One of the few honest dealerships out there! Service is quick and friendly. Shoutout to Buddy for always providing excellent customer service! When it comes time to trading in my Jeep I'll be sure to give this place a go. read more

Rossi Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Washington, New Jersey

Have taken my 2015 Jeep Renegade in for an oil change (decent price with coupon) and nearly every time they have done their "inspection" (AKA - bogus reasons to get you to spend more money) and told me I need brakes! First time I needed new brake pads and rotors on the front - $399 (I brought to another mechanic and it only needed front brake pads - total $125 with labor). Another time I was told it needed brakes all around, for $699. Took to another mechanic and only needed rear brake pads!! DON'T buy any other services! read more

Rossi is a complete RIP OFF! I have a bumper to bumper warranty and they wanted diagnostic fees up front and also they told me my rear brakes need replacement, I went to another dealer and my brakes are just fine! WTF!!! GO RIP OFF SOMEONE ELSE - NOT ME!!! BAD BUSINESS AND DON'T RIP HARD WORKING PEOPLE OFF!!! read more

salesman are not knowledgeable whatsoever. Bad communication and service Been there a couple times with cash in hand they really don't need the business. Apparently the owner must be a multimillionaire already. read more

Buddy is EXCELLENT!! Service department is Excellent! Really worth buying/ leasing a Jeep at Rossi because service is EXCELLENT!! read more

Excellent service. Wanted to pick up a Dodge Durango and the price was good, financing was good. No issue's at all. Got there the day of pickup and was in and out in 40 minutes. Do not hesitate to shop at this dealer. Tom and Kris Nystrand Rockaway, NJ read more

Short Review: These people only want to make as much money as possible off of you and have HORRIBLE customer service. They lied when they said they did a 100-point inspection on my used car. They lied when they said they sent my registration and title to me. Don't buy anything from these crooks! Long Review: Recently bought a used truck from them. On Day 1 they were pushing me into buying, but I put a deposit on the car instead. A week later, I decided to buy the car. When I test drove the car, the salesman claimed work was done to the brakes recently. Well i guess that work literally just greasing the rotors because about two weeks after I bought the car I found out I had a frozen caliper! Matt, the salesman, also said they do a 100-something point inspection on their used cars.... BULLSHIT, BUDDY. So my dumbass buys this car and I pay for the car in full. I tell them I have plates to put on the car. They give me temp plates anyway and tell me their sending the registration and title in the mail. Multiple times over the course of the next 4 weeks i contact them about the registration and title. Each time they claim they sent the registration and title. During this time, the sales manager, Jeff, was straight up rude to me because I kept contacting them about this issue. Finally after 30 days, I demanded that they deliver the registration to me personally, because I paid to have them register my car, not put me at risk of driving an unregistered vehicle. Another 2 weeks goes by and I finally get the title. By the looks of the other reviews of this place I'm seeing, I think something shady is going on with the way they deal with their cars. read more

Avoid this dealer at all costs especially for a used car or truck. I bought a used 2001 Dodge ram 1500 slt larmaie 4 x 4 and i was told that they checked it out thoroughly and had it on a lift. Got it home brought it to my local mechanic who said i was lucky to make it home alive. The axel and tie rod were shot among other things which he had found wrong. total bill 2500.00 for repairs Called the dealer spoke with manager to see what they could do as it was a total lemon. They said they would get back to me several weeks past and I called again left several messages . They did not even have the common courtesy to call me back. The warranty that I paid for did cover about 500 of the total repairs but that was it. I have never been to a dealer that were bigger crooks then these guys If you buy a car or truck from them you can be sure you are tossing your money in the garbage. read more

The review I posted was when this dealer was called Johnson Dodge Chrysler Jeep..I have been here since Rossi took over and the service department was very good.. read more

Vince and Sandy at Rossi are very helpful and knowledgeable in what they do. I'm a return customer, buying my 3rd Jeep Wrangler from them, and I will def return for my future needs. Great and exceptional team at Rossi. Easy process, unlike other dealerships that waste your time. Highly recommend! read more

In my platoon there was a guy named John Johnson, he was a great dude and had a good attitude. This car dealer is just like him! They have great service and are always fair. When I bought my when I bought a Jeep from these guys they gave me such a great deal! I later drove that Jeep all over the place and it was great! But sadly there was a dead mouse in the back seat so 4 stars. read more

