A rip-off!
At lunchtime on 9/24/14, I was referred to Ramiro (listed as Romero's Appliance Repair but business card is actually Ramiro ' s Appliance Repair in Vallejo, CA with the same phone number) by a technician of R&D Appliance Parts because the latter will not be able to service our dryer that was producing some sound of the drum touching some other part. I found the rear felt seal totally disengaged from the drum and thought the seal should be replaced and at the same time replace the belt to have a single repair cost.
Ramiro was quick to respond and said he has the felt seals and will be able to get a belt but will look at the dryer before giving me a repair quote and he would be on the way in a few minutes. I told him i was at work but my son was at home.
The only call I received was from my son an hour later after my phone conversation with Ramiro. My son told me the dryer was already repaired and Ramiro was charging $120 for his services. We were too busy in the office when my son called so I did not bother asking Ramiro why he performed the repairs without my prior consent as I thought that the parts alone for the felt seals both front & back were $60 online in my reaearch. I thought I had a great deal and told my son to pay him $120!
Big mistake! Out of curiosity, the next day I called Ramiro to ask what dryer parts he replaced the previous day and his answer? NONE! He said their were loose screws at the back of the dryer that caused the drum to touch the enclosure and the felt seals were still fine. He cleaned the dryer and reinstalled the same felt seals for $120! A technician in Fairfield quoted me $85 a day earlier for labor only to install the felt tips on a Samsung dryer (I thought my dryer is a Samsung, turned out to be a Whirlpool) if I had the parts.
Bottom line, do not just pay for unauthorized repairs if you have not assessed the fairness of the billing. As for Romero's or Ramiro's Appliance Repair , I absolutely do not recommend it. read more