I stayed here for a few days with my friend. At first, there was a hiccup with room assignment. We received a room with a king bed instead of double beds. We also were told we had to move the next day because the hotel is also a time share -- and apparently all guests do this. Thankfully, the front desk sorted it out. We got our room and we didn't have to move at all during our stay. Our view was also beautiful. Yay! There were always lots of food options. I could make a reservation for any restaurant a few hours before with no problem. I wish they had a Japanese restaurant though! That's the one thing they seem to be missing. My favorite restaurant was the Hacienda -- the lime shrimp was amazing! I also had the lobster at Captain's Cove (for a surcharge paid when checking out of hotel) and it was just OK. My friend said she had the best risotto ever at La Trattoria. The spa is a little pricey for massages so I skipped that. I did the fish pedicure, which was reasonably priced! However, after I was done, they did not lotion my legs and the water definitely dried out my skin. I didn't bother reserving chairs on the beach with the name tag they provided at check in. We did so the first day and then realized that it was easy to find chairs everyday and any time of the day. Phew! One less thing to worry about! My favorite part about the hotel though... was the 24 hour room service! I will miss that the most!!! Overall 4/5 stars. I would definitely return in the future. read more

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This is our first trip to Cancun and I'm so happy we picked this resort! First off let me thank Luis & Tomas for being the best pool servers out there! Always on top of the game. They deserve more credit. We stayed for 10 days arriving the day after Christmas and celebrated New Years here. When we arrived the check in process was smooth, the room was clean and had everything we needed. We chose to upgrade to the junior suite which included two queen beds, a small kitchenette, and a full bath area with a walk in closet. **I don't think you need the larger suite with the full kitchen since the all inclusive packages include 24/7 room service, multiple restaurants, and the buffet. The maid comes twice a day one to clean and once for turn down service - it's so nice! Even little chocolates on your pillow. There's also extra blankets if you want more then a sheet to sleep with. The pool area is HUGE and has scheduled activities and games going on every day. The walk to the beach is nice with little shaded hut areas available (people fight for these first). They have a weird chair flag system but it seems to work. They'll explain when you check in. This resort is FULL of families probably because of the time shares. We're a couple in our mid 20's and we kind of wish there was more going on for our age group but that was okay and made us venture out more from the resort. My only note (which seems to be one I keep reading in other reviews) GET A HOT TUB. There isn't one and for the life of me I can't figure out why. I still recommend this resort to all families, travelers, groups etc. *TIP: we paid significantly cheaper rates by booking on Agoda (sister site Priceline). read more

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We LOVE the Royal Sands! we have been owners for the past several years and are never disappointed! Every room has an ocean view and a very large balcony. The staff is amazing, friendly and attentive. We love to eat at the resort and some of the surrounding restaurants. Two years ago we brought friends who loved it so much they also purchased. There is a shuttle that runs to and from the other resorts and if you prefer they will get you a taxi . The pools are great and the beach is beautiful. There is seaweed at times but they work tirelessly to keep it cleaned up. Can't wait to head back this year and enjoy our time in paradise. read more

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This hotel is great. Spent 6 nights here and we loved it. Very clean rooms and and the friendliest clerks you can find. Awesome pool area to relax and swim in definitely recommend. Can't wait to go back again. read more

Royal Sands Resort - Hotels Near Me - Cancún, ROO

This location should be completely avoided due to numerous problems in every aspect. Front desk experience was disappointing. Guests are required to check out on Saturdays and then check back into a new room, despite all rooms having identical views and layouts. We had to vacate our room by 11 a.m. on Saturday. When I went to the front desk to inform them, the line was extremely long. After waiting for 30 minutes and with three groups still ahead of me, I decided to call while standing in line. They informed me that my new room was prepared and asked me to return to my initial room, where a bellman would assist me in relocating. Since we were attending a wedding and many guests HAD to check out on Saturday because this RESORT made them since this is a timeshare resort, some guests didn't access their rooms until 3:40 p.m., just 20 minutes before the wedding started at 4 p.m. Consequently, they had neither their luggage nor their room until then. A few guests resorted to entering their former rooms and were repeatedly asked to leave, despite their new rooms still being unprepared. Food - horrible. The food is the same no matter which restaurant you go on the resort. I contacted room service, and they informed me that their system showed me in a different room (my old room). They told me I should have NOT changed rooms. I said I agree I DIDN'T want to change rooms. I explained that the HOTEL MADE ME, the staff member told me they had verify with the front desk before they will place and deliver my food. It's puzzling why this information doesn't update in their system. Regardless of the day or time, room service consistently took over an hour to arrive. Food was either cold or undercooked. Drinks - horrible. The drinks were diluted. I drank all day but didn't feel any effects. When we visited the pool bar, we were informed that it was closed, yet they were clearly serving others without the all-inclusive wristband. There is no alcohol in the rooms other than 2 beers. They tell you that you have your own personal concierges but once you tell them you are not interested in a timeshare they no longer assist you. When you are put on hold the wait recording even says you have a concierges but you really don't. Everything closes early. There is no late night food unless you chose from 3 items from room service which again takes almost 2 hours and when you do get it the food is either raw or frozen. A LOT of items are not part of the all-inclusive but are 50% the full price. You need to physically give them your key card and not just your room number. In summary, I advise to steer clear of this establishment as it does not meet expectations and is not a worthwhile investment of time or money. read more

