I gave this one two stars for location (close to my friends house). Else-wise... I received a car…read morewith 3/4 gas tank and a broken wind shield. When I brought it up to the person behind the counter he didn't seem to think it's a big deal. I mean I am not talking about a little crack from a rock, the windshield was seriously broken top to bottom. In addition, the brakes gave me a scare not working properly. I made a statement the car should be serviced but I doubt they will do anything. I believe it's irresponsible to have a customers drive in I save vehicles. If you can, try using a different location.

Pretty good people. Most of the staff is impersonal and unfriendly. Easy to do business with them…read moretho. They never answer the phone. Impossible to speak to someone at the branch. They called today to confirm a reservation without leaving any contact info and their phone just rings and rings and rings and rings and rings. Eventually the automated AVIS line answers but cannot connect you to anyone at this location. Piss poor in that regard. Once they get their contact capabilities up to par, I'll boost this to a 4 star review. Otherwise its just

This was, by far, the worst rental car experience I have ever had…read more Upon pickup, the vehicle reeked of smoke and cigars to the point it transferred to my clothing and belongings. I had back-to-back client meetings and no option to return immediately. After my meetings, I attempted to exchange the vehicle--making 32 calls to reach the Duncanville location--only to be told there was "nothing" they could do and that I was "lucky" to have the vehicle at all. Even when I was told another car was available, I was refused the exchange because it "needed servicing" and they would not make it available, despite me being only five minutes away before closing. The odor was so overwhelming that my husband paid for a professional detailing, which didn't fix it. On the final day, I returned the vehicle to the same location I picked it up from, only to be told it was the "wrong" location. I was then told to hope it wouldn't be stolen and to retrieve it and return it elsewhere--causing me to delay my flight just to comply. Throughout this process, I made repeated calls to multiple Avis locations, tried to resolve the issue professionally, and was met with dismissive, unhelpful, and at times condescending responses. For a company of Avis's size, this level of service is unacceptable. The lack of customer care, accountability, and urgency was shocking. I will never rent from Avis again and cannot recommend them to anyone who expects even basic professionalism or respect.

Hustlers..They don't have a hrs of operation..They will lie and say bring the car back at a certain…read moretime then are closed when you arrive so they can charge you for an extra day..The owner is an asshole.He hustled my mom and then had the ordacity to tell me it's only 55 bucks..lol..broke vibes..I don't recommend them ever..gonna call cooperate and file a small claim

They talked to me and never actually went through and scheduled my appointment like what?read more

Update to my Enterprise review: Enterprise responds to negative reviews asking us to email them our…read morecomplaint. I had emailed enterprise prior to leaving a review. I received an automated response, so I decided to leave a review here. I have no received any kind of feedback from enterprise after leaving the email or this yelp review. Do not be fooled by Enterprise "following up" to negative reviews on here. Aaron, the manager (which he made very clear) was exceptionally rude to me. He called me this morning around 11:40 to confirm my reservation which was set up through Liberty Mutual since I was rear ended. I told him I'd need the car brought to Toyota Atkinson location. He said no problem, since there's an Enterprise right around the corner. He said everything would be ready when I needed it at 4:30. Around 5pm, I'm still waiting around at Toyota. I called the Enterprise that is around the corner and they explained that the reservation was set up through a different location and that I'd need to call the other one. They nicely explained that they'd help if they had a car available but there were none. I called Aaron and greeted him with "Hello, this is Alison Knox. We spoke earlier this morning about my reservation." He responded rudely with "umm I speak to like 50 people every day. What do you need?" I explained that I needed a car to come to me since my car is under repair. Aaron told me that they do not pick up people or drop off cars. I explained that I was confused by that since Enterprise is known for doing that and the other location offered to do that if they had a car available. He said "well I'm the branch manager so I would know what we can and can't do". I responded that my car is getting service and I don't know how I'm supposed to get to his location for a car and he said "I don't know either ma'am you need to figure that out". I'm shocked by how incredibly rude that man was. I called three other enterprise locations after that, however after waiting on hold for each location for 15+ minutes, I had to hang up and move on. I ended up getting my damaged car and returning home. Complete waste of my time working with Enterprise today.

i dont even know where to start. first i reserved a car the day before and the next day i get their…read moreand their are noooo cars at all. then after waiting two hours for a car the lady tells me they dont take my type of visa card. so the funeral that i was suppose to attend in arkansas i ended up missing. the worst experience ever. i dont recommend anyone go to this place ever!!!!!!!!!

The DFW Hertz ran out of cars even if you had a reservation. I received a car two days later and…read morethe battery died, was on hold for 20 minutes then was disconnected from their roadside service. Had a stranger jump the car. To top it all off the workers at the airport were all rude and doing their personal matters. Yes, I could hear their conversation so I know and they were on their cell phones.

Horrible service, rude employees, dirty damaged cars. During a pandemic one would think that they…read morewould at least try and clean the cars they rent. I was totally disgusted when I found trash under the seat including a face mask...I only hope that it was not a used one. Do not rent from this location. Luckily the enterprise rental on Oak Lawn helped me out and have me a clean car without scratches, dents, and no trash under the seat.

They were over an hour late. The girl who checked me out was clearly stressed out and probably just…read moreoverworked. That stress she was under certainly came across in how she dealt with us. The first thing she should have done was acknowledge that she was late and apologize for any inconveniences her being late may have caused us. Instead she argued with me for 10 minutes. I felt sorry for the poor girl because she broke down and started crying! Obviously she was already under too much stress and I just added to it. I hate that it came to that because I love to see black women in positions of authority. However, CUSTOMER SERVICE IS A HARD INDUSTRY TO WORK IN BECAUSE YOU HAVE TO APOLOGIZE FOR THE CUSTOMERS INCONVENIENCES FIRST OVER YOUR OWN INCONVENIENCES.

Great staff. Excellent service. Been using them for years & won't go anywhere else. Thanks guys!read more

Paid for rental online, arrived to pick up car. After entering office was told I needed to wear a…read moremask. Sorry, I will not comply with your ignorance in believing your mask that states on the box that they do not protect against covid. I proudly will fight for my rights rather than fall victim to a 97 % survival rated virus. Especially when your other avis offices do not require as you say to wear a mask. lets go brandon and FJB!