This restaurant holds a special place for my wife and I. It was where we had our first date, so it will always be meaningful to us. The ambiance is warm and romantic, making it a great spot for a date night. The staff is friendly and attentive, which adds to the overall experience. The only downside is the wait time. It can take a while to get seated and for the food to come out, so patience is definitely needed. The prices are on the higher side, but the quality of the food makes it worth it. Overall, we enjoy our experience here and would definitely recommend it. Solid 4 stars. read more

Rok N Fondue - Fondue Near Me - Redlands, California

The first five years after we were married, in 1985, Robin and I would celebrate our anniversary at the long closed "Madison De Fondue." I look back nostalgically at those meals, and we occasionally look for a fondue restaurant around the time of our anniversary on December 28th. We've tried the Melting Pot and Rok N Fondue in the past with some success. Being in Redlands on the 27th, we made reservations for Rok N Fondue. I was worried as their Open Table link was not working, but I left a reservation request on their phone and they were quick to text back a confirmation. Upon arriving, we were warmly greeted and taken to our table. We ordered their Rok N Cheddar cheese fondue to start. It was served with cubbed bread, tortilla chips, granny smith apples, carrot, celery, and cauliflower. The cheese consistency did not seem to ever properly coalesce. We did a lot of twisting a tearing of cheese to get the provided dippers covered and out of the mix. The taste was good, but the celery and cheese was not a good mix. I ordered the chicken breast, and Robin tried the Bourbon Street - Cajun seasoned petite filet, chicken, shrimp, and andouille sausage. The fondue entrees come with potatoes, mushrooms, and broccoli. The chicken was okay especially using their provided dipping sauces - Chimichurri, Teriyaki BBQ Sauce, and Sweet Chili Wasabi. The vegetables cooked up well and were tasty. Other than the precooked andouille sausage, there did not seem to be noticeable Cajun seasoning with the Bourbon Street entree. Overall a good meal, but not great. The service was attentive and friendly and the building itself is beautiful. They provided us a tasty New York Cheese Cake for our anniversary. It was a nice overall experience. read more

Rok N Fondue - New York Cheese cake with strawberries and walnuts. - Fondue Near Me - Redlands, California

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It had been eight years since we were last here but the experience was just as good as the last encounter: both five-star quality. Our server, Gita L., took great care of us and was very responsive to our needs and requests. We opened with a course of Cheese Fondue that resulted in melting a Cheddar Cheese and Swiss Cheese Blend with garlic and a small amount of Worcestershire Sauce on our table burner, and then dipping pieces of bread and tortilla chips into the hot and tasty mixture. Our entree consisted of two Petite Filets cooked medium rare in our fondue pot with Coq Au Vin Sauce containing beef broth, along with one Lobster Tail, all augmented by chunks of Red Potatoes, Button Mushrooms, Garlic Wine Mushrooms, Carrots, Broccoli and Cauliflower. The trimmed hunks of beef tasted even better topped by Merlot Butter and dunked in Chimichurri Sauce. We ended with a third round of fondue, during which we melted Salted Caramel Milk Chocolate Fondue to be applied to an array of skewers brandishing provided slices of Granny Smith Apples, fresh strawberries, bananas, pretzels, marshmallows, Rice Crispy treats, pound cake, and brownies. We walked out full and happy. read more

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Wish I would've read the reviews first. The only reason I'm giving 3 stars is because our server was awesome. If a restaurant has "Fondue" in the name, it should be a five-star experience. I was expecting more "WoW" The bread and chips were honestly the highlight. We didn't even touch the vegetables because there wasn't enough cheese to go around. You'd think they would've brought more cheese, but the bowl wasn't even half full. I was expecting a lot more from a place with fondue in the name, so this was really disappointing. My wife has always wanted to eat here, but after reading reviews afterward, it sounds like there may have been a change in ownership and unfortunately the quality seems to have gone downhill. F O N D U E Full of hype, Overpriced, Not enough cheese, Downhill experience, Underwhelming, Eh. The picture was taken before we even started eating. Ambiance I think was nice. Seems like a nice place. But we went there not for the ambiance but for the cheese:) read more