This is a very nice place, very clean and al the service is excellent! I loved the every night show. The dancers are so professional and beautiful! I highly recommend to spend your vacations here. read more

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Had an amazing time here- ocean views are beautiful!!! Service was amazing - swim up bar bartenders were so awesome. We had an 8 year old and 13 year old And they loved it - there are lots of activities for Kids. The food was ok nothing amazing but definitely not terrible. Beach views and easy beach access from pool. We would definitely go back read more

This place is absolutely amazing! Stunning views, great staff and exceptional service! Can't wait till our next trip read more

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The worse Hotel I've ever stayed , the toilet was broken , the shower sings, the TV has no volume :( One small 4 person elevator that takes forever ... One restaurant and a bar that opens at 4 pm the food is disgusting I cannot stress that enough Bottled water smells as bad as it tastes, no one speaks proper English and they overcharge for everything. One pool and no Jacuzzi Small gym and no activities read more

Place is nice but just to stay, all-inclusive is not worth it. Food is not good and they only want to offer their cheapest liquor or beer. Very high priced for such cheap quality of product they offer. read more

This hotel is dated and has no hot tub. Nobody ever answers the phone when you call the front desk, concierge, manager, or car rental desk. The manager, Wendy, did not have the courtesy to show up even though we were checking out within 4 hours of checking in. Try a different hotel. read more

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It's beautiful and clean with great views and friendly service, the poolside food isn't bad, room service isn't very good, it takes a long time to get a drink. read more

TIMESHARE - NOT MEANT TO BE AI HOTEL Posted by DEBRA OLIVER 2024-04-18 23:10:58 I don't usually like to get on a soapbox on FB or other sites \ The Trip Advisor and Yelp reviews are suffering because the folks renting from HIVC don't understand why they have to change units on Saturday - they don't seem to realize that the Royals started as a Timeshare model and owners can and will be coming to use their designated units. There are very few restaurants on site (Veranda - buffet all day ); Hacienda Sisal (dinner); Bistro (back half of Veranda separated by a curtain??? - (dinner), Char Hut poolside grill for lunch, Sushi bar on a terrace outside of the sports bar, Sidelines (late lunches/dinner). They will tell you that you can go their "sister" site The Royal Cancun on a shuttle with limited hours and a distance down the road - however, the restaurants there are an open air veranda and a small Italian restaurant. THE AI OPTION IS EXPENSIVE FOR WHAT IS AVAILABLE - there are so many nice restaurants with much better food at local restaurants and a full supermarket in the mall next door to stock up on soda, snacks, breakfast items. AS SUCH, I WOULD RECOMMEND RENTING FROM AN OWNER - there are Facebook sites for the Royal Resorts which have many rental options. You do not need to purchase the AI if renting from an owner of this TIMESHARE. You will also be made to change room if renting through most of the vacation sites for short trips. Owner weeks are Saturday to Saturday. The Royals will place you in a unit for two or three days and then move you as the owner is arriving on Saturday - as an owner, we are guaranteed our designed unit which we purchased and pay maintenance fees for yearly. I can promise you that most of Saturday will be lost to packing up, waiting for the next room to be cleaned and unpacking when you get there. HOLIDAY INN IS TRYING TO PROMOTE THIS AS AN ALL-INCLUSIVE HOTEL - IT IS NOT!!! THEY WILL TELL YOU TO ATTEND A MEETING WITH THEM WITH A PROMISE OF UPGRADES AND/OR SERVICES - IT IS A HIGH PRESSURE SALES MEETING TO JOIN HOLIDAY INN CLUB VACATIONS AND A TIMEWASTER FOR MOST VACATIONERS. LOOK ELSEWHERE, YOU CAN DO BETTER!!! read more

