Literally the worst bowling alley! Employees also don't seem to care a bit for their jobs.

Made this review on round 1 fox valley mall page. Just have to say I'm very disappointed in the managers/higher up staff, I had been told multiple times aggressivley by one manager that if I kept winning the prize locker game they "have to put DVDs in there" then the pac man swirl game didn't pay out my 3000 tickets and went to error mode, the mechanic came after 35 minutes and just unplugged the machine right away, luckily i took a pic of the amount of tickets but if I hadn't I most likely wouldn't have gotten any of those, So I just suggest if anyone Is going to fox valley mall round 1 to try and win prizes, they let you win... but as soon as they feel you win too much, they do everything they can to try and make you lose read more

Round1 Bowling & Arcade - Aurora - Arcades Near Me - Aurora, Illinois

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Half of the UFO catchers/claw machines were not stocked when I went yesterday. Additionally, employees were doing everything to avoid the UFO catcher area throughout the night. This place has the potential to be five stars with its variety of games and merch, but falls short. read more

Firt time there...n they had to change our lane 3 times bc our balls kept getting stuck. The floor ND tables were covered it something sticky....food was fine but the pop machine needs to be cleaned...you can taste it was horrible. Never again. Not worth it read more

I have to give this place a solid 5 stars. My husband and I needed to get out of the house on a cold, dreary weekend evening. We headed to the mall to try and let the small kids walk around and get some energy out before bedtime. This was our first time walking into this place. We walked inside the upper level where the arcade games are. We unfortunately didn't make it downstairs, but will be back to check it out soon. The games were newer, clean, and seemed to be a lot of fun - for us and the kids! We spent about 2 hours here and it felt like we were there for only 30 minutes. Time flew by! You have to buy a card (for $1) to play arcade games. You load up how many credits you want, swipe your card like a credit card to play, and the tix are then held on your card. Hooray for not having physical tix to hold on to (or to count at the end of the night with a ticket machine). Overall we all enjoyed ourselves and are planning on going back in again this winter. read more

Pump it up, Theatrhythm, Tekken; Vampire savior and more! A great japanese style arcade upstairs and a bowling aisle downstairs. Machines were clean, well taken care of, and staff was polite. Cheap for the fighting games too at least! Absolutely one of the best arcade experiences I've had outside of Galloping Ghosts. Completely adored my time here, and will be back soon! read more

Worst bowling alley we've ever been to. We went on New Year's Eve 2018 and signed on for two games for about $110. The lanes kept getting stuck. They didn't have enough staff to effectively deal with it. It took over an hour to bowl 4 frames. They tried moving our family to a second set of lanes to start over, but those wouldn't start properly. The user interface on the computer systems is terrible. When we were annoyed at having spent 90 minutes struggling with trying to bowl at all and wanted a refund, they informed us that they don't give refunds. That's quite a racket to charge the money they charge, then allow their shoddy equipment and systems to deliver a crappy bowling experience, and when you don't want to deal with the waste of time any more, they won't return your money. This place is a rip-off joint. Go at your own risk. read more

Three men die instantly in a plane crash. They find themselves in some strange new realm, surrounded by beautiful women and kegs of beer. "This must be Heaven!!!", one of the men excitedly exclaims. Just then, a very glum looking gentlemen approaches the three men and states "welcome to HELL". "Hell!?!?!?!", one of the men asks, in a state of utter confusion. "I see nothing but beautiful women and kegs of beer!" "Let me explain..." the glum looking gentleman says. "Those kegs of beer...they all have holes in them...and the women...they DON'T..." Looks can be deceiving. This place draws you in because it appears clean and modern from the outside, but spend a few minutes trying to enjoy any of the games and reality quickly sets in. The floor and the machines are filthy and nothing works. They do not prioritize maintenance in any sense. The Pop-a-Shot style game's basketballs remained mostly lodged in the machine as the timer ticked away. They would come out every now and then allowing for only a handful of shots before the clock expired. Was this thing set on Carmelo Anthony mode? The water squirt gun game sprayed for a few seconds, then a message popped up on the screen in big red letters stating more water needed to be added. This game must have been made by the California State Government. The game next to it, fishing themed, had a handle that became unscrewed and was laying on the floor for who knows how long. How many Round1 employees does it take to screw in a game part? I dunno, I give up. Not far from this malfunctioning cluster was an employee themed game...a bunch of clowns standing around doing nothing, looking like they deserve to have rubber balls thrown at them. This could be fun if it wasn't for the fact that the mechanism that stands the clowns up is broken, leaving three out of the four rows permanently laying down. Get up and do your damn job you useless clowns. The claw games are complete crap as well. Everyone knows they are a scam, but these don't even maintain the illusion that you can win. The claw is essentially unresponsive to the control buttons. Swiping the preloaded credits was as much stimulation as these machines were capable of providing. On top of all this, they arrange this place like a labyrinth, making it very easy for your children, who are already in an ADHD frenzy fueled by endless flashing lights and loud noises, to scurry out of sight at a moment's notice. Combine that with a plethora of exits and a staircase, and it is a kidnapper's wet dream. read more