Rossi was super. 2nd vehicle i have purchased there. Sandy and Vince were excellent. I have purchased many vehicles and i can say the whole process is very easy at Rossi. They were fair with my trade, and pricing. I walked out extremely happy for the second time. Highly recommended. And felt very covid safe there. read more

Amazing I Drive all the way from Manhattan and I do not regret it for a second everyone from the GM to The Detail guy felt like family. My Sales Consultant Sandy was a dream to worked with and kept in constant communication for 2 weeks before the sale and all doors to all offices were open so transparent I felt like they were family. Look no further buy your Dodge Jeep Chrysler here. read more

So far, so good! Traded in a 2017 Wrangler JKU Big Bear on a 2014 Jeep SRT. Normally you don't go backwards, but I did! Boris and Tom were great to deal with. The truck has been fantastic and Boris was willing to discuss most of this over email, which is always my preferred method. The dealership seems pretty straight forward and honest! Just what you want to see! read more

I have been going here for years now and they have been consistently great. Honest and always accommodating. Sometimes there is a wait time but definitely worth it every time I need a tune up. Ask for buddy, he will take care of you! read more

Went to service my vehicle, got charged for tire oration and balance and the kid never performed it and still charged me.

Had work done on my 2014 SRT8 Challenger today, I will give 5 Stars to Parts Advisor - Jeanie DeVico, Tech - James Stevens and Service Advisor - Emily Chance. Unfortunately the rating drops as I questioned a discrepancy in price charged and price quoted ($20 difference). While the difference in price $20 was meaningless, it was the arrogance of the part manager who was classless. After spending $1k+ on parts and labor, and getting disrespectful treatment over $20, I will never go there again. Your loss of my future business over $20. read more

This dealer now call ROSSI Amazing experience , This is the most professional , perfect,!on time with every paperwork I just lease a Jeep Grand Cherokee today and I made the deal over the phone with Vincent Arcaro and Sandra Keiper , they are the logo of Professional people They made the transaction unbelievable smoothly without any problem and very safe in the circumstances of this CORANAVIRUS . Not mentioning the following up after I left the dealership to make sure I was happy and make sure all went smoothly. I have no enough words to describe the beautiful experience! I will recommend to everyone. read more

I came here to purchase a new Jeep JL after going to a few dealerships around my area. This is the dealership to come to when looking for a Jeep, Dodge or Chrysler... why? Because of their customer service and because they want to sell you a car without pressuring. They worked out a great deal with me and made it all as simple as possible unlike others out there. Not the first time purchasing a new car (not the last either) but experiences like this are very rare. I have to give Jenn Moss her props! She made my experience at John Johnson an exceptional one and for that I will buy cars from them and will recommend anyone buying a Jeep to come here as well to get the deal you're looking for with great customer service. Jenn was extremely professional and made the whole buying process as easy as possible. No headaches... she kept me posted along the way. Kudos to this dealership!!! read more

Product still doesn't work and they don't stand behind their product or their word! Well they were very helpful in the sales department. I loved the 2014 Dodge Durango. I took a chance having not bought American cars for many years. Unfortunately, my 8 MONTH OLD Durango needed a new Transmissions and all the associated lines had to be replaced. Additionally it is NOT an isolated issue other customers are having this systemic problem. On top of this took almost A MONTH to repair, twice require waits why they reordered additional parts! On top of this and to make matter even worse, they were suppose to pick of the rental car tab...they HAVE NOT. I'm stuck with a $1700 rental tab. Despite NUMEROUS calls to the dealership and DODGE nothing has been resolved. So bottom line, the product is still unreliable and the company and dealership still doesn't stand behind their word. Run quickly to Honda, Toyota, Subaru etc. I have owned them all and never had a frustrating problem like the one I'm having now. read more

Don't ever use this service department if you want your vehicle fixed correctly I brought my van to them to fix my air conditioning. They told me a line had a leek Ok, I told them to fix it. It cost me $1200 to fix. Two weeks later it blew out again. Now, they tell me it's the compressor. Ok, $900.00 dollars later I have them fix it. Two weeks again the air go out on the hottest day! I bring it back to them, now they tell me it's the other line that went bad they want another 1,200 dollars to fix it. I leave the dealership and go to another mechanic they look at it and all it needed was O rings. Now, I am out over 2 thousand dollars because of their mistakes. I called Chrysler and told them what happened. They gave me a case number. Big deal! They also said they had nothing to do with the dealership. So, what that tells me Chrysler is no help at all. read more

