Dan checked out my dishwasher, which stopped working mid-cycle. Checked out every part, unplugged and plugged in every wire and the machine worked! He could have told me the circuit board was bad, or any other part was bad, and I would have believed him. He is so honest!! I highly recommend calling Dan at Benicia Appliance. read more

A DIY video I watched on how to replace the ignitor on our aging Bosch oven really just convinced me to hire an experienced repair person. I saw no reason to risk a gas leak by learning on my own. And, with Thanksgiving baking looming, we needed an expert asap. Fortunately, I called Dan of Benicia Appliance, and on short notice he arrived with the part. He immediately proceeded to diagnose the problem and test out the new part before effortlessly reassembling it all. Watching him work was a pleasure because he hit all the marks bringing our oven back to life. But, better than that was listening to him talk about recovering from a life threatening injury that he had sustained only a few years back. As another reviewer stated, Dan impressed me with his professionalism, workmanship, and communication, giving the repair a one year warranty to boot! read more

Dan of Benicia Appliance knows how to fix things. He has fixed my washing machine, oen and my ​Patten fan. My gas oven stopped working all because of a short in the clock.. he took the time to test everything and then he bypassed the clock so my oven would work . Another repair company told me the oven was just too old. He's been through a lot since 2018. hes a fantastic repair man read more

We reached out to Benicia Applicance Center to look at issue with a refrigerator that had stopped working. The first day we called, they told us they'd call back and confirm when we could expect them and we never heard back. We decided to call again another day (our mistake) and the person who came out spent the majority of his visit lecturing my wife on not purchasing appliances from big box stores or made outside of the USA. Everyone is entitled to their opinion, and I might even agree with him, but the extent of it was very unprofessional. The serviceman also felt the need to comment on the excessive amount of toys and size of our home for the size of our family...really bizarre. read more

Dan is someone every homeowner should have on their team---an honest, reliable appliance wizard. He has been my appliance guy for years now. I like how he explains things and educates me. He has saved me quite a bit of money. He has my highest recommendation. read more

I've used Dan, aka owner of BENICIA APPLIANCE for over 6 appliance repairs in our Benicia Home, BUT in the last year or so, he has NOT shown up, made claims when he said he ordered parts we needed for our Dryer and just the other day, for our High-End Kitchen Aid Gas & Convection Range, which after saying he'll come over to fix it .. .. AGAIN, a NO SHOW !! .. .. .. Time to retire Dan .. .. .. IMO & SMH read more

So impressed with the timeliness and professionalism with this company and Dan. He is very knowledgeable and explains very well. I absolutely recommend and plan to use his services again if I need to! read more

Our (practically new) dryer went out and Dan was able to come by the same day I called. The damaged part was a drum roller that was located at the front of the machine and necessitated that he take the entire dryer apart . . . front, back, top and the whole thing was lying in pieces on the floor. I couldn't look. He had the part, replaced it, put the dryer back together, cleaned up the mess, put everything in the room back the way it was, and the dryer works like new. I'd call him back in a heartbeat. read more

Had conversation with the owner about what's going on with my Whirlpool oven. He gave me his rates. An appointment was made for 10:30am, 3/22/21. He was a no show. I never heard from him at all concerning this job. I would not recommend this business to others. read more

These guys suck - where do we begin? Not with an emotional response, for sure....but facts are good. Fact #1: Benicians' like dealing with local companies. They are not located in Benicia, but they have locked onto fact #1, so they call themselves Benicia Appliance with a local phone number (which goes to a call center). A simple business-based lie, but no big deal, if they can resolve our issue, which was a stalled refrigerator with a broken thermostat. We corralled our coolers, borrowed a few from friends, hunkered down, and tried to keep out meat, vegetables, and milk cold, so our groceries didn't spoil and our teenage son could have milk in his cereal. After all, it's OUR problem, not theirs. Fact #2 - they quoted a diagnostic charge of $65.00 and a window between 3-6... When they didn't show up at 6:15, my wife called. She was told "The Repairman is on his way". When they didn't show up at 6:30, my wife called again.... "We're trying to get in touch with the repairman....we can reschedule you"... (in the meantime, we're buying ice to preserve our groceries, and, as two working professionals, racing to meet an appointment with our accountant). Fact #3 - I realize that our emergency doesn't constitute theirs, but they ARE in the service business... (wait for it) ... My wife calls back at 7 - they tell her that they are waiting to hear back from the contractor, and ask her if she'd like to reschedule (seriously? Your 4 hours late) ... short of options, we reschedule for the following morning. We rescheduled for 9-11 the next day, and they promised a phone call. That phone call never came. At 10:30, my (very humble) wife called back to recheck, and was told "I'm sorry, we don't have a work order on you...can we transfer you to our appointment desk?" Summary: We don't know whether a refrigerator that was fixed for under $200.00 meets their business agenda, whether this was a logistical fail on their part, or whether they are a "local Benicia company" whom locals should seek out, but these clowns failed on every level. I'm no appliance repairman, but (correct me if I'm wrong) the first step in fixing a refrigerator is....showing up....the second step (after you've blown the first one) is confirming that your $11.00/hr order-taker has actually entered the work order. This is not rocket science. We have NO WAY of knowing how well they can fix a refrigerator, because they can't even fill out a work order...which we could care less about, because we just needed our refrigerator fixed. Conclusion: Benicia Appliance is not a "local business" - they are a Call Center. They are Wallmart minus the organization. If you want your appliance fixed at a reasonable price, with honesty and integrity, call Budget Appliance Repair: 707-342-2460. read more

