Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

Competent work but insane prices. They sent a "helper" on what was a relatively simple job. Then…read morethey charge you $60/h or more for the "helper" who basically hands tools to the licensed plumber. Been using plumbers for 40 plus years and this job was ordinary for any one plumber. But my best guy retired. So I tried these guys because they're local. At least, get an estimate ahead of time.

Loved that Oscar responded promptly and found a low water pressure issue and fixed better than it…read morewas before. I asked him about getting new toilets and he ordered them and installed in just about an hour or so. Very knowledgeable and honest.

I had an issue with my toilet backing up and reached out to Drain Charmer Plumbing in Santa…read moreBarbara. Instead of just rushing out to charge me for a visit, Andrew took the time to FaceTime me and walk me through what to check. With his guidance, I was actually able to clear the stoppage myself. What really stood out was that even though I offered to pay for his time, he genuinely cared more about helping than just billing me. That level of honesty and professionalism is rare these days. It's clear they know their trade and stand behind their work, and they're not trying to upsell or take advantage of people. If you want a plumbing company that's knowledgeable, responsive, and actually puts customers first, Drain Charmer is the one to call.

I realize I left a previous review about Drain Charmer about 8 months ago, but I just had them out…read moreagain for several plumbing issues. Again, I cannot be more impressed with their professionalism and the quality of work. I will add that we had some confusion about an appointment we had a few days ago, and Andrew acknowledged the mix up and to my surprise, my bill was discounted to compensate for any inconvenience. Again, if you have any plumbing issues, I strongly recommend Drain Charmer.

Gabriel from Express Rooter did an amazing job and cleared the blockage in the bathtub drain…read moresystem, and he kept at it so until he accomplished it and cleaned everything up beautifully. Gabriel is also such a skilled helpful expert! Thank you!

Thank you so so much Gabe for helping me with my plumbing issues in my house.( especially after…read morehours too) Great communication on time super clean and very knowledgeable and the price was good too. Thanks again for your help and getting it all fixed!

EXCELLENT response time and service! Victor was AWESOME! Highly recommend! Reasonable pricing…read moretoo!

I called Roto-Rooter for an emergency water heater failure at my rental property, which left my…read moretenant without hot water. They confirmed the unit needed to be replaced and quoted over $5,000. I got a second quote but chose Roto-Rooter because they explicitly confirmed multiple times they could install the new water heater the next day, and had me sign a service commitment based on that assurance. The next day, they missed the scheduled install with no proactive communication. When I called at the appointment time, I was told they were backed up and wouldn't make it, pushing the install to the following day. Had I gone with the other plumber, the job would have already been completed. The delay also meant I couldn't be onsite due to travel. When the install finally happened, the technician tried to get my tenant to sign off on the work. She refused, and I was pressured to verbally approve the job site unseen. While they did offer a discount and an extra year of warranty, the quality of work was unacceptable (see images) They cut through original 1900-era redwood siding and left two PVC drain lines stubbed directly through the exterior wall and open to the elements. This was a sloppy shortcut; the lines could have been routed through the crawlspace properly or the pipes could have been drilled and caulked. They also left drywall debris inside the house after cutting through the interior wall. To make matters worse, there was zero coordination on the required inspection weeks later. I received a text Monday morning saying a technician was onsite with inspection paperwork. There was no notice to me or the tenant, which I'm required to give 24hr notice in advance of anything onsite. My tenant was forced to wait all day for an inspector whose arrival time the technician couldn't even estimate. The inspector finally showed up around 4:00 PM and signed off. The only positive is that my tenant has hot water again and the inspection passed. Unfortunately, the cost, missed commitments, poor communication, and careless workmanship far outweigh that outcome. I will not be using Roto-Rooter again.

Great service,fast and amazing customer service,I called for the company and they got here at my…read morehouse in less 2 hours ,price is good.

Excellent experience from start to finish. This is a busy…read morecompany , yet they are easy to reach and quick to schedule. I got the feeling that they really understood how disruptive our plumbing problems were for our family and they cared about fixing them. Jose came out right away , got under my house, diagnosed the issue, and gave me options. He showed us photographs so we could clearly see what the problem was. Since they fixed the pipes the shower works better than it ever has . The repair was thorough, the team is professional and their pricing is the best you will find. Excellent work from a great team. I highly recommend Smart Choice.

My insurance co required that I have a wifi Moen auto water…read moreshutoff valve installed by a licensed plumber. Joshua Fish arrived on time, did GREAT work and charged less than a third of what others quoted. He does other plumbing and leak detection as well. Highly recommended!

Larry did a great job. Responded quickly. Was able to find where our main waterline was leaking…read more Did a thorough search to confirm location of leak and confirm there was only one. Reasonably priced. I hope a don't need this again but if I do Larry is the go to guy.