I've had Collen from Rooter-Man coming out to my house several times in the past few weeks, to address some leaking vent pipes in our old houses walls. He has been great at communicating exactly how they are diagnosing the issues, what the remedy is, and how much it will cost. He was professional and courteous throughout. I'm happy with our experience overall, will definitely call again if we need any more plumbing work done. read more

Excellent customer service and great plumbing from Josh! I would use them again for anything else.

Collen was amazing. He made me feel like my friend had come over to help me knock out a home improvement task. Can't recommend Rooterman and their casual professionalism enough! read more

Eddie Pollack was our man today. Excellent service and solved a huge problem . Highly recommend Rooterman for any plumbing problems you might have read more

Brett and Garrett were very knowledgeable and helpful. My problem was solved with urgency and care.

I would recommend this company. Everything runs smoothly from start to finish. We have worked with Alan and Matthew several times. They were both honesty, polite, and informative. Alan seems to really know his stuff. read more

Collen was excellent, knowledgable, respectful, and honest. He came in to fix a shower leak the day I called. He also took a look at my water supply valve outside and my water heater, and gave suggestions. I will certainly work with Rooterman Plumbing again in the future if needed. read more

Collen from Rooter-Man came out to fix a water heater gas leak that had been flagged by a home inspector. The inspector also flagged some piping as needing to be replaced. Collen talked to the inspector and explained that the existing pipe does meet code. He was also able to fix the leak without damaging the controller unit. Other plumbers may have just claimed the whole thing, maybe the whole tank, needed to be replaced. We are totally impressed that he did not try to sell us services we don't need and the price for the repair seemed entirely reasonable. We'll definitely call Rooter-Man in the future! read more

I had an issue in one of the bathrooms in my home and left a voicemail on a Saturday morning. To my surprise, Josh replied quickly and listened attentively to my problem and he seemed to have a good idea about the root cause. He stated that he had other clients, but that someone else would check in with me. Later that morning, Chris contacted me and scheduled a repair quickly. He came over and assessed the situation and addressed everything in a friendly, professional manner explaining exactly what he was doing. Overall, a great service I was not expecting on the weekend. I would definitely recommend their business based on this experience. read more

Curtis Kurka from Rooter-Man has always taking great care of us. We've been using Rooter-Man for over five years, and have always had great service. Just recently we had a pipe burst in the ceiling on a Sunday and Curtis was able to come over to assess the situation, fix the problem, and even clean up this mess on his way out. I highly recommend Rooter-Man for your plumbing needs read more

Curtis K. is THE BEST! Curtis goes ABOVE AAND BEYOND!!! Our family is so thankful for him!!! He has helped us in our previous home and now our new home!! He always gives us the estimate of the expected cost BEFORE beginning--most servicemen+servicewomen just start on the problem, THEN the client is shocked by the price afterwards. Our family is very grateful for Curtis-- we are able to budget for repairs that will be needed in the near future! We are always so very thankful for Curtis K. and we continue to refer him to our friends and family. Thank you Curtis! read more

Collen and Jack came out this week in the blistering heat to replace my 25 year old Kenmore hot water heater with a tankless one (Navien NPE-180S2) in my garage. They also put in a utility sink and cleaned up all the water and gas lines as the tankless went on an adjacent wall and we didn't have a utility sink prior. Guys were professional, knowledgeable, and did a great job. Plus, the price came in under the estimate and everything was cleaned up after they were done. Great job and crew. read more

Rooterman Plumbing - Plumbing Near Me - Austin, Texas

Quick response and scheduling. Collen was knowledgeable and suggested some solutions that other plumbers had not. We will be using Rooterman again. read more

Still using Rooterman and very pleased with their service. Eddie helped us twice this past month and he did a great job and fair on estimates. We recommend them to everyone we know. read more

I originally asked for a quote for tankless water heaters. rooterman instead talked me into tanked water heaters "because they have less maintenance issues". 1 year in the control valve failed. I had to pay rooterman almost $300 to install a warranty covered part. A year later the same part failed, and I was informed by another plumber that these were known defective parts. Rooterman wants another $300 to install this part. This part btw is an easy install, 30 minutes of labor tops. This isn't the only scam rooterman runs- they wanted $500 for a shower cartridge install. this takes all of 10 minutes of labor and a $60 part. Rooterman love To upcharge, scam, and install defective equipment that will require regular warranty labor expenses. Find someone else! read more

