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    Rosati's Pizza

    3.0 (115 reviews)
    Open 10:30 am - 9:00 pm

    Order Rosati's Pizza Takeout or Delivery

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    ROSATI'S PIZZA ATMOSPHERE

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    Recommended Reviews - Rosati's Pizza

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    Q
    Daren C.

    The Service is something to be desired. My order was short my salad didn't realize this until we got home and open our stapled shut bag to find we were short. We called the store spoke with Kaylee and soon became frustrated. I simply asked, do you not do quality control before you staple the bag shut? I explained to her, We don't just live down the street, we're 8 miles out one way. I wasn't going to let my food get colder for another 16 mile round trip. I then proceeded to ask if she could send my salad which cost $14.09 out on delivery and she told me she couldn't do that. This was pretty much my problem I could pay delivery myself or come back and get it. That's when my frustration went to being upset. At that point I'd ask her how is this my fault and she said you know what I'm way too busy for this and that was her defense on not checking the order before it left. She said we refund and that she had to go and literally hung up on me. I have still yet to receive that 3 days later. so I called the store back and spoke to the manager, he said his name is Taylor and he advised me he was there that night, and he assured me that he was the one that processed my refund. Here we are almost 10 days later and I have no refund and I spent 90+ dollars that night plus tip. If this is how they need to do business to stay in business I will never go back. I will take my business down the street to Brooklyn Brothers, which I have personally experienced great customer service even when they have had mistakes. I get mistakes happen, but it's how you handle it. Good Job Rosati's Pizza!

    Italian Beef (Original Chicago Favorite)
    Sachelle H.

    Was excited to try since I've never been here before. I walk in and in smells delicious and the place is really clean. I told the cashier I wanted to try one of each of the lunch special I saw online and he then pointed to the lunch special sign and says that one and I say yes. He rings me up, Italian beef with fries for 9.95 and a jumbo slice of pizza for 6.95. The total comes to about $24 I feel like the total is kind of high but I'm also chasing my 1 year old around. I sign my credit card copy and ask him for the receipt... He gives a copy that's not itemized so o asked for an itemized copy and he says, "or kind of just comes out this way but you can look right here on the screen" I look and he adds a side of fries and then charges me 11.95 for the meal and says, "I think it's a tax thing" I told him if the Italian beef comes with fries why would you charge me for them? Hr them proceeds to ask me if I want him to take them off, I say yes and ask him is he adjusting the price of the sandwich as well. He said he doesn't control the website the owner does and so I say well what about this sign in the store? He proceeds to ask me if I wanted him to adjust the price because "it will be worth it"..... UNBELIEVABLE! I ask him to updated the price also. He then seems very upset. He tells me the price will be $17. I ask him when I should expect a refund and he said it never went through. More customers come in, I leave check my guess and guess what he charged... $24. Get home, pull the food out (which at this point, I'm afraid to eat) the pizza is old and hard as a rock and there's not peppers on my sandwich and a slither of cheese. I head back to return the food and get a refund. I walk in and was greeted with the most warm welcome by a young girl with pretty pink hair, I explain why I am unhappy and she asked my if the pizza was overdone and I tell her it seems to be old and with no hesitation, she apologized and gave me a refund. Said she wanted to print out a receipt for my record and that I should have my money back in 2-3 days. That was the easiest part of that debacle. I would give zero stars if I could but the second interaction with the young lady atleast deserves a star. 0/10 do NOT recommend.

    We did the pick four. Extra pepperoni with mushrooms and black olives. Meant to take a pic first but we were hungry .
    Maria C.

    As always tasty pizza. I love coming here . Great friendly customer service when you walk in. I love looking at the drawing they do out of chalk in the entrance . Very cute.

    Pizza

    First of all the order was 2.5 hours late. It was charged to my Uber Account as delivered. If I had not called Uber Eats customer support support I would've have never received it. It arrived burnt and crooked as if it had been dropped. It still had the original receipt on it, which tells me that it was reheated, hence the reason why it was burnt. I could smell that it had been burnt before I even opened the box. And the wings were dry and greasy, obviously reheated as well. I am extremely disappointed because I received delicious orders from them before. But this is disappointing, not to mention disgusting. I paid $55+$ for a burnt mess. And they were dishonest because they entered that my order was completed/delivered in my Uber Eats account, when it wasn't. Whoever was working on Saturday 03/28/2026 when this happened, should be ashamed. I'm from Chicago and this was Rosati's representation of a Chicago Style Deep Dish pizza and wings, that looks like someone had delivered them after they were run over on the Dan Ryan Expressway. A friggin' mess. Shame on you Rosati's.

    To the pizza maker for order#35 on 6/26/25: Normally the pizza's are just okay! However tonight, you blew me away! Thank you so much for the incredible pizza you made! It was absolutely delicious--seasoned perfectly, cooked to perfection, and every bite was balanced with evenly distributed toppings and just the right amount of cheese. You don't know me, but I truly felt the care and attention you put into it. It wasn't just a pizza--it was made with love, and I appreciate that more than you know. Thank you for taking pride in what you do!

    CHICKEN BONE INSIDE OF PIZZA!!!

    SAFETY HAZARD IN FOOD! We usually order from here but this experience was horrible and the GM did not consider the customer. Ordered a chicken, pineapple, green pepper, and onion 12" pizza (the usual). There was a chicken BONE in our pizza!! I'm glad the little one did NOT eat that slice. It nearly cracked mybtoo

    small waiting area, aka the whole area for customers

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    21 days ago

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    2 months ago

    Food was solid, service was good and staff was friendly . I would recommend !! I will definitely visit again with friends and family

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    9 months ago

    Good pizza , took a while due to they were busy but the pizza was great thanks so far they get my vote!

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    3 years ago

    Good Chicago style pizza. My son loves it. Usually, pick up. They deliver or dine in.

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    Page 1 of 3

    Ask the Community - Rosati's Pizza

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