Giving this resort 5 stars!! My boyfriend and I visited The Royal Sands Resort and Spa in December of 2019, and we were extremely happy with our experience. I booked our vacation with Erik Alejandro on the phone. He was extremely accommodating with helping me. He answered all my questions and made the booking process very easy!! This resort has time share members and also allows outside guests. We were outside guests who were not associated with a member. Once we arrived we were greeted by the friendly staff and were assigned Rafa as our personal concierge. Rafa was amazing!! He helped us so much by answering all our questions and helping us book excursions and a spa appointment. Rafa and I were able to communicate via WhatsApp which made it easy for us to get a hold of each other (even outside his work hours). We could not have asked for anyone better, Rafa rocks! The resort itself was beautiful! We even got to visit Royal's other locations in Cancun. All were very nice but the Sands was definitely may favorite as it had the best pools and atmosphere. There are two pools, one that is more quiet and one that is more lively. Each have pool side bars with great staff and service! The ocean views are also amazing at the resort. There are plenty of cabanas that guests can sit at and still receive food and drink service. My only recommendation would be to not allow smoking on the beach or by the pools. I am guessing Mexico law permits this but as a non-smoker I wasn't a fan. The smoking wasn't overwhelming but I was just not a fan of it. Our room was off the quiet pool and it was great! What an amazing view! The rooms were spacious and came fully equipped with everything you'd need. Glendy was our housekeeper, and was very efficient! The housekeeping staff comes by again at night to see if guests need anything extra (like more towels). I thought that was a very useful service! The spa is also amazing, if you have the time I would also recommend getting a massage or facial. I even did the fish therapy on my feet, very cool experience!! The restaurants associated with the resorts were great, and I highly recommend you take advantage of them. They each have a variety of food options. I saw some reviews where people complained about the shuttles if you go to offsite restaurants, but we never had any issues with them. There was always enough room and they came and left at their designated times. Overall, we loved the Royal Sands and will definitely be back! If you are looking for a fun, clean, safe, and beautiful resort in Cancun, I highly recommend staying at the Royal Sands. read more

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We just got back from spending one week at the Royal Sands Resort in Cancun. Our flight from EWR to Cancun was delayed by more than 3 hours. When we finally arrived, it was 1:00am in the morning. Tired and famished, we dragged ourselves to our room after checking in. As we walked through the huge complex and took the elevator up to the 4th floor, we had a sense of dread... the hallway looked and felt like a Motel 6. When we opened the front door and stepped in the room, we were slightly mortified with the furnishings -- felt like we stepped into the 1990's. So, why the 5 star rating, you ask. Well, here's my answer... For us, what's important for a "beach vacation" (ranked by order of importance) is as follows: (1). The Beach -- we've been to many beach front resorts, the beach at the Royal Sands is, hands down, the best beach directly accessible from the resort itself. The sand is fine and white, and the water, oh the ocean water was glorious -- when you look from afar you can see the three bands of blue -- dark navy blue in the distance, what I call "laguna seca blue" in the middle (yes I'm an m3 fan), and turquoise near the shore. Simply magical! The amazing beach at the hotel zone stretches for miles and miles... We also liked that the beach was never really ever crowded (yes, some folks complained that they had to get up early to get a palapas, but we never had any problems getting one, even after 10:00 or 11:00am). (2). Service -- we were really pleased with the service. Everyone who worked there had a great attitude. There were some complaints about the restaurants and room service being slow, but that was not our experience at all. When we ordered room service, the food usually arrived within 30-40 mins. And we never really had to wait long to be seated and served at the restaurants. Service at the beach was my favorite part of our trip -- we felt so spoiled having drinks delivered to our palapas. (3). Cleanliness -- this was the other thing that pleasantly surprised us. The resort is so well maintained! Every evening after the crowd leaves the pool area, we'll see staff sweeping and scrubbing the grounds. They even wash the beach chairs. The room itself, although not refurbished, is kept spotlessly clean. The housekeeping staff really does an awesome job. Both my wife and I are clean freaks and germaphobes, so trust us when we say this place is kept very clean! The cons, if I had to name a couple: - The food was just OK. But that didn't bother us too much as we didn't go there for fine dining, we went there for the beach. - The seaweed problem in Cancun is quite bad, the resort tries its best to clean up every couple of days, but sometimes it's hard to fight mother nature. There are good days and bad days. - The furnishings -- if you're lucky, you'll get one of the "remodeled" units with newer furniture. We got an older room the first couple of nights but requested for a newer unit, which they were able to move us into on the third day. Honestly, by the third day, we were so relaxed and happy from the beach experience that the older furnishings really didn't bother us anymore. (In fact, we slightly regretted moving because the view in the original unit was so much nicer!) All in all, we LOVED our stay at the Royal Sands, and would definitely return. PS. although the "all-inclusive" says tips are included, bring lots of dollar bills. These folks work hard and deserve the tips. read more