Rok N Fondue - Where's The Cheese - Fondue Near Me - Redlands, California

I recently visited a fondue restaurant for my boyfriend's birthday, hoping for a memorable evening. Despite some negative reviews about the service, I decided to give it a chance. Unfortunately, this turned out to be a mistake. I had made a reservation through OpenTable for 6:45 PM, but we ended up waiting 25 minutes before being seated. The service was disappointing from the start. Our server took our order, and then we didn't see her again. When our cheese fondue was brought out, the staff member apologized, mentioning that they usually keep the cheeses separate but had mixed them together this time. He then poured the mixture into the pot. For our main course, we ordered sirloin and lamb on the Lava Rock. The lamb was quite good, but the sirloin was very dry. The garlic mashed potatoes and Brussels sprouts were tasty, but the loaded mashed potatoes were overly salty due to the bacon. We also ordered the jalapeño bacon fondue with pretzels. The menu picture showed a whole pretzel, but we received only half. Throughout the meal, we had to repeatedly ask different staff members for items that should have been provided, such as sauces, butter, knives, and plates. It was frustrating to see the table next to us receiving attentive service from our server, including having their fondue stuff separated and mixed at the table and being provided with all necessary utensils and accompaniments without having to ask. We never received an explanation of how to cook our lava rock food because the food comes out raw. Ambiance was in an older building that is double story. The bar takes up the whole downstairs with a few tables but all other seating area is upstairs. The very least was they gave us a slice of cake for the birthday celebration. We were so tired of waiting and asking for something that we didn't even wanted the dessert fondue that we originally planned on. Overall, the experience was disappointing, especially for a special occasion like a birthday dinner. I regret choosing this restaurant and do not plan to return. read more

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Good food and clean restaurant. But the service could use improvement. I know the public can be unreasonable and cruel and I always make it a point to show restaurant staff grace because it is a thankless job. But at the same time, the staff needs to set the tone. If they're aggressive how don't think the customers will react? Customers will have their guard up and be annoyed. Anyway, experience is fun and food is good. Downfall may be customer service unfortunately which is bad way to go down. That's a factor the restaurant management/staff have direct control over. read more

This place has SIGNIFICANTLY gone down over the last year and a half or so, and my latest visit was the worst. The waitress told us the restaurant recently changed ownership, so maybe that's the issue. The service isn't good. Be prepared to wait a long time for a drink. And if you decide to try and have a drink while you wait for your table, good luck with that. We sat at the bar for 15 minutes without a word from the bartender and the place was only moderately busy. Our most recent visit (10/31/25) was the lowest quality of food we have gotten so far. I ordered the filet on the lava Rok, which was fine, but all of the sides were mediocre at best. In the past, the mushrooms and brussel sprouts were fantastic, but no longer. Now they are at the level of a dive bar. And the broccoli was under cooked with ZERO flavor. Do yourself a favor and pick a different place. We won't be back. read more

April was an AMAZING server! She explained how the menu worked as it was our first time visiting the restaurant. She's also very attentive as well. Now, why 3 stars you may ask? For the prices they charge, one would think that the very least they could do after charging you nearly 30 bucks for fondue, would be to NOT serve cold stale bread amd stale chips to consume with the fondue. We were so taken aback by how dry, stale, and awful the bread was. We asked April if this is how it is supposed to be and she said that the restaurant serves the bread this way. It felt like in order to enjoy the fondue, you must order the pretzel bun for an additional 9 dollars as an add on because how awful the bread that comes with the fondue was. Gonna be really honest, the fondue was good. The food that you cook on the rocks were pedestrian and more a hype than anything. We weren't impressed and most likely will not be back due to exuberant pricing for what you actually get. read more

