Service 5 Stars + Sales interactions 0 stars = 3 Stars for experience…read more On my fourth 4Runner and fifth Toyota over the past 35 years. Even though I live out of the area, my most reliable and trusted service experience has consistently been with Roseville Toyota. That's exactly why I coordinate my maintenance around trips to the area. Kerry S. has been my service advisor many times, and I always appreciate his straightforward, practical advice - telling me exactly what makes the most sense. I'm truly grateful for the excellent care I receive here. While my service experience has been truly exceptional, I would NEVER purchase a vehicle here based on my interactions and observations of the sales team. Car sales traditionally carries a stigma, but the conversations and interactions I've experienced and overheard here represent the worst of the worst. Being present for extended periods of time during service visits over the years, and with what I call a carefully tuned gift of situational awareness only confirmed this conclusion. Its big corporate numbers game here only, and not worthy of any loyalty.

Update July 6,2026 After having been absolutely discarded…read moreand left with no other choice I literally walking into the office of Tony Bernasconi's (GM) and asked him if he could help me with the fact that we were sold a lemon. Mr. Bernasconi quickly responded by asking the sales manager on duty to help me. I was escorted to the office of the service manager Nick Dunbar. When speaking to Mr Dunbar I was told that 1) you can not tell if a alternator is close to failure 2) there is nothing that can be done about the compressor failure 3) you never know about a used car A day later the dealership had decided to cover the cost and they Up until this point we felt that we should be able to trust ROSEVILLE TOYOTA, but clearly this was not possible. This week we were finally able to get the car to a reputable repair shop .We needed a new set of eyes on the vehicle because we are not mechanically inclined. When we received the the car report that we paid for privately and some how this situation has gotten worse and I have posted the report. It shows that the : 1) rear brakes and rotors are completely not safe. 2) lower control arm bushings(suspension) 3) the transmission and differential fluid are filthy and need to be flushed 4) the car needs a tuneup and the spark plugs are not working properly The fact that ROSEVILLE TOYOTA allowed the car to leave their lot in the condition that it was in is reprehensible and the fact that my wife and daughter were placed in this situation is uncalled for I intend on escalating this situation further to TOYOTA OF AMERICA and to Lithia Corps. At this point we are out of pocket $5,500 . The car has been in the shop for more time than we have driven it. My wife has anxiety over the fact that she has not had a period of time without requiring a trip to service. Truly disgusting behavior from a Dealership and Brand that is supposed to exude confidence/integrity and a level of trust and that is not being met

Niello Acura treated me like family. I got exactly what I…read morewas looking for and they made sure I was taken care of. I wish I remembered the sales person's name that negotiated with me. Great job man. And also a huge thank you to the Business Manager, Mike Joudeh. Thank you all so much.

They dont return calls, i have called about 5 times requesting new paperwork since the ones i had…read moreon the USB got crushed my nephew by accident All they said is "im gonna leave a note here" or "we will work on it, we will mail you your new documents and give you a call" And still waiting for that call, at least keep me updated with the follow up...... This is the only complain, everything else i can't really say negative

If I could leave 0 stars I would. I have not been able to drive this car in months because since I…read moregot it there has been problem after problem. The transmission went out, radiator cracked, leaking power steering fluid, needed the power steering all fixed all together. I spent at least another $5,000 fixing this piece of shit car.

these shady pricks sold me a car then closed down after not turning in my information for tags and…read morepink slip, it's been a nightmare and way too much money too even get my car situated now, stay far away if they are still open

Great service all around! Very friendly and helpful to get me what I wanted! Delivered a car from…read moreanother location for me too, that I wanted specifically. I am very pleased!!! Many thanks to Jimmy and Anthony! Great choice if you're looking for a used vehicle!

Potential customer having a hard time with parking and one of the salesmen was extremely rude to me…read morefor no reason whatsoever. I don't know his name as nobody could tell me who he was based on my description as I wanted to complain to management. He asked me to move my car, I gave a suggestion for more clear parking as the customer parking sign points to the lot I parked at (since there was no more parking in the adjacent lot outside the sales building. 3 other cars were parked in the same lot, and someone came to park right after me and he didn't say anything to that customer. I said it would be easier to figure out if the signs weee easier to read and the told me to "keep my suggestions to myself." Extremely rude, unprofessional and unwarranted to talk to a customer that way, in front of other customers he was helping. This is unacceptable behavior.

Buying a car can be stressful, but Harsha at CarMax Roseville made the entire experience smooth,…read moreeasy, and enjoyable from start to finish. From the very beginning, Harsha was incredibly attentive, responsive, and genuinely cared about making sure everything went as smoothly as possible. He kept me informed every step of the way, answered all of my questions promptly, and even took the time to respond to me on his days off. I always felt like I knew exactly what was happening and never had to wonder about the status of the process. He made both purchasing our new car and trading in our previous vehicle completely seamless. His professionalism, communication, and dedication to excellent customer service truly exceeded my expectations. I highly recommend Harsha to anyone looking to purchase a vehicle. His kindness, honesty, and commitment to his customers made all the difference, and I am so grateful for the exceptional service he provided. Thank you, Harsha, for making what can often be a stressful experience such a positive one!

