I had my hair done by Masaki and was extremely disappointed with both the result and the way my…read moreconcerns were handled afterward. I paid $480 for my appointment and left with hair that looked patchy and not like what we had discussed. While disappointing results can sometimes happen, what bothered me most was the complete lack of communication afterward. I reached out to Masaki on May 13 regarding my concerns and attempted to resolve the issue privately. I never received a response. It has now been about a month, and despite giving plenty of time for a reply, I have been ignored. I did not immediately leave reviews or make public comments because I wanted to give him the opportunity to address the situation directly. Unfortunately, that opportunity was never taken. For $480, I expected a higher standard of work and customer service. Based on my experience, I cannot recommend Masaki.

Updating my review: I used to come here because the haircuts were strong, but over time the…read moreexperience deteriorated significantly. Appointments became rushed, started late, and lacked even basic professionalism. You're barely greeted when you walk in, and the overall tone makes it feel like you're inconveniencing them just by being there. I told them multiple times I had a head injury from a concussion and the lack of care was very concerning how abrasively they washed and handled my head. My most recent appointment was a complete failure. I asked for a warm, golden brown and came prepared with multiple reference photos. While the color was processing, I clearly flagged that it was pulling purple. That concern was dismissed, and the product was left on longer. The result was the darkest my hair has ever been, almost black with a cool, purple hue. The exact opposite of what I requested. The color job is all mismatched, the lower part of my hair significantly darker, the roots are sloppy and uneven. When I pointed this out, the response was defensive and dismissive. At one point, I was sarcastically asked if I wanted to "bleach it," which is an inappropriate and careless suggestion for already fine hair. It was mind blowing to have this handled so poorly and then be rushed through a cut that does not look anywhere close to the quality of the past cuts. I followed up requesting a refund, given that this will take months to correct and fade, and received no response for over 48 hours. It's not even about the money - it's about the severe lack of respect. What's most surprising is that this level of defensiveness and lack of accountability was unacceptable, especially after such a grave mistake. Instead of thoughtful adjustment and ownership, the response was dismissive in the moment and silent afterward. Mistakes happen. How they're handled is what defines a business. This was not handled well. NYC has no shortage of salons that can deliver both technical skill and professionalism. This is not one of them. Updating this with a pic and additional NYC HAIR SALON SEO terms so future customers are warned since the salon has decided to block me after no satisfactory resolution. The pic at the top right was me pre-hair f*** up. Only come to this salon if you'd like to come home and cry.

3 diff times 3 diff stylists 3 great haircuts. We love…read moreHarueh. Yelp requires 85 char.

Within the first 5 mins of sitting down for a "consultation", I was told I have frizzy puffy hair…read morein the back, and I needed a perm asap. This was their "best advice for me" and that I should come back and get both together. I only needed a haircut and this was the only chance I got (I am a SAHM with 2 kids and minimal backup except this day) so I said I would consider it but I need a cut now. It was 6 months since my last. That must have just not been the right thing to say bc I was judged, insulted during the entire session and I got the worst haircut of my life. I can't even get it fixed because it is so much shorter than I wanted. There are huge "texture" discrepancies all over my hair, the most obvious being in the back near my neck. There's also a strand of hair far longer than the entire length of my bob cut. I don't even understand how this happened. I'm so traumatized. I would never recommend this place and will never ever come back. I really had 1 chance to get a cut as a treat to myself, since I really don't have extra time to spare. And now I have to live with this until it grows out, definitely more than 6 more months. If I could give -1000 stars, I would. Please do yourself a favor and find a salon that can do a nice cut for long AND SHORT hair. WITHOUT A PERM TO MAKE IT ALL STRAIGHT FIRST. The skill level here is just so sub par. I could have done it myself.

If I could give this salon ZERO stars I would. No idea how they have good reviews…read more I have never felt so uncomfortable and so insulted. Pre-paid for this appointment and was greeted like I wasn't even human. I was 15 mins late to the appt and I called an hour before my appt to let them know. Thank you so much for making someone so uncomfortable to the point I couldn't trust you to do my hair. I genuinely thought they would purposely ruin my hair.

HIDDEN GEM. ladies you know a good blow out the moment the stylist blow dries your hair then…read morestyles. this guy came with all the works, didn't speak a word to me (best) and my hair is amazing! great products used, top notch styling tools and the techniques used are the correct ones- not the new beauty school teens that think they know it all. this place is amazing- will definitely be coming back

Kelvin is my now my go-to stylist after my friend recommended me to him. She's also been going to…read morehim for awhile and after my first haircut with him, I can genuinely say it was one of the best haircuts Ive ever had - it was exactly what I wanted and I walked away feeling so happy with the results. I went back recently to bleach my hair and I was so shocked by how good it came out - and in only 4-5 hours! He's definitely a professional and knows what he's doing especially when it comes to dying/bleach/toning and cutting short Asian hair to fit my face shape. I rarely need to tell him to fix or that I'm not satisfied with my hair; I trust his process and he's never failed me.

I used to love this place but this will be my last visit. Both the front desk and stylist were cold…read moreand unfriendly. I asked for ash brown (which I usually get) but I got a way lighter color than expected and the bleach (he went over the bleach twice) really damaged my hair. On top of that, they charged me for a haircut I never asked for. During the balayage, the stylist cut/thinned (no idea what he did because he never asked me) some of my hair (maybe 10 "snips"?) and they later charged me an additional $70 for the "haircut." This really pissed me off because in the middle of my appointment, I even heard an assistant ask in Mandarin "is she getting a haircut?" and the stylist shook his head. I was really unhappy with my hair that I went to get a hair treatment (for the dry, damaged hair) and toner at a different salon a week later. That stylist even asked "who did your hair?"