Save yourself a lot of money, time and, stress. Shop somewhere else. I purchased a used car here in July of 2017. I was told there was a 2-year warranty on the car. I was told I was getting a two-year warranty on the car due to the fact my credit wasn't fully established. The bank wanted assurance that if the car broke, it would be fixed so payments would continue. Flash to present day May 2018. The steering rack on the car goes. I look in my warranty booklet & it is covered. Great? No. I call John Johnson to schedule an appointment. It is then I find out this is a third-party warranty, that I paid for when I bought the car. I look in the paper work & there it was under Itemized cost, $2,000.00. Ok, shame on me for not reading the fine print. With this warranty there is a deductible of $200.00 for the work that needed to be performed. Ok. I drop off the car May 16th. I was told there are no courtesy cars available but with the warranty I am covered for a rental for 5 days. They arrange for me to have Enterprise Rental Car set me up. I get a call later that morning saying my total with be about $350. Because my tie rods will be replaced & that is not covered. I asked if my tie rods are so bad that they cannot be reused. Well it turns out they can be reused, so the total is back down to $200. But it is going to take longer than 5 days to repair the car because they couldn't get the part in sooner. May 24th John Johnson still has my car, I get a call saying the nuts & bolts on my control arm are stuck. So, they cannot remove the control arm. They need to remove the control arm to replace the steering rack. The control arm is not covered under warranty because the warranty only covers $1,000 for steering. Fantastic! I finally picked up the car on the afternoon of May 25th for $1039.00 including the $200 deductible. But that is not including the $38.00 per day since May 22nd I've been paying for a rental car because John Johnson still didn't have a courtesy vehicle available. I am still in shock over the lack of customer service. I like the idea of a warranty that covers an old used car. I wish I was given options when purchasing the car. There is no way I would have chosen this one. I would have shopped around if I knew that this warranty was not included. And I will never take my car back to the service department here are they are either big time liars or inexperienced mechanics; possibly both. Don't make the same mistake I did. read more

Excellent service. Excellent Location. Easy going. Not forceful. Understood my needs. I recommend this dealership to anybody. Along with my sales person Robert Marsh read more

Rossi Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Washington, New Jersey

This has been the worst car buying experience in my adult life!!!! Between the Finance Manager and the General Manager, it has made my life a living hell. Both parties have been unresponsive for months after trying to fix the issue. As a result, the vehicle has been repossessed twice because of John Johnson's negligence. Customer Service is horrific to say the least. I DO NOT RECOMMEND ANYONE BUYING A CAR FROM JOHN JOHNSON DODGE. Y.Jackson read more

Purchased a Jeep from this dealership and I have to say I'm very happy with the vehicle but the they forget who you are after they've made their commission from the sale because I called to make sure that they took care of my paperwork with the DMV and it went straight to voicemail and it said sorry the mailbox is full and can't accept anymore messages which means two things A) my number is blocked and B) this sales person doesn't doesn't answer their messages or calls and to top it off I get a text today from the sales person claiming they Lost their phone and just found it today by some miracle ?? Yeah right !!! text her days ago !! How stupid do you think someone is to even use that bogus lie and so this is why I'm rating it 2 stars it's very unprofessional don't shit on customers because without them you wouldn't have a business or a job SMH read more

