Our warranty company recommended this location as an in-network service center, and I'm glad they…read moredid! The service advisor was so pleasant and informative. He took the time to explain everything thoroughly and in detail, and even though I'm not a "car person," I left feeling confident and fully understanding what was going on. They finished to work on our car rather quickly and she is running smoothly again. 100% would recommend!

I came in here because I needed my alternator changed and wanted to support a local business. BIG…read moreMISTAKE. They replaced it on Thursday with a part they sourced and told me was NEW. I asked about the guarantee on it because AutoZone had lifetime warranty on their alternator. Riccardo told me their part will be 1 year or 1,000 miles which was good enough for me. On Monday, 4 days after getting my alternator changed, I drove to New Jersey. About 3.5 hours in, my car broke down on the New Jersey Turnpike. I needed 2 tow trucks, one to get off the turnpike and another to get to a repair shop. Thank god I found somewhere open on Labor day who took my car in and repaired it on Tuesday. Every test I had showed that the "new" alternator failed. I spent almost $600 at Briars service station getting my alternator replaced. I had to spend almost $900 to have it replaced in NJ again to make it back home. I took the alternator back to Briars and explained the situation. They had the part tested and said it passed the testing but either way, after a 3.5 hour drive, it failed and left me stranded 4 states over. The only way for me to get home was to have it replaced. I told them, I know you used a rebuilt alternator, that is what the NJ guy told me. Riccardo said "correct". I was told this was a NEW part, not a rebuilt part. I NEVER would have accepted that, I would have got a brand new part from AutoZone for the same price! I wish I never came here. I spent hours and days I cannot get back waiting for tow trucks and waiting for my car to repaired. Briars will not issue a refund. I am filing complaints with MVDB, Virginia Office of the AGs Division of Consumer Counsel, Fairfax County Consumer Affairs and my credit card company. Shame on you Stan and Riccardo. Response to Stan: I called for an estimate on Wednesday while I was standing in AutoZone. I did mention that I might bring my own alternator part from AutoZone but then I called back and said I would like to go ahead with the NEW part that you source which you said would be there on Thursday. All the prices were given to me by Riccardo on the phone. I took a note of it and agreed of the parts and labor for a new alternator. I had no other issues with my car apart from needing a new alternator. I had AutoZone check the battery which was fine, both before and after you installed the alternator. I was not told it was a remanufactured part at all. I was told it was NEW. Otherwise I would have got the new part from AutoZone who offered lifetime guarantee for the same price. I am not complaining about your pricing. I am complaining that I have paid for a remanufactured part and the same service within 4 days because your shop either didn't do a good job or used a bad part, leaving me stranded 4 states over! I drove back perfectly fine from NJ with the alternator they replaced there. Clearly your work was the issue. I have read many terrible yelp reviews now about your shop, I wish I saw them before coming in. What a terrible repair shop and customer service.

I called this place to inquire about the cost for labor on an oil change and oil filter. I was…read morequoted $35. When I got the bill, it was $37.5. The guy on the phone forgot to factor in an $2.5 EPA fee so no big deal. As I was reaching for the bill from the first guy, a second guy said she got a "special" filter. A regular filter cost $5 and the "special" filter cost $11. I checked with a male friend, that filter costs $7.5. So the bill was adjusted to $42 (yes, the math doesn't work out). Then a third guy adjusted the bill to $45 with NO EXPLANATION. This place will ripped you off. Stay away!!!!

Ajay and crew are honest, helpful, and do excellent work. I have taken several cars and gotten my…read moreinspections, tune-ups, and repairs done there. I have never had a problem with any of the work they have done. Those problems range from cracked axles to brakes to burned out power window motor. All the work was done professionally and quickly. They have even been honest enough to tell me that I didn't need work done. I have recommended them to several friends who have been satisfied and became ongoing customers. I'm sure the prices are excellent but that's hard for me to know because I have not taken my car(s) elsewhere for a very long time. That's the best compliment that I can give them.

Very efficient state inspection with a very cost-effective small replacement of light bulbs. Good…read morecommunication, friendly service. Clean. It seems quite popular too so it's best to plan your visit for a less busy inspection time, or plan for a while in line.

We have been going here for our car service for the past 10 years .All who work here are extremely…read moreprofessional. We get our moneys worth. Very honest people reasonable price .

