Three years and counting...and still, a 5-star rating. I've mostly come here for my oil change, omissions and safety test and the service was and still is excellent. I have not used their other services - so I cannot speak to that - but I assume their consistency and reliability holds throughout. I especially like and appreciate both Adi who is thorough, professional, and prompt and the manager, Edward who is great (even with questions on the phone). Whoever is the Regional manager needs to give both these gentleman a raise. Great job guys! read more

After getting gas the shifter stuck in PARK. A mechanic named Mel came out and looked up how to release the system to change gears. He also found that the linkage to the gear shifter was broken which he was able to rewire for a temporary repair. Mel said to bring it back on Monday for repair. Great Knowledgeable Service. Their reports and estimates are very thorough. read more

Went in to get a flat fixed on a Saturday morning which was the first time I went here - they had really fast service, and were really friendly. I will be coming back! read more

Scheduled a maintenance check before holiday road trip. Done in a timely fashion. Service managers are courteous and professional. read more

Local repair shop that does inspections and almost all fixes for our cars. They recently did an AC tune up, changed door handles, tires and oil change. Rate is about the same as a dealer but the convenience of having it next door makes it easy for us. read more

I truly want to extend my thanks and to let others know of the wonderful service Douglas provided. He was knowledgeable, courteous, and honest. It's a rare moment when someone will actually look you in the eyes, make assessments of what needs to be done with your financial situation in mind. Thank you sincerely Douglas! Anita (aka black Acura owner in dire shape ). read more

Amazing service station! th Amazing service station! always right o. time and they never overcharge. so lucky to have them! read more

Super convenient gas station especially if you're hitting up the Starbucks South Lakes. Prices usually quite competitive as well, and bays are wide. This location also does Virginia inspections. read more

South Lakes Sunoco - Gas Stations Near Me - Reston, Virginia

One of the best customer service. . A car repair shop place you can trust. They won't try to oversell or pressure you in anything. Their emissions and va inspection is fast and up to point and very good customer service in that section as well . read more

Always straightforward with me and ethical. Good people...Great service! I had an inspection there and came back for an oil change and checkup. I'll be back. read more

We stopped by this morning( April 27) to make an appointment to check our tires and the person at the desk went in the rain and checked our tires with no appointment and h us useful advice. So I am modifying my previous review: if they are fair with us, we are fair with them! Thanks again. read more

I'm beyond happy with the auto repair services that Marvin and his team at South Lakes Sunoco provided. Marvin clearly presented the repairs that were needed on my vehicle, and worked with me to find the best options financially when it came to parts and prioritizing the repairs that I needed immediately. Unexpected issues came up in the state inspection, and Marvin was still able to have the repairs completed in just over a day. 10/10 will be recommending this shop to friends and family, and I will be returning for future vehicle maintenance and repairs. Thank you! -Maureen read more

I went to Sunoco the other day to have some stuff done. Regular stuff like an oil change. Nothing to big or complicated. I dropped the car off and went into work. I've done this times. Last year they charged me $6 to call me to tell me my car was ready. This year they charged me $11. Talk about a total scam. They charged me $11 for a phone call that lasted less than a minute. Talk about gouging. If they're will to do that to people, who knows what they are doing to your car. I'm never going back to them again. read more

The staff is very courteous and knowledgeable. Services and repairs I've had done here have always been done in a timely manner.

I have never really left a Yelp review but I feel compelled to do so today! The guys at this gas station are absolutely nice and helpful. I forgot to get my emissions test and figured I would call and leave my car over to get it fixed. I called ahead to ensure a spot was open and was politely told that, while the slots fill fast to just come as soon as possible in my break and they'd do their best. I got there and not only did the guy I spoke to know exactly who I was, he told me to not go to far he'd have me in and out in 15. Sure enough, I return, my car was serviced and the guys had a smile for me! I was expecting a wait, because they do always have a lot of customers. But this was so unexpected and the friendliness of every one of them was lovely! In this day and age it was just a great experience! Great service, great guys!! read more

Its a gas station- great service, expensive gas like most of Reston. Helped wife with tire and they do a reliable job. This is two different business. The convenience store is separately owned with a different phone number than the garage. read more

I've gone to Sunoco at South Lakes for years. I found them to reliable and honest. I use them and recommend them to others. BTW: I asked for a donation for my daughter's elementary and and middle school in Reston. I help food programs provide food to low-income students on the weekends. Both years that I asked, the local corporate office donated $500 each year. That was more money than I received from other businesses and I appreciated their generosity for this important program. read more

Every time I come here the people always have an attitude with me. One time I came here to try and get an oil change but the guy just sat there and sighed and angrily told me they don't accept the type of card I have. It may have been 8 in the morning but that's no excuse for treating guests like crap. Today, I went to try to get my car inspected. I was there around 7:15 when the sign clearly said they opened at 7 and not a single worker was in sight to help me. Not coming to this one anymore. read more

