Our AC unit was blowing warm. Wrote Atlantic Shores a text on their website and was quite impressed…read morethat we received a phone call within an hour of the message. The two techs showed up the next day as we had requested and were very professional and kept us apprised of the work that would need to be done. Thank goodness it was an easy fix. They had us up and running within minutes, and then performed maintenance on the unit. We recommend this company.

We just had our bi -annual service one two Mini. Splits and a Tankless…read moreHot Water Heater. Jack Davis was great and was very helpfull to maintain all units! He was efficent and fast! Nick M Va Beach Va

The absolute height of professionalism, honesty, and integrity! Jorge and Brian have been…read moreperforming routine maintenance on my unit for the last few years, after I initially called Chesapeake Heating & Air Conditioning because my 1-year-old unit was blowing warm air, and I thought it had already died or had a major Freon leak. Brian walked in, took a look at the unit and said he knew EXACTLY what the problem was five seconds later. He saw the float valve was popped up on the drainage tube (which I didn't even realize was something I needed to be on the lookout for ). He cleaned out the drainage tube and the rest of the unit for good measure, and I appreciated both the quick assessment, resolution, and education he gave me on maintenance during that visit. I signed up for their twice-yearly maintenance package that day, and I've been a happy subscriber ever since. Jorge has come to do the maintenance the last couple of times, and he is thorough and equally as knowledgeable as Brian. When he had a concern about the air flow coming out of one of the vents, he was quick to volunteer to crawl under the house to take a look at the duct work, and I really appreciated his honest assessment of it. The insulation is starting to fall down and wear out, but I was pleasantly surprised to hear that I could save up a few more years before the ductwork would probably actually need full replacing, and he gave me a ballpark figure based on the square footage and number of vents in my house, so I can plan accordingly. Much appreciated!! A company that employs people with such knowledge and integrity is a company that will have my business for decades to come. Their twice-yearly maintenance for heating and air conditioning is easily one of the best (and surprisingly affordable!) investments I make each year. Worth every penny!

Great company!! We have used them since we moved to Chesapeake. Always on time and have great…read moretechnicians. Had a problem with our A/C yesterday and it was HOT! Bailey came out right away and fixed it ASAP. If you want a wonderful company that takes time to care about its customers and make sure things are always taken care of - then this is your company! Thanks so much again!!!!

They installed a new AC unit and duct system for me soon after I bought my home. The owner was a…read moregreat, friendly guy and the technicians did well. They were straight with me on how everything should work. This is a great local option and I felt that the quotes on their services were fair.

Very unprofessional leaving me in limbo about what was going on at a rental property so I ended up…read morecalling someone else to rectify the issue, because I couldn't afford to let the day get away I essentially paid him for nothing but excuses about the lack of communication.

When our heating system crapped out last year, we shopped around with several companies, This was…read morethe group we ended up going with, and we're really pretty happy with them. Why? -They really seemed to know what they were talking, moreso than some of the other people we spoke with. They found some (very valid) problems with our ductwork, for example . . . some people that came by didn't really look under the house. -Once we agreed to use them, they set up the installation really quickly . . . nice, considering it was getting cold. -When a temperature sensor got a little wonky, they sent someone out twice, very promptly, for free, and were apologetic about it. -First check-up for free! All in all, I'd definitely use these guys again.

We called 7 Services about 6 years ago and they installed an entire new HVAC system and water…read moreheater for us. The job was completed quickly and perfectly and at a lower cost than the competition. When we needed help with a faulty fan, I called them and they came the SAME day and fixed the problem. Recently, my bother had a 6k estimate for duct work replacement, I recommended 7 services and they were able to correct the existing ductwork for a fraction of the cost. Please do not hire anyone until you call Will and his crew. They are kind and professional and will treat you like family.

We called Paul's Heating & Air Conditioning to do duct work repair for us. They arrived the next…read moreday and completed the repairs. They were prompt, professional and gave us a good price. We plan to use them for any future HVAC needs.

We purchased an existing house 4 years ago which had a dual-fuel HVAC system. I contacted the…read morecompany I used for many years at our old house which I was very happy with but, they didn't seem to understand the system. I did a little research of reviews for HVAC companies in Chesapeake and found Simmons had great ratings. I found quickly why they had 5-stars! My previous HVAC contractor had been out twice and I was left with, " you need a new thermostat" and left with a cold house. That's when I found Simmons. They were very responsive and were out within 8 hours. The technician was very polite, professional and explained everything about the system (since I was unfamiliar with a dual-fuel system). He identified the problem and made the necessary repairs quickly. Having had a great experience then, I put the system under contract with them. Since then they have not let me down. They have kept my system in excellent condition. This week I suddenly had an issue with heat. Called and had a technician here within 3 hours. He got the system working but the next day I had the same issue and on one of the coldest days the system was out again. I called after hours and within 15 minutes had a call back from the on-call tech who said he would be here in 20 minutes. He was. The problem was so minute, a loose connection, but trouble shooting that was a pain for him, but he found the problem within 15 minutes. Simmons is my only HVAC system contractor. I know the age of the existing system and understand it only has a few years left in it. I feel confident that Simmons will keep it running great and when the dreaded day comes, it will be Simmons technicians installing a new system.

