Worse experience ever! Ordered pizza, wings, and fries. The pizza and wings were cold and the fries were soggy... called and informed them that the food was cold and the guy did not care...he basically blamed the wind or weather for this...He refused to send another pizza saying well it should be hot...If I'm telling you the pizza is cold it's cold...worse Customer service ever...will never order from them again. read more

Rosati's Pizza - .don't waste your money...cold pizza and Bad customer service...not worth it - Pizza Near Me - Aurora, Illinois

Awesome pizza at a good price. The staff was quick and friendly and restaurant is newly remodeled.

I have to admit I have not been to this place in many years. The place has been remodeled to a beautiful looking restaurant clean and just amazing I ordered a cheese beef on garlic bread with fries and it is delicious and the portions are huge. I also ordered Zeppoli where they come out looking fluffy and covered in powdered sugar with hazelnut chocolate dipping sauce Yum. Two orders of wings that don't appear to be jumbo but still well cooked and exhaust very well one hot the other a garlic Parmesan sauce read more

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This is always a fast favorite when I'm run in town I've got to have Rosati's at least once

Can't go back...I've ordered from this place a lot for pick up and carry out. The food is good when the people making it actually care. My last order from them was so bad my son said it sucked, and he eats everything. The customer service has gone so far downhill that I didn't even bother calling to complain because it's a fight. It's a free market and I'll be going elsewhere read more

I've been to this location several times since I live in the area. The people aren't exactly the friendliest (they stare at you like you're "bothering them"), but the pizza is usually good. This last time I visited I ordered a medium double dough and received the usual not-so-friendly service and an even more terrible pizza. The dough was soaked with sauce and only about 2/3rd's of the pizza actually had cheese on it. A third of the outer diameter was actually all sauce. So it seems their poor attitudes are translating into the pizza itself. Nothing like paying $20 for a pizza and having to provide your own cheese. I will not be supporting this business in the future. read more

I have been coming to this same Rosati's location for over 20yrs. It's where my teenage prom date took me for dinner. It's where I brought my own kiddos when they were babies in a high chair. We've celebrated a couple birthdays here, and even came to fuel up after a peewee football game or two. Now I order from here when the kids are home from college and we want a quick homestyle dinner. Or I'll stop by on my own when I have a night to just treat myself (and not have to share the garlic bread). Truly, the quality of the food and the quality of service has never wavered all these years. They sure know how to make delicious Italian food. And they sure know how to hire/train amazing staff. You want pizza? Go to Rosati's. You want baked penne (my fave!)? Go to Rosati's. You want a fresh, tasty salad? Go to Rosati's. This restaurant is a true staple in the community. And I'm so glad they keep serving it up to families like mine. read more

ordered xl thin crust pizza for delivery. was told 1hr to 1hr 15 min delivery. 2 hours later, no pizza. we're sitting in the driveway/garage and decided to call. we were then told that the delivery driver "came to the house" and tried dropping it off. clearly, this never happened since we never. got. it. Manager "ruso" said he would have liked to call us, but we didn't leave a phone number. okay, we were never asked for a phone number. so what happened with the pizza? we were told it was thrown out, and they were waiting for us to call and see what happened. no discount, we were offered a free soda, or another pizza full price + 1 hour wait. being in the restaurant industry, I get it. things happen, etc. I'm usually not one to write a review at all, but I know that if this were to happen in my place of work (another local pizza restaurant) my manager would have at LEAST been more considerate, if not offered more. they acted like I was crazy for questioning it. been coming here for 10 years, hate to say i'm this disappointed. read more

We had our daughters birthday dinner here after her basketball game and I made sure they would accommodate her team before coming. They were very helpful when I called and when we arrived it was close to 30-40 of us and they did a great job with getting our food to us and the food was excellent! Thanks for everything and we look forward to coming back again! read more

Terrible, terrible customer service. I was a loyal customer for years w/Rosati's. The owner who took over a few years ago has absolutely no regard for meeting customers needs. In the past, the previous owner would go above & beyond to meet Specific dietary needs of my family. Since this new owner, he refuses. Example: substitute a side salad instead of fries with a meal. He says no and that we'll have to pay separate for a salad. Today, I called in and ordered the following: a medium white pizza w/olive oil & fresh garlic. I asked for it to include spinach & mushrooms. A Caesar salad was also ordered. He told me the told was $38.00. When I questioned the price, he read back to me "medium pizza w/olive oil, garlic, spinach & mushroom, and a Caesar salad. I agreed and, to my fault, accepted the order. When I received the pizza, it had tomatoes, EXTRA spinach, EXTRA mushrooms, & EXTRA garlic. Now I know why it was so expensive! My kids cannot eat tomatoes. so therefore, I would never had ordered them. I called the owner & he blamed me for not ordering the correct pizza. He said "the menu for whit pizza includes tomatoes". First off, the menu I have, has no mention of tomatoes. I said if I wanted tomatoes I would have ordered them. At NO TIME did he apologize for his mistake, nor try to work with me to rectify the situation. He began arguing with me & told me that I should have known what I was ordering. Am I crazy, here? I'm now out $40.00 (tip for the driver) and a pizza no one here can eat. Good riddance Rosati's on Ogden. read more

