I had to check out the NEWLY opened store that replaced Big Lots. This store is HUGE! We arrived later in the day and can you believe they close at 11pm. I accompanied someone on the hunt for khaki colored pants. I was merely browsing. I have to say the STAND OUT was the security guard all the way. He greeted us as we entered. He gave ave me a tip to use the self checkout because it's faster. I believe his name was Mitchell. They are still stocking the store and shelves were a lil on the lighter side. The store was super neat and organized. I'll definitely be back in a couple of months. read more

Ross Dress for Less - Department Stores Near Me - El Monte, California

Bad customer service . The lady working the fitting room was rude and seemed like she hates working at this establishment. Her interaction with customers is very poor . She seemed like she had just woke up and ran to get to work . Besides all that very rude! Dirty unorganized place . read more

I came in the evening trying to find some outfits and toys for gifts. The store had a good selection of items for a great price. There was a long wait to check out and the cashier I got was not friendly and acted like they did not want to be there. She gave me three receipts when I only wanted two separate receipts and left a security tag on one of my items so I had to spend more time getting it taken off. read more

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If you're looking for a stress-free shopping experience, I'd recommend going to another ross. I stopped by to return an item and browse, but left feeling irritated and annoyed. The juniors section has ridiculously narrow aisles, and while I was looking around, two young women and their mom literally boxed me in -- inches from my face -- with zero sense of personal space. No "excuse me," just loud, obnoxious chatter like I wasn't even standing there. Its a shame some people are raised with no manners/class. I got in line to check out, an older woman blatantly cut in front of me and acted as if she didn't know what she was doing. Between the crowding and lack of basic courtesy from multiple people, it was just not worth the hassle. This location feels chaotic and inconsiderate. If you care about respect, personal space, and a comfortable experience, I'd shop elsewhere. read more

I don't have high standards for the customer service at this location but when the wanna-be security was rude to me after I PAID (I paid for my items with my hard earned money, I did not steal) demanded my receipt, I didn't appreciate that as I am a paying customer. The lack of education and customer service skill of this person is apparent. Won't be returning to this location and am complaining to corporate immediately. read more

Right when I walked in, I was greeted by the security guard. As I walked around the store, the aisles are wayyy to small and I'm 100% sure they are not ADA compliant. They have one cashier while it looks like everyone else is stocking. Checkout process is smooth and now they ask if you want to apply for a credit card. As I was exiting the store, they check your receipt which is odd. Overall the atmosphere is not too great. Very unappealing. It would be great if they converted into a Marshalls! read more

No one offers to help, and when I asked for assistance, I was met with attitude. I waited patiently in the jewelry section and even pressed the help button, but no one responded. When I asked who appeared to be the manager if someone could assist me, she told me I needed to buy something first. I explained that I needed to see the jewelry before deciding to purchase? and that I had already bought something. She then said that if I wanted to look at the jewelry, I'd have to get back in the general line. By that point, I had already wasted enough time just waiting for help. Very disappointing experience. I don't know if it's laziness or lack of customer service skills. read more

Horrible employee look and spy on you like your going steal something! Tf this ain't Macy Tf making probably $17 an hr working as security tf read more

This Ross is a mess. Things are all over the place and looks like no one picks up. There is constantly an alarm going off as if someone is taking something as well which can become annoying. Besides that it's your average ross. I was only here to buy a belt and it took me, I kid you not, 45 minutes to wait in line and pay. Plan to buy a lot because lines here are long on the weekends. Good prices still though! read more

This is the worst ross I've been too. Every time it's always a disappointment. Understaffed, bunch of attitude from employees. Loss prevention acts like the military checking receipts. Worst place of business to come to but I find myself in need of things and this one is the closest to my house unfortunately. I hope corporate sees this review and takes appropriate action. read more

Don't shop here if you're pregnant and it's close to closing time. They will closed the register before closing time so they will reject your sale. What a waste of time. If they want to shut down the cashier before closing time then update your time so people don't waste their time. I just needed to grab a couple of things for my child. I mean how fast can a pregnant woman walk. read more

Tried to exchange something I bought for $16.99. was offered by cashier only $3.99 so I kept it. The clothing for women is ALL winter items. Ski jackets, turtlenecks, gloves, scarfs, ski pants, fur jackets. WE LIVE IN SOUTHERN CALIFORNIA! read more

Best Ross ever! Located next to a SuperMkt. Friendly greeted at the door. Lots of selections & Restroom is clean.

