Can I give this company a 0 STAR? I took my car in because the check engine light came on and it…read morewas smoking -- clearly something serious. Instead of focusing on helping resolve the issue, it felt like Smart Auto Care was looking for the smallest possible reason to deny my claim. From the beginning, the process felt more like an investigation against me than support for a paying customer. Rather than trying to work toward a solution, they seemed focused on technicalities and fine print. In the end, my claim was denied, and I was left dealing with a major repair on my own. When you're already stressed about car trouble, the last thing you need is to feel like the company is working against you. Based on my experience, I wouldn't recommend Smart Auto Care. Make sure you read every detail of your contract and don't expect them to give you the benefit of the doubt. I tried to find a solution and find the middle ground but they are not willing to work something out! DO NOT ASSOCIATE WITH THIS COMPANY!!!!

The good: - They did cover a few things they were supposed…read moreto after some hounding from the mechanics. The bad (an abbreviated list): - When we really needed it for a failed engine still in the warranty period and mileage, the claim was denied because the head gasket developed a small leak that ruined the engine over time, and it wasn't a "lubricated engine part" that failed. Also because the mechanics, after months of waiting, installed the engine before the warranty company rendered a final verdict (which was going to be a no anyway), they also denied the claim on the basis of "breach of contract." - They make up their own numbers and decide what they will theoretically compensate based on those arbitrary and fictional numbers. The actual cost of the repair(s) is irrelevant. - They are absolutely awful for the people who have to actually call them (the mechanics), earning a "worst warranty company I have ever had to deal with in my years as a mechanic" comment from one of them. *Hours* on hold, no responses, etc. - They constantly move the goalposts for what is needed for proof of damage and repair. Can't just send photos, they'll probably have to fly an inpector in so their denial is even more expensive for the vict--er--customer. - They charge you for the work they require in order to determine if they will cover the repair, meaning when they say no it will cost you additional hundreds or thousands of dollars (thousands in our case). It would have saved us a lot of money not to file the claim on our engine when it went out. - They drag their feet and waste hours and hours of the time of the people who have the unfortunate obligation of dealing with them. - Because they are so slow and terrible to deal with, days' worth of repair turns into weeks, and weeks' worth of repair turns into months. If you have a personal fleet, and all the time in the world, maybe that wouldn't bother you. - Their interest is not in customer care in the slightest, but entirely in maximizing profits. Ethics don't exist. They're actively looking for any reason to deny claims, especially if they've paid anything holding up their end of the deal in the past. - They habitually say they will cover this or that, and then go back and change their mind. They did this multiple times across different repairs and claims. - In the end, this warranty cost us more than it was worth, and that was even after they covered some of the smaller repairs. I could go on with further issues, but this short list should explain it well enough to make the point. - In summary: Just burn a pile of money instead of giving it to this "business." At least that is kind of fun to watch, and you're not helping scammers operating under the guise of legitimacy.

The best agent I've ever worked with! Very responsive and detail oriented. I feel guided to…read morepurchase best coverage at a great value. Trust them completely!

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!

Skylar was fantastic to work with throughout the insurance quote process. She provided competitive…read morequotes, took the time to answer all of my questions thoroughly, and made sure I understood my options without ever making me feel rushed. Her responsiveness was outstanding. Every question or request was handled quickly and professionally. She made what can often be a stressful process simple and straightforward. I highly recommend Skylar to anyone looking for knowledgeable, responsive, and customer-focused insurance service.

Very helpful and responsive. I trusted them immediately with our daughter's insurance.read more

AMAZING, PROMPT, HONEST SERVICE! HIGHLY RECOMMENDED! I was shopping for car insurance and Aaron's…read moreteam responded promptly to get details about my cars. The agent got back to me right away letting me know that the rates that I had with my current insurance were good, and I did not have to change insurance carrier. The agent even gave me tips on how to reduce my premium further in the future by increasing certain aspects of coverage that insurance companies look at to reduce rates. I really appreciate the honesty and fast, friendly service and advice. If I need to change insurance, I know that the Phoenix insurance team is honest and trustworthy.

