommend Michael and this dealership. read more

Keith, Ron and Wes what a team!! Made a deal by email and phone. Only took 2 hours of paperwork and I was on the road in my brand new 2018 Honda CR-V EXL. Honest, reliable, thoughtful, on time, and very upfront with what they do. I would recommend Keith and Ron at RocketTown USA Honda for your next new Honda. They did an EXCELLENT job and the price was very reasonable. read more

Ron(and Chris) went above and beyond to serve me and treat me with respect. Would buy another car here in a heartbeat.

I always buy my cars at Rocket Town Honda. They have the best prices anywhere in the area and there is no bargaining or any of the other b.s. that you get at all of the other auto dealers. I have always gotten a great deal on my trade in as well. Give Ron a call. You won't be disappointed. read more

rocket town Honda has always had poor service. No need for appointments as they are never on time and take hours to complete simple tasks as oil changes , etc. we took our car in for new tires and came out with a car that pulls to the right and is not aligned now. There was no problem with this before we went in. an alignment should be part of the process, not an extra fee! read more

Bought a 2014 Accord from Beto. He is an awesome salesperson and I would definitely recommend using him as your contact. Very open/honest and friendly guy. Can't say too much other than I am very happy and satisfied with what he brought to the table and purchasing experience. Went to the body shop to have some molding put on after buying new car. Mark and his crew are great. Marks been with Lompoc Honda as long as I have been going there, probably much longer. Would and will deinately be going back to have them install some more stuff. Prices match or beat other local estimates for what I had done. Thanks Mark! read more

My daughter and I drove up from Pasadena this past Monday afternoon to pick up a black 2016 Honda Civic EX 4 door sedan from Lompoc Honda. I've never been to Lompoc before but, I anticipated the entire trip was going to take approximately five to six hours. NOTE: On this particular day, the dealership was in the midst of a remodel but all departments were up-and-running and fully operational despite the plastics tarps, exposed beams, etc. We arrived late afternoon and just in time to see the car getting washed after a short inspection. Ron Hirzel (the Internet Sales Manager) and their Finance department were courteous and quick to wrap things up in about an hour which is the worst part of buying a car for me (negotiaing the deal is fun but grinding through the paperwork in arduous and painful). While we were there, we had an opportunity to meet the owner and a few others. Everyone was friendly, professional and pleasant to work with. It turned out to be a long day as expected but my daughter and I are happy we made the trip. read more

The staff were friendly and quick on my vehicle service for the day. Daniel Ybarra went over the diagnostics and results of my vehicle and wasn't trying to up-sell me on anything that wasn't needed. Also viewed my warranties and re-calls This is my first visit as I have recently moved to the area and my experience was great also the operations Directory was kind and welcoming Happy Holidays !!! read more

I have purchased 2 motor cars from this dealership, my most recent, a Honda Pilot, in December 2013. I have also been taking my cars, Honda and non-Honda to this dealership for service. I can definitely recommend them. With my recent car purchase I was never pressured, there were no "bait-and-switch" or any up-selling. In fact there dealings were upfront, straightforward and honest. I can say the same for their service department. I will most definitely buy from them again! read more

This dealership has the best customer service I've ever experienced from a dealership! I assumed I would be bombarded with sales people when I stepped onto the lot, and instead found an easy, laid back style that had me thankful I had come to Lompoc Honda. They don't hassle you and try talking you into a car you don't want and can't afford. No rushing to make a sale or get paperwork done. Salesman Cameo made the whole process easy and painless. The sales manager was great, as was the auto repair manager. Will definitely recommend this dealership to anyone interested in a new or used car! Love my car and could not be any happier! read more

What a satisfying and enjoyable used car buying experience! Ron and Roberta made the process easy and enjoyable. Well worth the out of town drive to be treated so well and given excellent resturant recommendations too! read more

I just purchased a Dodge Challenger from Rocket Town and the experience could not have been easier. David is a great salesman. There was never any pressure to purchase the car. Everything went smoothly. Don't hesitate to head over there and get a car. David is great! read more

I finally made the decision to upgrade my 1997 Ford Explorer and had been looking for a while when I found what I wanted at Lompoc Honda (now Rocket Town Honda). I responded to the listing on Cars.Com and was immediately emailed back by Ron Hirzel. I drove up to Lompoc for a test drive and I knew immediately that this was the car for me. We went back to Ron's office to "talk" and I thought "Here we go". What happened was not at all what I have experienced in the past when buying a car. There was no pressure and Ron made the entire experience pain free. He even agreed to take a picture with my wife and I. I would definitely recommend buying from Ron and the crew at Rocket Town Honda! read more