I was debating on writing this review, as when the situation happened, I was having a rough day. But, I've decided it's best to shed a light on this situation than to let it go. For my graduation from nursing school, I decided to go with my family to Rok N Fondue for dinner. This is probably my 7-8 time visiting the restaurant. And while service can be slow, it's been an overall good experience thus far. The waiter sat us immediately at a table and the waiter gave us the menus. We ordered two pots of fondue, both being Rok N Cheddar. Since our table had two burners, they were heating up simultaneously. One burner however was not working properly. I notified the waiter of this and he proceeded to just add more cheese to the pot, which made it chunky and unmelted. I asked them if he could get us a new fondue or heat it on another burner, and he assured us it will "warm up." Well gasp, that didn't happen and we were left with a gloppy chunk of cheese that was borderline inedible. The other fondue was perfect though. Now for the main courses. I ordered the tiger shrimp. The menu states CLEARLY "1 pound". Well, when my waiter came back with my dish, there were FIVE SMALL SHRIMP on my plate. I immediately notified him, as this had to have been a mistake. He immediately said "let me go fix this", clearly seeing that I was being shortchanged by quite a bit. I was fine waiting, no big deal. Well, when the waiter came back, he said "actually that's one pound, I watched the guy weigh it." I then immediately told them there was no way, and he argued with me saying "well that's the way it is." I ended up actually leaving the restaurant at this point, as I was getting nowhere with the waiter. My family ended up speaking with the manager about this, and after a HUGE amount of back and forth, they refunded my meal. Unfortunately, this is how I'll remember my graduation dinner forever. The treatment I received was unacceptable, so much so that it affected me personally. I added pictures of me weighing shrimp, PLENTY MORE THAN FIVE and... big surprise!!! It's ONLY 7 OUNCES FOR ALL OF WHATS PICTURED, which is many more than 5!!! And those were the sizes that they served me. They also have the shell on and were raw, another point the waiter wanted to throw in my face to make their egregious error acceptable. Please, do not order the shrimp from this establishment. Better yet, don't go. They will be sure to short change you and treat you like you're a moron. I was appalled at the service, and will never be returning to the establishment again. read more

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Made a reservation for 6:15p on a Friday evening. Arrived at 6:00 to check-in. Had a seat at the bar to have a drink. The bartenders were super friendly and quick to bring drinks. By 6:15 our party was being seated. Our waitress was warm and bubbly. We mentioned that this was our first visit and she kindly explained exactly the menu and the difference between the rok and fondue - which we appreciated. Ordered the medallions, garlic mashed potatoes and asparagus. The presentation of the food was great. Getting to cook the steak on the rok was pretty fun. The medallions, the mashed taters and the asparagus were all delicious. This is a fantastic date night spot!! read more

Rok N Fondue - Rok N Fondue Bar - Fondue Near Me - Redlands, California

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This place was super fun. We had a great time. We ordered the jalapeño cheese for our appetizer it was really good with that granny Smith, apples, and the bread. We did the lava rocks that cook your meat and we ordered the lamb and filet mignon. With potatoes and vegetables. For dessert we got the s'mores chocolate fondue with the array of fruits and marshmallows for dipping. The drinks were pretty good too. Our service was great. Our server was super friendly and nice. The place is pretty small when you walk in, but there's a whole upstairs area. But it's definitely a fun place and something different to do. Definitely recommend. read more

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Food was good, drinks were good. Not mind blowing, but perfectly decent. Unfortunately the service was terribly slow. Over 45 minutes for each round of drinks from the bar. Over an hour to get food once ordered. Confusion with orders once brought to the table. Place didn't even seem to be all that busy. We were told by staff that since they have a new owner " this is just how it is now." Our party of 12 would have ordered 2 more rounds of drinks if they promptly arrived. Several of our guests left before dessert because the night ended up dragging on so long. We were all disappointed with what should have been a fun night. read more

Very disappointed in the professionalism of this restaurant. We've wanted to eat there for a while, booked a table for 4 and 2 hrs before the reservation they called to tell us "we have no meat entrees tonight". ? I asked exactly what they DID have, she said veggies and sweets. Not exactly the night out we'd envisioned. There wasn't even an 'I'm so sorry" How about calling, and apologizing and at least giving an explanation of why they have no meat; 'delivery failed', 'cooler went out'. Offering a perk to come another night, come for dessert in us? For the $$$ I'm not sure we want to go to Rok N anymore. We went to Caprice, across the street and had an amazing meal, amazing service and were treated like they truly appreciated our business. Lots of great restaurants in downtown Redlands... competition is fierce. We will spend money somewhere else read more