We've been on the search for a good local pizza spot since we moved in a few years ago. We had Rosati's at a bday party venue nearby for kids and asked where it was from. We have since ordered it at home twice and are in love. Each time I've ordered they've deliver on time or earlier than estimated. Happy to say we've found our new fav local pizza spot. read more

My go to for quick Pizza. Pizza by the slice. Slices are big. Made daily. Good prices.

This place is bad news. Rude employees and the manager is even worse! After canceling my pizza order (a minute after placing it), I got a call back from the manager informing me that I must come and pay for the pizza. I don't appreciate being threatened over a pizza. I don't want to give my business to this place....regardless of how many times he calls and tries to force me. As it turns out, it's my right. read more

If I could give a negative star I would, Service was TERRIBLE!!! I mean just plain unacceptable, I wanted no olive's on a specialty pizza, just on the side. The manager Sam refused and said that corporate prevented him from doing so. I asked him for the number for corporate and he said he didn't know it. HOW ARE YOU A MANAGER AND YOU DON'T KNOW WHO YOUR BOSS IS??????????????? Then I said fine can I just get the pizza without olives and order a side of olives, he said he isn't taking anymore orders and I'm not worth the trouble. Are you kidding me?!?!?!? read more

So the last two times I've had problems with this FRANCHISE and I'm DONE with this location. The first time the pizza was cold and I called and all they offered me was 25% off my next order. That's a joke. The second, and last time, was we ordered a salad asked for creamy garlic dressing, which is on their menu and they sent Italian. When I called to complain they said they don't have the garlic so they substituted it. Didn't bother calling and asking or anything. He had a bad attitude so I told him I'd be ordering from the other location and he got rude. Horrible customer service! If you can, order from a different location. This owner is very rude!! Hope he goes broke! Rosaties should take away their franchise! read more

Quick delivery, good burger and Italian beef, will order again. Delivery was faster than estimated via grub hub even on a holiday. Good prices too read more

Both website and yelp account show that they are open until midnight. When I called to place an order at 11PM, they stop taking orders at 11PM. Then they said they close at 11PM. To be honest I am not 100% Sure of they are actually closed or if they just didn't want business this late. Either way, the times need to be adjusted asap. read more

I really enjoyed my visit here, been coming here for a long time and I'm never disappointed! Really friendly workers, I feel like at home, the pizza is very good too, 10/10 would recommend. read more

It's ok pizza. It could use a little bit of that true Italian soul. It's pretty basic hence 3 stars.

Ordered food via GH, 40 minutes after the delivery time, I had to call them and ask where the driver was. They said they have been trying to call me and that their GPS could not locate me. So both TMO failed and an address that's been here for over 15 years and works in all GPS systems I have failed simultaneously. So let's give them the benefit of the doubt, so I call GH and tell them all this and ask the question, does a driver have the ability to contact you if they cannot deliver and the answer is yes. They are supposed to contact GH who will notify you. So basically this place is unreliable for delivery and lies. They told me to call GH to get a refund. read more

Please Make Rosati's Great Again! Certainly not what it used to be. The pizza is good, not great like Rosati's usually is. Employees need to smile. That goes a long way. I don't mind waiting for my pizza, that's how it works. But they tell you it's going to be a little longer due to being busy, then the pizza is cold when you pick it up? This location used to be great. Please Make Rosati's Great Again!! read more

Our African American delivery guy was awesome!!!! My 13 year old pug ran outside for food and he was super nice and was petting her! She's blind and deaf so I appreciated the compassion :)! I couldn't find a survey to fill out for rosatis so I hope this gets back to aurora rosatis management! Plus the food is awesome! read more

Had their Pizza for the first time the other night, double thick sausage and pepperoni I think, And it was very good. A little pricey, but hit the spot and fed three rather large men read more

