I want to thank Alex (cool mustache guy) in the Service Department for going above and beyond…read moreyesterday to take care of the issue I had with the locks on my wheels. I told the guy that checked me in that I wanted that done. When everything was done, I asked about the lock that I asked for and was told that they were not in stock but could order them. I go to the Parts Department and was take care of by Nicky, also an excellent customer service representative who definitely cares, told me they DID have them in stock, so either they lied to me about not having them in stock or they forgot. Anyways, Alex understood my frustration and since it was late and most likely the mech guy had left or where about to leave, ALEX went ahead and installed them himself. Awesome guy, especially since he didn't even cause the problem, but he fixed it and that is the only reason I'm giving 5 stars!

Total bait and switch, apparently the vehicle they said was available and on the lot and selling as…read morenew, is a loaner and currently loaned to another customer. When I called them out on this, they said no they were trying to sell me that vehicle. How the hell can you claim to want to sell me a vehicle you don't even have in your possession. Shady practices, stay away.

I had a terrific experience buying a Crosstrek from Julissa. I'm clueless and they were patient and…read moreextremely helpful. I didn't feel anything shady was going on, I never felt pressured, and I left much smarter than I was when I arrived. I also LOVE my new car. Hopefully the service experience is equally awesome! (the service waiting area looks really nice)

Just wanted to send a shout out to everyone at Grand Subaru in Bensonville for the support they…read moreshowed me when purchasing my second Forrester from them! Love my Wilderness choice and Jorge in Sales and Joe from the Services department were a part of my decision. The kindness from the finance officer was huge surprise and Ty! Since purchased, I'm just waiting for an appointment to review the electronics in the car even though a handbook is of course, provided. What did I have to do to receive a Subi Bear? Thanks Again! Best, Denise

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Jacob did a great job helping us locate the perfect vehicle and working with us on our budget…read more Greatly recommend!

I would avoid this service dept- James Briars asst manager has a very bad disposition - was rude…read moreuncaring and when his mechanic had made an error ,Mister Briars went out of his way to discredit the customer - my experience was so bad I am questioning if I even want to purchase another Honda !the service manager was of some help to be fair

I had a fantastic experience at Larry Roesch Volkswagen! From the moment I walked in, the staff was…read morefriendly, knowledgeable, and never pushy. and will definitely recommend this dealership to friends and family. Thanks again to the whole team.

Took my bug to Larry Roesch and had some work completed. Great experience and friendly people who…read morefollowed up to make sure I was satisfied. Could not ask for a better experience! Thanks Larry Roesch Team

Very transparent dealer. I shopped around and they were upfront about all taxes and fees. When I…read moregot there, no games and no hidden markups which is always appreciate. Friendly staff and great atmospher.

My sales person Melissa went above and beyond to ensure that my customer experience was top notch …read more She is very good at her job and genuinely cares about the customers she is working with. Ask for Melissa when purchasing a new car .

My friend referred it to me when I desperately wanted to buy a car. The person I got in touch with…read moreis very responsible and polite. Their autos are in very good quality, and pricing has been also very reasonable. A very pleasure experience as a consumer.

First of all, I have to say it was a great experience purchasing a car from Studio Vroom. It was…read moreeasy and fast. I was looking for a very specific car, namely a newer white exterior, black interior Volvo XC90 T5, with low mileage and Apple Carplay. I searched for one that would meet my budget. I found a car from Studio Vroom in Illinois, but it was far from my location in Southern CA. However, after I had a video chat with Mike and Steve, I was confident about going ahead with the purchase. The transaction and shipping was very smooth, and they never charged me any awkward additional fees for anything except for some options I asked for, like a dash cam. Mike recommended a mirror dash cam for me which is one of my number one favorite features on this car now :) It not only records the front and rear views, but also gives me a wider view behind me than my rearview mirror did. It also still works great even if my back seat and trunk are filled with passengers or stuff I'm hauling. At night too! A couple of nice services they added were a ceramic coat on the outside surface, and sanitized with ozone sterilization inside. Mike also had some basic maintenance done before shipping the car to me, like replacing the cabin air filter and having the oil changed at the Volvo dealership. You know you're on the right hand when they take care the car like their car. Overall it was a great experience and I love my car! I strongly recommend Studio Vroom to anyone looking to get a new car.

Studio Vroom is a Rare Gem! I enjoyed the great privilege…read morerecently of purchasing a 2012 Mazda MX-5 Grand Touring Special Edition from Studio Vroom in Chicago. From first phone call to after-purchase communications, Studio Vroom treated me with great care, professionalism, and efficiency. I can honestly say I have never enjoyed buying a car more. Although that certainly has something to do with the magnificent roadster itself, it has more to do with the attention Michael and Steven took to ensure everything went as smoothly and perfectly as it possibly could go. I live in northern Minnesota, a plane ride away from Chicago. I was willing to make the trip for the right car and the right deal. Michael helped me ensure it was both of those things by promptly providing all the information I asked for, and by arranging a virtual inspection of the car via Zoom. During that inspection, he took the effort to show me the few tiny blemishes in this well-preserved 10 year-old car, like a few paint nicks and scratches, and minor curb scuffs on a wheel. He showed me the engine compartment, focusing on key details like common leakage areas etc., and also showed me the underside of the vehicle, pointing out the untarnished bolt heads. After this thorough remote inspection, I quickly checked the vehicle's Carfax report and made a commitment to purchase the car. Michael accepted a nominal deposit, which I paid electronically, and then he provided a provisional bill of sale. I booked a flight to Chicago for the following week, and Michael thoughtfully offered to pick me up at O'Hare Airport. In the subsequent days, he stayed in regular contact, sending email every day or so with updates on things like the (very reasonably priced) extended warranty that I'd asked for, on top of the dealership's 15-day powertrain warranty. Throughout our communications Michael was genuinely personable as well as efficient and responsive, even to the point of responding immediately to a couple of late-evening emails. This helped me stay assured all was well, and Studio Vroom wouldn't dream of selling the car out from under me. The big day arrived, I caught my flight, and true to his word Michael promptly picked me up at O'Hare. He drove us to Studio Vroom's location just around the other side of the airport, where the car was waiting along with all the papers ready for my signature. (While I was there, he also showed me some of their other cool cars, including his personal MX-5 NA drift car; I might've guessed I was dealing with a Miata enthusiast!) I eagerly handed over the cashier's cheque that I'd brought with me, and Michael handed back three sets of keys and the 30-day registration. Within just minutes of deplaning at O'Hare, I was driving away in my Velocity Red Miata, complete with a full tank of premium petrol. I took the loooong way home, heading straight west from Chicago until I hit the Mississippi River, upon which I turned north and followed the spectacular Great River Road and several of its tributary twisty side-roads. This truly pleasurable route was made all the more enjoyable by beautiful weather, splendid late-October foliage, and the flawless performance and stunning comfort of the MX-5. Every mile made me smile wider, and feel more at ease knowing Studio Vroom had delivered an excellent vehicle for a great price. Although the deal was now done, Studio Vroom kept on working to ensure my purchase was perfect. A the day after I arrived safely at home, I received email from Studio Vroom conveying information about the care and feeding of the car's finish; they'd applied a ceramic coat, and they recommended a certain brand of SiO2 wax to maintain it. Finally, they confirmed my bank's check had cleared, and the title was in the mail. As a final bonus, they shared a Google Drive location containing the high-resolution studio photos they'd taken of "Jamie" - the name the self-described "car adoption agency" had bestowed upon the roadster. With this all-around delightful experience, Studio Vroom earned my trust and my highest recommendation.