I was really disappointed with our experience at Rok N Fondue, especially because it was for my birthday and somewhere I used to enjoy. We arrived right at opening at 5:00 pm and were told there would be a 30-minute wait because there was only one waiter working. It felt strange to be told that immediately upon opening, almost like the restaurant was caught off guard by its own hours. I do want to say that every single person who helped us was genuinely kind and clearly trying their best. The issue wasn't the staff , it was the overall operation. We ordered the cheddar fondue and were honestly shocked by what was served. It came with a small handful of sad shredded cheese, about a quarter of a carrot, one stalk of celery, eight stale chips, four tiny half-moon pieces of bread, and some cold sausage with odd pickles. It was not appetizing or worth the price. I also ordered an eggnog, and with the fondue, a Coke, and the drink, our bill was over $70 , which felt completely unreasonable for both the quantity and quality of food. Because service was taking so long, we had to cancel our chocolate fondue order altogether. For a birthday dinner, that was especially disappointing. Again, the staff was kind and clearly working hard, but the restaurant itself feels like it has gone downhill. Between the wait, the poor portions, and the high price for very underwhelming food, I wouldn't return or recommend it in its current state. read more

I came to this place a few years ago and was turned away due to not having a reservation. I made a reservation this time, but once I got there, half way through the day it was empty. Which was surprising. My only complaint is that I ordered a Shirley temple that had weird flakes at the bottom. So I sent it back. I was given another and the cherries tasted old. My friend and I just came for dessert. Which was a good price for what we got. The treats were good and the service was okay. We were kind of on our own upstairs which felt a little awkward but otherwise I would come back read more

Rok N Fondue - Pre-Prepped Chocolate Fondue - Fondue Near Me - Redlands, California

We dined here on Wednesday March 5th at 6:30pm. Service was a little slow. Female server wasn't super friendly. At times she seemed even annoyed. We were here for our daughter's birthday as she requested fondue (we usually go to Melting Pot). We decided to try this place because it was closer. I asked if they had any fun mocktails for the 11 year old birthday girl. 'No. Not really.' I hate to compare but Melting Pot has some fun drinks for the kids. We asked how the menu worked as we were used to Melting Pots which was super user friendly and easy to understand. They even provide you with suggested cooking times for items in the broth. We got zero guidance here. Tried to order sliders off the menu for my son and were told they are unable to make them because they are not able to use their stove at all due to ventilation issues and the city is no longer allowing them to use the stove. It would be helpful if you can update your menu to reflect items not available. Ordered chicken entree in place of sliders and it came out extremely thick so we had to cut it thinner so it would actually cook on the hot stone. Dessert was good. Service was so so and slow. I'd suggest getting some lively and friendly servers/bartenders. We really wanted to love this place as we frequent different restaurants in downtown Redlands but sadly it's a no-go for us. read more

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Just came to this spot for the first time a few days ago for some dinner out with friends. Located in downtown Redlands, the restaurant itself is small but has 2 floors for seating as well as a spacious bar. Despite not having a reservation, we were seated promptly! Up first, we ordered drinks. I ordered the lavender vanilla martini and would definitely get this drink again! It was beautifully made and tasted amazing! My only gripe was that when I got my drink, the glass was dirty and had some lip marks on the rim. I notified my server and the drink was promptly remade and the bartender came over to apologize. Our first order of fondue was the sun dried formaggio and it tasted delicious! The server mixed and prepared everything at our table and came by periodically to keep mixing to ensure that everything combined well. I was personally a fan of this with the green apple pieces. Our second order was the zesty jalapeño cheddar. While it was still great from a flavor standpoint, it didn't really come together too well and stayed a bit chunky. However, we didn't really see this as an issue since everything tasted great! For dessert, we ordered the bananas foster chocolate fondue and this was delicious! The chocolate was very rich, and the presentation was awesome! Be ready for flames lol This location is a bit pricey, but I would definitely recommend this for a special occasion or a date! read more

Rok N Fondue - Vanilla lavender martini (super good!) - Fondue Near Me - Redlands, California