Great go to family night order out pizza place! Great value on toppings...great crust!! Big chief beef sandwich has ample portions of beef and cheese, a little dry but i always order it!! Wish restaurants would stop using salt and find tastier ways to add flavor..could use some side a jus and grilled onions! In general, Wish the sauce was homemade!! Has a commercial taste so the pasta is just ok! read more

The fried chicken and rib combo was really good! We also ordered meatball sandwich which was very good except next time I will have to ask for mozzarella cheese on it! They told me 1 he for delivery but it actually came in 45 minutes:) the delivery guy friendly and nice! I will be back again!! read more

Great pizza, fast delivery. The prices have went up in the last year or so, and the coupons aren't as good. Also quantities have been lowered. Used to have fries by the handfuls, now you barely get a Happy Meal serving for a higher price. The cheef is still worth it , though. read more

Food as always is very good, I was very disappointed in the cleanliness of this location trash on the floor just didn't have the come and eat here vibe. People that work here are nice. Would have loved to give a better rating but you know cleanliness is next to Godliness, didn't even attempt to use the bathroom could only imagine, the ceiling vents are coated in dust.... read more

Not impressed with this rosatis. I love double dough pizza and this place has the worst. The crust is nothing like what double dough is supposed to be. This also includes their pizza by the slice, it's basically big slices of double dough. I have had rosatis at other locations and would have to say I never had a problem with their pizza. Not sure what's up with this location. I live so close to here but I will never go back here again. Old town pizza on R59 has awesome double dough pizza and that's where I go from now on. The reason for the 2 stars is because their thin crust pizza is ok I guess. read more

This pizza place is so unprofessional. I ordered pizza for family dinner one night, the pizza was dry, cold, and nasty. It tasted like the card board box that it must have been sitting in at least 30 to 40 minutes before bring to us. I called immediately and advised the manager, he said no problem he would place a credit for the pizza or send a new one that night. I told him the credit was fine. I called a few days later to find out I was lied to and it was only a 15% discount. I will never order from this place again, don't spend your money here, too unprofessional!!!!!! read more

Best pizza in the northwest suburbs excellent customer service delivery always on time this is one of the best Rosati's in the areas

Rosatis is fire. The only place my wife and I will go get pizza in the area. My wife and I don't like deep dish at other locations that only serve this style pizza. At Rosatis the thin crust pizzas regardless of what one you get are delicious. There service is great and plain and simple best pizza anywhere in the burbs. Order the meat pizza with the Italian sausage bacon pepperoni Canadian bacon and some jalenpenos to spice it up can't go wrong with this one. read more

Best thin crust in the area and they are not shy on the toppings. This is my choice for delivery...

Good pie indeed. I'm partial to the spinach, but I've never been disappointed with the meat topings. The thin crust is a little thick for my taste, but I'm fussy that way. These guys have the best nearby delivery pizza outlet. read more

The pizza was good but so expensive. $37 for one large cheese and 1 large pepperoni and that was for pick up.

Yet again, this location got my order wrong. They read back my order correctly on the phone when scheduling a pickup but when I get there its missing ingredients not only on the pizza but they didn't even put the ingredient on the order. How do you read it back correctly but enter it in incorrectly. the service here is horrible. They spent more money upgrading the ceiling at this location than the quality in the staff. quality of the food is good, service and consistency needs alot of work. Eatza pizza nearby has both qualities and the location is 1/4th the size. read more

The only place i can go for a sorta good customer service and a slice of pizza. Good place very old school but can get packed fast.

Not the Greatest location! Go to Naperville or Yorkville!! Cheese was not spread out on pizza and pizza seemed undercooked I also got 2 slices to go too again undercooked!! Got pizza while wife was in another retailer in shopping center! Location is very dark lots of tables but no customers...Sorry but not coming back... read more

The inside is very nice and clean. The workers seemed to go at own pace. Not super friendly with people waiting. Seemed to be running the show with out a true leader in the building read more

This place is convenient for me but I find myself going to other places nearby. The quality of service has plummeted in recent years and the attention to detail is fading rapidly. I have been ordering from here going on 6 years so I'm not just complaining. The consistency of the way my pizzas are made is way too random. Ingredients are not always going to the outer edge, under done, over done. I've had my order prepared wrong numerous times and had to wait for a remake with no offer for compensation. The staff is full of young kids that show little care for customer service. I get that they are young and work in a pizza place, but when your money is spent at a place that is local to me and is frequented often, you kinda expect good service after a while. The interior of this place is pretty bad. Dirty floors are noticed by me everytime I enter the door and I always wonder how people eat in there. This location needs some overall improvement. read more

Skip the fresh garlic on the pizza..wayyy too much.everything tasted like garlic even throughout the next day.