While shopping at the Union Landing Shopping Center, one of the stops was the Ross. It's located on the northeast side of the mall next to Burlington and parking was not an issue. This store was a large and spacious. Usually a men's department is small, but this store's men's department was pretty much the left side of the store and the inventory was pretty well stocked. Household items were in the back section of the store as well as the dressing rooms. On a Saturday afternoon, the check-out line was about ten deep with two cashiers. A third cashier opened up shortly after we waited in line. So this store rated above average compared to some of the Ross stores that I've visited. read more

See all

I was just there like 10 min ago , I had on my back pack on with me and started to shop when the guy at the door ask me to leave my back ( back pack ) and I said ok then I asked where do I have to leave it , he was pointing at the wall side and I asked where on the floor and he said yes , and added he will watch over it .... He want me to leave my back pack against the wall by the entrance door next to the broom and dustpan.... I know he was following orders but Ross if you change policy at least provide a rack and claim numbers for our belongings , this is totally insane .... To think I shop here all the time. Please improve your service , ain't gonna shop here anymore that's it read more

This Ross is one of the cleanest and most organized I have ever been to. The manager is awesome and I always enjoy shopping here. Keep it up! read more

Of all the Ross stores, this one is our favorite. Clean well stocked store with an excellent selection of home and kitchen items. As far as clothing it's geared for the ladies and limited selection for men, like all Ross stores. My wife goes once a week and I tag along read more

This Ross location has a wide variety of items to choose from. The prices are always fair and affordable. Customer service here is consistently good. The store is well maintained and organized. Even the restroom is clean and well kept. read more

Customer service is down to the toilet! Rude and unprofessional team All the cloth I picked was removed by the cashier on purpose and I end up not getting anything I had picked for the last bourse read more

Workers there are unprofessional and weird. As I left after checking out where the security guard was bothering the cashier by talking about his relationship life. So gross to have to overhear. The security guard then went to the exit and asked for out receipt after he had just seen us pay and bother me with the question "Do you think an eyebrow piercing would look good on me?" As my partner is right beside me. I avoid the question because it made me uncomfortable. Overall terrible. read more

07/20/19 Grand Opening today at Union Landing. Parking is plentiful since Office Max is long gone. Lots of peeps here for 8:30 am Saturday morning, but I am too. Lol. Brand new Ross' are always well stocked and clean, but usually not for very long but that is yet to be determined. Open, open, open. read more

Ross Dress for Less - Department Stores Near Me - Union City, California

See all

I don't go to this Ross typically, but I was on the hunt for some holiday themed pajamas, so I figured I'd try to go here. It was of course a bit busy as it was the week of Christmas so getting into the store, there was a bit of a line. I ended up goin to Burlington first before heading into this Ross. Luckily enough, the line did die down and it didn't take too long before I was able to get in. I did appreciate that the security was very good about the number of folks going in and out of the store especially during COVID. The parking situation here was fairly easy. It's a large lot that's shared with all the other stores like Burlington. This Ross used to be a Sports Authority. There's plenty of space inside. I unfortunately didn't find what I wanted but it was a very spacious and clean Ross. The line was unfortunately long, so I didn't even want to try to buy anything. The registers were unfortunately not manned to maxed capacity thus the line. But I get it...it's COVID. Regardless, it's a solid Ross. I wish I had more time to spend there to really dig into the sales. But again...COVID. I try not to linger too long as I don't want to expose myself. I'm sure folks here are happy that there's a Ross nearby. I'm always a sucker for a good deal! read more

Much better energy here. Security guard not only greeted me but smiled too! Just left the one in Southland. Came here to the new Union City ROSS in the old Sports Authority. This one is clean & bright. Layout a little different. Took walking around to find what I was looking for. But, Overall as far as these discount stores go this was a pleasant experience. I would return! read more

I'm not sure why the ratings are low for this Ross. I found exactly what I needed: a dress for my child's 8th grade graduation, a dress for graduation at work, a romper for my upcoming summer travels, and a spring top for my friend's dance recital tonight all for under $75 and in approximately 20 minutes. As previously shared by other Yelpers, this Ross is spacious and organized. The fitting rooms are numerous and clean. Parking is plentiful. My cashier was efficient and polite. So what may have impacted my experience? I had a list of what I needed. I also arrived within half an hour of opening. I will definitely be back for bargain finds. read more

Ross has lots of parking in the former Sports Authority space. Toys is still vacant next door. greeter/security officer acknowledged each shopper as they entered. (no doubt eyeballing cues). noticed entire premise is mostly filled with merchandise. lines to check out were snaking into the display area. random check of clothing revealed reasonable prices. a diverse selection of offerings. didn't see much edibles in the usual places. layout slghtly different. may be in another location. didn't see many cashier stations. 3.5 stars read more

So... I came in early morning. Greeted when I walked in. Grabbed a few items in under ten minutes. Get in line, I'm the only person. One person at the register with one guest. Waited and waited and waited... 7-10 minutes. 2 managers came up to help. Nobody acknowledged me, said just a minute nothing. So, I walked out. read more

