Real Deal is literally the Real Deal!! Called and they got me in the same day. They quickly…read morediagnosed my car and told me exactly what was wrong. They found and ordered the parts quick as well. Car needed a whole new engine! Denny didn't hesitate to make sure I got the best deal on parts and service including warranties! The customer service is unmatched! He kept in touch with regular updates, explaining in detail what as being done and what things meant. Even contacted me after I got the car back to make sure everything was smooth. They even washed my car and cleaned the windows! They will even come to your home to checkout your car if you can't get to them. I highly recommend Real Deal Auto Repair and will send as many people there's as I can !

I would like to start by saying that Denny appeared to be a fair and honorable businessman. the…read moreproblems started when I was told 4-5 hours for the job to be completed and it took a day and a half. $925 dollars spent and upon getting my car back I noticed it leaking a significant amount of oil. he stated to monitor it and if it was an issue he would "look at it free of charge". I decided to take it somewhere else and upon inspection I was told the bolts to snug down my head gasket we "finger loose". he neglected to I spect if bolts were tight. Do to this oversight on his part it cost me another entire day without a vehicle and $400 to the new mechanic to fix "HIS REPAIR". He stated he would refund that money but now seems to not respond so a civil suit will be upcoming. He is IN FACT NOT HONORABLE OR TRUSTWORTHY. TAKE YOUR CARS SOMEPLACE ELSE!!!!

I have been a loyal Jim Pott's customer for over 15 years. The service department is terrible. They…read morehad the best mechanics years ago. Try to call the service department, not possible. They want you to email them......no response. Once I emailed service and copied Jim Potts himself. I did get an answer. Not being able to call and not answering emails is not a good way to do business. I would suggest going to Nielsen.

Jim will shake your hand take your cash and tell you they will take care of you. After that I feel…read moresorry for you. He still has almost $100 work of merchandise I never ordered but was added to a large order of merchandise I purchased for the new 20k skidoo I purchased from him. For almost 2 years and over 25 emails and calls ( relocated from area ) to continually ask about the product and the refund. We'll Potts his son Matt and some women who shouldn't be in customer service named Amy still have my merchandise and Refund. They continually hang up on me know. It's interesting as I haven't even raised my voice or became nasty like they have. All I want is my money back and an apology for being spoken to like I had been especially by Matt. I have no idea what go's on there but it is not good. I have been told they will sort it out and get back to me. 3 different times by 3 different people I was told my refund was in process of being returned by 3 different employees. They still have both! Matt gladly threw a one time employee who had passed under the bus. After 35 minutes on phone he agreed to send me check for my return of items I never ordered and they have had both for years. Nothing??? After 3 more calls and several more emails. Amy tells me Matt sent my return via PayPal. I let them know I don't even have PayPal? Amy then hung up on me. If you don't want a dealerships where-you have to come here to warn people then stay clear of this business or you won't have a POTT left to Pisss in.

They lied to me about a deal on a Triumph Speed 400 that I placed a deposit on in April 2024. We…read moreagreed on a price and when I was sent the paperwork for the deal the price was higher. I complained and backed out. Then the sales manager called me and said he would make it right, but sent me paperwork that still did not match the deal I had agreed to. When I arrived to pickup my deposit check the sales manager finally offered me the deal I had originally agreed to. Needless to say it was too late. Don't do business with them, they're shady. I should have known something was wrong when the sales person broke out paperwork from another dealer he had worked for as examples of bad deals, but he benefitted from those deals. Avoid this dealership.