I cant say this is a bad place, even when I was late I was still seen. First car I choose I did not…read morelike it. Car was to low on the ground like you can feel the road. I was so close purchasing a 2022 Mercedes benz Gla 300..however it was listed outside my budget.. I ended up purchasing Mercedes benz gla 4matic.. My auto team helped me pick it out... It arrived maybe 2 week later.. everything moved along fine, no game playing, no haggle hence you pay for that peace of mind, my only frustration once you purchase the vehicle service department dont return phone calls.. the number they use to text on I haven't received anything back..my only complaint to other potential buyers test drive during the day you can see any visible cosmetic damages, and come back another day test drive right around dark time to check all headlight is visible and working.. wait few days and see if you still want the vehicle also sometimes the prices may drop.. when I purchased my vehicle it was a price drop maybe less then 1k..anyways the service department can make the whole store make buyers or returning buyers have a bad experience seems after you get the car you get ghosted

Beck's Auto Sales has been in Roseville for over 30 years. I've purchased 3 older Hondas and 1…read moreAcura from them. I feel confident buying from Brian or Doug bc they go over the cars they purchased and make sure they have good brakes, new or newer tires, etc. Honest and have a solid reputation.

Another purchase of a reliable used Honda! This time it was a 2006 Acura TSX with actual low…read moremileage and only one previous owner. We needed an economical commuter car and Brian Beck had one! I bought my last Honda Civic from him in 2001 (a 1997) that ran fantastic for 15 years and was in great shape when I resold it to a co-worker for his son to drive. I wish there were more small, honest specialty dealerships like Beck's that have been in business for over 35 years. They don't need a website or reviews because they have so much repeat word-of-mouth business being done the way car dealerships should be run. No B.S. - They show you what service has been done with the factcheck report and prices are all priced to sell at current market value prices (which for used cars is high right now thanks to the previous 3 years of lockdown aftermath).

Great experience! Found what I was looking for, Clint and Jeremy were super helpful and so was…read moretheir finance man Jeff! Would highly recommend this dealership.

Disappointing experience at Hayes Auto Sales in Roseville.Our salesman, Ronnie, was friendly, but…read moreunfortunately he was not very knowledgeable about the vehicles and it felt like the main priority was making the sale rather than making sure we were taken care of. During our test drive of an Acura, a sensor warning came on. Ronnie noticed it, tried looking into it, but couldn't figure out the issue. I assumed it would be fixed before we purchased the vehicle, but that was not the case. After completing the paperwork, the warning was still there. We were told cleaning the sensor should fix it, but when we got home we discovered the sensor was actually missing. We had to fight with the owner, John Hayes, to replace a part that should have never been missing when the vehicle was sold to us. Buying a car is a major purchase, and customers deserve honesty, attention to detail, and a safe, reliable vehicle. Make sure you thoroughly inspect anything you buy here before leaving the lot. There are better deals and better customer service experiences elsewhere. The only positive part of our visit was Clint, the kind older gentleman at the front who was genuinely helpful and friendly.

This is my second car purchased from Autonation Honda in Roseville…read more Our salesperson Ahmad was amazing. He listened to our needs and showed us used and new models. He was very knowledgeable about the products and helped us evaluate our needs to the appropriate units. Negotiations was easy with very little back and forth and closed the deal within an hour. Once the deal was done the paperwork took longer mainly because they were so busy for Memorial Day and it seems everyone was buying a Honda- lol. Overall, nice selection of vehicle to choose from, knowledgeable staff, friendly service. This is a second car we purchased from this dealership over the last several years, so I highly recommend them.

Buyer beware - Autonation Honda of Roseville will not assist you with issues after purchase. It's…read moreclear why they aren't accredited with the better business bureau. I purchased a 2019 Honda Clarify in April of 2025 and was initally very please with my purchase. But when I went to file my taxes this year, I found out the dealership did not submit the required time of sale report to the IRS so that I could claim the clean vehicle tax credit the car qualified for. I tried reaching out to both the salesman and the finance manager who sold me the car initially for help - ironically in an email where the salesman, Malek, assured me that one I buy from Honda I'm a part of the "Honda Family", and they never responded! I called multiple times with and was told another finance manager, Kyle Smith, was responsible for filing these reports. He never returned my calls or voicemails. So finally I drove all the way to Roseville from Sacramento to handle it in person. Kyle Smith, their finance manager, was incredibly rude and dismissive, and wouldn't let me get 2 words out before interrupting to tell me there is nothing they could do. He walked off and refused to help more. I turned around and found another manager who was able to go to their "controller" Sabrina Radoff and she magically found a way to press the required buttons to file the report they should have filed a year ago. No one apologized for how I was treated by Kyle or for not returning my emails or calls until I sent an email asking for an apology and explaining how awful my encounter with this business was. Lesson learned: Do not buy from Autonation Honda of Roseville - they are happy to help before the sale, but afterwards, getting them to do basic things to help you is like pulling teeth.