FAV! This is my fav Ross! I mean I love Ross overall BUT this my favorite store. It's always well kept. Organized as much as possible (can't be perf with all the ppl that go in and out). I always find great deals. I love how Ross has its set up! And there is space to walk around unlike other Ross Stores that I've been too and are a mess! Everything is cramped and you don't even feel like shopping. Not this Ross! I love it here. They always have a variety of clothing. All sizes, styles, types. Prices are amazing! Shoes are cute and the price is super good. I have got my boots from here for like $24! You know boots are expensive! Shampoos and lotions are great value. read more

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Very cleaned and organized, compared to others. Great finds with good quality and price.

Negative star! I was there on Dec 21 at 12:45 pm The line for puchase was super long, holiday time. I have a 2 item purchase and a 2 item return. No one was in the return line. But I waited in the purchase (long) line, which I think was more fair to others. When it was my turn to the register, I was called to the 1st register, which is also for RETURN and purchase. When I told her I had a return and purchase. She told me I needed to wait again in the return line! What the hell wrong with her. Too bad didn't get her name, but the receipt assoc# is 2154254. End up, I didn't return my stuff. I'm so pissed! This Ross store needs to have new trained employees. They are so rude and unprofessional. It's one of the worst ross stores. read more

Shopped at this location hoping to find some things that would make a great gift and needless to say I found some things!! I found lots of car accessories and utilities. The cashier at register 2 in the afternoon didn't greet me which was a little disappointing however the security did greet us! The location is clean and I always find what I need. read more

Ross Dress for Less - Department Stores Near Me - El Monte, California

this is the worst ross I've been too! I waited 20 minutes in the jewelry department to me. I asked the guard if can call a sales associate or manger and no came. GISELE the sales associate WAS very rude and unprofessional and was mad to be working there and didn't have the professionalism to give good customer service, I I had to go all the way the fitting room and ask for the manager she came and helped me. DO YOURSELF A FAVOR AND DOTM SHOP HERE! read more

Ross on Valley blvd in the Superior parking is the worst. There's plenty of parking complete with bacon wrapped hotdog vendors in the parking lot....ewww The store itself is a hot mess. You walk in and crap is all over the place, on the floors, racks of go-backs near the front door, and disarray as far as you can see. Why are the security guards at these places always some non-threatening kid that most likely has no power to stop a thief. Anyway, I walked in looking for a cheap portable cell charger and didn't find any in the electronics wall. They did have plenty of phone cables and headphones but no portables. On my way out the door I almost slipped on something wet on the floor. The security guard was looking right at me as a witness yet said nothing. I doubt I'll ever return to this specific Ross. read more

Tonight I was profiled for wearing a mask and beanie into this store. It was a cold night. I was followed by loss prevention for 10 minutes throughout the store by 2 different employees and when I asked why me specifically, he said it's their job and if I didn't like it, I could leave. So I left. I stood outside the store and I called in to the manager on duty and as soon as I asked for her name, she magically couldn't hear me anymore. As I'm standing outside the store, the loss prevention employee whose job it is to supposedly follow people through the store no longer needed to follow anyone anymore and just stood at the podium in front. Wednesday 1/24 7pm. Male was overweight and shaved head. Female companion was short-ish and also slightly overweight. I live nearby and have shopped here for years and have probably spent thousands at this location. I'll take my business else where. read more

The cashier is very bad customer service , i asked her to give me an extra bag and she said "no" . Why is that ? I'm okie if she can charge me for it I spend over 150$ i should have pay fee different transaction instead...are they discrimination here? If they said it nicely i will be okie but they were so rude read more

Ross Dress for Less - Department Stores Near Me - El Monte, California

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The WORST Ross!!!! Managers, cashiers and Loss Prevention have NO customer service manners whatsoever!!! Save time don't even bother stepping foot at this store. The thrift store down the street is better organized, clean and you are greeted with a smile. 1 to 2 cashiers for along line. While cashiers are busy talking to each other about a party and "who was drunk"' really? District Manager do something about this store or close it down. It's pathetic and messy and no respect to customers. read more

This Ross store should be closed for good because its employees/ sale associates/ Cashier gave its customers a very bad shopping experience when they come to this store...Bad customer service skills...Unprofessional manner and very discriminating against certain race...Be aware when stepping in this store to do shopping...It should earn a Zero star review instead... read more