My heat pump needed repair so I gave them a call. They can take a look at it in 2 to 3 weeks.read more

I've had issues with my HVAC and heat pump system, and ClimateMakers has always made sure to make…read moreit out in a hurry. I would highly recommend as they also have great pricing for their services.

I wanted to take a moment to share some honest feedback about a recent service visit to my home. My…read moreintention isn't to complain, but to express how the experience felt from a homeowner's point of view -- especially in a stressful situation with a non-working AC and a newborn in the house. When I booked the appointment, I was told there would be an $89 diagnostic fee, which I completely understood. But once the technician arrived and saw that the line was frozen, I was told I'd need to pay an additional $229 to thaw the system before any diagnosis could be made. This caught me off guard, as I didn't expect such a significant extra charge for something that seemed like a necessary part of troubleshooting. After the line was thawed, I hoped for a clearer answer, but the technician told me: * He couldn't say how much refrigerant I needed * He had only 1 lb of R-22 * He would need to leave and return, which would cost another $175 for travel time, plus $280 per pound of R-22 * Alternatively, he offered to fill the system with an alternative refrigerant, and kindly noted that if we replaced the unit later, we wouldn't be charged for it * Lastly, I was given a $10,000 replacement quote and was asked to leave a deposit if I wanted to move forward I respect that the technician came out and did his part, but I walked away feeling like I had paid over $300 and was still left without a real solution -- only an expensive replacement quote or the promise of more charges if I wanted to continue. I'm not trying to question anyone's integrity. But as a customer, I left the visit feeling overwhelmed and unsure if this was truly the best approach for someone in my situation. I understand that older units and R-22 systems are tough, but I think more transparency upfront -- especially about extra charges -- would've made a big difference. Thank you for taking the time to read this. I hope this helps your team see things from a customer's perspective, and perhaps guide future interactions with families facing similar situations.

So far so good! I…read moreshopped around and had 5 companies come to my home and give me estimates. I needed two new HVAC units and I knew it wasn't going to be cheap. You'd think that having to blow (no pun intended) that much money these companies would be falling all over each other to get my business? Am I right or am I crazy? Anyhoo out of the 5, only two actually called me with estimates and explained the process...only two. Oh Hampton Roads c'mon you're better that that! Now remember, they all went to my home to see what needed to be done, but only 2 called me back with information. Anyway company #2 gave me a written estimate, and when I called with follow up questions they were less than helpful. Enter company #1 White Goods Services. Rusty (yep) called me and emailed me a lot of information, and even sweetened the pot a bit for me since I was on a tight time schedule. He was patient (I am stationed overseas and was flying home to oversee the install) with all my internet phone calls with more than likely dumb questions. But he wanted my business and explained it all in great detail to me. Even though at points during his phone calls my eyes did glaze over a bit, I mean explaining HVAC systems isn't exactly riveting like watching an Avengers movie...but I digress. Once at the home he came out with his crew (who by the way were the utmost professionals, going out of their way to make sure everything was perfect) and began the install. It took two days as this was a rather big job. Once it was done the house was cool, (pun intended) and all the new equipment was given a thorough inspection along with follow up visits to come. They taught us how to use the state of the art panels and climate controls, and bonus hey I can set the ac to freezing though an app on my cell phone just to mess with my tenants heads now..lol! They might think the house is haunted...But I wont. Out of all the companies Rusty and his team were not the least expensive, but they offered more bang for the buck in terms of service agreements and warranties. I have to say after dealing with this company I will always recommend them to anyone looking for honest HVAC repair or install. It was a quick turnaround and every bit of it went according to a plan Rusty laid out for me. No surprises, no added costs, I got exactly what I paid for. Really hope this reviews puts others on the right path to finding an honest HVAC company. I also hoping Rusty names his next horse after me, either way I am glad I called White Goods Services.

Tried these guys again, and after being treated extremely rudely by the owner over the phone I've…read moredecided I'm done with this business. He accused me of "taking up his time" when I actually canceled the appointment to spare them the extra time to come out! I just wanted to speak over the phone with the technician who was last in our house and ask him some questions directly, but I guess that was an unreasonable request! Unreal. It seems every time they come for some kind of maintenance something goes wrong with our system. The billing is very disorganized and we were over charged, which I had to discover by looking through bank statements. The billing was refunded, but that should never have happened in the first place. Time to move on. Unfortunate.