Bought a Certified Pre-Owned Highlander today from Lowe Toyota and had an excellent experience. I'm…read morebased in Atlanta and searched all over the Southeast for the right make, model, and mileage. Lowe had the best deal on exactly what I wanted. I drove down early this morning, and Juli, Don, Tyler, and sales manager Mike were awesome to work with. They handled the entire process with professionalism and courtesy. From start to finish, I was in and out in about 2.5 hours and back in Atlanta that afternoon. I truly appreciate their help and wanted to give them the praise they deserve. If you're in the market for a Toyota, I highly recommend Lowe Toyota in Warner Robins!

Avoid Lowe Toyota Service Department at All Costs - Warner Robins, GA…read more If we could give zero stars, We would. Brad Boone recently had his 2013 Toyota Tundra towed to Lowe Toyota's service department after experiencing starting issues. He had already replaced the neutral safety switch himself (with input from actual mechanics), but it clearly needed to be adjusted or reinstalled correctly. We told the service advisor, Gina (#1548), exactly what was done and exactly what we wanted/needed: check the switch, adjust it, and if needed, replace the computer stent. Gina said they'd perform a diagnostic for $140. Fine. Less than an hour later, she called back and said it "had nothing to do with the neutral safety switch"... but also said it did need a slight adjustment (so... which is it?). Then she dropped a $1,400 starter replacement quote on us. She claimed the truck was immobile and had to be "pushed into a spot"--so we arranged another tow to get it out of their shady hands. Here's where things get insulting: when we arrived to meet the tow truck, the Tundra started perfectly. No delay. No struggle. Just started right up. Gina never bothered to mention that the truck was now driveable. She just let us think it was dead. Why? Because they were hoping we'd blindly authorize a $1,400 starter replacement we didn't need. We drove straight to Advance Auto Parts. Had a real diagnostic run on the spot. Guess what code popped up? The neutral safety switch. That's it. No starter issues. No mysterious "mechanic-only" codes. Just exactly what we suspected in the first place. The fact that Lowe Toyota tried to upsell a totally unnecessary repair, misrepresented the status of the vehicle, and failed to communicate basic facts is unethical at best and fraudulent at worst. This kind of dishonesty is why people don't trust dealership service departments. Save yourself the stress, money, and insult--take your car somewhere honest. Lowe Toyota is definitely not it.

I won't go there again especially after I brought my family up there we were looking at the cars…read moreand I opened the door to see inside and the worker shut the door in my face and told me no looking inside vehicle until you buy like how am I supposed to know if I can't check it out they were rude and disrespectful will never send anyone to them again

Yes I bought a 2006 Hyundai sonata August 23rd 2025 I know it's my fault I should have never bought…read moreit the engine light was on they said it was admission but I find out it's Cadillac convertible tie rods in up and lower transmission slipping

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

Butler Toyota Service has lost my trust. I rarely write reviews, but I am writing this one for two…read morereasons: (1) I believe warning other customers about my experience is the right thing to do, and (2) I hope that one day Macon will have a Toyota dealership service department that operates with integrity. I have been a Butler Toyota customer for more than 10 years and have owned multiple Toyota vehicles serviced there, including a 4Runner, Tundra, and Sequoia. Over the years, I have spent thousands of dollars in their service department. I understand that dealerships charge premium prices, and I have no problem paying more for convenience, quality workmanship, and honest service. Unfortunately, honesty is where Butler Toyota failed. The final straw occurred on June 17, 2026. My wife's vehicle was brought in for service, and I was told that every lug nut on the vehicle needed to be replaced because of safety concerns and the possibility that they could not be removed in the event of a flat tire. Later that same day, I brought my truck in to repair a tire with a nail in it. Once again, I was told that all of the lug nuts needed to be replaced and that the tire could not even be removed because of their condition. What makes this difficult to believe is that Butler Toyota has been the sole service provider for both vehicles for years. They have rotated the tires numerous times on both vehicles during the past two years and never once mentioned a lug nut issue. Are we really expected to believe that all 40 lug nuts on two separate vehicles suddenly became defective at the same time? I returned to the dealership parking lot with my own impact wrench and successfully removed and reinstalled the lug nuts myself without difficulty. After I challenged their diagnosis, the explanation changed. Initially, I was told the lug nuts were "rounding off." Later, I was told they were "swollen." I was still able to remove and reinstall them with no issue. What concerns me most is that Butler Toyota originally intended to repair my tire. However, after I questioned their lug nut recommendation, they changed their position and suddenly claimed it was unsafe to repair the tire. I left the dealership with a nail still in my tire despite having purchased the tires there and despite being sold on the value of their roadside hazard warranty. The following morning, another service department repaired the tire in less than five minutes. As a result of this experience, Butler Toyota has lost our business. We have purchased tires from them, serviced multiple vehicles there for years, and spent thousands of dollars in their service department. Yet despite countless service visits, we were never told that either vehicle had lug nut issues until both vehicles were brought in on the same day. I encourage Toyota to investigate how this service department is representing the Toyota brand. Based on my experience, the service department relies on pressure sales tactics and inconsistent explanations to upsell repairs that may not be necessary.

Something broke on our Acadia while traveling on I-75 on a Sunday. We found Volume Chevrolet via…read morethe internet and took the car in on Monday first thing. Service advisor Kasey Hall took all of my information and assured me that they would get on the problem. A couple hours later he called with the diagnosis, and we gave them the go ahead to repair it. Kasey was very polite and communicated well. Not being from the area, we didn't know what to expect. I drove away pleasantly surprised. Kevin C.

Buyers BEWARE ... I have purchased a few vehicles from Volume Chevrolet in Forsyth and referred a…read morefew people there also! But have to say that they do not portray the 7 year warranty they offer correctly! Instead they use it as a selling point! What I mean is that I was told multiple times that I had a 7 year 125 miles warranty on a truck I bought in 23 but went to use the warranty this year and was advised it was no longer valid! That the 7 years from the year model of the vehicle you purchased not the year when you purchased the vehicle....So 5 years of the 7 years was already gone when I purchased it! They are still saying the same things to customers and misrepresenting how the warranty actually works! When I tried to warn customers they BLOCKED me from their page! It was the extend warranty they offer on used vehicle purchases and I was told I was covered for 7 years or 125 thousand miles from purchase not year model. I even had a current sales person tell me I was wrong and that I should still have warranty as he was using that as a selling point! So they are misleading the sales employees as well as the customer! BAD BUSINESS Oh well ...I will never do business with them again!

I brought my car in for issues with idling, limp and hesitation on acceleration.. After doing my…read moreown research, prior to bringing it to the dealership, I concluded the issue had to be either related to old spark plugs or a bad Air/Fuel sensor, which I explained. On the first day, they wanted to do a compression test, which costs $645. I explained that at wide open throttle, the vehicle didn't seem to be missing any power at all, and I was certain compression was not the issue. They replied that they had checked my spark plugs and ignition coils, but they couldn't check for fuel until removing the intake... I feel like they simply chose to jump straight to the most expensive form of troubleshooting at this point. They had my car at the dealership for 3 days total and the issue ended up being a bad upstream O2 sensor, like I had guessed in the beginning! In the end, it cost me $1900 just for replace my spark plugs and one AFR/O2 sensor.. then a week later my clutch pedal has issues....

Terrible deal trade off they moved numbers around and wouldn't give me warranty and I came in…read moreuniform they don't care just money hungry