Been with them for three years covering multiple types of insurance. Fast and easy to communicate…read morewith for every review. They save me tons of time looking at insurance options. Great and very knowledgeable staff. I couldn't be happier with the service they provide.

I just want to let everyone know that as you receive your insurance policy don't walk run to see…read moreAnna Nguyen and have take the worry out of shopping. Anna can help you find the right Home and Car insurance. Please don't hesitate to call her. Anna is the one.

Searched with many different providers and had a huge headache trying to figure out how insurance…read moreworks- was lucky enough to be referred to Andrew and he explained everything thoroughly and clearly and got me the best pricing I could find. Excellent service - highly recommend!!

First thing First, dont be manipulated by stars and…read morereviewes like was they (Andrew) have no respect for you! you are not even allowed to comment or talk, for what you need complete disaster company im so glad i stoped doing business before i even sign a paper they recommend their own contractors that are even shadier than themselves i cant even discribe how rude and unprofessional these people are. imaging you want to tell them the converage you need but, they tell you "dont tell me anything, i know what im doing" so if u want to do business with them, best of luck. in my case, there are better and more profession and more kind people to deal with than these guys,

Chris and his team have done a great job with making sure my coverages stay up to date. They are…read moreprofessional and friendly! I have been a client for 3 years and look forward to future business with Allegiance!

Chris has been my agent before Allegiance Insurance. I was quick to follow him to Allegiance based…read moreon my experience working with him. Chris is always quick to follow up, find the right deals, and is very knowledgeable in this industry. I'm very pleased with Chris & Allegiance Insurance Agency and recommend anyone to use his services.

They took the time to ask the right questions to give me the right coverage, and explain what it…read moreall meant. They saved me money, and more importantly, I know I've got the exact coverage I need. No hard selling, just questions to learn about me, and what I need. Plus a mobile app so I can't lose my insurance card, and it tracks how I drive to give me discounts for driving like an adult. Great people and a great company.

With a leaking roof, I called the office and was prudently advised to have a roofer check out the…read moreroof before filing a claim; once it was determined that hail damage was responsible, a new roof was determined to be necessary and from there, Allstate took care of everything quickly, professionally, and with courtesy. I felt like people were at my service any day of the week, any time of the day. With fair, professional treatment, Allstate and Lunardon's office have kept me a customer for years and I see no reason to look elsewhere for my insurance needs.

Really I would give no stars. Please get an attorney if dealing with this company after a wreck…read more They used A-I to get the initial estimate which was short by thousands - then took longer to give approval then shorted us on rental days and stuck us with the bill when THEIR CLIENT hit my husband. They make you pay for the rental out of pocket then reimburse what they want instead of what you actually paid. He drives a truck for work and needed a truck. DO NOT TRUST THIS COMPANY!

Absolute joke of a company. They are a shoddy, shady, and completely incompetent. They offer no…read moresolutions, even when their insured drivers are at fault. They will attempt to give you low ball estimates in hopes that you accept their insulting, pitiful little check. If you get into an accident, expect to talk to 3 separate companies trying to chase down the reclamation for your damages. We had a car not even 1 year old that sustained $8,000 in damages due to their insured drivers negligence. In addition, we now have a car seat worth $1,000 that's damaged and void that they refuse to reimburse us for. We haven't even gotten to the reimbursement process for the rental car, so I oh so look forward to that as well. I've dealt with three separate companies on this claim which is mind blowing, they just try to run you around in circles until you finally get so fed up you want to forget the whole thing. If you do business with this abysmal "company", have an attorney on speed dial.

This place has excellent rates! Much cheaper than my last company! The quote and paperwork were…read morepainless and quick and tge people were the best. Love this place!