The food is good. Lost a customer . As a business they just do not care about service. On one occasion I was told I did not have to have a printed coupon on my call today I asked if they might make an exception as I was going to Wings Etc and they had closed. I had a sizable order and the person on the phone would not allow me to show their coupon on my phone. I would have to drive across town and back could they help. Answer no! It may be just me, but if I were running a business and a friendly person asked for a coupon offer that was clearly on my web site, I would have honored it. read more

Decent pizza and good delivery time in my experience. However, the Grayslake location does not have a website, and they won't honor coupons from the Gurnee or Round Lake websites which is pretty annoying. read more

Love the thin crust pizza. Cheese is always great as well as sausage. But my new favorite here is the bbq chicken pizza. I could it fresh and hot or cold the next day. So yummy. I also love the Italian beef with cheese. Everything is good and always fresh. read more

Had the nicest and most respectful delivery guy. I think he said his name was Clayton.

I am a pizza fanatic and I have been searching for some good pizza since I've moved to Waukegan in April but to no avail. I've passed Rosatis on my way home and finally decided to stop in. I'm so glad that I did. Customer serVice was great, plus they gave me a large pizza instead of a small. Trust I didn't complain and after tasting it I am so glad that they made the mistake. It was delicious and reminded me of Chicago pizzas... all smiles! read more

Food is fine, but staff is totally incompetent. Especially the management. When you order delivery you could get anything. Uncooked unsliced pizza. Other people's food. It's an adventure! Don't bother to call and complain, because no matter how many times they've gotten it wrong, it's your fault. read more

Extremely convenient, well priced excellent food. Highly reccomend for delivery or take out :)

First time ordering with them but we had a coupon and they had "new management". Pizza came after 2 hours. They gave no indication they were busy when we ordered. They got the order wrong. It was cold and one pizza was burnt. Pretty darn tasty cold late burnt pizza with wrong toppings, though. I bet the other locations are good. read more

Just had it this weekend while staying across the road in the Comfort Suites. Really good pizza!!! A Little pricey but it seems that is par for the course in the area after reviewing the other menu's at my hotel. We had thin crust and it was VERY GOOD! read more

So since the Jacks on 83 & Center St got shut down we've been back to ordering from them. If we have an issue they are quick to fix it. They give good discounts & deliver fast. Sad that they changed their menu so much & took off favs. read more

This is the best rosatis I have ever been too! I have had many bad pizzas from all over lake county. This rosatis goes above and beyond with their fresh ingredients and piping hot every time! Keep up the delicious food and everyone should be going to this rosatis!!!! read more

What happened Rosati's??? This was our favorite order out place for the last 4 years. Food was awesome and prices were really fair. I think ownership must have changed. I understand raising prices alittle but whoa!!! 2 Italian beefs and 2 onion rings for delivery $34.00. Threw in a liter of dollar store pop. Changed the beef and the french bread also. Horrible!!! Then i looked at the new prices for pizza on the new menu they sent out. You guys are out of your minds. You lost a loyal customer. Used to order at least 3-4 times a month and ordered your party package twice a year for summer parties. No More!!! read more

I can't speak to the pizza but had a reasonably good order of fettuccine and the garlic bread was very good. I would say just a bit below Olive Garden in quality and also in price. Nice eat-in environment if you don't mind the occasional loud child that you're bound to get in the suburbs. read more

My brother and his kids were over the other night, so we ordered a pizza from here to feed everyone. We got a half pepperoni/half cheese 18". My brother picked it up so that it would get to us quickly. Once he got home, everyone sat down at the table, and we opened it up. Talk about dissapointing! There was barely any pepperoni on the one half, part of it was under cooked, and the crust was so thin in one place that when I picked the slice up, my finger went through the bottom. Plus it was misshappen, and looked like it had been smashed while cooking. Ok, the kids were pretty unhappy, so I called to talk to the manager, figuring that maybe they could make us a new one, or maybe credit back part of the purchase price. After a couple of minutes, the manager came on and informed me that he personally made the pizza and that there was nothing wrong with it. That's how much pepperoni it had on it, and that's just the way that it is. No response to the appearance of the pizza and being undercooked. He then told me that there was nothing that he would do for me, and that's the way that it would be. I informed him that I would not be purchasing from his store again, to which he replied, "That's your choice", and then he hung up on me. We ended up throwing away 2/3s of the pizza, since only the young kids would eat any of it. Very disappointing, since in the area, Rosati's has always been reliable for middle of the road pizza. This place is now dead to me, and if you are smart, you will avoid it like the plague. read more

First time we ordered pizza here we asked clearly for half mushroom & half sausage, the pizza gets to our house.. We got a somebody's pizza with sausage and green pepper. We don't feel like going through the hassle of calling and making a complaint so we just eat the pizza we have, 10 minutes later the delivery guy rings the door bell & asks for that pizza back, i tell him we already started eating it and he just very rudely walks away. Second time we order pizza at Rosati's is on a tuesday which is supposed to be half off.... My girlfriend gets charged full price so i go in to fix things & the clerk supposedly fixes the mistake, i check my debit a few days later & nothing.. We got charged full price. I'd like to also mention the people who work at the Rosati's in Grayslake are a bunch of goof balls behind the counter, very unprofessional towards my girlfriend & sister in law. BAD EXPERIENCE read more

good prices, fast delivery. They have a lot of variety also. The pizza is good but i also like the meatball subs and their appetizers.

