My husband and I always look forward to "Coming Home" to The Royal Sands. The staff is always willing to go out of their way to make your stay exceptional. Every villa has a wonderful ocean view with spectacular sunrises. Our concierge, Karina helped us on several occasions with reservations and outings. Since we spend most of our time at the pool and beach area, we always enjoy drinks from the Pool Bars...Golden Margaritas, Mudslides and Cranberry Mojitos are my favorite. Their poolside lunches are great and we have on occasion, mentioned a dish we had at a sister resort that is not on the Royal Sands menu, and before we know it, the dish arrives. Talk about great service, above and beyond!! We especially enjoyed eating at the La Veranda restaurant on 2 occasions, a Tuesday and a Saturday because of the terrific piano player those nights in addition to wonderful entrees and cocktails. One area of the resort that probably gets little mention is the Laundry Service. Since we were staying for 4 weeks, getting some clothes washed was inevitable. The lady who runs the laundry does a wonderful job. When my husband went back to pick up our belongings, everything was carefully folded and my husband mentioned that the place was immaculate. So if you want to save room in your suitcase for souvenirs, make sure you try the laundry service for a very reasonable charge. Thanks again to all The Royal Sands employees who made our stay so wonderful - see you next year! read more

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So.. Just got back from our trip. When you walk into the hotel, the doors open to an AMAZING view of the OCEAN and the incredibly HUGE POOL.. So you definitely think the rest of your trip is going to be great. Food was just ok. Nothing special in the whole hotel. Nowhere to do anything different.. Just drink at the pool. There was a sports bar with a bunch of TVs. A market, gift shop, Alamo car rental, 1 sit down restaurant in the building. La Hacienda restaurant outside the hotel had Mariachi and had good food (make a reservation). The other Phase of the hotel has a sit down outdoor seating area (Char Hut) which is cool (we didn't discover it till our last day). They have a secret menu somewhere bcz we saw chicken wings being brought onto some guest but were nowhere on any menu. ALL INCLUSIVE- I had no idea that didn't mean "all inclusive". I was upset to realize that you are very much so restricted. You can only drink DosXX. That's it.. All other beer is for sale. If you've ever been to Mexico, you already know that their "well drinks" are all watered down so I was going to stay away from them and drink my beer so they can't water it down.. No BUENO. It was quite noticeable that they like to be LESS attentive to the PEOPLE WEARING THE ALL INCLUSIVE WRIST BANDS. It was very obvious that they already had our money and they were taking better care of the guest that had NO wrist bands. Service- was just ok. They want you to do the time share presentation and they will "HOOK YOU UP" with discounts to attractions. THATS A LIE. We got better discounts on the Internet. Hotel- was nice & clean for sure. No negatives there. The fish therapy for your feet costs $40 at the hotel, We did it in Xcaret for $15!! Car rental- The Alamo car rental guy MAX was prolly the most informative guy in the hotel. He showed us a map and told us to head over to El Mercado 28 for some shopping. Girls got their hair braided and we bought a few bags and shirts. Xcaret- was great, 5 stars!! We rented a car and took the hour drive. I'm glad we did (rental $60 a day). We ended up paying for picture tickets, the show and dinner tickets. The food was some "Top Chef" shit. The menu lights up bcz it's dark inside.. You will get Everything on the menu so you don't have to select anything unless you are "vegetarian" like my young adult kids are. They do have alternates for veg eaters. And I saw some burgers being brought out, maybe for kids. The river run was great. DONT FORGET YOUR WATER SHOES. read more