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Yikes.... came here with 715 reservations and was finally greeted 10 mins later. They sat us and the waiter Jacob came to welcome us. We ordered the plastic cheese fondue... wow this was not good. We were then told that the rock oven was broken and we would have a very long wait for cooked food... also no seafood. This was just shocking as we had sat there for 35 mins already. Just to reiterate, no rocks so the food will take a long time to come out.. this is a restaurant that cooks food, yes? Saw some friends who'd been waiting 2.5 hours for entrees... Needless to say we paid for our plastic cheese and got the hell out of there. Jacob was kind and attentive, we truly felt for him. We won't be back! read more

So it's been a little bit since we have been here and I have to ask, what happened? This place is known for serving steak on a hot rock (Rok) so you can basically cook your food to your desired temp. Well, we started off great...I had made a reservation for 6:30 and they started seating us by 6:35 (nice!). We figured we had time to eat and then do some shopping in Downtown Redlands. Well, things went downhill pretty fast. The server took a while to get us started, but we just figured it was busy. We were going to all order the steak on a rock, but the server told us they could not serve the rocks due to some issues they were having. (That was the whole reason we came so- minus 2 stars!!) We were told that they would do the cooking for us and serve it on the rock so we went ahead and ordered an appetizer, salads, and the prime steak and filet medallions. The server came back and told us they were out of the prime steaks so we would have to order something different ...(minus another star). And then we waited...and waited. It took 1.5 hours to get our salads and appetizer. (Minus another star, we are at 1 star if you aren't counting). Then took another 1/2 hour to get our food. 2 hours in to get our food - ugh!! (Can't minus anymore stars) Well, when the food finally arrived, it DID taste very good, but hard to enjoy when you were hungry 2 hours ago. (But we can put back 1 star) I am usually hyping up where we eat, and maybe we just got an unusually horrible evening, so I can't speak to the normal experience. This is just my experience tonight. If there are known problems, should have called me from my reservation so I could make other plans (or at least tell me right when I arrived). Good luck if you decide to try them! read more

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This place is so overpriced for melted shredded cheese. We had reservations for 7:30pm and were seated at 8:30pm. The service sucks but the food is worse. The cheese melted and immediately turned to a cement block. We ordered an appetizer cheese fondue and the sausage served was ice cold. We left it in the fondue to warm up but the cheese wouldn't stick to it. We spent $100 for two drinks and a cheese fondue appetizer. We will definitely never be back. read more

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Went out with my brothers last night we had reservations for 5pm we were greeted very fast by Jacob he was very friendly and had a great smile. Are waiter was Elmer he was also very nice checked on us often could not have had a better waiter. The food was great we had shrimp/Tuna/ lobster and cheese fondue and one person had steak we were also helped by Josiah and Gita who went above and beyond to get us what we needed. Ambiance was nice read more

Rok N Fondue - Cheese Fondue - Fondue Near Me - Redlands, California

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Eek this was bad. We come here often but have not been since last NYE. Last year the place was decked out in decor, the bar was hopping, everything was vibrant. Going in tonight just felt sad. Our poor server was sweating running around trying to tend so many tables. Our entrees took over an hour to come out, and they all came out at different times. At the 1 hour mark my husband said let's give them 15 more minutes, then we'll pay for our drinks then go. My daughter's food was a store bought tortellini covered in jar spaghetti sauce that came out way before everything else. In addition, they didn't have enough menus to pass out, which was fine since we come often. But most of the stuff we tried to order they said they were out of. No pretzel for the fondue, no sodas, draft beer taps were empty, kids meals no longer available, some of the meat on the menu also not available...maybe create a new menu if what you do have...server was very nice, but stretched much too thin. My daughter was falling asleep by the time the rest of us got the food. Not sure what's going on here with the new ownership but this place used to be so vibrant & alive. I miss it. read more

Use to be our favorite spot. I guess the best bartender moved away and this tallish dark haired guy they've been stuck with the most inattentive, lackadaisical bartender who looks and treats Patron's like he's inconvenienced, poor made drinks To say the least. I had a fly in my drink and he nonchalantly said ok let me get another, charged me for both. My wife had a lavender martini, tooo much lavender and was warm. Please get new bartenders, we love the food! He's ruining your reputation! read more