I'm so glad that there's finally a Ross in Union City!!! Except for the Walmart and Target (on Whipple in Hayward), we don't really have a lot of choices for clothing and home accessories to shop at. We came here the day after their Grand Opening but the place is still packed. This is a descent-sized location and they took over the old Sport's Authority. There's plenty of parking as they share a lot with Babies R Us and Office Max and these two stores are closed. We just came to browse but ended up with a cartful load of stuff to buy but walked out without anything because the line went all around the back of the store and, even though we had no plans on a Sunday afternoon, we weren't going to wait in that long line. I will try to come back on a weekday hoping the lines will be less. I'm sure this will be a fabulous place to shop once the hype slows down a bit. read more

I had a return to the store today and almost left when O saw the long line. I'm happy I didn't leave. There were 3 clerks at the registers and they moved everyone along so fast you wouldn't believe it. They took care of business, no It's my break time or slowing down. I was there 9/7/23 around 1:00pm. Thank you Ladies Gloria read more

Brand new Ross has opened up here inside the Union Landing Shopping Center, taking up the former Sports Authority spot. Went on grand opening day and it was super packed, the checkout line was wrapping around the entire store! They had all 8 registers open, trying to get the line down, but it kept on building! The store was pretty clean for the most part, and it was organized pretty well, despite it being very chaotic and super busy. Only thing was that there were quite a few hangers lying around all over the place, that's how you know this place was packed! Also, not many carts left in front, as almost every customer had a cart to fill it with bargains! The customer service from the employees working here was actually pretty friendly and courteous. They were all working efficiently and they had a lot of people working the floor. Overall, nice to see a new Ross in Union City. Hopefully this place will not turn into a garbage Ross like many other nearby locations. read more

See all

Jesus Christ! At this moment exactly at 3:15PM at ROSS Union City I saw this Lady name Alejandra from what I heard she's an assistant manager? Per Valerie...I know she's an indian...when I asked her about the MK sling bag from their stand...she looking at me like circling her eyes I'm not clocked in yet Duuuhhh?....If you are the customer she's around that area writing something...however not all customer is always right I know that but for simple question to the employee? And acting like you are shit? That's wrong..totally wrong then here you go name Valerie I am not sure if this is the rules in Ross that if you are not clocked in yet then you are not support to help somebody just like that Alejandra the assistant manager. I am nobody but these employees of yours were terrible. If there's a negative zero for these employees I will make it negative zero.. read more

Very rude customer service at this store, Especially the cashiers they have. They call the customers like calling the next prisoner in line. They converse in a very unprofessional way and some of them were super rude. Their attitude was below any service standard in Retail. Please hire proper people or at least provide proper training before putting those rude people at the cashier window. Provide Role play opportunists to employees so that they learn how to speak properly in the service channel. Ask the employees to have some self respect. Because they really had no respect for any customer. I guess they never learn to respect themselves either. I don't set my expectation too high with store like Ross, comparing with other brandname stores who are a lot more service focused. But please, hire people who have some basic manner. Thank you! read more

Mediocre place with the slim basics only. Housed in the former Sports Authority. I remember Sports Authority used to be big inside. I walked into Ross feeling let down by the size. It's so small like the one in Manteca. The selves weren't full when I was there. Needed more merchandise to make my visit worth while so I can stay longer and perhaps to purchase something. Upscale cosmetics is inside the case-line where the jewelry is at. You have to ask someone to see it. I do give them props for maternity and plus size clothing. It's cute not enough though. Hardly no shoes! What's the deal with that. A good sized kids section though. Two stars because I was profiled by Loss Prevention. Unfortunately at lower ended stores. A female like myself with a kid in a stroller. I get profiled. I used to do Loss Prevention myself for a couple of retailers. I knew the signs of it. From the LP guy wearing the black jacket with the Loss Prevention written a-crossed it. I overheard what he said over the earpiece. It was directed towards me and my child. Would I visit this place again! Maybe if I needed a tank top and or yoga style pants for a cheap price. read more

On 1/26/21 at 7pm I received by far one of the worst experiences at Ross. Although we were greeted as soon as we walked in the store, the security guard Immediately started to follow us even as we were shopping at the first rack directly in front of him. He didn't stand close by but he stared us down from a distance. My sister who has special needs but is extremely aware of her surroundings, looked to me and said "that guy is watching us" at the point I would have walked straight out the store . The only reason we were there is to get a gift for someone who was leaving out of town. So I had to explain to her the ignorance and prejudice of people who look different then us. She still didn't understand but continued to let me know "that guy is still looking at us." At that point I decided to just get a couple of items and leave, with intentions on calling in and speaking to a manager regarding their LP team. Unfortunately my cashier Juliana MOD ( 689481) left us with a worst impression of management, as she's extremely rude and very unprofessional. She didn't greet us before rigging us up and didn't even look me in the eye when I was speaking with her. She continued to cut me off as I was speaking and yelled next before I couldn't even grab my items. I see no point in reaching out the the manager Gary, as I'm reading other reviews it seems "no customer service/ Racism" is the culture and standards of this store. I'll be reaching out to the BBB just so that there is a track record of the discrimination at this store. I will be returning all of my items today. Thankfully there is Burlington right next door!! We were able to shop in peace dispute the fact we brought in a bag from Ross, we weren't followed or watched and all their employees were extremely nice, they actually seemed happy we were there. We will definitely be shopping next door simply due to their great service. read more

