Great facility. Fixes what's necessary. Does not overcharge. I am very happy with the results.read more

I would never take your car here for anything other then a basic oil change. They are terrible! I…read morewent in multiple times with an oil leak, the first time they said they thought it was two front seals to the transmission and changed it for $200. Then it was still leaking so they told me it was the rear seal and charged me $500 to replace that. Then it was still leaking, I took to a place that knew what they were doing and 10 min later told me it was my torque converter. Now I'm out $700 and can't afford to fix the actual problem. Do not go here unless you want headaches.

I was hired as a vendor for this dealership to do transportation for them back in September 2025…read more We moved the vehicle quickly for them with no damage and did a great job. We we're told explicitly to email the invoice to Dalton, the General Manager, to get paid. Unfortunately, they ghosted us after the vehicle was delivered. Over the past 8 months I have left several messages, sent emails, and tried to do everything possible to get paid for the work we did but I can't even get a call back. I hate that I have to write this review - I was even hoping we could do more business together. Life is hard enough right now without getting ripped off for doing honest work. I would not recommend buying from a dealership who handles business this way. If they did this to us, imagine what they will do when you buy from them.

As we drove in our new Sonata on a road trip we ran over a blown truck tire Causing the…read moreundercarriage to break loose we called another dealer in the area who said they could do nothing to help! Hung up and called Twin City Hyundai and they said bring it in! Helped us deal with Insurance offered a pleasant place to sit and refreshments gave us the number of a close rental car area as we were planning to drive to Asheville and they could not give us a loaner for out of state. Took our car in did a diagnostics made sure there was no damage and called the next morning to let us know the car would be ready in only a few hours! Excellent service very curtious kept us informed just so thankful!

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

I just received my 2022 Nissan Altima approximately a month ago from Mike and Gina Jones and…read morecouldn't be happier. Mike was very diligent in making sure I got something I wanted and deserved . The delivery drivers were top notch and represents your establishment well .Could not ask for better customer service.

We have been loyal and satisfied customers for decades. Although it is not an unusual experience,…read moreMr Todd Hayes went above and beyond yesterday. My car tire had a slow leak so we were an unexpected but necessary work in. It was seamless. He solved the problem with efficiency and professionalism. Even had our car cleaned! Harper Audi has our loyalty forever - but thanks to them that is an easy pledge to make.

Dear Management, I…read moream writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: August 17th, I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: Later that day, a deal sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. On August 18th via text, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, on the 19th, I emailed Kay instructions detailing how to resolve it. At 1:05pm that same day, I texted her asking if she saw my email stating, "Hoping to close this deal soon." I followed up via text and she told me, "her manager and co-worker are looking to see if we're able to resolve it. I will let you know ASAP when I do" Later that night I got an email from the sales manager, Tyler, asking why I didn't buy a car from them. I replied immediately that I was still interested and wanted to know what we "needed to do to close the deal," expressing my clear intent to buy the vehicle once addressed. I received no response. I called the dealership on August 20th and was Kay was off, I left a message with Tyler to call me. He never did. Now I know it's because they already sold the car to someone else. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening--the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers--and loyal Audi customers--are being treated by your team.

It was easy to browse without high pressure. Sometimes I enjoy just looking around the lot without…read morehaving to engage in a long conversation and waste my time or a sales persons'. It was clean and well kept and the people I did bump into were friendly and not too intrusive. This lot is like so many in that it's easy to drive around some parts but there are several dead ends when they have a full inventory. That makes it frustrating to drive through and get stuck or have to back up several hundred feet.

Made an appointment to drive a Miata. It is a 3 hour round trip and when we arrived there was no…read morecar. I asked to see the manager and he and the salesmen on the floor began name calling It was like being in grade school and it turns out he was not really the manager. There are other Yelp reviews of others have this same issue. There is a reason car salesmen have the rep they to and Harper verifies it.

amazing service from eddie zamora he always is phenomenal he always goes above and beyondread more