I noticed our water bills had been steadily creeping up over the last few months. I chalked it up to COVID keeping us home and using more water, but when two bills were almost double what we normally use in the winter (which goes into Austin's wastewater averaging), I knew I had to investigate more. This is the kind of thing that drives me crazy (and my poor spouse who has to listen to me ranting about a leak SOMEWHERE). Looking at the water meter, I noticed the leak detector spinning slowly. Took readings over 24 hours, over the course of a few weeks, and noticed about 6-7 gallons an hour going out even when no water was used inside (all valves off). City confirmed and I knew I'd have to call a leak detection specialist. I called Rooter-Man based on these Yelp reviews and I'm glad I did. Unlike a leak detection-only business, Rooter-Man diagnoses and fixes in one go. After examining the fittings in the house, and determingin no leak there, Eddie began investigating places outside where a leak might exist. He suspected it was a cracked fitting where the main line connects to the house line, and he was right. But he had to work for it! The leak was small, and the pipe was buried 2 feet down, not the normal 12 to 18 inches. Without the sonar equipment Eddie used, it would have been impossible to spot the leak since it was so deep there was no wet spot in the yard. Turns out tree roots had cracked the fitting - guess my landscaper is getting the next call to get rid of that tree! Once discovered, Eddie got to work fixing the leak, which took a while because he had to be extra careful of the gas line buried in the same trench as the water line. Then the fitting was almost impossible to get off, requiring some clever use of a propane blowtorch. Finally it was fixed with a "Chicago loop" style fitting to allow for some flex. He tested everything before filling the hole and we flushed the lines. After turning off the water valves, we checked again - no leaks. The leak indicator is not spinning at all. Leak detection is not inexpensive, especially when specialized equipment is needed to discern and diagnose the leak location. It might seem a big outlay of cash to fix this small leak, but the thing about leaks is that they never go away, they only get worse. I'd rather have this fixed now when it was only leaking 6 gallons an hour than to have it fixed in the summer when it might be leaking 6 gallons a minute! Eddie was a consummate professional and really a pleasure to have working on this. He has an irrepressible attitude and is a real character. I enjoyed listening to him as he gave me the blow-by-blow of what he was doing and why he was doing it, and I appreciated his professionalism. Well done Eddie, and thanks to Rooter-Man for helping me sleep at night. read more

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Collen did A+ work for me a few months ago and I called Rooter-Man Austin again and was delighted that Collen was available! He was right on time, communicated with me clearly, gave me 2 options and explained the brand's warranty for the product I chose. I trust his recommendations and that means a lot! Having a super reliable plumbing company is essential to any homeowner and I feel fortunate to have discovered Rooter-Man Austin. NO more worries about finding a plumber! read more

The areas that they serve are inaccurately represented on their website. I wonder if that is all, that is inaccurately represented. They do not serve the Liberty Hill area. Update: Mr. David called me personally to explain the situation as they (potentially) expand into the 78642 area code. They attended to my plumbing issue, and I thank the Roto-Man team for the attentive, professional, and adept service. Mr. Karl was wonderful while taking care of the issue. A job well done. Thank you, V. read more

Rooterman Plumbing - Plumbing Near Me - Austin, Texas

Our entire guest bathroom was clogged and not functioning - after conveniently making an appointment online, I had a plumber at my door the next day. He was very professional, knowledgeable, and kind. The staff who called to confirm was also very friendly. They got the job done all at a reasonable price and saved our bathroom! Nothing but good things to say. read more

They are on the expensive end but great service, worked through multiple items quickly and are trustworthy to do a good job.

Quick response , out first thing in the morning , provided quote and completed the work .

I had a gas leak of mysterious origin. Atmos turned off main gas line so we wouldn't blow up. Rooterman made everything easy from booking to getting permits. (Thank you, Misti) I really appreciated the process as I was already on edge from my house filling with gas. Collen , our technician, was on time, professional, and efficient. I felt my family was in good hands. He found the leak quickly and explained what he was doing. Even my nervous dog adored him. I highly recommend both Collen and Rooterman. read more

My tankless water heat was broken. When I reached out, it responses very quickly. Their technician comes to my house at the second day. I didn't use its installation service because their quote is too high. $9000 for a small tankless water heater for a small house is just too expensive to me. But service is very professional. read more

They were quick and responsive. The technician, Luke was very professional and did the job quickly. He went above and beyond in explaining what happened. I would definitely use them again. read more