This place and the sales manager finance guy need to go by by. They had a Scrambler that they were…read moreselling for villa park Harley and they had it hidden I liked it so I called villa park and made them an offer since it was online a couple places made a deal and went and put 500 down first they tried to sell me the new one they had they did not want to sell me this bike. Then Mike the 5-2 salesman say I want you to talk to the manager so first think he says to me is WE DONT HOLD BIKES FOR DEPOSITS. SO I LOOKED AT MIKE AND SAID YOU BROUGHT ME IN HERE SO THIS POS CAN LOOK ME IN THE EYE AND LUE TO ME. SO I BITCHED HIM OUT GOT UP AND WALKED OUT TOLD MIKE IM NOT DEALING WITH A LIAR BUT I LIKE MIKE SO I WANTED HIM TO GET HIS COMMISSION SO HE TRIED TO SCREW ME ON THE PRICE AND HE KNEW I MADE A DEAL BECAUSE HE HAD TO FORMS ALL READY. ONE WAS FOR ASKING PRICE AND ONE WAS FOR THE DEAL PRICE SO I CAUGHT THAT PICKED THE BIKE UP THEY TOLD ME THEY CHANGED THE OIL FOR ME SO I PUT 3000 miles on it and I changed the oil. I had to use a 3 ' breaker bar to remove my oil filter should be hand tight plus a 1/4 turn. This asshole sabotaged my bike. So now I'm sorry I didn't go by it from villa park but one thing is positive. I'm 63 years old. I've been a consumer most my life I've bought a couple dozen bikes and 4 wheelers and cars and trucks new and used and I've never been mistreated and lied to and then had them fuck with my purchase never again.

We just picked up a new Sea-Doo from Jim Potts Motor Group. We couldn't be more pleased with the…read moreentire process. From the beginning to the end, they've been helpful, patient and responsive. When we were shopping in the beginning, JPMG was straightforward with pricing, and there was none of the typical salesperson nonsense. We were getting the runaround at other dealers, so we really appreciated the way JPMG approached the sale. The financing process was easy, and everyone was super communicative the entire time. When we went to pick up the machine today, Mr. Potts patiently walked us through every aspect of its operation; we could tell he really cared that we have a good experience with our new toy. I highly recommend JPMG!

AWESOME EXPERIENCE !!!!! If you want a place to take care of…read moreyour every need go to Jim Potts motor sports. We went to lake villa to purchase a wave runner & It WAS NOT a good experience. They had us wait 45 days for a wave runner & they still didn't delivery it. We decided to go to Jim Potts motor sports to see what they had. We were pleasantly surprised they had the wave runner we wanted on the floor & picked it up the next day. Their costumer service, quality of equipment & knowledge of products was top notch. They answered every question we had , went above & beyond to make our purchase fun. We highly recommend you checking them out for your next Motorsport purchase.

Sammy helped me out on a Saturday morning without hesitation. This was after the two heavy tow guys…read morethat I usually use and know personally, couldn't. I got off the phone with Sammy with a total confidence that he had this. And there were no surprises. The next thing I heard was a text, saying the truck was dropped at specified location. With, "enjoy the rest of your vacation" attached. Firehouse will be my go- to, from here on. Thanks again, Sammy!

I needed my Jeep worked on and the team was great. Plus Mark at the front communicated everything…read morewith me timely. Would definitely recommend this place

Such a great experience buying for the first time at Woodstock HD! My sales guy Rooster, is a total…read morebadass! The 2 finance guys were equally as awesome! These guys bent over BACKWARDS and did FLIPS (4 times be exact ) to get me out of 2011 Street Glide onto my like-new (less than 5k miles) 2021 Road Glide!!! These guys have earned my business for LIFE! Thank you guys!!!!! - Steven

REALLY GOING DOWNHILL. I have 3 Harleys and you used to be able to get service pretty easily…read morebefore they sold to the current ownership... now it takes over a month just to get an oil change. When they took over you could just ride in a get one no appointment needed.

I used services to tow my bike Breakout it was taken care and handled safely and on time given by…read moretransporter

I've used them twice and both times the service was exceptional and the pricing very reasonable…read more Five star service, I highly recommend.

I've had two separate purchases that went very well and I'm very happy with both machinesread more

one of the new mechanics they had working on one of my toys was really knowledgeable! He explained…read morethings so I could understand it. Did a really good job all around!!! His first name for sure was Chris . Last name im guessing but I think it was Hein?? Regardless look forward to going back again ! Great service!