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I can rate only beach state , sea and restaurant. The beach and sea look like a paradise ! With the restaurant if you want the best experience ask for Fher, he is simply the best !!!! He went above and beyond to provide the best service ever. We actually stayed at Royal Cancun , but since we paid for all inclusive package could go to the Sands and use their amenities . Even though we g be ad great waiters at our hotel and the menu is pretty much the same , Fher was the reason we wanted to go back to the restaurant in the Sands. The way he services you , I wish every waiter did his job like this! We had a bad experience at the same place with another waiter, so after that we wanted only Fher to be our waiter! read more

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The room for 3-4 people was roomy. We love our view. We had a view of the beach and pool. Some issues we had during our stay was...without ANY notification from their website or front desk employees. Buying drinks by the pool are charged to your room with your room key. So you can't pay debit, credit or cash. The pool and beach are closed at a certain time. I understand the pool should be close but really the beach?! It's public!!! Other then that our stay was great. read more

I have been coming to The Royal Sands with my family since I was a young girl. It has always felt like my second home. Year after year, I look forward to returning to the beautiful views, amazing service, incredible food and stunning beach. Just when I thought it couldn't get any better, I got MARRIED there! The Royal Sands hosted my dream wedding on May 18, 2018! No words could ever describe how truly thankful I am. Like the rest of the Royal Sands staff, the Special Events team blew me away with their professionalism and willingness to go the extra mile to make me happy. From day one, our planner Karina took care of every detail and ensured that our day was perfect. I am in awe of how everything turned out. The day ran so smoothly and the decor was absolutely BREATHTAKING. Karina really brought my vision to life. No matter how stressed out I got, she put me at ease and assured me that she had everything taken care of. And she did! My husband and I had a vision of our destination wedding being a big, fabulous vacation for our family and friends with our wedding as a bonus! The Royal Sands was the perfect backdrop for our vision. Our families and close friends had the time of their lives, and we created so many unforgettable memories with them at this magnificent resort. I wouldn't change a single thing about my day. It truly surpassed all of my expectations! My husband and I are looking forward to a lifetime of anniversaries and vacations at the Royal Sands! ALL PHOTOS ARE COURTESY OF JENNIFER BORIS, WWW.JENNIFERBORISPHOTOGRAPHY.COM! read more

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This place is for senior citizens. 100%. This is a time share resort. Do your research before you come here.

Been going to Cancun on and off for over 20 years. I've stayed at a lot of resorts there. The Royal Sands was one of the greatest vacations by far. My kids and I enjoyed everything about it. Most of all the employees are the best. One of the cleanest resorts around. We are going back next October. read more

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What a wonderful place. Rueben makes the best basil margaritas tableside. He travels around the resort with his margarita cart and several different varieties. I definitely recommend lunch at Char Hut for lunch with one of Ruebens margaritas!! read more

Royal Sands Resort - Shrimp ceviche. - Hotels Near Me - Cancún, ROO

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The Royal Sands is a wonderful resort!!! Staff are very friendly, helpful and professional. Rooms were clean and the full kitchen is well-stocked. But read below about the practice for reserving a palapa for the day. However....to secure a palapa, especially in front of I Building, you need to be on the beach no later than 6:30 AM to claim a palapa (place flags on chairs). Why so early? Because some guests pay the Royal Cancun staff to save a palapa for them so they don't have to go down to the beach early. I strongly recommend staying on the beach until other members of your party show up. The reason for this recommendation is that if guests want the resort staff to reserve a certain palapa and someone else get that palapa first, the resort staff will remove the flags and replace them with the flags of the guests who paid them. The first week we were there, I actually saw this happen. In the second week, we were the victim of this practice. We placed our flags on chairs at 6:30 AM. We didn't stay down at the beach but returned at 9 AM. Other guests were at the space that we saved at 6:30 AM. We explained that we had placed our flags there at 6:30 AM. They shrugged their shoulders and said, "You need to pay the resort staff like we do." I complained to resort management and they claim this practice is not allowed. NOT TRUE!!! It's very unfair that resort staff are allowed to reserve palapas for guests. All guests should have to get their palapas the same way - get down to the beach early!! Overall, it's a great resort, stunning beach, wonderful views from each room and good service. Food is so-so but for some reason the food we ordered through room service was great. The pizzas are very good. read more