Actually my review would focus more on the lady working in the front desk.. but let me start by…read moresaying that I've been bringing my car there for almost 3 years now because I really do like and trust the mechanic there who's name is Solly.. I give him 5 stars.. I think his 1 on the very few mechanics that I may say so trustworthy.. Now, like what I said I want to concentrate on the lady who works in the front desk.. she's actually new there.. she's very rude.. very loud.. poor customer relation.. does not even know the proper way how to resolve some issues of the customers in a calmly manner.. again in a calmly manner.. raising her voice and insisting and argumentative.. i think she got anger issues I know this shop got good reputation BUT with this new lady .. I hope the owner would reconsider to hire a kind and better one.. I am very used to this guy who used to work there in the front desk.. I think he retires already.. he's way better than her.. thank you!

I recently went to Chantilly Shell for what should have been a simple service -- replacing one…read moretire, installing new wiper blades, and removing a wheel lock. I ended up paying nearly $300, which is outrageous for the work done. Here's why I'm disappointed: They charged $127.50 for one tire -- way above average market price. The wiper blades cost over $50, even though you can buy quality ones for half that. On top of that, they added fees like "hazardous materials" and "shop supplies", which felt like a way to inflate the bill. No transparency upfront -- I wasn't warned about the high cost or extra fees until the invoice was printed. I expected fair, honest service -- not dealership-level pricing at a gas station shop. I won't be coming back, and I suggest others get quotes elsewhere first. Services Auto windshield repair, Tires, Auto tire replacement

good work and knowledgable. malcolm and daniel were very…read morehelpful and good apptitude they

Recently, I went to this gas station and I was told I needed front and back brakes and rotors. I…read moregot new brakes and rotors for the front. I went to another shop a week or so later and was told I didn't need rotors for the back (just brake pads) and charged me a LOT less. I'm very disappointed because I've been to this gas station before and I felt as though they were honest. I'm all for making money but not over charging me.

Three years and counting...and still, a 5-star rating…read more I've mostly come here for my oil change, omissions and safety test and the service was and still is excellent. I have not used their other services - so I cannot speak to that - but I assume their consistency and reliability holds throughout. I especially like and appreciate both Adi who is thorough, professional, and prompt and the manager, Edward who is great (even with questions on the phone). Whoever is the Regional manager needs to give both these gentleman a raise. Great job guys!

After getting gas the shifter stuck in PARK. A mechanic named Mel came out and looked up how to…read morerelease the system to change gears. He also found that the linkage to the gear shifter was broken which he was able to rewire for a temporary repair. Mel said to bring it back on Monday for repair. Great Knowledgeable Service. Their reports and estimates are very thorough.

This is my family's go-to spot for an inspection. Dale is thorough and friendly. He always takes…read morehis time to explain what he's found and what you should keep an eye on. He's even run diagnostics for me when my check engine light came on the same morning I was about to take a trip, and let me know what to ask for when I took it to the dealership mechanic. I feel like I can trust his work and advice.

SCAM! Went to get my vehicle looked at since a check engine light appeared... was told i was able…read moreto drop it so Kenny could take a look at it--- did not give any details about pricing or any of that sort. Next day I come pick up my car to see what's wrong and still having to pay 200 just to get the car looked at and a diagnostic ran(was never told a diagnostic would be done prior or pricing)

So glad I found this place when I moved to the area! David and Hung took care of my car the same…read moreday I dropped by just to see if they could possibly help. I left impressed by their thoroughness and transparency and special props to their new report system that shows exactly what they found. I'll be back for all future car needs and can feel confident in the services unlike other places where you feel somewhat taken advantaged of - especially as a female walking in solo!

I brought my car to Bingo tires for CV joint and control arm repairs. The guy quoted me around…read more$2,000 and promised a 5-year warranty. I told him I could only afford the CV joint unless there was a deal, and he promised to call me with the final total before starting any work. He never called. Not once. I left my car at 8:30 AM. Went back at 3:30 PM -- he told me to wait a few more hours to get part ready. Still no call. Went back the next day at 3 PM -- shocker: repairs were already done without my approval. Returned again at 4 PM -- invoice was ready: * No discount * No mention of warranty * No explanation When I asked where the 5-year warranty was, he flat-out lied. First he said it was written on the invoice (it wasn't). Then he said it was in the system -- but refused to show it. Then he changed the story and said, "I never promised 5 years -- it's only 1 year." When I asked him to write even 1 year on the invoice, he refused again. Just kept saying: "I'm busy. It's done. It's done." That was his final answer. I left without paying and told him I'd be back the next day. Then -- this part is unbelievable -- I got a call that night from a random number claiming to be a police officer, trying to intimidate me into paying. Total abuse of power and completely out of line. Let me be absolutely clear: This man is a liar. You cannot trust a single word out of his mouth. He says whatever he wants to get your car, does the work without permission, then gaslights you, refuses to write anything down, and tries to scare you into paying. Stay away. Run, don't walk. This is not someone you want to deal with -- ever.