Worst dealership I've ever dealt with in my 62 years of buying cars!…read more I tell everybody I see not to even set foot on these crooks parking lot! I made a HUGE mistake buying a 2026 Trax from them. They only gave me $4,000 for my trade in and then I saw it on line for $10,000 + all the crooked fees I'm sure they added to it. I also made a stupid mistake of paying $5,000 down. If I hadn't done that, I would have taken the car back and left it at their door, but I couldn't afford to throw away $5,000. Scott flew through the paperwork and didn't explain or discuss the $3,500 he added in extra charges. They saw an elderly 82 yr. old woman and took advantage of me big time! I'm barely 5' tall and it was when I was driving the car home that I discovered the car was WAY too big for me to drive. I couldn't even see over the huge hood or if I was in my lane or not. Then when I finally made it home, I couldn't even get out of the car as my feet lacked 10" reaching the ground. So I have to jump out on a deformed and painful hip! I'm too scared to drive the car because it takes up an entire lane and I can't see the sides of the road over the huge hood. So it just sits in the carport and I have to pay Ethra to take me to my doctors. Bottom line is...this car is totally unacceptable! I started telling these issues to the salesman and that I needed to return it. All he said was that he didn't know anything that could be done. So why did they have on their web site "OUR GOAL IS TO PROVIDE YOU WITH AN EXCELLENT PURCHASE AND OWNERSHIP EXPERIENCE"! When I told them that was just a big LIE, then their web site was changed and that motto is no longer on there! I wrote the owner of the dealership, Charles West, a 2 page certified letter explaining my age and physical handicaps that inhibit me from driving the car. I begged him for help and he didn't even have the decency to respond to my letter! I told my story to GM Financial and GM Customer Care and nobody would help me! So the paper floor mat in my car that says "CUSTOMER SATISFACTION IS OUR #1 GOAL" is another big fat LIE!!! Other reviewers mentioned that they won't return calls or e-mails and that's true too. I have sent Scott numerous e-mails asking that he cancel the OPTIONAL charges he added to my invoice and he just ignores them! I've only had the car a few weeks, and now there's no option left but to get rid of it. I will be selling it to Carmax and I'm LOSING $6,000.00!!!

We hit a pothole on the highway 8 hours from home after being on vacation. Our wheel was badly bent…read moreand we panicked for a minute or two, put our spare on, and limped back to Knoxville to try our luck. This dealership was SO incredibly accommodating. Maddie was our service advisor and is a ray of sunshine. They took excellent care of us and had us back on the road so much more quickly than I expected. I'd give ten stars if possible and only wish we lived closer so we could get our next car from them.

Very easy to schedule service. Unfortunately had car issues while on vacation. I am glad I did my…read moreresearch and chose this dealership to do the repairs. The advisor was friendly, courteous and knowledgeable. The technician was also informative, knowledgeable and friendly. The repairs were done ahead of schedule, yet they apologized for the wait. I was worried it was going to be an all day thing but they completed in less than two hours. The waiting room was clean and full of refreshments if needed. They constantly were updating the status of the repairs. They also tried to get me to do the repairs that would get me back on the road, didn't force an unnecessary upsell. I chose to do the more expensive repair, but I appreciate that they didn't just hit me with the most expensive repair possible. Overall I couldn't have been happier with my experience here.

DO NOT GO HERE. It's been two months of stress and going to be financially hard to recover after…read moreRay Varner messed up my truck. I brought it in to quick lane on 1/22/24. Got an oil change. That was $90. Truck was running but not great. I could drive it. They set me up with a service advisor Mike. I made an appointment with Mike for the following week. I brought it in to Mike. Waited 45mins to an hour. Mike tells me it's the timing chain. He has to order parts and it'll be a week. After a week I start calling to check in. Mike says waiting on one last part for my timing chain. Call him again and then find out he retired and I'm put on to a new guy. Tell him the same thing Mike told me. I needed a new timing chain. (Even though they did replace mine 3 years ago). I spend a month calling where are the parts etc. FINALLY get it in. Turns out it's not the timing chain it's my turbo. I end up getting a turbo replaced and the other turbo that they had replaced 6 months ago. THEN I'm told I need a whole new engine. So I spend $3500 on a new turbo for a truck that doesn't even work. It's ran decent before I took it in and now it doesn't even work. And while all this is going on I'm renting a truck daily. After calling around to other Ford dealerships and techs. Turns out this is not normal. Before putting in the turbo they should have known it wasn't going to fix. It. Never mind I have been bringing my truck here and only here. Thought I was building a trustworthy relationship. Turn out they don't care about the customer at all. Truck also came back without my bug guard. So disappointed.

I generally do not visit my selling dealer for 'normal' maintenance items. If I can throw my…read moredollars toward a small, indy shop that provides quality service, I will always do so. However, this week held the arrival of a factory recall, my first. With frequent trips to W Texas, one needs a dependable set of wheels under the seat - where exits can be 100 miles apart, and often no services at those scarce 'ranch' exits. So, off to Ray Varners. A quick verify that "Yes, lets look at it! Let's take care of that!" Sure, it's a gov-mandated recall. But, the friendly hospitality Puppo & I encountered wasn't gov-mandated. Sure, one expects sales people to be friendly. But, accounting and parts delivery employees? Never encountered THAT before. They made certain that Puppo and I were aware of coffee and snacks, and even produced 'pup-friendly' snackage items for his enjoyment. I've a sneaking suspicion that several lunches were a bit lighter by the time our recall was complete! Plus, the shop area WAS almost surgery level clean! My White Mule was returned 'government-ready' in less than 20 minutes! NO recall hassle, here! Should I ever be in the market for another vehicle, I will certainly be leaning towards Ray Varner as my vendor source.