I'm visiting from out of town and this is the WORST place Ever!!!!! Rude workers who are so lazy! I was told that the bar was closed by this girl behind the counter then my brother went up to the bar 5 minutes later and she served him beer for the next hour! they told him bar closed at 1am, he tried to buy beer 10 minutes til closing and she wouldn't sell to him, she said oh we normally close at 1 but today we are closing 10 minutes early! wtf! I will NEVER COME BACK HERE AGAIN!!! read more

the bowling was fun in all BUT, the arcade upstairs is a scam it's too much to pay for 90 minutes when half of the machines don't work and are out of order. then i went back again to give it another try all the food was out except the burgers and fries but then they replaced my fries with tator tots that were dry and cold. the cheese burger was cold and tasted like outside it was gross, once i got home i had a terrible stomach and threw up multiple times. the service was terrible the cashier was confused on what to do. the wait for the food was at least an hour. read more

Lots of games, plenty of space and prices are good but the bowling experience was not. I paid for my son and I to play two games and we didn't even get through four frames and the machine shut down. The employee was nice and switched us to another lane but the same thing happened and then everything shut down 7 frames in to a 10 frame game. We didn't even get to finish bowling or get a refund. not a pleasant experience for my first time here. I probably won't go back as there are plenty of other places in the area that offer far superior service and better prices. read more

I do like this place. I wish it had a few more old arcades. It's always busy, but the staff is pretty attentive & helpful. We started going here when the mall was considered as a "dead mall". & yet, Round1 was like a huge flagship for the mall and keeping it alive. The mall is thriving again, and the popularity with Round1 has increased as well. It's not great for me to admit, but I like to watch in awe over the people who bring gear with them to sit at the same game all day. Hey, I get it. I just am not that capable of putting all my attention into one game anymore (not since the nes). Though I do prefer the shooting games. The option at Round1 aren't too shabby. But like I said, I like older games. The prizes in the crane games are always interesting, and the BF is kinda a crane game wizard. So we always leave with a trunk full. Other than the occasional rude teenager or upset parent for being there too long, its really not a bad place. It has a different feel, and its not really obnoxious like most. read more

Extremely rude. Each and every single high staff member I came into contact with at this establishment was new levels of rude. I cannot believe they have remained open. Every persons demeanor was awful. The hourly employees in stripes were okay at best but management was terrible. 0/5 0/10 overall bad experience. read more

Had a birthday party for my daughter and 11 of her friends. All and all things went well. Big complaint though, after the purchase of 4 large pizzas, 2 large party platters of wings,and a platter of fries I requested if I could have 2 boxes to take home one large pizza and some wings that were left over. Though I bought all of this food I was told I'm not allowed to get to go boxes company policy!!!! After spending all this money for the party (including 3 bowling lanes and arcade game cards for all the girls), I can't take home a large pizza. Please! read more

Worked here, due to miscommunication I'm fired and banned after 2 months. I worked in Amusement for a month after applying for mechanic then they moved me to facilities where I got yelled at by customers for cleaning up piss, shit, you name it. But since I know a lot of people don't know. Here's how it works. Buy a 1$ red game card, it never expires and you just reload money on to it and you save all the points on it. For the Club card it cost's 5$. (Keep in mind you have to pay 5$ per year) The 5$ Game card comes with benefits. The benefits are you save a 1$ for every 10$ or more recharge. The club card has a special feature that lets you move up in tier. So... for 10 recharges you get Silver you save 1.25$, for 30 recharges you get Gold you save 1.50$, for 50 recharges you get Platinum you save 1.75$ For Unlimited time play (Green Games Only) Red Card = 60 min. Club Card = 70 min Silver Card = 80 min Gold/Platinum = 90 min FOR KIDS! Kids Club Card has benefits just like a regular 5$ club card. But it only cost 3$ on it. And it comes with 3$ of credit already on it. It also comes with 1 free game Bowling per kid/card. As well as a free drink when purchasing 1 hour of karaoke. (You have to pay 3$ a year to keep it) You're welcome. I hated arcades even before I worked here. Parents, would you rather pay 1$ per game or save your money and buy it online? The choice is yours. read more

