They restored my 2012 Chrysler 300c to perfection. Previously I had been told by a Chrysler Dodge…read moredealership that the parts simply were not available that were necessary to fix the adaptive cruise control. This was untrue because pals on watt road found the parts and got everything fixed. Also I rented a vehicle from them during the repairs and it was much nicer than what I could've got thru booking.com. The Chrysler Dodge dealership was only interested in buying the car. I suspect that they put a zips carwash sticker under the rear view mirror blocking the camera that is necessary for the adaptive cruise control to work. I can't prove they did that but they were only interested in buying the vehicle not fixing it. Thanks and applause for Casey and Matt and everyone at Pals who worked to get my Chrysler fixed. They installed a k and n cold air intake and it runs and sounds so nice! If you've got a car that you really care about do yourself a favor and take it to pals West

Let me just first say that if you are looking for your run-of-the-mill car buying experience, full…read moreof haggling, headaches, and endless tension between buyer and seller, you should keep looking and not give PALS a chance at your business. However, if you want an AMAZING experience that you'll never forget, give them a call right away. Seriously, stop reading this review and get on the phone with Derenda. I've never had such a fun time shopping for my next ride. They have an excellent inventory of highly sought after vehicles, and they will also track down what you want and bring It in if you are looking for something specific. Derenda and the entire team at PALS went to bat for me to make sure I found a ride that I really loved. Even the finance manager, John Wayne, helped me understand the market and showed how good of a deal they had. Their pricing is ready to go, priced super fairly, and allows for them to make a hassle-free car buying experience. Its not often that I write such a glowing review for a business, much less a car dealership. But put your past negative experiences to rest, and shop with the best. They will find you the perfect car for you, and probably invite you over for dinner . Ask for Derenda! I'm convinced she's the best in East Tennessee.

We hit a pothole on the highway 8 hours from home after being on vacation. Our wheel was badly bent…read moreand we panicked for a minute or two, put our spare on, and limped back to Knoxville to try our luck. This dealership was SO incredibly accommodating. Maddie was our service advisor and is a ray of sunshine. They took excellent care of us and had us back on the road so much more quickly than I expected. I'd give ten stars if possible and only wish we lived closer so we could get our next car from them.

Very easy to schedule service. Unfortunately had car issues while on vacation. I am glad I did my…read moreresearch and chose this dealership to do the repairs. The advisor was friendly, courteous and knowledgeable. The technician was also informative, knowledgeable and friendly. The repairs were done ahead of schedule, yet they apologized for the wait. I was worried it was going to be an all day thing but they completed in less than two hours. The waiting room was clean and full of refreshments if needed. They constantly were updating the status of the repairs. They also tried to get me to do the repairs that would get me back on the road, didn't force an unnecessary upsell. I chose to do the more expensive repair, but I appreciate that they didn't just hit me with the most expensive repair possible. Overall I couldn't have been happier with my experience here.

Today, my husband got a call from Shane asking him to come in and he would deal with my husband on…read morea vehicle he has been looking at. He drove over there, Shane greeted him with a handshake, told my husband he would give him the agreed amount off. My husband test drove the car again, and was waiting to sign the papers to purchase the car. WHILE HE WAS WAITING, Shane returned to tell him that they sold the car online. Absolutely unbelievable. Just to reiterate, Shane called my husband to come in and then completely acted in an unprofessional and disrespectful manner. If you don't feel like the world's been cruel enough to you lately, then I encourage you to visit this business. But if you want a company that stands on their word and has integrity, find another place to do business with!

possibly the worst place to go to to have your truck serviced. No communication whatsoever! had my…read moretruck 4 day now and still don't know what is going on. i call up there AND THEY SAY THEY WILL CALL YOU BACK...... Wrong. no call back, i have had to call multiple time to get answers. Thet is the definition of poor customer service. my rep was named Nick, and he acts like he doesn't care at all. Do yourselves a favor and take your truck someplace else.... forget this headache!

I WORK AT ROADMASTER AUTO OVER 3 YEARS TOTAL.STARTED OUT A VERY GOOD PLACE TO WORK, BUT OVER TIME…read moreBECOME A HOSTILE . It was a company who was Commissioned job, not contracted out work ..soif you didnot make a commission, you were supposed to get paid for hours worked, but didnot. The work.environment became a hostle work Environment.. Was Threatened with my life a few times by coworker Steve while there.when i left about 2 weeks ago, this was overlooked because of Long gevity of the sales person.owner said i was not due any money cause i was a commissioned sales person., but if you did not receive a commission,and did not receive any money for hours worked

I have never had a more pleasant car buying experience. From driving onto the lot to driving off…read morethe lot in my (new to me) new car. I was so impressed. We financed there. It was so quick and concise. The car was reasonably priced. Just an overall excellent experience. I highly recommend them.

I get that dealerships want people to finance with them instead of the bank so that they can make…read moremore money off of you, but this dealership ESPECIALLY doesn't like it. After waiting 2 hours for them to send me a deal sheet for me to take to the bank, they added their OPTIONAL $1,397 "Warranty" to the deal sheet (without me asking or telling me that they had done so) and after I asked to opt out they told me they couldn't sell me the car or they'd "take a loss" on it. MIND you, between my first contact with the dealership, and them telling they would not sell me the vehicle for what they had it listed as, 3 days had gone by. They had 3 days to figure something like this out. So either they know this and try to take advantage of people or they don't care enough to provide decent service. Shop elsewhere if possible.

Asked a salesman about a 2018 f150 platinum priced at $32,000. He stated truck has had no issues…read moreand had a clean carfax. I reviewed the carfax myself and discovered the truck had the transmission rebuilt only a couple of weeks ago. I called them out on it and he said he didn't notice because the font on his phone is small. Avoid them like the plague!!!

From the moment I stepped in to the dealership, I was well taken care of. Brandon really helped in…read morefinding the exact SUV I was looking for. He was communicative and informative. The process was easy from start to finish.

If you look at my review history you will see I'm one of those people that generally leaves very…read morepositive reviews. You have to earn a bad/warning review from me. Sadly they did. Watch out for the hidden 2K "Advantage Plan". It was never discussed or brought up and we caught it and refused to pay it when signing documents. Google describes these advantage plans as "a junk fee scam that unscrupulous dealers add to pad profits. They bundle worthless items and charge you anywhere from 500 to 2000 for them and hope that you won't catch it during the high stress Finance and Insurance phase of your purchase." It was a great experience up until that point but it tainted my feelings and impressions of the dealership and I would never trust them again. Never got the 500 fuel card either.

I truly appreciate Brian Henderson & Will for their attention to detail & willingness to answer all…read moremy questions which made this process seamless! We arrived right before closing time, and they did not rush us! The entire staff was welcoming. They explained the features of the car, went over the carfax, and agreed on fixing a cup holder that was malfunctioning without haggling. Their patience & expertise made all the difference! We commend you for your exceptional service!

Absolutely game changer in used cars. BEST price around, the nicest people to deal with, and I was…read morecompletely comfortable without feeling any pressure at all. SO much better than any other experience in a long time. Will was wonderful to us!!! Ask for him! 30-day best price guarantee is marvelous!