I have definitely seen and experienced better at other Ross department stores. It was my first time shopping at this particular location. Parking: there were plenty of parking spaces, as it is located inside a big plaza. Inside: not too sure if they were short staffed, but the store was very disorganized and messy. Not to say other Ross stores I have been to were organized and not messy, but at least there were staff working on the floor to either answer questions consumers might have or organizing the store. In addition, the line was super long because there were only two registers opened. One register is supposed to be a return register, but it ended up helping out with the line. Tip: either purchase things you can carry out to the car or not purchase anything at all because you cannot use the cart to transport the items from the store to the car. Overall experience was not that great, but could be better. Hopefully, there will be changes to give consumers a better shopping experience or bring in more consumers. read more

There was this associate the told my little brother to sit down he wasn't running around he was playing with his toy and I told my brother don't listen to her because that's not her job to tell you what to do so we ignored her, we moved to a different isle and my older sister was leaning against an isle rack the really long heavy ones that don't move. She came and told her stop leaning on it. I couldn't believe she said that like how miserable can you be to be telling people what to do. I told her I'd call corporate because that's just not right. It's not her job to be doing that she should pick up the clothes and hangers that's all over the floor instead. read more

Why you should avoid shopping here- 1) They forget to give you your merchandise. One time I went shopping with my mom and they kept the bag. We didn't know a bag was left behind until we got home 12 miles later. We called them and it was still there. They made no attempt to apologize for this inconvenience or even try to chase us (we were in the store for another 20 seconds afterward). 2) They will accuse you of wearing an item you did not wear. They refused to refund me for an item I purchased 1 week ago because that's not their labeling standards and that I must have "re-labeled" it. They made a BIG scene and had customers look at me with a dirty eye. I had to return the item at the original store and it was HASSLE-FREE. Either the employees DGAF or the manager is a stickler, but it's a terrible shopping experience. Why shop here when customer service is poor, and you pay more tax (currently 9.25%) than nearby cities anyway? read more

This Ross in El Monte is a little more dirty and disorganized than other locations. Their merchandise is more limited and I left without buying anything. Rating: 2 Stars read more

Today I visited Ross Dress for Less in El Monte, CA with a friend to buy clothes for a new job. I brought six pairs of slacks and a blouse to the changing rooms and checked them in with the employee working there. Less than 10 minutes later someone knocked on the door to the changing stall I was in, in the middle of me getting dressed, and told me I needed to move to the men's changing room immediately. I told them I would not, and my friend at this point jumped indignantly to my defence. They left the changing room and I cut my shopping short to return to my own clothes and follow. The woman who knocked on the door said the employee who had checked us in had told her a man had entered the woman's dressing room (indicating me). In the spirit of education, I tried offering the manager a card from the ACLU which outlines trans rights in these situations, to which she replied "oh, I know your rights." It felt dismissive and condescending. As we were leaving the store, the shift manager who had knocked on the door apologized. She was the only one to do so. I left literally shaking: embarrassed, dysphoric, outraged, and incredibly hurt. I don't know how to make it better. I do know I deserve in the least an apology. The Ross customer service line said that this behavior goes against their company policy. If that's true, then perhaps more or better training is in order. I hesitated at first to place blame with the individual employee who started this all, but the truth is she checked me into the changing area, not alone, and with a rack of women's clothing to try on, yet still somehow judged that I was a man. I feel she should be in some way reprimanded for her transphobic actions. It's hard for me to share this. It was handled poorly and the treatment I was subject to is borderline illegal in this beautiful state. Yet it remains that for every act of discrimination I may endure, numerous acts of violence are carried out against trans women of color, who are far more deserving of your outrage and advocacy and far less likely to receive justice. I just want peace. read more

My fiancé went here and saw and experienced a horrible time at this store. The cashier Erica with glasses is rude. She seems racists to Asians as she was nice to the two Hispanic customers but when the Asian Mom and daughter went up she was super rude. Telling the daughter she couldn't give the Mom money because the mom was short. Like why is that girl still employed there. I mean the one in charge even noticed her attitude. If she cannot handle being nice maybe she should be off the register and only organizing the clothes. All of why my fiancé said it deserves a 1 Star...lind was SUPER LONG.... with two cashiers. And messy messy messy read more