My elderly mother had Dan repair her freezer. He was prompt, honest, and very easy to understand and deal with. We both are very pleased with Dan from Benicia Appliance. We highly recommend Benicia Appliance. read more

Same as others have reported. Came to the house and looked at the washer. Had lots to say about how I shouldn't purchase appliances from Loews and about how bad it was to use fabric softener. Said he wanted to research the problem and would call the next day. Called him at noon the next day as I need to leave the house and he said he would call back in the afternoon. Still waiting for the call. read more

Me and my hubby desperately need a new washer in a budget. Called to ask for guidance and would've purchased pretty much anything, but the owner only wanted to complain. Said we wouldnt find anything good under 800 new. When I said I would do used, he said no one is getting rid of anything used that's any good. He was all naysay, and didnt offer any solution or suggestion. The real icing on the cake was when he said that lg and samsung were built by people who wear flip-flops and ride bicycles to work and didn't own or use appliances so didn't care how they functioned. Thanks for that daily dose of prejudice and judgement. read more

We have always been happy with Dan's repair, microwave, washer etc. After 15 years the washer finally bit the dust and Dan recommended replacing it. We checked other sellers and ended up buying our new Whirlpool from him. He got it for us quickly, installed it and took away the old machine. I recommend Dan. He is a hard worker and knows his trade. read more

My first review didn't make it on line. So this is the shorter version. Do not use this man. He has no staff. He does not take credit cards. No smart phone or computer. No short term memory. Has plenty of opinions and excuses. It's been 5 days waiting for a quote on a new dishwasher. Guess what daniel i bought one on costco.com in 10 minutes do not bother with this company read more

Dan came to my home on Tuesday after Christmas. I called him and told him my refrigerator was no longer cool and that I had been smelling burning plastic. He said he would be here in an hour. He was here as promised, worked on the refrigerator for about a 1/2 hour and said "okay it's fixed". I was like REALLY??? He said yep it was a bad starter motor. And that was it. Something that was so stressful ended up being so stress free! Thanks Dan. read more

Dan (707.280.8843) is crazy, and not in a good way. The multiple phone calls, the second guessing, the weird explaining, the call forwarding - he's super weird. He called to confirm our appointment before showing up, I told him I was here, waiting for him to come over. Then, 20 minutes later, he called again. I was on another part of the property without my phone, no matter, I thought he was on his way and didn't even look at my call log. An hour and a half later I called him to ask what was up, and he said that even though he confirmed he was on his way, when I didn't answer the phone he decided I wasn't there, and he went on to another appointment. Great - I get that, but it would have been MORE HELPFUL he'd said in advance, 'hey I'm going to call one more time, and if you are there, please answer the phone so I know you'll be there.' Something like that. How many times do you have to confirm an appointment before you stop calling and just agree to show up? He explains and talks over people and is a really strange communicator. I decided to go with someone else and I'm glad I did. read more

Dan was fabulous!! He knew exactly what my problem was with my oven when I had explained the problem over the phone, he had the solution. He showed up when he said he would, with the part and fixed the problem in about 30 minutes. He was fair, honest and efficient. The price was affordable too. read more

I am sooooo happy. I desperately needed my washing machine fixed and called him at 4:10pm on a Friday. He was not far and said he come by right away. Not even an hour later my machine was up and running after I initially called him. The price was great too! I highly highly recommend him! read more