This place has gone down hill. First the place was just opening and no body was inside yet; they still made us wait to be seated. Seems like they use scraps from the kitchen as the fondu dippers. The fondu is made from what looks like the cheapest pre shredded cheese you can find and has no taste even with the added seasonings. We will not be returning. Only reason it's not 1 star is because the place at least seems clean and the servers were nice. read more

Returning customer. Love this restaurant. Jacob was a great server. Nice guy. Food is delicious. Fondue is outstanding. Steaks are outstanding. No complaints about the food or service. Really nice atmosphere and ambience. I would come back here. read more

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This was actually our first time at Rok N Fondue and we enjoyed it. Bartender Ivan made GREAT drinks and I would absolutely go sit at the bar for their amazing happy hour. Our server (Jacob I believe?) was great and did a superb job of explaining everything to us as though we're children... which is what you need with that menu. We loved everything cooked on the lava rock, and decided we don't really like our food boiled in soup stock. No offense to the restaurant, we just like to keep things low sodium and WOW was it salty. So fondue is really out the window for us, but we'd return for other things on the menu! Great date night spot. read more

Rok N Fondue - Fondue Near Me - Redlands, California

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I am literally begging you to NOT go here. We had reservations for two and from the time we got sat to the very end, it was a horrible and painful experience. It was by far the worst service we have ever had. Appetizers were forgotten, food was not good, chocolate fondue was burnt and last but not least was the extremely AWKWARD and horrible service. Our waitress quite literally messed up everything she could have. Whether it was forgetting about us, destroying the fondue, and endlessly apologizing awkwardly for god knows what, it made the 1.5 hour dinner feel ten hours long. We could not wait to leave this place!!!! read more

The Lava Rok steaks are incredible. Good service in general. The negatives are that it's very expensive and we actually had some sort of extension cord/ power strip under the table by my feet which I felt kind of cheapened the experience for which I was paying hundreds of dollars. read more

Unfortunately with the new owners the restaurant is totally different, minimized menu, no moonshine or favorite drinks. Even the beers are limited now. Bummed as this was a favorite for us to come, but not likely going to return. Servers and bar tenders are still the same amazing crew, but they can't help who their employer is and the changes that are made read more

I got food poisoning from eating here on Friday, July 25th. I ordered the Caesar salad, and sent it back after a few bites because something didn't taste right. I'm not sure if the lettuce was bad or if hands weren't washed properly, but I became violently ill just a couple hours after eating there. It's been 2 days now, and I still have abdominal pain and bloating. The service was not great on Friday either. Our drinks took over 20 min to arrive, despite it not being busy. When my drink finally arrived, it was the wrong drink. I didn't say anything because I didn't want to wait another 20 minutes for them to fix it. When food arrived, they forgot to bring the sides that we asked for, like extra dressing, a water, and they didn't bring a knife for a steak. We never complained about any of it, and understand if people just have an "off" night. But the food poisoning really was the deal breaker, and when you spend so much money on a meal, you expect better service and to not get violently ill afterwards. read more

This place was the best me and my fiance had been coming here for years but recently came back and let me tell you this was probably one of the worst visits and we won't be back. Our bartended /server was trying his best and was great not his fault. He had no help name is Kanye he was doing drinks and trying to handle food being brought out and ordered. Too much for one person chasing there to be delay in drinks and food. They also changed the menu, so I got the manhattan and it was just not the best, I miss the medallions on the rock. Also they had limited liquor options. Like I said not the bartenders fault it's just this establishment seems like it's going through something and in exchange food and service is suffering. So sad I miss how this place was before. read more

This is a perfect place for a date night. I really enjoyed everything especially the Sirloin steak 10/10 which was probably one of my favorite thing to get with the lava rock. I highly recommend ordering the chocolates fondue for dessert as it comes with apples, bananas, strawberries, pound cake, brownies, marshmallows and rice crispy treats which is delicious . I ordered myself an orange martini but it was too strong for my liking so I will try a different drink next time. Will be coming back very soon. read more

