I needed a safety inspection, and am new to the area as of a few months ago. It's always so hard to…read moretrust a new car place for the fear of getting scammed or being overcharged (especially as a female). I was thankful that my friend had recommended this place to me as she has been coming here for 3 years. I dropped my car off at around 8am Saturday morning, and the worker there said it would be ready by approximately 11:30. Sure enough, I got a call right around then saying my car was ready to go. He also printed off a few recommendations with quotes for new tires (mine are definitely on their last leg being 5 years old now). I was happy to have found a new car place that seems to be trustworthy and reliable, one less thing for me to research being a new resident to the area!

I came in for an inspection and it came back with the ink smudge, residue from the last sticker,…read moreand glue smudged still on the window. This should be the easiest job but was still done sloppy. When I told the customer service rep, he sounded mad at me like he was done wrong. Unbelievable, don't take your car here.

I ended up going back to get the rear brakes replaced too. They gave me another free rental car…read moreand a small discount and had it done within a few hours! Unfortunately, my exhaust heat shields gave me trouble a few days after getting the brakes done so I brought the truck back. Not only did the fix the issue within 20 minutes, they took me right away and it was on the house since I am a regular customer! You don't find this kind of mechanic customer service anywhere else in Northern VA. Call Buddy at Burke Auto!

15-year customer -- Buddy keeps our fleet running. Great work. Great to deal with people we know…read moreand can trust.

Be careful with this people . My son who is a teenager dropped of his car for an oil change and I…read morealready called then do not do it because we found another place who is almost half the price. I clearly told them he doesn't have much money . And guess what they offer him all this unnesesary chemical / additives and they told my son it is very important. He paid $165 for an oil change! These people has no heart . Taking advantage of young people .

HONEST Dealings & Good people…read more MILITARY VETS / FAMILIES, Like most military Veterans "Honesty" and "Honest Dealings" are at the top of my list when doing business. That's exactly what you'll find in Omar and his Team at Chantilly Repair Center Express. My 2009 Lexus IS250 hit 201,346 miles recently. Pohanka Lexus tried to swindle me out of my car and into a new one by NOT telling me the car needed additional maintenance after having them service it twice. Infact, they encouraged me to drive it in its unsafe condition and "....if anything happens we'll be here to sell you a new one". Omar and the guys at CHANTILLY CAR EXPRESS saved my car and saved me thousands of dollars. That's the type of Honesty and Honest Dealings we need to see more of in this country. Thank you Omar and the guys at Chantilly Repair Center Express. You have my loyalty and patronage from now on. ~ 1SG Derrick Wilson U.S. Army

Our warranty company recommended this location as an in-network service center, and I'm glad they…read moredid! The service advisor was so pleasant and informative. He took the time to explain everything thoroughly and in detail, and even though I'm not a "car person," I left feeling confident and fully understanding what was going on. They finished to work on our car rather quickly and she is running smoothly again. 100% would recommend!

I came in here because I needed my alternator changed and wanted to support a local business. BIG…read moreMISTAKE. They replaced it on Thursday with a part they sourced and told me was NEW. I asked about the guarantee on it because AutoZone had lifetime warranty on their alternator. Riccardo told me their part will be 1 year or 1,000 miles which was good enough for me. On Monday, 4 days after getting my alternator changed, I drove to New Jersey. About 3.5 hours in, my car broke down on the New Jersey Turnpike. I needed 2 tow trucks, one to get off the turnpike and another to get to a repair shop. Thank god I found somewhere open on Labor day who took my car in and repaired it on Tuesday. Every test I had showed that the "new" alternator failed. I spent almost $600 at Briars service station getting my alternator replaced. I had to spend almost $900 to have it replaced in NJ again to make it back home. I took the alternator back to Briars and explained the situation. They had the part tested and said it passed the testing but either way, after a 3.5 hour drive, it failed and left me stranded 4 states over. The only way for me to get home was to have it replaced. I told them, I know you used a rebuilt alternator, that is what the NJ guy told me. Riccardo said "correct". I was told this was a NEW part, not a rebuilt part. I NEVER would have accepted that, I would have got a brand new part from AutoZone for the same price! I wish I never came here. I spent hours and days I cannot get back waiting for tow trucks and waiting for my car to repaired. Briars will not issue a refund. I am filing complaints with MVDB, Virginia Office of the AGs Division of Consumer Counsel, Fairfax County Consumer Affairs and my credit card company. Shame on you Stan and Riccardo. Response to Stan: I called for an estimate on Wednesday while I was standing in AutoZone. I did mention that I might bring my own alternator part from AutoZone but then I called back and said I would like to go ahead with the NEW part that you source which you said would be there on Thursday. All the prices were given to me by Riccardo on the phone. I took a note of it and agreed of the parts and labor for a new alternator. I had no other issues with my car apart from needing a new alternator. I had AutoZone check the battery which was fine, both before and after you installed the alternator. I was not told it was a remanufactured part at all. I was told it was NEW. Otherwise I would have got the new part from AutoZone who offered lifetime guarantee for the same price. I am not complaining about your pricing. I am complaining that I have paid for a remanufactured part and the same service within 4 days because your shop either didn't do a good job or used a bad part, leaving me stranded 4 states over! I drove back perfectly fine from NJ with the alternator they replaced there. Clearly your work was the issue. I have read many terrible yelp reviews now about your shop, I wish I saw them before coming in. What a terrible repair shop and customer service.