The garage is great, never had a problem, friendly honest guys and solid work. The review is for the gas station, specifically the pumps. I am almost certain that the management is artificially constraining gas flow to force consumers to sit in front of the pump TVs throwing ads in your face while you pump gas. Annoying to say the least, and insulting. Ads are fine, but forcing me to sit at the pump 3 to 4 times as long? Come on. If this keeps up, I'm taking my business elsewhere. This coming from someone who pumped here before this started happening, and a local. Treat me with respect, and you have my business. If not, see ya! read more

Prompt, professional and always helpful like a good neighborhood garage. I have been with the garage for almost 20 years and gradually switched from other more specialized garage to this one nearby. read more

Our longtime loyalty has been tested. In the last year, given symptoms they have totally missed a major repair (tie rod). During routine oil change (love their coupons), said trans fluid needed replacing only after a year. On my own inspection, fluid color was still fine. Inspection included correct tire inflation but minutes after leaving, my low tire pressure light came on so had to go back as they obviously did not do that part of the inspection. Will use for routine oil inspections & safety inspections but anything beyond that, will seek repairs elsewhere. Which very unfortunate because they are so convenient and do love the coupons. read more

Huge shoutout to Marvin and his team. I brought in my 2011 BMW that was in really bad shape and I had neglected for years. Marvin was transparent and up-front about what needed to be done and all associated costs. He gave me daily updates on what they were finding and even gave me recommendations on what repairs were necessary vs. recommended. Can't thank these guys enough for getting me back on the road quickly. read more

Convenience store and employees, great. Garage/state inspection and emissions, Bad. 2 weeks ago, took in my Jeep for VA inspections...emissions failed and they proposed and I agreed they would order parts & a couple days later I brought back the Jeep and fixed the issue. Before driving away, cashier told me to come back within 14 days for free re-test. Everything good up to this point. I went today and was told I was outside the 2 weeks and they were charging for a retest. Mechanic told me the 14 day clock started when it failed, which is different than what the cashier told me when I paid for work. I told the mechanic the cashier communicated something different, he made it clear he wanted the $28, and there wasn't going to be a discussion. Bummer cuz it's right around the corner from where I live, and thought it would be cool to have "neighborhood trustworthy garage". Nope. I won't be back - feels like I got punked. It's not a cheap garage either. Don't hope for favorable pricing. The work they did was good. But the experience inspired me to leave my first negative rating. Cuz I'd want to know. read more

I have never been to talk to the way the Adi Hamad talk to me before in a business. I asked one question and this guy just went off on me. I can not believe it And the only thing the assistant manager had to say is "that's how he is!!!" Like I'm supposed to be OK and just take it this is unbelievable. read more

These guys saved me, with a failed inspection and not enough money to pass. They helped me with the cost, my car passed inspection, and it sounds 1000x better. Really quick service and they can fit you in anytime. read more

This gas station sucks. I have been going to this gas station out of convenience--it's right next to my old house--for over 6 years now and have spent a LOT of money here...on gas, snacks, breakfast stuff, drinks, and even having work done on my car or inspections (my family has as well). After all this time of being a loyal and regular customer, one of the employees treated me like a criminal for taking some creamers with me whenever I bought my iced teas. She confronted me one day as I was leaving and grabbing a handful, telling me the creamers are not for me but for people who buy coffee. Seriously?! With ALL the money I spend in this gas station, I'm not allowed to use creamer in the drinks I spend money on in the store that aren't their shitty coffee? The drinks I was buying cost more than their stupid coffee in the first place! When I explained to this woman that I put the creamers in the tea I buy, she still argued with me over it--I told her I was really surprised she was treating me that way considering the amount of money I spend in her store and have for years, and she replied "not that much money!" That's all I need to know--if this place doesn't appreciate my business, I'll go spend my money somewhere that does! Really despicable--at a friggin gas station, over damn creamers to say the least -_- read more

Always fast and kind customer service. Audi (Otti?) was professional and speedy for my emissions inspection this morning. I've been coming to this location for about 4 years now and am never disappointed. read more

I used to go here to get my oil changed every 3000-4000 miles and a few minor repairs here and there. But I recently had a bad experience that makes me wonder why I continued going there. A couple weeks ago, they replaced my battery. Price was reasonable and I was happy with the experience. The next day I noticed that my A/C wasn't working anymore- it was blowing, but not A/C type cold. I took it back to this place and told them that my A/C wasn't working. They said they would look at it. I made an offhand remark about how it was a coincidence that it stopped working after my battery was replaced. Now, several other people have told me that it is very unlikely that replacing a battery would cause the A/C to stop working so even when I said it, I just said it matter of factly. There was no accusatory tone at all in how I said it. Well, the service guy went off for the next minute or so saying that there was absolutely no connection, that he was 99% positive that the battery replacement was not the problem, blah, blah, blah. He was very defensive and his tone was very off-putting. I left the car with them and thought nothing of it really. Couple hours later, they called me to tell me to pick up the car, that the A/C was working fine and "blowing cold." They didn't do anything to the car. When I got there, the service guy was busy with someone else but he barely even looked at me and when the time came, motioned for the mechanic to show me that the A/C, was indeed working fine. While I sat in the car with the air blowing full blast, the mechanic stood outside and tried to convince me that the A/C had been working fine all along. I gave up and took it to the dealer a couple days later and they replaced the freon. That's all it was, a simple freon refill. The only conclusion I could come up with was that they didn't want my business anymore. Well, I'm more than happy to grant them their wish. read more