Well we decided to book this resort because we were offered an "All Inclusive" vacation, "IF" we gave them 90 minutes of our time for a vacation ownership presentation. After we booked I eventually received a call from Cassandra, and I wasn't able to speak at any length, so I asked her to call my wife and gave her the number, to which she agreed she would. Well she never did, but just sent an email and a text message. So not being able to follow a simple request such as that should have been my first clue. A couple of weeks later (2 weeks before the vacation) she eventually contacted my wife, Now we arrived and was told to look for Thomas Moore for transportation to the resort. Well Thomas Moore is made to look like a separate company, but they are ALL OVER the Royal resorts, and their shuttles, so I have no doubt that they are in the same pockets. Well you are only given transportation for 1 way for this "All Inclusive" package. As if you're going to coMe to Cancun and just stay. Like you don't need to go back to the airport? Like that doesn't even make sense. So we were told to go to Thomas Moore to get transportation set up back to the airport. When we went there we met Christian. While speaking to him I had voiced to him my displeasure of being nickeled and dined to pay for transportation back. I asked how much, and he tried to push the "private" transportation which was like $30 per person, and I asked for the shares to which he told me in pesos, and I asked him what that was in US dollars, to which he replied about $13.50 each. Then he said I could take a taxi, so I asked him if the taxi was more or less than Thomas Moore, then he quotes me the price in pesos. I asked him why when I'm asking about US dollars, why he keeps quoting me pesos? Then his answer was, "Do you want to book it or not, there are other people waiting!" He was EXTREMELY RUDE! I just walked away. I then went back to find our concierge "Cassandra" and she was busy but they assured me she would call in 10 minutes. Over 2 hours later, still no call. I went back to the main concierge desk, and they said Cassandra had jus walked around the corner and they would call her and have her call me. Again, this didn't happen. Another hour and a half later, I stopped. Y a third time, left my information, for her to call me, and about 20 minutes later I get a text message from Cassandra. I left 3 messages asking for a phone call, and finally she reaches out with a text. (My theory is because we didn't buy their program that morning, that they didn't give a dam about us at that point). Cassandra had made us reservations for El Conquistador, for 5:30, which is included but at a different resort that's 20 minutes away, when the shuttle leaves at 5:30? Now what sense does that make? And she's supposed to be a concierge??? These people DON'T care about you unless you buy their vacation club, or if you haven't had the presentation yet. Do you get a place to stay? Yes. Do you get all inclusive? Yes. Are the drinks subpar at best? Yes. Does the attitude of the staff change after your presentation and you don't buy? Yes. Does Thomas Moore treat you like absolute garbage? Yes. Does the so called "Concierge" know how to be a good concierge? NO. With all the vacation ownership programs out there, and in Cancun to pick from, try another one, because this one isn't what it's promised to be. I'm sure there's one that will treat you right, because this one doesn't. All I can say to you is good luck if you stay here, but Congratulations if you head my word and try somewhere else. read more

My partner and I stayed at this hotel August 28- September 1st in suite 5512A we had such a beautiful view from the balcony and when we opened the door. First day we arrived everyone was so kind but one person Damian stood out and was always very attentive and funny and his vibe and energy was just very welcoming he made our stay great. Sunday was great Monday was amazing we went parasailing and jet skiing at their sister hotel we bought our tickets there at the hotel pricing was very great I think it was like $150 for 2 adults for both activities. Mexican night at the hotel monday was great and then Tuesday came along and that's were things took a turn. My partner got food poisoning Monday night from the hotel buffet. Tuesday he was worse fever, chills, diarrhea, vomiting! It was so bad I had to look for a doctor luckily the hotel had one. I ran down at least 3-5 times a day to go to the store to buy Gatorade, electrolytes, and anything to help him get better. We spent the rest of our trip in the room and not once! Did a manager come up to me to ask if something was wrong, or if someone was sick because we requested a doctor. Even though they saw me going back and forth carrying multiple things. Would I come back? Maybe. Would my partner? Definetely not staying there again. And on the last day that we were leaving as I entered the elevator the doors closed on me! As I was in the middle! And not only was it painful but embarrassing and bruised my arm. But other than that the stay could have been better. And the doctor there was great gave him injections and oral medication took a while to kick in but it was something. Overall this was an experience as I say. Would of been 5 stars if the hotel just was a bit more considerate and asked how my partner was doing. Not only was he sick but we saw tons of ppl walking around with pepto bismo and electrolyte bottles in their hands. The buffets manager/cook was suppose to come out and speak to us because I complained and we waited and he never came out. Disappointing. read more