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Had a great meal Sunday 5:00 pm 11/24/24, IVAN was our server and was very attentive and walked us through the fondue experience... Only complaint was having to overhear the one bartender complain a bunch about how he does everything in the afternoon as he's "all by myself" .... But rest of staff especially Ivan was fantastic. Food was great too !!! read more

I love this place! The food is amazing! Cooking steak on a hot rock is such a different experience and the fondue was not only delicious but fun. The ahi tuna tartare is a must when we go. It is a little bit tight downstairs but upstairs has a better setup for the space. read more

Had a blast cooking our own food and eating fondue. Great place to have a girls night. Waitress and all staff were friendly. Good was tasty - the cheddar fondue taste was a bit underwhelming to us, but we'll try a new cheese next time. I appreciate the waitress explaining how to cook on the little hot rock. read more

Rok N Fondue - Pacific Ahi - Fondue Near Me - Redlands, California

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Went here to have a few drinks and try the vegan options. Which they had a chalk sign outside in big letters "VEGAN MEATBALLS." Took forever to even give us a menu. We went on a weekday and about 4 people at the bar. Idk if they are short staffed or what. Finally was able to order our drinks after like 20 minutes. When we asked the bartender for the vegan meatballs they said "We haven't had that for weeks" "They never delivered the order" "why would a vegan even want to eat at a fondue place?" Har har so funny. Why do you have vegan options on your site and a sign outside with something you've been out of stock for "weeks." Just sounds like vegans aren't welcome so idk why they even offer anything. And idk have you not heard of The melting pot who has a full vegan menu? Guess y'all don't want our business and that's fine with me. This is why we don't like eating at certain non vegan places because of the way you treat us. I can just go across the street to The state which has amazing vegan options and very polite staff. The place is nice, drinks ok. I liked the huge bar top at the entrance and the music was nice but the service wasn't good. Y'all should work on that. read more

The first time I went there a few years ago, I loved it. The steak was good luckily because it was VERY expensive. Everything else was less than mediocre. 5 people cost $400 and one couple split their meal. Won't be going back. read more

This place needs a dedicated manager! Not a manager running 3 restaurants in Redlands! The chef was the hostess, bartender, waiter and busser. Service was slow because not enough staff. If they had a manager, he should of picked up the slack. It was our daughters birthday, she was disappointed. We are not coming back! read more

The food, the service everything was amazing! They were a very accommodating with everything very nice very great service! Our food may have taken a little bit longer than expected, but they totally made up for that and when I got my birthday dessert, they give us all champagne and the cheesecake which was totally amazing! I would definitely come back again And again! They did not disappoint at all, and the ambience was very nice quiet and quaint! read more

I was a loyal lover of this restaurant since it was opened by the woman who closed the Rancho Melting Pot. Well over a decade. We've been there through the ups and downs (things got really bad for a while after the owner let go their bartender Miguel and several of the main servers), but were always loyal and returned. At it's height there were times we were there 3 or more times a week, gladly dropping hundreds of dollars each time. They were in a bad slump again and I was once again afraid they were going to go under. So I was very happy when I found out the owner of other restaurants in the same area was buying it. Oh boy, was I SO SO incredibly wrong. We went there for my birthday and spent about $1,000 and it was absolutely the worst dining experience of my life. Service was absolutely horrible. We had to keep begging for even the most basic things. Like forks to eat the food with. And water. And the items we ordered. The portions of things they kept bringing out was also seriously ridiculous. When she brought the chocolate out, I thought she was joking because we had had such a horrible experience all night. It was a shmear of chocolate in the bottom of the bowl. We had had her as a server several times in the past and had actually requested her for my birthday dinner. So I thought she was messing with me. She looked chagrined and said even she had told them she couldn't take that to the table the first time she saw it. But they insisted, that's the new portion based on the new management so there was nothing she could do about it. Lesson learned. Never, ever, ever again will I take a chance on this restaurant. New management has completely destroyed a restaurant that was already only held together by it's veteran customers. Take my advice and don't go waste your money just to be insulted, disappointed, and thoroughly unhappy. read more