This place has soooo many fun activities but the service is TERRIBLE. IT took 26 minutes for someone to take our order while we stood in line. Two managers & two workers behind the concessions with only two orders ahead of us. No urgency, one register wasn't working & failed to relate it to the customers. Two managers staring at two food tickets, one person walking back & forth. Another irrogant male manager just hanging out by the bowling rental purchase. NOT ONE MANAGER acknowledges the dissatisfied customers waiting around in a lengthy line. HORRIBLE POSITIVES- they do keep the bowling area clean. There are fun activities. read more

Wow. This place really underdelivered. Terrible service: She told us AFTER we purchased cards that their credit card machine was down and we had to borrow CASH FROM OUR NIECE!! The packages are completely grey. We thought we bought 90 minutes of play and again... AFTER we purchased the card we were told it was only for 60. "Unlimited" play means only having access to broken or cheap games and you won't be able to accrue tickets for prizes. We won't be coming back. read more

I went to the Round 1 in Fox valley mall in aurora IL. I had a HORRIBLE experience. The manager was so useless and extremely rude to me and did nothing to help. He just lied to my face and smirked at every remark he made. He was short, stubby, and wore glasses. This is the type of person round1 hires to represent them? My little 11 yo brother had only 1 dollar, and the staff took his dollar and put it on a card knowing he can't use it to play because it only gives 4 credits on a card. Each game in the store is 5 credits. Why they took the money in the first place baffles me. When I arrived and heard this I asked to speak to someone because the workers didn't care to help. The manager and workers were so rude and careless they would not let me pay any amount of money to get 10 credits on his card to let an 11 year old enjoy two games when they basically stole his only dollar. They put 4 credits on a card and took his money knowing he can't use it. They basically scammed a child out of his money and didn't let me fix it no matter how hard I tried. I will NEVER return to Round 1 and neither will any family or friends, I hope you'll do the same. 0/10 for customer service, they have no heart to help a child play at a place made for children to play and instead robbed an 11 yo. My brother left the mall sad and disappointed he did not get to play any games at all after running around the store for 1 hour excited to play a game he picked out. I still remember them all shaking their heads at me saying no and him watching them. He will never forget the disappointment. Don't bother bringing your child. read more

Wow...just wow! I have been waiting for this place to open and finally made it out during my kids spring break. I tried not to have any expectations and the ones I did have were blown away lol. We arrived a little before 12pm on a weekday. It was pretty empty thankfully. We started downstairs since it does have two floors. On the first floor they have pool tables, bowling lanes, darts and a concession stand. I was so curious as to how you would get between the two floors and was surprised to see they had stairs, escalators and an elevator! Upstairs, now thats where my kind of fun is! There really is so much to see up there you should really walk around before you play anything! First you'll need to purchase a card to add credits to so you can play games. They have different cards that give different perks and obviously they're different prices. If you enjoy arcades I do suggest buying the upgraded card for the perks. There is something for every type of arcade lover. They have some classic games that you win tickets from and some carnival styled games too. There is also a section with games like DDR and Guitar Hero type games but they are slightly different. If you love claw games...well, they have a ton! And the prizes are sooooo cute!! So many plushies! I'm really holding back inserting "kawaii" emojis lol My favorite section is upstairs near the main entrance...they have Inital D racing games!! Initial D is an anime lol Thats also where you'll find the fighting games...like Tekken 7 and street fighter. You can purchase time if you want to play friends instead of swiping the card over and over. If you're not into those they also have karaoke lounges that you can rent time in. Complete with a little stage and everything! I've never been to japan (hopefully one day!) but I get the feeling as those the actual arcade area is like an American/Japanese style arcade and I love it! I absolutely plan on spending a ton of free time here with or without my kids lol oh and they're open till 2am all week long apparently! read more

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I have been to Round 1's in California and the other in IL this one was by far the best because the staff was so helpful and attentive they were positive and seemed to really enjoy their jobs. Felicia was outstanding and gave my friends and I helpful tips on how to win from the claw machines she provided probably the best customer service experience I have ever had. I also would like to recognize Alexander he was the first staff member I came in contact with when I arrived he was at the cash rep and was so friendly and helpful. read more

They've definitely improved! With their customer service and maintaining the machines and rooms. My sister and I go karaoking every week and its pretty enjoyable now. They even added in an automatic air freshener spray in the room we were in! Awesome job!! read more

Food service took awhile but it was good when we got it. The arcade games were fun and current. The stuffed toy games are a waste of money!!! The bowling, pool tables, ping pong & darts are always fun. read more