Did a walk in appointment and the quality of haircut by Ace was impeccable. Would definitely…read morerecommend. The service, vibes, and the cut were S tier and would definitely come here again when I'm in town.

I've had long hair for over a decade, so getting a huge knot out of nowhere was stressful. My…read moreregular stylist was fully booked, so I came back to this salon after more than 15 years. I didn't catch the stylist's name, but she truly saved the day. She and another stylist tried everything to detangle, and when it became too painful, I told them to just go ahead for a shorter cut. I walked out with a fresh, beautiful haircut that completely lifted my mood. Everyone at work complimented it, and my husband loves it too. Thank you for the kindness, patience, and amazing result.

Discovering Mint Salon has been the best thing that ever happened to my hair…read more I wanted hair transformation, I wanted blonde and fun which will air-dry to perfection. I have never been good at styling my long and thick hair, I needed the right style which will make my beach waves look perfect and right tone of blonde which will look natural. I have received many compliments on my hair ever since I got highlights and cut at the Mint Salon. I have referred several friends to Mint Salon, all have been very please with their results. If you are looking for skillful team of experts who will give you the perfect style you are looking for, this is the place.

This salon is not clean, the stylists do not clean up after themselves. I am appalled to say that I…read morefound a spec of hair dye next to the sink and on a towel. This salon does not meet my standard of cleanliness. DIRTY.

I've been seeing Charles Wan for the past two years, and he has completely transformed my hair into…read moreexactly what I've always wanted! What sets Charles apart is how much he genuinely cares about the health of your hair. It's so hard to find a stylist who prioritizes maintaining healthy hair over trying to sell you additional services. Before finding Charles, I saw several different hairstylists throughout the city, but none of them cared about the long-term health of my hair the way he does. I've been coloring my hair for years, so I definitely don't have the healthiest hair to begin with. Charles understands my hair, knows exactly how it processes, and never rushes the coloring process. He takes his time with every step to make sure my hair stays healthy while still achieving the results I want. Over the years, he's earned my complete trust. I always value his recommendations because he truly understands my hair and always has its best interest in mind. I'm so happy I found my go-to stylist in the city. I absolutely love my hair every single time I walk out of Unfade x Muze! If you're looking for someone who is incredibly talented, patient, and genuinely invested in the health of your hair, go see Charles!!! you won't regret it!

They scheduled me within the week that I reached out to them. I had previously bleached my hair and…read morethen had my hair dyed black so they offered me a consultation. I went in and they were able to service me very quickly. The vibe is very upscale and very nice. The staff was very kind and very helpful. They tested a strain on my hair and it turned out red, and said that I wouldn't be able to go ash blonde. Super grateful that they did a test but very sad that I was unable to do the color that I want. They did offer me to do like an ash brown, but that wasn't what I wanted unfortunately. They told me I could wait for it to grow out and then they can't fix it up and do the color that I want. I will definitely be revisiting the salon since the service is so good and they are so kind.

I only tried one hairdresser so can only speak for him…read more Very bad attitude and skills... I explained very clearly and detailed-ly on what I want, and he did the opposite, also showing impatience when re-do the work. Where's the moral?!

Meg is INCREDIBLE. Executed exactly what I asked for, and they managed to get me in for a same day…read moreappointment due to my tight work schedule.

I came here for a haircut and had such an amazing experience. The hair stylist was able to help me…read moreget my hair to a healthier state and it looked stunning afterwards! I was able to walk in which was very convenient.

Needed to get a haircut while in the city and found this during Memorial Day weekend! I was a walk…read morein and they took me right away! I just asked for a normal haircut (dead ends) and the older woman who cut my hair was great and so kind. Very nice and was one of the cheaper haircuts I've received. Very happy with the service and the haircut.

I decided last minute that I wanted to have my hair blown out a mere 3 hours before a work party…read more I looked into pricing at Ulta and Dry Bar and then happened upon Luxe Den which was literally around the corner from where I work. I walked in at 330 and walked out a little past 4 with a fresh blow out. The woman who did my hair was pleasant. I didn't want anything involved, and my blowout was no frills. She gave me nice volume with the velcro rollers. For $55, it's definitely worth stopping here for a blowout.

It was my boyfriends birthday and I wanted to surprise him with a day of getting pampered. Since we…read morehad been walking for what felt like an eternity at New York during our first day I thought a massage seemed like a great idea. I booked the couples retreat the morning of and I couldn't get an appointment until 1 pm. Guess it wasn't too bad but was super excited to get pampered. We arrived a little before 1 and right away we were escorted downstairs into the spa section. For a Wednesday it was pretty dead and the only people that were there was just me and the bf. The couples package came with * 1 hour massage * 30 minutes private soaks with milk & honey scrub * 30 minutes in couples suite which includes jacuzzi tub & sauna Since it was my boyfriends birthday I requested rose petals like I had seen in the Yelp picture. I was a bit disappointed to see that it looked nothing like the picture and it was fake rose petals which I thought was weird. I'll give them an A for effort though although it looked nothing like the picture. The massage was amazing. She did a really great job. Most of my massages are pretty rough but she did a great job with light to medium pressure. I really liked the glass of champagne and the chocolate truffles. The private soak was nice but I really enjoyed the sauna. It was definitely a great experience. Came out feeling revitalized. My boyfriend really enjoyed the massage and the amenities.