Nice people doing good work at fair prices. I have done all my non-dealer-warranty work at South Lakes Sunoco for many years and expect to continue. read more

This spot has definitely been a lifesaver for me. I mostly come here to get tires patched and state inspections. It also doesn't hurt that they have very attractive guys working here. For what I've needed, I've the price to be comparable to other automotive places in the area. read more

Really happy with my experience getting a state inspection at South Lakes Sunoco today. Adi handled this like a pro and I was impressed at the efficiency with which they completed this work. The other staff were very courteous and sincere and would go back for service based on my experience. read more

If I could, this is not even worth 1 star.. Come here buy a pack of cigaret, And asked for a matches which I normally do when I buy cigaret in other gas station. The old man told me that they don't give away matches, and force me to buy a lighter, also told me only old man use matches. Excuse me, sir, don't tell me what to do, I am old enough to tell myself what I need. Can't believe how your grocery store can survive in this area if you been so cheap. Never come back again, not even come for gas. read more

Once again, exceeding expectations. Most of the time, I put off regular maintenance, because of the time involved for any mechanic work. My usual mechanic was booked thru tomorrow. So, I took a chance with calling South Lakes Sunoco. Not only were they able to take me right away, but my car was ready in 30 minutes. Who does that!? I'll tell you, Brandon, Jonathan, and all the skilled mechanics at South Lakes Sunoco Reasonable prices, and friendly service. I'm definitely coming back, and referring my friends. read more

These guys tried to talk my grandmother into buying a whole new power steering pump ($1500) when all she needed was a new O-ring (~$100). DISHONEST people. Tried to take advantage of an old lady who doesn't know anything about cars. Avoid this place. There are plenty of honest mechanics in Reston. read more

My vehicle ran hot on my commute home from work. Mr.Singh stopped what he was diagnose the problem. He told it was not safe to drive my vehicle to Maryland (Prince George's county). I panicked because I had pick my children up by 630pm and the cost of an uber and/taxi home. Mr. Singh says, "I'll give you a loaner car, its old but will save you money" God bless him. There still are GOOD people in this world. read more

I highly recommend South Lakes Sunoco. I worked with Marvin and not only was he very knowledgable and explained the problems with our car clearly, he was also extremely helpful in finding a workable solution for us among a few options for our auto-repair. Great customer service very much appreciated! read more

Went for a quote for diagnostic and other work. The service rep was very friendly initially but insisted on only making eye contact with my silent husband the entire time, despite the fact that I was the one requesting the work and asking all the questions. Labor charge was also higher than another nearby location so decided to go elsewhere. read more

First Time customer I brought my car in for an estimate. I was given a fair estimate. The manager explained to me in good detail what was wrong with my car. I look forward to coming back to get repairs done on my car. read more

Hello Yelpers! So I wanted to provide an update on my review for South Lakes Sunoco that was written on 3/28/2016. It seems the management team (Brandon) responded to my post from February 6th (almost a year later) and somewhat apologized for my bad experience...I guess? I would share with you his condescending response to me, but he later went back to DELETE HIS COMMENT!! All I can share now is my response to him. In a nutshell, the response was written in a way that BLAMED ME for rejecting the $2.00, and calling them liars which was wayyy over the line for Brandon (based on his opinion). If I could give him zero stars I would. I truly believe that the employees are a reflection of their management staff, so you really can't blame the employees for bad customer service, when their management team doesn't lead by example. -------------------------------------------------------------------------------------------------------------- MY RESPONSE TO HIS COMMENT, WHICH HE LATER DELETED FROM YELP: "Brandon, I'm glad you think that responding to my review to apologize would help, but I'm pretty sure it's making you look more incompetent, as you waited 9 MONTHS to respond!!! You guys are a joke, and the damage is done. Also, to clarify regarding the $2.00, Your employee said they would give me back the DIFFERENCE in gas money because I INFORMED HER the entire time what was happening. Your pump was broken. Your employee was incompetent. I pumped close to 8 gallons of Ultra, and the "difference" in their head is $2.00. It's almost laughable that they can blatantly lie straight face, and tell me "well you pumped the gas". I'm sure you would agree that $2.00 is not worth a lot of money, and your honesty and integrity as a business is worth more right? Well in this case, your employees lied. PERIOD. I let you keep the money, because it's apparent that your employees have no moral values and no regard for customer service. I hope the $2.00 was worth more to you, than the business you lost from my friends and family!!" read more

This business used to be great and honest!!! But after new management they are absolutely horrible!!! Brandon the manager is rude beyond belief and untrustworthy. And if you question him he rudely hangs up on you after telling you that there is no one else to speak to--only him no supervisor no manager!! Forcing me to take problems to credit card company and Sunoco Home office. After several years of great and honest service under prior management I will never return!!! And if you notice reviews there are no positive reviews after 2016.!!! Best advice stay away!! Kathy F read more