I have used Dan to repair My washing machine, the dryer & now the broiler on my oven. Can't say Enough about him, he's honest! Knows what he's doing and highly recommend him! read more

Dan was great, I was lucky he was able to squeeze me in between his scheduled appointments and he arrived within 15 minutes of my call. He left my place less than an hour later having installed a new glo ignitor in my gas oven. His charges were reasonable, he does not waste time and he left the area as clean as it was when he arrived. I will call him for all my appliance repair needs. read more

Dan is the man. I had him over to look at my washing machine because it was extremely loud during the rinse cycle. It took him no time at all to diagnose the problem, look up the cost of the parts to repair and give me the honest but bad news. Parts are almost the cost of a new machine. While Dan was here he also fixed a clogging problem with my diswasher. I hadn't even mentioned this when I originally scheduled the appointment. It was just something I mentioned while he was here and he fixed it immediately. Very knowledgeable and personable, I highly recommend him. David read more

Okay folks, you'll be thanking me for this review if you're looking for someone to repair a home appliance. Dan, the repair guy from Benicia Appliance Center is one of those old school repairmen who really knows his stuff. He fixed my washer about three years ago and just this week he worked on my dryer. Unlike anyone else you might call, he actually shows up within a day or so of your call and will actually show up at the appointed time. No more waiting two weeks for Sears or getting some hack on craigslist that makes matters worse. Dan clearly loves this stuff and will bend your ear with the intricate details of your machine as he makes it good as new. The best part is that he is honest and competent. If your machine can be fixed he can do it at a fair price. If he can't, he'll tell you and send you on your way. Another plus is that he actually has all the parts your appliance needs! (You won't have to wait another week or so for the part to come in.) He's also a nice guy (and my dog liked him). He actually called me the day afterward to ask how the repair was going. Who does that?!? This guy is a gem!! read more

DO NOT, DO NOT CALL THEM!!!!! I called this "one man company" about 2 years ago to fix my refrigerator. He came out same day told me what was wrong and found the part came back the same day and repaired it for me. He did an awesome job, so I didn't hesitate to call him back when it went out against 2years later. But this time I don't know what went wrong. Once again he came out same day told me what was wrong, asked to use my laptop to find the part. Ok let me say something cause he did that last time I think he needs a smartphone or a tablet these days so he can search for parts on his own devices what if I didn't have a computer for him to use. Ok moving on now, after he ordered the part he told me it would come in, in about 2-3 days and he will be back. Well...... He never returned I called him a MONTH later no answer left a msg no call return called again for him to give me some excuse, said he will call back never did I had to continue to hound him. Oh did I mention I gave him $100 already for the part. Do not do not call him not worth the headache. read more

I went with Benicia Appliance Center to repair my dishwasher after reading the mixed reviews here. I should have listened to David K. First, the good. My call was promptly answered and I received same day service and he showed up on time. He was personable and seemed to know his 'stuff.' The machine needed a part, which he said he would order and it should be a couple of days. I gave him a week. When I hadn't heard from him, I called. I told him I was a little displeased that he'd left me with machine parts all over the kitchen and no dishwasher for a week with no phone call or update. The rest was all excuses on his part -- how busy he is, the manufacturer didn't get back to him, etc, etc. No excuse for not keeping me in the loop in my opinion. It cost me $100 to have him come take my machine apart, then leave. I decided to cut my losses at that point. I can't wait on someone who isn't interested in the client, and for all I know could leave me hanging indefinitely. read more

Responded quickly to my initial call for help with my microwave. Charged me for a service call but never returned or responded to multiple phone calls. So basically I paid for him to come waste my time. read more

Although good in the past, something bad has happened to the service provided by Benicia Appliance. My tenant's refrigerator leaked water and this company (I think a one-man show) checked it out and said some tubing needed replacement. That was 3 months ago. He has had many excuses for not coming back or keeping appointments -- really busy, couldn't get help to lift the refrigerator, blaming the manufacturer, and so on. I finally got him to promise to call the tenant and finish the job, but he neither called nor showed up. I advise avoiding Benicia Appliance if you want work done in a timely manner. read more

Outstanding service! Came out same day I called. I ordered a new machine and Dan delivered it 3 days later! Life-saver!

We had a built-in microwave oven that was part of the regular oven fail. Dan came by promptly, diagnosed it correctly, came back as soon as he had the part, and repaired it for us. No complaints here. Very polite and professional. read more