In a search to find my wife the perfect 2018 Dodge Durango R/T - my experience with Boris A. from John Johnson Automotive Group was nothing short of an amazing! I will start with, I usually keep my expectations low with car dealerships - I hate the games most of them try to play! We have plenty of dealerships around us in the Bergen Country area, but we had no problem traveling an hour to Washington to work with Boris since he proved himself from the beginning. The dealerships around us with the largest selection of Durangos had one of the poorest ratings! We knew that was out of the question. I emailed Boris last weekend; along with about 5 other dealerships that had the EXACT car we wanted within a 100 mile radius. Most dealerships give you some automated email - to which I responded to anyways in hopes of talking with someone as my wife was in the market to purchase a car as soon as the following week. Out of the 5-6 dealer inquiries I put through, I only got two responses back that weekend - one of them which was Boris. In a nice way, the other sales person told me, if we wanted numbers we would have to come in the to the dealership. I explained we were 1.5+ hours away form their Long Island NY dealership and we could not waste time traveling back and forth with a 3 year old to get numbers. Boris on the other hand, had monthly lease figures the SAME day - and he even took our VIN - from our current car that we planned on trading in, got the pay off price, and provided us with a trade in value on our 2011 Explorer! Talk about a prompt and thorough response! So Monday rolls around. Over the weekend my wife and I decided we wanted the rear captains chairs. We went back and forth on interior color as well - originally it was red interior we were after. Boris found one, explained it was at another dealerships and that he could secure it for us if we left a deposit. We had no problem doing that. Long story short, the car was sold at the other dealership and they could not secure it. Our card was never charged - there was no commitment or any pressure! Boris explained he would search for the exact car we wanted. He found one, but the price was more expensive, and the interior was black. He sent over some photos and the window sticker right away. My wife loved the combination - but since it was more expensive - we did not want to pay extra for the technology package as that was not as important of a feature/package to her. Boris knew we had a "strict" down payment amount and monthly lease price. After talking with his manager, he said they would honor the original price by giving us more of our trade in. With everything lined up, we made an appointment to come in. We arrived at the dealership at 3:30pm on a rainy Saturday afternoon. We were in disbelief how quick the process was. Surely this beat any other dealership we have EVER purchased a car from in terms of transparency, speed, and preparation. We didn't have to wait on anything! We were back on the road by 4:45pm, no joke! There was no haggling. There was no pressure to buy any extra services or plans. There was nothing out of "left field". The whole team over their stuck to their word! As you can see, you can trust this dealership fully. Talk with Boris, he's one of the best sales people I have dealt with. Thank you again, my wife is thrilled and I am happy we chose your dealership. - The Rowinski Family read more

The service department at this dealer are price gouging on anything they can, hoping the customer just pays their pumped up bill. We had a coupon for a simple oil change and when they gave us the bill, it was nearly double the coupon price. They said they needed to put an "extra quart of oil" in the vehicle and some other ridiculous charges. BS. I have changed this oil myself and it NEVER needed an extra quart of oil at the ridiculous price of near $11.00/quart. Never will return there and you shouldn't either. To be fair, they DID take that "extra quart of oil" off our bill, which to me, admits they tried to scam us. read more

The worst experience I've ever had.. walked out the first time with the idea of getting a new car and was called non stop and the second I committed to a car no one returned my calls. The sales manager and the team was awful. Completely misleading in what they are trying to sell. I was passed around from salesman to salesman when I wanted an answer on the transfer of a car that had taken way longer than it should have been. My experience was non truthful and found out the hard way. I will never go here again and recommend everyone else does the same. If I could post this with no star I would. read more

Rick Holt was our salesperson and I have to say it was the easiest and most stress free car buying my experience I have had to date. The process was quick and respectful, relaxed and comfortable. Thanks for the awesome deal Rick!!! read more

We just purchased a new wrangler sahara from Johnson & were very happy & satisfied with our sales consultant, Boris. He did not pressure us but was extremely informative and answered any questions we had. The sale went rather smoothly, and we feel we got a good trade/deal. Boris is very personable & is a great communicator. I will be bringing my jeep back for services that it will need. Overall, this was the first time that buying a car was a pleasant experience! read more

We came to the dealership and knew what we wanted. We did our research. Boris met us in the parking lot. He was fun to deal with and this is coming from someone who vomited at the last car dealership visit. Boris gave me options and we ended up with a great deal. Tom in finance was awesome as well. Thanks so much guys! So worth the drive :) read more

I'm not understanding why this dealership is getting so many one star reviews, because they're one of the best dealerships to work with. After working for a dealership (Ford), and having bought another car from a Kia dealer, I was wary to buy a new vehicle, however, the staff at Johnson Dodge were a pleasure to work with. Eddie, the sales manager, went above and beyond to help me purchase my dream Jeep. I send all my friends & family to either one of their locations for parts, service and sales, no one has ever had an issue. In addition to this, I recently visited their new facility to get an oil change, and my Jeep was in and OUT in a half hour. That is normally unheard of for a dealership, (especially on a Saturday) but they know to have a full staff to accommodate all their customers. Five Stars for this amazing and honest dealership!! read more

I ordered a new 2014 Ram 3500 from them and the price was great and I was treated well. I have brought the truck back since for service and their Service Department is outstanding. Kelly, my service advisor, is the best. She listens and makes me feel comfortable on all issues. There have been issues with the truck, factory related and all have been addressed and fixed. I highly recommend John Johnson Dodge in Boonton. And yes the building is old but if you are truly looking for your best deal, and you do your homework you will get your best price here. The sales personnel and sales manager are great to work with. The Service Department is the best I ever had to deal with. I don't think you will be sorry. read more