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My husband and I just got married and decided to spend our honeymoon in Cancun. I have to say this was the best experience I've ever had at any hotel, restaurant, pool etc. We bought the all inclusive package and got an ocean view room suit B. It was very much worth the money. It's almost a steal. Breakfast lunch and dinner included in the downstairs restaurant. Room service included. The ocean is right in front of you and huge pools with music to enjoy. There is a pool bar where you can swim up there and order unlimited food and drinks. Our concierge booked us dinner reservations everyday of the week for different restaurants. My favorite was the Conquistador the French restaurant. I had the best salmon I've ever tasted. The customer service is phenomenal. I've never been treated so well by everyone. From the shuttle service, to the hotel staff, the servers and waiters, the hostess, the masseuse, our maid, the pool bar etc everyone had wonderful customer service. I can't wait to come back. Definitely get the all inclusive it is well worth it read more

In my opinion, having stayed at several places over the years, this has to be one of the nicest family oriented resorts on the hotel strip in Cancun. The gorgeous beach and ocean is just s few steps to the rear and there are a couple of large pools - one more or less for adults and the other primarily for young kids. The property the resort is built on was formerly the Mexican equivalent of our Camp David. There are several restaurants either in or adjacent to The Royal Sands of which our favorite is Hacienda Sisal. Complimentary bus transit is available to go to the other Royal Resort properties in town, such as The Royal Cancun, The Royal Islander and The Royal Caribbean, and also Captain's Cove or Pancho & Willy's, a bar which has music performances. As usual you can arrange various tours and adventures right in the lobby of The Royal Sands at The Thomas Moore desk. A nice perk is being able to arrange your airport transfers ahead of time, right from home. There is a convenience market at the resort although the prices are high as is to be expected for the convenience. And, if you have extra money to spend, the upscale Kukulcan Mall is a short walk away. read more

I love a good swim up bar and this resort has 3! The restaurants/food were good, but most of them you had to shuttle to other resorts. You need to reserve the shuttle 30 minutes before you want to leave and take a shuttle 30 minutes before your reservation. It wasn't convenient but I would say worth it. We sat through a 90 min timeshare presentation for a to get half off our golf trip. We didn't buy a timeshare and they weren't too pushy. I would say 30% of the guest were timeshare owners. Which was a different experience for myself. It was different in the restaurants because we had to give our room key every time we ate/drank. We used the spa one day and I would say that was my favorite day of the trip. My husband and I got a couples massage. It cost a little over $200. Before the massage you get to use the spa which includes an inhalation room, sauna, steam room, and jacuzzi. It was very relaxing! I would say if you go to this resort and don't go to the spa then you are missing out! read more

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Don't stay here if your a not a member. If your are not member plan not to have dinner at any of their restaurants. They will happily take your money when you book your stay and tell you its all inclusive. but when you try make a reservation they are booked up. In all or most of them. Room are clean. The wait staff are good. But your treated as a second class guest. They should inform you that you would not be able to have dinner at time that is convenient for you. You are given the leftovers reservation at their Restaurants. If you spend your your hard earned money to enjoy your vacation, this place is not the place. read more

Sea weed on beach Huge waves on beach Hot tub is cold like pool water full of sand . All restaurants are booked and no appointments available, if you get lucky and get appointment then there is limited item on menu included rest you have to pay. One restaurant is in other city one hour and half drive and you have to find your own drive. Buffet breakfast is good but the staff on grill is lazy and rude. Lunch and dinner buffet is below average in short cooked food quality is below average. No fruits in lunch and dinner. Not coming back and do not recommend to anyone. Oh yes do read one of the condition or rule Saturday morning they relocate you to other room no matter what you say. This is time share place they need your room for the weekend. read more