There food is the best but were upset they took away there kids menu . It cost more now to get chicken tenders for my 3 kids . It use to cost under 30 $ , now it's over 35 . read more

This was our first time here. The pizza was great, but the service was really bad. Took 15 minutes for our server to even notice us. Very unfriendly server. Will not be coming back. read more

My wife and I stopped in on 12/28/16 around 4:45pm and ordered about $60 worth of pizza. Decided to go right back in and pick up four 2 Liter bottles of soda and was going to order another pizza. Everything came to a halt when my wife asked them for some paper plates to go with our pizza. The guy at the register asked "how many?" My wife replied, "eight plates please". The guy behind the counter said this was too many and he would have to charge us for the paper plates. We couldn't believe our ears especially after we spent $60, was buying soda and was going to buy another pizza! I wish I would've got the guys name who is always behind the counter so I could include it in this review. maybe I'll stop in again and buy a soda so I can see the guys name and update this review. Anyway, don't even waste your time going to this place, the pizza is just okay and the customer service is terrible! I can't recommend this place at all. read more

Called a week ahead of time to see if they would accept coupons from another location and GEORGE said yes no problem. We called day of party and was told NO and there was no GEORGE there ! The guy telling us no GEORGE was same voice as guy we talked to !! Their pizza is good but will never go back there or recommend to anyone cause he lied to us so over 16 bucks they lost a customer and I will tell all my friends n family...Wonder if Jerry Rosati would like to hear my story ? read more

Since they changed this franchise back to a corporate store the food went from 2 to 11. Pizza is delicious as well as the baked mostaccoli with Italian sausage. The sausage is very tasty like an Italian sausage should be. Spaghetti is just as good. Highly recommend this rosatis for some of the best food in the area. read more

Great pizza, but worst service of my life. Regularly. Expect to be hung up on when you're placing an order. Happens all the time. Today I was yelled at with profanity for asking them to do a 1/4 of an ingredient on my pizza. It was the deal breaker. Not returning personally, but I'll sure miss the food. read more

Good pizza, fast delivery, reasonable price. Pizza arrives still hot! Monday and Tuesdays are half-price for a large pizza and you can't beat the deal. The Italian salad dressing is the best I've ever had. read more

Been waiting for our pizza for over two hours. Poor management did not anticipate a busy Monday on a Hawks game night.

Pizza is good, but things here are very inconsistent. I've had some really delicious food from here and some that was less than mediocre. When the crust is thin and crispy, things are right on. Unfortunately, it is often thicker than thin crust should be and that makes it soggy after the first few pieces. I will continue to give it a shot and hope for the delicious pizzas I've had on occasion. read more

Server was extremely rude. I asked about using a coupon on the phone and they said it was fine but then refused to accept it when I picked up my order. Learn some customer service. read more

I would give them 0 stars if I could. HORRIBLE customer service. I've never felt so mistreated over something so simple. We ordered a pretty common order of one beef sandwich, one pizza, and one order of mozz sticks. Total of $30. The pizza came topped with a GIANT BALL OF HAIR-- I'm not talking about a strand but like something you pull out of the drain. The mozz sticks never came, instead we got fries. We called back and tried to reach an agreement with management, they said they would bring us 2 orders of mozz sticks, another beef sandwich, and refund us $7 for the pizza (which was $16.99). The next order came about 20 minutes later, and was WRONG! They brought us one mozz sticks, one fries (again-- why? we never asked for fries in the first place? did the french fry machine explode and they just wanted to get rid of extra fries??) And no refund. The driver was actually completely unaware that we were supposed to be refunded (not his fault, again the fault of management). So we called back again, spoke to a horrible manager, who told us that if we wanted to be refunded we would have to give back all our food. WHAT??? Literally what??? I've never even heard of this happening before?? Our pizza was INEDIBLE, and besides that they messed up our order TWICE, and also never gave us our initial refund. Basically, we could either get a full refund or keep the food that was still not what we ordered, and still without the initial $7 refund. So we were without dinner, left feeling sour because of this gross excuse for customer service, and still waiting for a refund. This is completely and totally unacceptable. The manager was rude, uncompromising, and completely unwilling to provide any semblance of customer service. It is worth noting that we are repeat customers, and were treated like this. This is not how you treat anybody. The food here isn't anything special anyway, and I would highly recommend that y'all go elsewhere for your pizza, sandwiches, etc. read more