Came here today and felt VERY discriminated here today. Every where I looked I saw loss prevention employees & regular employees everywhere following people and making them feel as if they were stealing. If you want a comfortable shopping experience this is not the place for you read more

It's rather annoying to overhear the Loss Prevention Reps aka Security give out a full description on someone loudly who is now being "followed/watched" because she is now in possession of a "designer bag" heading towards the front of the store. First of all, Ross does not carry any designer bags. I can hardly call Calvin Klein designer. Secondly, it's pretty comical to watch them role play like they are some kind of real law enforcement tracking down thieves. I get that they need to ensure that no one steals from the store but it's seriously annoying to listen to their play by play on a customer's action while you are shopping which makes the shopping experience very uncomfortable. Not only that but they also "casually" follow you or pace around customers to ensure you're not stealing. Pay attention and you'll notice the same employee will make its presence known around you. How f*cking annoying is that?? VERY. It's borderline harassment! Aside from that, this location doesn't have any good selections to choose from at all. I prefer the Azusa location near the University a lot better. And they let you shop in peace. read more

It doesn't matter at what time you come to this Ross It's pretty much always busy and they only have one cashier working. There could be 15 people waiting in line with carts full of stuff and they only have two cashiers and one of them is also doing returns. It also looks like the store never really recovered from Christmas. read more

I've been to this location twice and unfortunately both times I have been disappointed by the lack of selection of items. The shelves are VERY sparse and there are even some completely empty racks/shelves. As this location does get a lot of traffic, I hope the stocking of items improves. For now, my go-to Ross is still the Pasadena location. read more

Why. Do. You. Only. Have. ONE. Cashier. When. The. Line. WRAPS AROUND MULTIPLE TIMES?! Why does this place even bother having so many registers if only one-- maybe two if they freaking feel like it-- will be open at any given time?! To fill up the empty space that your lack of merchandise doesn't fill up? Must be why. I either see 4-5 employees doing sh*t nothing or no employees at all but one cashier and one bored as hell loss prevention high school kid. also, why is your fitting room closed at 9pm when you have TWO more HOURS of business. You make people try on tight pants on top of pants. NOT cool. With the selection of items in any department this location has, one should only come here once every couple months. You also absolutely do not need a calculator to know the difference when subtracting 20 from 28. read more

Absolute wonderful things & GREAT SERVICE! I can almost find anything in terms of utilities. With that said, I shop here on a weekly basis for household items, quick essentials, and designer clothes for a deal. read more

This is terrible. I understand that it's the holiday and everything but there is only one cashier that is open for this long a*s line. Oh and a return/exchange cashier is open. I'm assuming management sucks. I'm patient but damnnnnnnn. read more

Awful awful awful awful customer service ... everyone here has a a long face as if they hate working at Ross. You can't even ask a question because they roll their eyes at you . What's the point in working in retail then? read more

My sister was raving about how El Monte was levelling the playing field by building a Ross here! I been here at least 6-10 times and I have to say the selection is limited especially in shoes. Not only that, it is very MESSY here! I see the employees working hard to organise and sort the merchandise, but it gets out of hands with the amount of customers that come here. I personally come here to get my professional wardrobe and that is very hard. It would be nice if there were more specific sections between work, fitness and daily clothing. The same can be apply to dresses as well-- formal and informal. The pricing of the clothing and merchandise here is cheap and affordable! If you are lucky, you can get discounted branded items. REFUNDS & RETURNS : I see previous posts about employees not honouring a refund. I didn't have that problem. I returned a clothing without a price tag, and they honour the refund as long as I had the receipt and that the item was not worn/wash/alter. I'm only giving this Ross a 3 star due to limited selections, store disorganisation, and long lines to the register . I don't understand why Ross has 7 register but only 2 people working register every time I'm there. read more

Worst place to shop at. Long A$$ lines... 2 Cashiers and 30 people waiting... Wendy is just straighting the hangers on the side WTF...!?!? Let's open up! It's already 10 minutes... 12/8 @ 7:40pm read more

Absolutely the worst customer service I've ever experienced. Ross needs to change their policies and management or else they'll lose all customers. The young Asian look-alike cashier at this Ross was very rude and unprofessional. Huge lack of manners towards every customer. It was very inappropriate. Customer service here is a disgrace. read more