Celebrated my daughters birthday out here and was a very bad decision.the party host was never to be found and was slower than a sloth. Our food came in 20 min late even after following up multiple times. Pizza was burnt.would never ever recommend anyone to have a birthday party here. read more

Round1 Bowling & Arcade - Aurora - Arcades Near Me - Aurora, Illinois

Loved this place! We spent some time playing more of the adult games then spent time trying to get tickets from the kids games. We have been here a few times. Ice cream is only 1.99 per scoop. They also have Japanese beer! The only problem with our visit was the girl counting our tickets in the toy shop. She looked very bothered and annoyed by us. As we could not decide what we wanted out of the stuff we had. Remind you, you are working with kids daily, it's an easy job the least you can do is smile and interact kindly. read more

We hosted a birthday party here for an 8 year old: Management couldn't help us with arcade cards that were intermittently not working - they only give unlimited play for a handful of arcade games. The manager told me to call "corporate" if I had any concerns about that. Yup, I'll step away from my kids birthday and alienate my guests to call corporate. They needed to make sure people finished their ice cream before giving us another scoop -- a couple kids dropped their ice cream and they wouldn't just courtesy replace it. I spent about $450 on this event. Lol what a waste. Food came out in piecemeal - we prepaid for lots of food and they didn't bring plates or enough cups and it was truly embarrassing as my guests had to constantly go up to the staff and ask for help. Additionally you are not allowed to get "to go" containers for the food that's on the table. I mean it's going to be thrown away and we paid for it so we argued to get to go containers for the food already on the table. The manager seemed bothered by all our concerns and I even expressed to her I was embarrassed in front of our friends. I recommend considering Bowlero or another facility as their service has been stellar compared to this place. read more

This was the worst possible experience I've ever had. The bar and kitchen were under staffed which made it take forever to get drinks and food. I ate half of my cheeseburger before I realized it was undercooked. I then spent the next two days throwing up from food poisoning. I complained and got my money back for the burger but $6 wasn't worth the shit I went through afterwards. read more

Round1 Bowling & Arcade - Aurora - Burger wasn't even cooked. Got food poisoning that lasted for days. - Arcades Near Me - Aurora, Illinois

Horrible! Just horrible! Made us wait over an hour for bowling when there was only 2 other Groups playing. Then, we finally bowl, we paid for two games. We were only on the first game, not even half way through the game and they shut our game down. So at that point we didn't want to play anymore. Not only was the bar closed before 11pm, so was the kitchen. We go and ask for the manager to get a refund for the games because we didn't even want to play anymore. The manager was beyond rude. Worst customer service ever!! She said she was not going to refund us for the games. We didn't even play half the first game. She barely wanted to refund us for the second game. I will never go back here again. It should be all about customer service and this was nowhere near it. The manager was very rude! Don't ever come here read more

Waited 35 minutes for a slice of pizza and some fries. Got the wrong kind of fries. They looked at me in confusion when I told them. I spoke to a manager and she told me that she had to go back to work. read more

Do not bother coming here on the weekend as long as there are COVID restrictions. They are at max capacity as early as noon and you have to wait to get in. Then, once you actually get inside, there is still a 90 minute wait just to bowl. They don't open more than three lanes at a time. The wait for the food is long and the staff is rude. I've been so disappointed with the service today that I doubt we'll ever come back, even after the COVID restrictions are gone. read more

Like any place this spot can get pricey, but is over all affordable. They have pool tables rented by the hour, bowling, video/arcade games, air hockey, and a concession stand for kids and even beer for the grown ups. Like any modern establishment they do take cash, credit, and debit. My son and I had an awesome afternoon here! read more

I used to go here every once and awhile. But today, we come in and see they have a long list of banks they won't accept debit cards from. At all. And that's just this location. I used my card at the Round 1 at Stratford 4 days ago and had no problem. So apparently, you can only use credit cards or cash now? Sounds like a mob front. I won't be returning here. Check to see if you're one of the 10+ banks they won't accept debit cards from anymore before coming in. read more

It's been awhile since our last visit so when the family came over we decided it was time for another trip. While their karaoke system may not be top notch, with the most updated song selection including Asian songs, the price couldn't be better. Plus karaoke is the best with famiy and friends! The staff couldn't have been friendlier or more helpful. There was an issue regarding our room and Jessica was quick to step in and help us. Asenath was also quite patient with our fail attempts at winning plushies. She was willing to explain how to play and was all smiles with every reset. I appreciated the energy and understanding of the employees that evening. Don't be afraid to ask for help! Needless to say, we had a blast! read more

Once again they have failed to impress me. Fries were great but expense and the game kept messing up due to technical difficulties. This has been thus far the worst visit ever. This place is just horrible. Not coming here again. read more