These ladies are the best of the best! I stopped driving to my regular spa (that I've gone to for…read moreover 5 years) to become a regular at Lucy's. Debbie is top notch and makes the process so easy and efficient. Can't say enough about Lucy's!

No update truly needed, service is still exceptional and I still drive 30 mins each way…read more I will be visiting Lucy as long as she is in business.

she's really good at waxing very fast much better experience than the other place I used to get…read morewaxed at. I would recommend to anyone who wants to get waxed for the first time :)

Bella did perfect on my eyebrows, upper lip, and brazilian wax! It was my first time getting a…read morebrazilian and she made it as painless as possible. She talked to me throughout to keep me distracted from the pain and Bella also made sure I was comfy. I was so nervous this first time, but i'll definitely be back! Thanks Bella!

Was excited to try this location but was turned away for being 10 minutes late, with a 10 minute…read moregrace period..was told by Chantel the proud owner/manager(as she announced) it's actually 8 minutes grace period but corporate has it wrong & they JUST realized. When i mentioned it being my first time & not knowing, they said my spot was already gone. After expressing frustration, no apology was made, no empathy shown. The irony of the tech hanging out & eating shows they just didn't want to work....Try any other location but Kennesaw, they are not in the people business. I'm shocked by the poor customer service. Reaching out to BBB asap

By far the worst wax experience I have ever had. Went in for an eyebrow wax and asked for a simple…read moreclean up. I didn't ask for a shape change, thinning, etc. My waxer, Kayla, proceeded to wax the entire top portion of both my eyebrows. When she showed me the results and I mentioned how thin they were, all she replied was "sorry." On top of this, they deleted my Google review. This was my first and last time at EWC.

My brows were in dire need of cleanup and reshaping especially after months from lockdown and came…read moreout very happy looking fresh and clean. Everything was sanitized and hand sanitizers were present. Friendly service.

I didn't enjoy my experience here at all. The lady there rushed to do my eyebrows and it's so…read morehorrible. One eyebrow is thicker than the other one and she didn't even try to fix it. Then by rushing she irritated my skin and it literally hurts to touch my eyebrows. They're bright red! Overall it was terrible and if I could you'd get 0 stars.

I was a customer here, then they changed staff and ownership. I tried to change an…read morealready-scheduled appointment but wasn't able to, so I instead told them to cancel it, since they kept trying to force a tech on me who I wasn't interested in. They never cancelled my appointment, although I called a day in advance, and they keep sending me messages saying I was marked a no-show. All because they couldn't accommodate me with a new appointment time and tech?? Everyone knows that a Brazilian wax is a very personal thing, and you need to be comfortable with the person servicing you. It's not OK to inundate customers with a barrage of unjustified texts and emails. Please take me off ALL mailing lists. I will never return!

I feel silly for not coming by sooner! Getting in and out of the plaza isn't the easiest but it's…read moreworth the U turn! Staff is incredibly friendly, comforting, and inviting. The space is so clean and bright, the wax rooms have a pretty waiting space, larger wax rooms with marble walls. The wax was quick, not too hot, she was very careful and clearly has been doing it forever! Pricing was super reasonable. I really look forward to going back.