Impromptu covid travel in September at an All Inclusive resort or opt for a la carte instead. You can set up shuttle round trip from the air port via the hotel's travel agency Thomas Moore instead of having to deal with taxi hustlers along the way out the terminal, it was approximately $24 for RT. Don't forget to tip like $2-3 for the luggage guy, he's expecting it lol Upon arrival to the hotel, everyone is wearing masks & there are door mats with sterilization solution for you to dip your shoes in prior entering the hotel. We chose to do all inclusive where all food & drinks were unlimited, how exciting! But then became bummed when we found out the resorts' bars close at 11pm as well food stations and late night room service disappointingly has 5 sandwich options to eat & doesn't serve alcohol until 11am (pro-tip, stock up during the day for the late night haha). But on the brighter side, the hotel was beautiful! The pools were gorgeous, one end is the kiddie pools with an adult swim up bar and the other side is the adult pools with a smaller kiddie area & a lap pool. This side is where all the action is with music, extracurricular activities & a larger swim up bar. With the all inclusive you also get serviced at the beach for food & dranks! The sand was clean & soft, the ocean is crystal blue with hues of deep blue. The ocean is a perfect walk, not too distant from the resort & heard its view is better than other hotels in the area. This resort has other sister hotels & with all inclusive you can eat at any of their restaurants with free shuttle service to/fro. Because of social distancing reservations are required. However the main dining room buffet in our resort does not require reservations. The menu was impressive & tasty except for the sushi here, that's deff not their forte lol we booked 2 tours, a snorkeling & cenote excursion with the hotel's agency Thomas Moore & so0o glad we did. The snorkeling tour we took had a small boat with just 3 guests, while in the waters a different tour with a large catamaran pulled up with approximately 40 ppl & were rushed in the waters, comparatively our tour was more intimate & had so0o much more time to spend in the waters & were able to keep an eye on us personally. So0o keep that in mind. One highlights of food were the seafood as well as their mole! Don't skip on this! Also bring laxatives hahaa It was rainy season but no rain at the resort, we were lucky! Andddd if you care to splurge, take advantage of the 4/5 stars restaurants on Boulevard Kukulcán! A fantastic hotel overall, deff recommend! read more

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I'm wondering when people give a property 5 stars what they are considering??? We stayed in this resort for my Birthday...Overall I stayed in their Pent which it means i had breath taking view in 8th floor...There were many things that I didn't like about this property. 1- As a resort, it's supposed to have hot tube (jaccuzi), specially when in January they are facing mild weather. 2- they had Buffet bar but you weren't able to find the foods for all tastes...(they were all mexican foods & not too much variety on taste) 3- waiters were friendly, but they have the worst management ever... 4- on their shops, they are not accepting $. If you don't have peso they will charge your room card... 5- every Saturday, doesnt matter when u arrived they are changing your room...I arrived Friday and they gave me a room and the next day they changed it... 6- We had to wear a wrist band as well as giving them the room number & key at the same time...it was pain in the but just to get water...if we are wearing this wrist band & using all inclusive services what is the reason to ask us every time about room number and key? 7- they offered us the restaurants out of property...what was the reason to stay at resort? P.S: In reception, I asked for Management...Manager on duty Erika Osorio didnt give her hard time to walk to front to talk to me...even i asked her to come and she answered me by phone...She had the worst customer service that You can ask for...She didnt answer my questions and keep telling me that for every extra hours they will charge me 100 bucks... Dude, I paid thousands to stay in this resort couple bucks not gonna do anything...This people need to be well trained & understand they cant treat all guests as same as they are treating their same level people around... im disappointed... read more

Can't give this resort anything less than 5 stars The service is fantastic, staff is super friendly and helpful. The rooms and public places are so clean, really spotless. The pools are heated, but not too hot, for the outside temperature is warm. The beach is lovely, clean, white powdery san and nice lounging place on the beach with seating. Room service is available, for those late-night munchies when one holiday. The pool-bar is great, sit in the beautiful huge pool, hanging out with a drink and snacks in close reach. I highly recommend the Sports bar during the day, located near the pool. Casual wear, great cocktails, lovely snacks and very friendly staff. Try the all inclusive package, Definitely worth it. Just go to Royal Sands, Cancun you won't regret it.! read more

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Incredible experience from beginning to end here. Every single person on their staff makes you feel like you're their number one priority. Front the waiters, to the cleaning staff, to the front desk, to the bell hops, even security. Truly a phenomenal staff. This resort is cleaner than probably almost every public place in the US too, they take sanitizing here very seriously and I noticed them continuously cleaning every inch of the hotel, pool, and restaurants. Also, the food included in the all inclusive package was delicious at every restaurant. And again, I can't emphasize the waiters attentiveness enough. Probably the best vacation I've ever been on. My girlfriend and I had a wonderful time. read more