Said if they broke my lug nut off that it would be my fault. Recommended a million other things…read morethey say was "wrong"- just do the brakes I asked you to fix. If I would have requested an inspection, they would have charged me. They done a self inspection to recommend other things they should fix. Brakes only my guy

One star just because it's one of those places that tries to exaggerate issues. For example, took…read moremy car here for an oil change, and they show me a few things. One thing they show me is a minor fuel leak, but then quote the labor just to get to the fuel pump at $1,600, which is absurd compared to the running average labor costs for that. Most places charge a fixed hourly rate for labor, and I called the place I normally go to and they said it would be just a 2 hour job rougly, so $270 in labor compared to their $1,600 quote for labor costs.... LOL. Next, they show that the fluid levels are low then proceed to say they can't top off the fluids and need to flush each fluid for $250 before topping it off. Coolant and brake fluid don't go bad from "sitting too long with low levels." They're sealed systems. So the idea that they need to be flushed before getting topped off is just them trying to upsell more repairs. They did wind up topping off the fluids for me, and everything else was fine I guess, but I just wouldn't recommend coming here unless you want to overpay for labor costs and have them exaggerate certain issues. Glad I only did an oil change here, I definitely wouldn't trust paying the labor rates they quote here. Also, another thing not going well for them, the person that seems to be running the place is rude, so another thing not going well for the place. Oh and one more thing, they only take Zelle which strips you of a bunch of buyer protection that you would otherwise have with your credit or debit card. Go figure why they only take Zelle.... UPDATE: It only gets better... This place put a defect oil filter on the car too so it caused an oil leak. And also, the control arms are NOT bent and there is no fuel leak issue. This place is an embarrassment

Have a 2024 Integra Type S and current 3 year maintenance ended from dealership so decided to come…read moreto this shop for oil change and break fluid flush. Brian and Jerry were kind and clear. Nice mom and pop shop environment where customers know each other. Great value and quality experience with no upselling, Service took 90 minutes. Will be coming again and recommending to friends

Probably my first negative review and interaction with shop owner or employee. there were few shops…read morenext to each other and I parked under sign of dad's garage to see to figure out which shop to go to fix my tire . After i asked him and said he can't fix my tire asked me to move my car because his customers coming while he had two other spots open . He could have said we don't do tires but we do offer some other services if you need it in the future and maybe one day they could have earned another customer . I understand there are probably some other people park and leave their car and not going to their business but that conversation could have been a lot different!

Awesome shop. Honest prices. Great staff. In and out quick. Would highly recommend your car…read moreservices be done here. Only shop in area with all white staff if that matters to you. But, don't let this distract you from the fact that Hector is going to be running three Honda civics with spoon engines, and on top of that, he just went into Harry's and bought three t66 turbos with nos, and a motec exhaust system.

AVOID THIS PLACE. I came here for a safety test and they unplugged my headlight and tried to sell…read moreme on getting it replaced with $100 labor estimate. On top of that they tried to explain to me that I somehow needed a new tire bc the inside is starting to wear. In total they quoted me $400 to replace a headlight and 1 tire

Very efficient state inspection with a very cost-effective small replacement of light bulbs. Good…read morecommunication, friendly service. Clean. It seems quite popular too so it's best to plan your visit for a less busy inspection time, or plan for a while in line.

We have been going here for our car service for the past 10 years .All who work here are extremely…read moreprofessional. We get our moneys worth. Very honest people reasonable price .