Buyer Beware! I thought I purchased a Certified Pre-Owned 2016 Dodge Grand Caravan but after 10 days owning it, it has been in the shop for numerous problems such as, broken air conditioning, broken dvd player, broken dvd compartment, rear tire leak, rear passenger door doesn't lock, bad brakes shall I continue? It has been in their shop on and off for a rough total of 35 days. They lie, tell you what you want to hear. Don't trust them. Now they are replacing my front brakes for the second time and I can't pick up my car after I was told to come get it, because the "front brakes are burning and they don't know why." Now that makes me feel confident!! I would just like to know what compensation will i get for my aggravation?!?!?!?!?!!!!! Don't go to this dealership. Save yourself the aggravation and go somewhere else! read more

I wish I could give no stars. This is absolutely the worst car dealership I've ever been to. Terrible service amongst the workers and they all have attitudes. I bought a car from here a few months ago and there were problems with it a month in including the breaks already needing to be replaced and transmission messing up. The cars alignment was off and I mentioned it when the car was brought for service 3 weeks later and they wanted to charge for it. Don't recommend going to this place. read more

I'd give 0 stars if I could. Agreed to 3 year lease however they processed paper work for 2 year lease. I had to fix that issue with them and it was like pulling teeth. Contacted dealership to get payoff info on lease and to discuss purchase options and a man named Tom P would not even answer any emails from me. (He requested to communicate through email). Both my wife and I are in the market to purchase/lease a new vehicle and we most definitely will not go to this place again. Nothing but frustration from the beginning. I have also advised every friend and family member to stay away from this dealership. The finance department is a joke and can't even get paperwork correct as well as this shady Tom P guy who can't even contact a potential customer back. Hey Tom P, I hope the owners know how much money you cost them by not providing any follow up. read more

the service is so bad .... they did not put my car like it was .. they talk with me like I'm stupid and I don't know my car how it look like before I give them to repair.. they also did the scratches to my hood and they say I did the scratch by my self like really ( that's the way they treat the women ) read more

I can't understand any of the negative comments posted here. About 2 years ago I purchased a 2014 Dodge Durango from them. I ordered it loaded and it came in exactly as expected. Delivery went great. 20,000 miles later and it was brought in a few times for minor things and the service department was excellent. A year ago my husband purchased a 2015 RAM 2500 from them. Again, the sale went very smoothly, came in exactly as ordered and delivery was great. The RAM had one repair under warranty and a loaner was provided (you just need to ask when making the appointment). Both times we received excellent prices that beat any other offers. Then this past winter my husband purchased a Challenger SRT from them. Best pricing around and a big hit at car shows. All three experiences were great as are all three vehicles. The only thing I can agree with is the building is old and dated. Since I am not getting my nails or hair done here that is fine. read more

I am very impressed by the way in which every person I have been in contact with at John Johnson Dodge worked with me to provide an outstanding experience from start to finish. Everyone was professional, cordial, and patient with me throughout the entire process of consulting, test driving, locating, selling, and delivering the vehicle of my choice (RAM 1500 LIMITED). Hats off to their GM Scott Meshulam who took a personal interest in this endeavor. He must have aged an extra year or two with having to put up with all my technical questions about Apple Care and the many flip/flop changes I made when deciding on all the options I wanted on my truck. He hung in there professionally and never once complained or got exasperated by all the time he personally put into this sale. Not only was the lease pricing at JJ Dodge the most competitive out there, I got the white glove service and overall experience on top! The sales reps Dawn and Sandy were knowledgeable, friendly, and helpful. Sandy has called and emailed after the sale to see if I had any follow up questions and to congratulate me on my new vehicle. It was actually a pleasure to work with these folks and I would recommend them to anyone looking for any of the vehicles they represent. Rarely have I been able to provide this kind of a review from a B2B transaction... I never expected that I would want to spend the time writing this review but they have truly earned it. I would buy from them again if and when I want another Dodge, Chrysler, Jeep, or RAM. They've made me a loyal and repeat customer. Thanks. read more

I left John Johnson with a great deal on my Dodge Durango. Jim Durkin was great and helped me along the way during the process. Looking forward to work with him if I decide to get another vehicle in the future! read more