Rocket Town Honda - Best car buying experience I have ever had. Thanks Ron H. I look forward to seeing you in class for a workout soon! - Car Dealers Near Me - Lompoc, California

This is our third Honda Odyssey from Lompoc (Rocket Town) Honda. Keith Curry made the process seamless and was wonderful to work with. We were able to do all the negotiations online via email and text which allowed me to continue working throughout the process. Then when it was time to come in and sign the papers we were done in right at an hour. read more

Ron H. took great care of us! We found Rocket Town Honda through TrueCar. Ron was able to provide all the information we needed to decide on the purchase even before visiting the dealership. He was responsive which is why we chose to work with him! The process was painless and we are enjoying our new car. Jona also provided great service during the paperwork process. He was patient and helpful. We would absolutely recommend them to our family and friends!!! read more

After extremely poor service at Honda of Santa Maria (this happened during the first weekend of the Covid-19 shelter in place and there were no other customers in the entire service area) to repair the FOB on my car key, I decided to make a trip from Orcutt to Lompoc to see if the folks at Rocket Town Honda could help me. I was greeted in the service department and made to feel welcome. I let the gentleman there know that I needed my key FOB replaced because it had fallen apart, he immediately responded with, "take a quick walk back to the service and parts area and talk to Steve, let him take a look at your key and see if he can actually repair it rather than completely replace it." I met Steve, who greeted me kindly and let me know that he could easily repair the FOB with a replacement casing and would cut a new key. Not only did Steve take only 10 minutes to do the repair he only charged me $55. At Honda of Santa Maria I was told the entire key would need to be reprogrammed and replaced (without them even looking at it), and the wait time would be an hour and a half, and that the total cost would be $150. Because of the stellar customer service, attentiveness, attention to detail and overall and complete satisfaction I will be making my next car purchase at Rocket Town Honda! This is a locally owned dealership that not only WANTS your business but will go above and beyond to make sure you are completely satisfied. Replacing a very small item for me with such wholeheartedness has garnered them my business!! read more

After reading some of these reviews I was a bit hesitant about heading up there from Los Angeles. However, upon getting there and meeting Keil, my concerns were washed away. We asked directly about the poor reviews on Yelp, and he pointed to the wall of thank you cards (most of the recent) on the wall to show that there are plenty of very satisfied customers. We ended up buying the Saab we went up there for, but only after having a special return guarantee put in the contract so that we could get everything tested back in LA. They agreed to that no problem and the car ended up testing just fine here in LA. The owner, Chris, also stopped by to chat with us in between his kid's soccer games. It was a nice touch, as was letting us go to the Hitching Post while we waited on some paperwork. Overall, a very good experience, and I typically really dislike going to car places. If you see a car there that you think you might get, it's well worth the drive over there. read more

Had a great experience here! Thanks to salesman Jason Yescas and the team there. Jason helped me trade in my civic for an accord. He helped me get exactly what I wanted! Definitely recommend going there. They were all super friendly and quick to help. read more

Rocket Town Honda - 2015 accord thanks Lompoc Honda :) - Car Dealers Near Me - Lompoc, California

Great service in buying a new car. I used truecar.com to get a no haggle price. A few other dealers I dealt with were so sketchy - glad to have found a trustworthy and upfront place to buy a car at the best price. read more

We are so happy with our experience with Rocket Town Honda. We received wonderful customer service from Holly last week when we went shopping for a car for our son. Great job Holly! We have now purchased 3 Honda's from RocketTown and would not think of shopping anywhere else. We are very lucky to have such a wonderful car dealership in our community. read more

Sue and Rocket Town Honda did a great job for me--a test drive, a trade-in, a new car, and a great deal, all in under an hour. They had the right car and the best deal for a hundred miles. Sue did a great job of continuing the tradition of fine service at this dealer. Thanks for everything! read more

Just bought a used 2016 HR-V here. Ron was great--not pushy and didn't waste any of my time. I appreciated his approach and the respectful manner in which he conducted the negotiation part of the transaction. I feel that I was treated fairly and received a fair price for my new car. I would recommend Ron to anyone who's not looking forward to buying a car, as he was very easy to work with and no-bullshit. read more

