I will never use the big box rental companies in Bozeman after renting with Journey. I like that…read morethey communicate very well and that there is never a question about if a car will be available. All the paperwork is done ahead of time and I literally walked 2 minutes from BZN baggage claim and got in my car and left. So easy! They said all their SUV's and vans have 3peak mountain snowflake rated tires installed for ski season.

Love it! Great service and communication. Car was very clean and in good shape. The service was…read moresmooth and easy, and also cheaper than 4 other places I checked out in the area. Definitely would use them again and would recommend to others! My only advice is to book them in advance to get the car you want. We wanted a suv but they were already filled so we opted for a smaller car.

Highly recommend! Great communication and on time service. Clean cars with great drivers,…read moreespecially Barry B.

Easy and prompt communication with Spencer (owner). The company has reasonable pricing and nice and…read moreclean cars. Had a wonderful conversation with Barry (our driver) during the drive from Big Sky to BZN. Will definitely use them again when we need transportation in Montana.

Just came back from vacation and looked at my e-receipt and saw I was charged an extra $45 for an…read morehour late fee for drop off. Our drop off time on our contract was 6am. We dropped it off at 4:45 am for a 6 am flight. But because Bozeman Budget doesn't have employees onsite. You leave the vehicle with the key inside. They show drop off at 7:45 which likely when the employees show up and scan all the returned rentals. Then when I called customer service the lady told me I had to fill out documentation and show proof of my flights. When I asked to speak to a supervisor I was told one wasn't available for 24-48 hours. Then I decided to email. When I finished my email and hit send it said server error try again. My guess is they do this frequently and make it so hard that people give up.

We booked a full size car for 8 days starting 5/8/24. They did not have a full size available so…read moregave us a Pacifica mini-van. It was cold and rainy that day. When we got to Missoula the following day, it was warm and we found the air conditioner was not working. It was no longer tolerable when we got to Kalispel so we went to the airport. They only had a Pacifica or a truck available. We took the Pacifica and it was great until we got to Great Falls the following day. A message appeared on the screen while driving in heavy traffic-"pull over safely as this vehicle is going to shut down". It did shut down and would not start again. We called Budget for roadside assistance. They informed us it would be 1-1 1/2 hours until arrival and we would be charged for the service. After 20 minutes the car started. We drove to the airport and then cancelled the roadside service call. They said it would be awhile as they had to clean the car. We were given a Chevy Malibu. When we got to Bozeman the following morning to return the car, there was no one to check the car in and no one at the airport counter. We received the rental receipt via email. We were charged an additional $250 for a one way trip. When we called they said they would look into it and get back to us in 3-4 business days. The same day, we received another email charging us $104 for a tow service. I will never rent from Budget again!!!

I recently rented a car from here, to which 2 hours after drop off, Chris informed me of damage to…read morethe vehicle that I know for a fact was not done by me and I was not liable for, as they failed to fulfill their obligation to do a walk around with me at the time of drop off. Chris, the service manager, was very unpleasant to speak with and used tactics of intimidation, threatening to send the bill to collections without first having sent me the bill, to try to get me to pay $322 for the loose clip. I consider this to be normal wear and tear for a vehicle with 50,000 miles as opposed to accidental damage. Arguing with Chris was futile so I was able to get ahold of the General Manager, Steve Steinbrook, who reached out to me in a timely manner and was nothing short of understanding and professional. He dropped the claim immediately and sent me a confirmation letter releasing me from all financial liability. Steve, you get an A+ for customer service and turning the situation around with one short phone call. Chris, you get a big fat F and I hope you learn from this experience so you can better serve your customers.

Kyler and the group at TRAC are very easy to work with and have great rates. I would recommend them…read morefor both your business rental needs as well as personal. Vehicles are well taken care of, low mileage, and reliable. Which are all important when it comes to corporate rentals.