Andrew Simons came to my house on the same day of my call and was extremely knowledgeable about the service I requested. We had brown water coming out of our toilet and faucets and he was quick to diagnose a potential problem and propose solutions. Ultimately he fixed the problem while on site but gave me advice on future issues that may occur and how to solve them. He was professional and overall a huge help. Would recommend. read more

Cannot say enough positive things about this company. I worked with Misti and Joshua and they went above and beyond to insure I was happy. Misty was able to provide me proof that the job had passed inspection when the City of Austin was unable to do so, so I could get my gas turned back on. Joshua came back, after the fact to help me get my gas lanterns turned back on, after the City of Austin couldn't find the turn on valve. I will only use them for all my plumbing needs goi g forward. read more

I have used Rooterman over the years and have always had a great experience. The staff is professional, on time and always resolved my plumbing issues at a reasonable cost. Most recently I had Alan Thompson from Rooterman come out last Wednesday afternoon. 11- 27-24 I'd been having drainage problems under the house and the smell of septic in the house. They were able to find the problems and remove a large clog hidden deem in one of the homes main drains. Problem solved! No more drainage problems or smell in the house. Thank you again Alan Thompson, your partner and Rooterman for coming through again! I highly recommend this company to anyone looking for a quality, professional and courteous plumbers and staff at a reasonable price. read more

Had a pretty stout clogged pipe way back in the pipes of the house. Luke showed up quick, worked expeditiously, and resolved the issue. Was super friendly, too. Thx! read more

April 2022 Second call placed for other drains. This is a brand new service. Same amazing service. We had Allen out again, he worked diligently to clean my wife's shower pipe and sink pipe, fixed the detached stopper, and cleaned our kitchen sink pipe in the add-on building. Obviously it was more expensive, but like the last service, this was well worth it on pipes that probably haven't been serviced since they were installed decades ago. There is a reason why Rooter-Man is highly rated, they DO THE JOB RIGHT THE FIRST TIME. Highly recommend, still 5 stars. July 2021 Allen came out exactly on time. We have a 54-year-old house that has the original cast iron drain and the washroom. For years we've been unable to use the washroom due to the pipe not draining. Also our kitchen sink drained poorly because there was a vacuum created by the clogged pipe in the washroom. Allen used the camera and a snake and determined that there were two large clogs he got rid of those in about 45 minutes and also fixed an exterior faucet. Everything seems to work great now and we are extremely pleased with this company. The best part is it was only $147 to fix everything. We highly recommend using this company. read more

They installed a water heater for us. Without asking, they added a large safety shutoff device on the heater - for an additional few hundred dollars - that doesn't operate without power. They left our house powering the device by running a twenty foot extension cord out of the water heater closet into the nearest outlet. I asked, "Is this thing really necessary? I used to have a simple leak detector unit that didn't need to be plugged in." "Yes," they said. "This is what the current code requires." "So my hot water will shut off from now on whenever the power ever goes out? I used to still have hot water during an outage." They shrugged. I then paid several hundred dollars more to install an outlet inside of the water heater closet to power this stupid device. I tried to learn more about this device. Maybe there was a battery backup option. I couldn't learn anything. Turns out Rooterman installed a discontinued device that was no longer under warranty or customer support by the company that made the device. David at Rooterman also didn't know anything about it. More shrugs. Our hot water kept turning off. The device was triggering for unknown reasons and shutting off the water heater. David came out to look at it. $75 trip charge. In the next year, the water heater turned itself off at least once a month. We are constantly relighting the pilot light. Yet Rooterman insisted this stupid thing was necessary. Guess what? It's not necessary at all. I've had multiple plumbers over to finally resolve the water heater issues. They took one look at the safety box over the water heater and say, what even is that thing? It's not necessary. It's not required. They've never seen this device before. Rooterman charged me to install something completely unnecessary and defective, put me in a position where I had to pay more to install an outlet to accomodate it, then *lied to me about it* and now I'm paying even more just to get rid of it. read more

Water heater went out on Saturday, called them and they had Josh come out Monday morning. He was awesome! Easy going, explained everything clearly, and gave us a great price to fix our tankless heater. It was also under warranty, so that was nice as well! Highly recommend this company and Josh. Hot showers again!! read more