If you are looking for a car go to Ron Hizel at Rocket Town and be sure to skip Sunset Honda in SLO. Great service, honest pricing and no bologna to deal with. I live in Atascadero and drove straight past Sunset and Santa Maria Honda to purchase my new car. I suggest you do the same read more

Ron was absolutely AMAZING! He made my experience easy and I was able to walk out with a brand new car with a decent monthly payment. Thank you so much Ron. God bless! read more

As promised, I went back to Lompoc Honda lease another car. This time, it was for myself. :o) I had Volvo XC 90 that I love, but started to break down on a monthly basis. This last time, it was suggested by a Volvo Dealership that I should consider looking into getting another car because the money I'm spending is exceeding what the cost would be if I bought another car. That same night, I called Zachary Gonzales at Honda just to see what cars are available that would fit my budget. Zachary called me back asking if I would consider a new car. HELLO??!! YES!! When I told him my budget could not exceed $350 and he came back with payments in the mid $200s, I was ready to drive out there from Santa Monica at 5PM, in traffic to get this car. One problem, Lompoc did not have the color I wanted. Zachary and the rest of the team searched for the exact car I wanted. That night, Zachary and a team member came to me with my beautiful new 2015 Honda Accord. I can't say enough about this dealership. the numbers are honest, they go out of their way to please their customers and I can't say enough about Zachary is sales, Roberta in finance as well as Justin who helped get my payments lower then I expected. This past Monday started as a real bad day, car breaking down, need $3500 to fix broken car :o( and no way to go to work the next day. By 6PM, I was approved for a new car, payments over $100 less then my budget and I went to work on Tuesday. You can kinda say, they were me heroes this week. Thank you all for all your help!! Kimberly Diaz Santa Monica, CA read more

I should've gone here first. After spending the day at a big Honda dealership in San Luis Obispo, I was unable to strike a deal to fit my budget. A phone call to Rocket Town found that the exact car I wanted was actually in stock and $1400 cheaper. Not to mention, Rocket Town Honda made a genuine effort and went out of their way to make it painless. The folks there, Martha and Sue stayed late to complete the sale within 45 minutes. Best car buying experience ever. read more

I am very pleased with how things went and truly appreciated the way Ron Hirzel and his finance department were able to accommodate my specific needs. I will recommend Rocket Town Honda to my friends and family and I would shop there again without reservation. read more

Brought in a 2010 Honda Accord for a standard oil change on a slow Saturday morning. Had to wait over 5 hours to get my vehicle serviced and back to me which is absolutely inexcusable. Also, the service adviser did not go over anything with me about my vehicle in person and waited over a week to call me to tell me that my vehicle needed fluids and a tire rotation, again this is horrible customer service. Now, after I have been a loyal customer they want to charge me an arm and a leg just to run a diagnostic to see where my ignition issue is coming from. If you are concerned with great customer service and reasonable pricing, please look elsewhere for your vehicle servicing needs. read more

Purchasing was fine. Negotiations were friendly and we were able to make a deal that worked for everyone. Communication, however was awful. We were told they would call on Monday, no call. So we went back in person. After buying my new 2021 car, they initiated the idea of buying my other vehicle...I didn't ask them for it...they said they wanted it and asked me to let them give me a number since my plan was to sell it. I'm told they will call or text me the next day with the offer....NOTHING for 3 days. I call and leave multiple messages. I FINALLY get ahold of someone and am given an offer. I take the car in to be looked over and then again...wait....and wait....and wait.... A lower number came back, which was fine. We negotiated, I replaced the windshield, I signed papers and was told I'd have a check the next day. Next day...no check...no one in the office who can sign it. But did any one call to tell me that? Nope. It was known when I was coming in and what the expectation was, but no one bothered to call me to say not to waste my time coming in. Is it really that hard to pick up a phone? So the check is supposed to be dropped off at my house the following day. Instead I get a call telling me they changed their mind because their system misread the year of my car. Considering that I have had that car serviced there for the past few years, I find that a bit ridiculous. So now, after 2 weeks of WASTED time, I'm back to selling my car myself. Thanks a lot, Rockettown Honda. read more

Horrible experience. Rude managers that all they want is to take advantage from buyers. I just bought a car and I was told they to this extensive inspection and the cars are not sold if they have something wrong with them. Well that was a lie, my car had many problems within a day I bought it. Lights coming on for warnings, oil leaks. And weird noises on the front. Also many parts missing. I would not recommend this place to buy a car spend your money in slo Honda or Santa Maria Honda instead. Thanks a lot Honda lompoc for yours dishonesty and poor services. read more