I shopped at this Ross location today and bought a very heavy rug (8x10 ) the employee at the door told me i can't take the cart out so i asked him if he can help me carry out the rug to my car.... he said they are not allowed to that.... i have shopped at Marshall's and Homegoods and their employees are always ready to offer help bringing out heavy items to my car. employee was also RUDE!!!!! read more

Nice store! Very rude customer service! Seems like only the security guard is allowed to greet their customers! Burlington's customer service is much better thank you! read more

I just left this store with a bad experience. As I am paying for my items a lady behind me (Hispanic) goes to the register to pay and to dona return, the cashier (African American) tells her with a sarcastic attitude and pronouncing her words slow "you need to do your return first then do you purchase. I can do your purchase but then you're gonna have to get back in line so you can do your return". I'm pretty sure that I'd it was the other way around this would be considered "racism" she then continued to laughed and said "in English" I had to say something and told my cashier why no one told the lady as soon as she walked in the store to do her return first? Because I was told to do my return first. This is really a bad experience especially with all the attacks that Hispanics are going through. These people have jobs thanks to their clients and they need to show respect and appreciation. read more

Terrible clothes options. Cashiers poor customer service. The girl didn't even greet us or thank us. She didn't even take our receipt off the machine, my daughter had to do it. My daughter told me that's typical of all Ross stores. Very sad. read more

This store is understaffed. The staff is extremely rude. There were only three registers open with about 50 customers in line today at 8pm. When a customer asked to open more registers, the clerk replied, "do you want to apply for a job? We are hiring". read more

Ive been visiting this Ross now and then since opening. What I can say is that the people that work here are friendly. However, the merchandise selection here is simply lacking. You could physically count the number of clothes on the rack for men's wear. No shoes, 3 belts--pathetic. Hope they decide to increase the floor inventory soon. read more

Finally a Ross in Union City!!! We needed one close by. It's probably because it's fairly new but the place is super clean compared to the ones in Hayward and fremont. It looks small but it's not. They have a little bit of everything and at very good prices. They do look like they are under staffed but hopefully the hire more people eventually. I can see that being a issue if it gets packed since they only had one register open when I went. read more

My cashier Pennee was a gem! She was so personable and I had a great time shopping at Ross. My only issue is that the store is open way too late! Who needs to shop til 11 on the weekend? Please give these employees some rest! read more

alrignty here we go... the store is pretty good, the clothes are up to date and cheap, but there is a bathroom issue. I went to Ross back in July 2019 and the bathrooms were closed. They said they were not in order and again today December 7th 2019 it is still closed! The employees are telling customers to go to Tuesday morning (next door). I think that it is ridiculous that this big store doesn't have a bathroom that works. I believe that this bathroom issue should be fixed as soon as possible.the store I'm writing about is in union city CA. read more

Ross is perfect to buy clothes at any affordable price! There were friendly employees and security around here which made me feel so welcomed. When I was shopping here, they weren't too organized here with some of the aisles. I think this needs some work here to do better business. I didn't find much clothes that I was interested to buy. There wasn't much employees working the time when I came to Ross like around 3 workers. When I went into the rooms to try out my clothes I picked out, the rooms were somewhat clean but there were clothes still hanging around. Overall, it's pretty big in here to shop for your clothes and I liked the friendly service! read more

It's messy and stand in line for so long! They only had one registered open to help the return! I waited and I left!

I just had the most distressing experience I've ever had in my life at a store. I walked away from my cart and a floor manager took it away. I saw her taking it away and taking my stuff out of it and approached her and said that's mine can I have it back and why are you doing this? She explained that it was a rogue cart and that she had to take it. I was 4 feet way. She started arguing and being combative with me and accusing me of yelling. I don't believe I was yelling I was just trying to get my car back. There were people close by and no one looked at us like we were yelling. When I talk to the store manager he just kept on he just kept on me asking me if I was yelling. I said no. I asked about customer service. He said well there's no customer service if you were yelling. It is her word against yours. So I guess if you're perceived as yelling or if a worker thinks you're yelling or they can do whatever they want and accuse you of yelling they get off the hook - no big deal. Pretty scary to me. I suggested de-escalation trainer rather than escalation techniques. Unbelievable. Whatever happened to, "I am sorry ma'am. My mistake. Here you go." Instead I got accused of something I did not do and abused for it. read more