They immediately jumped to my cat converter when I had an exhaust leak, told me it would be $2000…read moreand $800 down to order the part. We went to a friend who's a mechanic and it was not the catalytic converter. Will never go here again (I got my oil changed here twice a year) and will also steer people away. Shame on them for trying to screw people over!! I don't normally write bad reviews because people have bad days and what not, but this was solely them trying to screw me over, can't imagine what would happen to someone who didn't know any better!!

I went for an oil change today and was very impressed with the young man named Chris!…read moreHe explained things very well and his kindness was very much appreciated! Thank you Chris!

Finding a mechanic when moving to a new town it always difficult. Who can you trust? You listen…read moreto friends, you read reviews, take a deep breath and jump on in. We've been to Brum's a few times for oil changes and minor repairs and we're glad we did. We have found Brum's to be reliable, honest, timely, and reasonable. They have not tried to up sell anything, but at the same time informed me when (for example) I needed new rear tires. He asked where I had the front done and agreed they did good work. They are always pleasant and professional. I recommend Brum's very highly and will not go someplace else if Brum's can do the work!

I've taken my vehicle here twice, both times the shop was communicative, upfront and reasonably…read morepriced. Many months later, I received a letter from BMW that a particular component was now under warranty, which was the first service that Brums had repaired. Sean from Brums was so patient, and helped with multiple requests from BMW to have the repair retroactively covered. This was months after the fact, and I'm not sure many repair shops would have taken so much time to help. If my car needs service, this is where it will continue to go!

The manager at this location is patient, friendly, and extremely knowledgeable, and the staff…read morereflects those same qualities. I've been bringing my vehicles here for nearly 20 years for oil changes, and they've also diagnosed and repaired other issues that mechanics at other shops couldn't figure out. They take the time to explain things clearly and offer honest, helpful advice. I highly recommend them for their expertise, professionalism, and outstanding customer service.

The team here is incredible! I would not go anywhere else. Honest, polite, respectful and great…read morework! Service as requested great prices! Answers questions very knowledgeable!

An old fashion place that provides modern new fashion service…read more They go above and beyond to satisfy their customers. Thanks to you and your crew for finding the right tires for my vehicle.

Great employees that work there. My oil change was quick and easy on the wallet too !…read moreThanks!

This business lacks transparency. They add unexpected fees to the final price that they can't…read moreexplain and refuse to remove. First they try to say it's tax, and when you point out that it's way more than taxes should be, they simply call it "shop fees." Mind you, they can't explain what these "shop fees" entail, but insist that you agreed to pay them (up to $35) bc it's somewhere in the small print you signed. I like a cheap deal as much as the next guy, but next time I'll choose a mechanic that is honest about the cost up front. Surprises are no fun when it comes to having your car serviced. The only guarantee you get with Goodyear is that they're going to try to upsell you on things you don't need, and that your bill will have sneaky extra charges added to it last minute.

I've actually done a review of this place and praised the service before, so it's real…read moredisappointing that I am doing a bad review for them now. I had an issue where my drive belt became frayed. I had it towed to this Goodyear and they fixed it. About 2.5 weeks later the belt became fully loose. Had to have it towed back there. They had it a a week and then called me to get it. I was able to drive it back home, but when I went to start it the next day, the belt came all the way off as soon as I started it. I brought it to another business and they said Goodyear had strippped one of the main bolts for the drive belt/pulley, and that it was going to be a VERY expensive fix as the engine had to be moved. Obviously I have to recommend that everyone should stay away from bringing their car to this business.

I made an appointment for 11 am on a Thursday. I usually wait in the waiting room, but they send me…read morean email saying to drop it off. I can't do that I work nights and generally need uninterrupted sleep. I show up, they don't put my car in queue, it just goes in the office. They tell me it will take 1 hour to 2 hours to look at the vehicle. I want to 2 and half hours and realize, they are not going to do my car. I left. They have three guys at a desk. The inability to communicate that they are too overwhelmed with work is a problem. Instead of having these three guys, hire some more mechanics. This isn't just a Sullivan's tire issue, it is a problem wherever you go these days. I long for the days of reliable mechanics that earn your service by taking care of your car in a timely and honest way.

Friendly Associates and appropriate services. Prompt service when you schedule in advance and are…read moreon time. Pleasant environment.

The customer care, service, skill and fairness was just outstanding! The owners, Alison and Rob…read morewere so accommodating and pleasant to deal with. As a first time customer, with a difficult problem, I never expected the incredible outcome achieved. They are just what you are looking for with your auto needs. Great folks, who provide customers with knowledgeable service at a very fair price. It's refreshing to know these places still exist in the auto industry.

I made an appointment at Rob's Auto after I had gotten an appraisal from the dealer to repair my…read morecar. I brought it to Rob's and was very pleased with timely and fantastic service. My car was ready when they told me it would be and the final cost saved me $300. Definitely the place to take your car, or truck. I live in Tiverton, but well worth the trip to Westport for auto repairs. Sandra Browning

Peter is an awesome, knowledge and helpful store manager. I've been taking my car here for years…read moreand he doesn't force anything, just gives honest advice. Even did me a solid that he could have charged me for and didn't. I'll be back!

I had too many issues to report here. These guys helped me get my vehicle back to safe driving. I…read moreappreciate there honesty and concern for me.