The worst stay ever! From check in we were greeting by rude staff. The first issue we encountered is that they did not honor their own flyer for an all inclusive stay. American Airlines vacations had verified our all inclusive stay for 5 nights. Royal Sands didn't honor their promotion, they told us we had to pay $100 a day for all inclusive. Mind you it is a all inclusive hotel. We ended up doing all inclusive for 3 days, which they only discounted to 85 dollars . After giving them the dates and telling them we wanted three days we were told to come back the next day to get our bracelets at noon. Meaning they expected us to skip breakfast even though we just paid for 3 days. Another issue was that on our third night we sat down to eat our final meal and they told us our room keys didn't have all inclusive after we ate. They called the front desk and confirmed we didn't have all inclusive. We were all confused because we just paid hundreds of dollars each for all inclusive just for them to make us pay the bill. After going to the front desk the lady didn't try to help at all or try to get the man who handled the transaction. They simply told us our pass ended at 4 pm that day even though we paid for 3 days. They wouldn't let us leave until we paid the bill. By that time the restaurant was closing and we were the only ones there, the staff was rude and told us we needed to hurry up because they wanted to go home. He also refused to divide our checks and told us he couldn't divide it. After he finally split the checks, he refused to give me my room key back after telling him several times it still worked and I needed it to pay my room charges off. He told me no and to go get a new one. Fair warning the concierge is not just there to tell you about amenities, they are there to promote discounts on excursions but you are required to go on a 2 hour presentation and tour so they can sell you a timeshare. After refusing, and telling them we had to think about it they tried to bribe us and make us make a decision to do it quickly. Overall I would not stay here again. The view is amazing but in sure you could find something better elsewhere. read more

This place is probably great for people who like timeshare concepts. I have zero interest in a timeshare or being hassled by someone to attend "orientations" and bothering me while I'm trying to eat or walk by. One lady literally tried to sell me on this concept 7 times per day, I repeatedly expressed that I don't have an interest in a time share. Another lady came to me mid bite of food and asked could she speak to me over breakfast. They were aggressive and pushy. It's very affordable to stay here but your bill will add up very quickly if you're not careful. I owed almost $1,700 at checkout for food and drinks! I went to dinner one evening at LaVeranda and the hostess sat about 5 families in front of me (I was a head of them) and just looked at me and giggled. I had to ask the manager to be seated. The drivers (Thomas Moore) took me to the wrong hotel from the airport and I had to pay for a taxi to the hotel. They had an attitude about brining my luggage to my room. I used a regular taxi when it was time to leave he resort. I got a facial one day and was told to enjoy the amenities in the spa. While I'm getting dressed one of the attendees asked me if I was almost done, as if I was a bother. I had been in the restroom about 20 minutes after my service was completed. Overall, terrible service and overpriced food and drinks. It would be the coldest day in hell that I would ever return. read more

Royal Sands Resort - Hotels Near Me - Cancún, ROO

Front desk staff disinterested and incompetent. One of the managers was condescending after being overruled by his boss in our favor and needs to choose a new career that doesn't involve customer service. Take a printout of the amenities included in your reservation or risk being denied what you paid for (e.g., wi FI). "Butler service" included in reservation has limited hours--we had to ask the front desk twice for its phone number since none of the information was offered to us upon checkin--the first time THE FRONT DESK HUNG UP ON US. We went to the front to ask for a garbage bag and were told one would be brought up, stood there for 15 minutes, then saw the guy walk past us, asked him what happened, and he said "Oh, I couldn't find one". In contrast to the atrocious service from the front desk, ALL of the rest of the staff were absolutely fabulous, including Kevin who works the villa side of the beach bringing drinks and catering to your every need, also including each and every person at the restaurants and on the grounds. My girlfriend lost her sunglasses in the surf, and a lifeguard was miraculously able to find and return them. Had a blast on the jet skis. In summary, a decent stay that could have been SPECTACULAR if not for the front desk. read more

Hands down best all inclusive experience I've ever had!! Food selection was so diverse and included restaurants near by. Pool bar served us all day even on the beach including food! No hidden fees anywhere! Free wifi! I'm coming back every year! read more

Royal Sands Resort - Real room view! - Hotels Near Me - Cancún, ROO

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Service was good. However, the food was mediocre on a good day. The pool is not heated and it's too cold to swim in and the hot tub is barely lukewarm. No real teen club as they mention. read more

Been coming here since 2001 and I will never have anything bad to say about the place. From food to service you feel warm welcomed. As a timeshare owner this is a place you can take your families and feel completely safe. read more

Meals are excellent. Customer service good. Room service ok. The best part of hotel it's in middle of cancun & beach front I love it. We were lucky to have room walking distance from beach. It's good experience for booking hotel online. We took tour specially to isla island from hotel lobby it's worth to do. Don't buy any tour from outside hotel. read more

Royal Sands Resort - Hotels Near Me - Cancún, ROO

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