Curtis was awesome! Called Rooter-Man on a Saturday to come out and fix 2 leaking sinks and stabilize a toilet -it wasn't an emergency but I was happy that David picked up the phone on the weekend. Curtis communicated to me what was wrong with the sinks, and let me know how he would stabilize the toilet before doing the work. He worked quickly and was reasonable with final price. When he sent the invoice, he included pictures of the repairs which was great to have for records. He also helped me figure out what to do for a leak causing high water bill, checking the meter to see what might be the cause which he said was from the sprinkler system and not in the house, and since he does not repair sprinkler systems, he advised me to call a leak detection service. I like that he knew his limits and he did a great job doing what he did. Highly recommend! read more

Rooterman Plumbing - Stabilized toilet with shims and caulked per code. - Plumbing Near Me - Austin, Texas

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Thank you to Collin McBride and Rooter-man Plumbing for finding and repairing a water leak for us. Collin is professional, honest, ethical and fair and we definitely recommend him/Rooter-man Plumbing for your plumbing needs. read more

I've had a pretty great experience with the team. We had an issue with our water heater and I definitely needed some help. They came quickly, they're knowledgable, and courteous. Thanks for coming by and helping us out! read more

Rooter-Man was there the same day. David gave me a great explanation of the product and the warranty. Then Eddie came just a couple of hours later and installed my water heater without any problems. Eddie is a most valuable plumber... can't say enough good things about Eddie and David. My water is hot and I am happy! read more

WOW...I had a HORRIBLE experience trying to get a competitor company with a similar name come out to look at our hot water heaters. Reluctantly I wrote a bad review so people would avoid my experience. Problem is, I wrote the review on the WRONG business page (this one). The owner reached out to inform me about my mistake and offered to send someone out SAME DAY to address our problem. Within 2 hours the problem was fixed! Props to Rooter Man for taking notice of a bad situation and capitalizing on the poor performance of a competitor to earn our business moving forward! read more

I had been told by another company with a similar name that I needed thousands of dollars of additions to my tankless water heater in order to get hot water to my shower. The first thing David did was unscrew the sprayer head and remove pipe debris that was clogging the outlet. and I immediately had hot water to the shower. Then he thoroughly checked out the cause of other plumbing issues, crawling under my house, then coming to another simple solution. My bill was a fraction of the cost of any other plumbers visit I have had. I will always call Rooter-Man and ask for David if time allows a choice of plumbers! read more

From the moment I made the phone call to Rooter-Man Austin, to Curtis calling me back, to picking up and replacing my water heater (everything done in less than 4 hours) the service was top notch... I would literally give them 10 (like I mention previously)... this is the second time I called them and they save my life twice! Im so impressed by the staff and quality... Thank you Curtis for your expertise, knowledge, honesty but mostly for your awesomeness!!! Simply excellence! read more

Rooterman Plumbing - Water heater replaced 1/19/20 by Rooter-Man - Plumbing Near Me - Austin, Texas

I'm torn. As a new homeowner, I want to turn to experts and have them teach me new info. However, I often don't know where to begin explaining the problem and have a lot of appreciation for companies that try to meet me halfway. I noticed a leak on the outside foundation of my home each time I ran the dishwasher. Naturally, anything involving leaks or water freaks me out and a general consensus led me to think perhaps the drain pipe leaked. I called Rooter-Man to come out and take a look. The tech stayed for about 7 minutes, and said the dishwasher had a crack in a valve, and left. $79 just for that. I hire someone else to come haul away the dishwasher, expecting mountains of mold and puddles that Rooter-Man tech predicted would be waiting behind the faulty machine. There was nothing. The dishwasher hual-away guy (who is a dishwasher professional; not a junk-removal service) told me it had no leak in it! So now here I am. No dishwasher. No mold. No leak. No backed up pipes. No one to help advise. I called Rooter-Man and asked if they could come back out and diagnose if there was a pipe problem now that the dishwasher was gone. After consulting with management, they said they would not come out for free unless I found more water. Well...kind of hard to find more water if the plumbing attached to a dishwasher is the plumbing with a leak and I have no dishwasher to run to test it again. What a mess. Anyway, I write this whole long thing to illustrate that I don't think it's entirely Rooter-Man's fault, however I rely on them for professional and accurate diagnostics. And it seems the fact of the matter is that their diagnosis was wrong. It still may be something that they're unable to fix; but it definitely wasn't the cracked dishwasher part. read more

Eddie with Rooter man was great, he added a outdoor hose bib for us within a hour and insulated it for us, would definitely recommend! read more

Rooterman Plumbing - Plumbing Near Me - Austin, Texas