Let me start by saying--I've come here twice. The first time was over a year ago and I got my first…read morebrazilian ever. I went with my friend (who waxed more often than me) and they ended up leaving totally dissatisfied. I felt regretful bc they didn't like the service they received, but I didn't know any better and was okay with leaving with hair on my thighs and such. ~~This time I know for a fact I haven't shaven ANYTHING besides my armpits (a month ago) bc I am over 8 1/2 months pregnant. I literally can't see past my belly or be bothered to reach. I feel bad to even say I'm dissatisfied with the service because the older lady who serviced me this time had been nice; she kept a friendly conversation with me and my mother about my baby, and it was a lengthy service.. so I felt she tried her best and maybe her excuse is just that she was rushing the process bc I was her last appointment of the day. -I booked for a 6 pm which is an hour before they lock up. (This is aside from the comments about the stretch marks on my belly, or my hair) BUT, I paid over $120 (with tip) this time just to still have: -a decent amount of hair she left over from the brazilian, (that she said was bc of me shaving and having "sensitive skin") -peeling skin patches and bruises from what I assume are wax burns (I told her a few times it felt too hot and she responded "no it's warm" and she didn't have her fan lol) or from her going over the same area a lot.. (she didn't hold my skin taught and she wasn't able to pull off the wax away from my skin multiple times). {{again--I haven't shaved, I did exfoliate beforehand and haven't had a problem w sensitive skin before..I've gotten my legs and underarms done plenty of times}} ~~I'm limited in the positions I can do now right now, so I feel as tho if she might've helped and pulled back my skin she could've easily gotten off my hair in the Brazilian better. I even laid down on top of my stomach regardless in an attempt for her to reach things better I then had a little back and forth with the waxer in the room because the receptionist up front told me a "Full Body" included legs, underarms, brazilian AND lip. (I paid for a stomach and butt separate charge) She didn't want to do my upper lip service at first until I said the other person already did in fact tell me it should be included. -She then attempted each side of my lip once then left everything and said it was "bc I trimmed". I do not shave my upper lip and only pluck stragglers after waxes/threadings.. which I also haven't done in months anyways. I told the receptionist everything was good bc I didn't get to check the parts of my body first; as there's only a long face mirror with poor lighting in the room and the lady didn't leave the room.. she waited/watched me change into my clothes then watched me tip up front. ~~It wasn't until I left and my mother made the comments of "Did she not even try to use a tweezer?" about my underarms, "Did you get a rash?" about my legs, my boyfriend made comments about my bruises, and me simply feeling around after taking off all the leftover wax that was stuck on my underwear and vulva, so I checked it with my camera.. that I even noticed the issues. I'm decently satisfied with the armpits and belly service bc AT LEAST I can reach them and go back in with a tweezer myself if needed..but I'd have to shave the rest of the lil leftover hair and defeat the purpose of my brazilian. (for some reason she told me no, don't come back to try and get the rest of my brazilian off; im only assuming bc she didn't want to give a free follow up) -it's definitely less hair overall than what I started with that I don't have to deal w myself! ...but it's evident she was very rough on my skin. Too much money for the half results :/ I'll give the benefit of the doubt that it was just this location or waxer, because another store seems to have great reviews about the services and friendly waxers, it's just too far for me to visit rn.

This is not my normal waxing place but since it's close to my job and was recommended by a friend I…read moredecided to give it a try. 1st off COVID precautions are in place: sanitize hands then use clean pens to sign in and complete COVID checklist. Facility was clean and receptionist was pleasant. My appointment was at 12 and my cerologist was ready when I arrived. She was very thorough and made sure I was comfortable during the process. She repeatedly asked if the temperature of the wax was ok and was sure to give post wax instructions. I will continue to go to this location until my normal cerologist returns from maternity leave

The owner is such a sweet lady! She literally gave me the best waxing experience. She was quick,…read moreefficient and with the best energy! 1000x coming back.

Horrible experience buying services through Groupon . Would not honor service that was promoted…read moreand sold on Groupon. Would not recommend as not worth the hassle. I was not able to reply to your reply so putting it here via an update. I did try to rectify the situation multiple times with the direct contact person/number posted on Groupon to no avail although I had legitimate receipts and all. It was a waste of my time.

This place is close to my house but a little pricier than my usual places as they charge $43 for a…read moreBrazilian. I like it because I was able to schedule a last minute appointment easily. The esthetician was really nice and friendly and the location is clean and relaxing.

Wow, talk about a lack of customer service...Pure Wax has taken the cake! After having my full body…read morewax appointment booked/accepted for over a month, I get a call from Hannah less than an hour & a half before my appointment to inform me that the esthetician "is sick" and that my appointment is cancelled. She shares that the next available appointment is next Friday. I explain that I'm going out of town on Monday so next Friday is not an option for me. She then proceeds to tell me that there's no other availability today and ultimately I'm just out of luck. Now with my vacation just 48 hours away and being it a holiday weekend, I am left high and dry -- thanks a lot Pure Wax. Not to mention, it's practically impossible to even book an appointment with them because of their low staffing numbers. It seems as if the estheticians are never working! And that's when you're looking weeks and months out on their calendar. Long story short, never again will I patronize or recommend Pure Wax. Find another salon that actually honors your business, folks. Note: I've emailed this establishment in the past and received no response. Another example of their piss poor customer service.