Our rental experience was not good. The windshield wipers were so old they left wide streaks across…read morethe wide shield we were continually pulling into gas stations to wipe the wipers with towels etc and clean the windshield ourselves. Next, turning on the headlights was a procedure using a knob next to the steering wheel AND the lever attached to the steering wheel that most cars use. The manual to the car was missing and when I told the Enterprise clerk this she said "well that's because customers steal them" ( who needs a manual to a car they don't own?) She also said we should have googled how to use the lights- well no wifi at Glacier Park or in the mountain passes.We spoke to several customer reps that said what can we do to make this right? BUT NO ONE DID ANYTHING despite calls emails etc. Sad we travel a lot we were loyal to this company and now ... have to find another one

If there were 0 stars that was what you would get. You actually deserve less…read more We will NEVER EVER RENT A CAR FRIM YOU AGAIN and we will let EVERYBODY KNOW how you failed us with every corner. The story is long, and I will not write it here because you don't deserve my time or money end more. We are done.

We found this car rental company via a Google search and WOW - I'm so happy I did! Anna was great…read morefrom my first call with questions, to sending me a quote, and the booking process. THEN - they stepped it up even more, when I picked up the vehicle I needed and the service they provided when I dropped off the car! Thanks for a great experience with our Toyota Sienna for our party of 7

Our experience with Finish Line was smooth & seem-less, professional and top shelf from beginning…read moreto end. We almost forgot it was a rental company and not a chauffeured transport. Nate picked us up from the airport in a nice, black SUV, communicating exactly where we'd find him, helped load all our gear, and drove us to their office a few miles down the road. We received a new Crosstrek with barely 1000 miles on it. Check in was straightforward, as was the return. We especially appreciated that they require your own proof of insurance, via credit card or homeowner policy, and didn't try to upsell us everything under the sun. Our car was clean and super fun to drive. Nate, and everyone else back at the office, THANK YOU for starting our Vacay off nice and easy. I highly recommend Finish Line to anyone traveling in the area.

We rented the Hatch Rubicon Poptop for a long weekend and it was the greatest thing ever for…read morecamping. My wife and I loved how easy it was to pop up the top (seriously takes 5 seconds to put up and take down) without the hassle of needing to tow a trailer. It was also plenty warm in the top at night, and we loved being able to store our gear in the cab that we could access without needing to get out. The Jeep was super clean and we really appreciated the cooler and folding chairs that Alyssa had in the Jeep all ready for us when we picked up the car. We didn't need to do any offroad driving but the Jeep handled great on the roads, even at highway speed. Thanks a ton Hatch for a great experience, can't wait to use one of these sweet setups again in the future.

They're awesome! We rented one of their Tacoma pickups for a ski road trip and it was perfect. The…read morevehicle was top notch, in great condition and perfectly equipped with snow tires that got us through hundreds of miles on snowy roads without any issues. In the summer they usually have it setup with a tent in the back of the truck. Can't wait to try that! Overall an amazing experience with them, you will not regret it. Stephan is a super friendly, knowledgeable and accommodating person. We forgot a cell phone and he was kind enough to get it for us and overnight it!

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

Deceptive practices. Read your paperwork before leaving the counter…read more We reserved a **minivan for one week for $1,282.33 and declined all rental insuranceduring the online reservation because we are covered through our credit card. When we arrived at the Bozeman Airport Hertz/Dollar counter, Shamus told us they were low on minivans and offered us an upgraded SUV for $42.99/day, saying it was "50% off." We agreed. What he did not tell us was that he also added rental insurance for $66.99/day. He never asked if we already had coverage and never disclosed that insurance was being added. On the drive to Big Sky, we reviewed our contract and immediately noticed the charge. We called the office right away because we wanted it removed immediately--not after the trip. We were told only the supervisor, Kristina Wilson, could help. Over the course of our vacation and after returning home, we have called at least five times. Kristina has never come to the phone or returned our calls. When we questioned Shamus, he said, How was I supposed to know you had insurance through your credit card? My response: Ask the customer or look at the reservation, where insurance was clearly declined. To make matters worse, they placed a $2,827 authorization on our credit card for a one-week rental. For comparison, my brother rented a vehicle for the same trip through another airport and paid about $600. Customers should know that rental agents often receive commissions on insurance and upgrades, making full disclosure especially important. Based on our experience, the lack of transparency was unacceptable. Read every line of your rental agreement before leaving the counter.Although this location operates under the Dollar name, it is the same company as Hertz. We will not rent from this location again.