Royal Sands Resort - Hotels Near Me - Cancún, ROO

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I am being brutally honest so that future guests have realistic expectations for their stay. First, if you purchase the all-inclusive option, be prepared to eat at the same buffet style restaurant La Veranda for breakfast, lunch, and dinner. The staff was friendly, but the food selection was limited and quality was lacking. There are lunch and dinner options at the swim up bars, but these are mainly burgers and fries. The Sand Dollar was downright disgusting! There were other offsite restaurant options (El Conquistador, Captain's Cove, and Hacienda Sisal), but you must take a shuttle to two of the restaurants. The three offsite restaurants were fantastic as far as food, quality, service, and atmosphere; however, they are inconvenient via shuttling. The shuttle runs every hour or half hour according to staff but they failed to tell us that the shuttle did NOT run between 8:00-10:00 PM. We had to pay $15 to take a taxi back to the Royal Sands Resort. The shuttle to one of the other sister resorts was down, so you would have to pay for a taxi to go there. The rooms at Royal Sands were old and outdated. They could be likened to a clean, outdated Best Western. Scuffs, dents, and dirt marks on the walls, rusted makeup mirror barely hanging on by a screw, excessive water on the floor after a shower even with the curtain tucked in properly, and let's not think about what's on the 20 year old bedspreads! Don't get me wrong- the rooms were clean, but they were run down, in need of repair. There was a scale at the main entrance only if you wanted to weigh your luggage, but you had to pay 50 pesos. That's right, you have to pay to use the scale. Insert eye roll here. The "vacation club" people pushed hard trying to sell you a timeshare, except Royal Sands called them "concierges". Every time we tried to make reservations for dinner at the offsite restaurants, we were hounded to sit through their presentation. They were persistent! This resort is a perfect example of people buying a timeshare at a resort where nothing is updated after the resort has your money. The entertainment team was scarce as well. There is no nightly entertainment, and guests not provided with a list of daily activities. As a matter of fact, activities were limited by the staff. Beach volleyball was at 3 PM but only lasted 30 minutes or less. There was a sport and activities desk you could visit that had other things to do that were included with your stay. You could ride bikes (sized for adults only with 1 hour limit). You could pick up tennis balls/rackets to play tennis, take out a small sail boat or pay for lessons, and a few other limited things. The staff tries to sell excursions for those seeking more adventure, but save hundreds of dollars by walking next door to a shopping mall with Forever 21 and a few other stores. The manager at the excursion place in the mall gave us his personal cell phone number in case of any issues (no issues) and they guaranteed a refund if your excursion was canceled for any reason such as an unexpected injury or weather. The Royal Sands housekeeping staff did a fantastic job of keeping the room tidy and as clean as possible given the condition of the rooms. We accidentally left our safe unlocked and our housekeeper Javier locked the safe for us and left the code with the front desk. Honesty goes a long way so make sure you tip your housekeeping staff for their often overlooked efforts. The beach for the Royal Sands resort was very nice. The fine white sand felt great under your feet, the beach was very large, and there seemed to be plenty of chairs and loungers (although we came the week before the COVID lockdown, so it wasn't very busy when we visited). Lastly, the tennis courts were great! The rooftop courts were in good shape, and the rackets provided for an hour were nice. They even had lights they would turn on if you reserved after dark. read more

This was my first trip to Cancun and my first all inclusive experience. My husband and I went in December 2013 for my birthday. I am tired of dreary, cold, Pittsburgh birthdays! Cancun fit the bill for hot, sunshine, and beach. We chose this resort through a travel agent because of the price. We are very, very picky eaters, so we were very nervous about the food choices. Everyone assured us, "they have everything!" When we brought up our pickiness. On arrival, our room was not ready. We expected that as we arrived before the 3PM check in time. We hung out at the pool. The pools were amazing. But, the chairs filled up fast and it was sometimes difficult to find a chair in the sunshine. We were told we got an upgraded room with a balcony at check in time. The room was very clean. My only complaint is that there was no fan in the bathroom and it got hot and steamy for about an hour post showers. Also I believe the shower got water everywhere, but hey, it's not my house so I'm not complaining too much about that. Now to the food, we started our food adventure with pizza from the pizza snack bar. Fresh and made to order. It was delicious. Thankful it was good, because we would essentially live on pizza. The buffet had a theme night, but that's no good if you don't like ethnic/international food. The snack bar by the pool had great fries, the "burgers" were reminiscent of school cafeteria soy ish burgers. Proceed with caution. The breakfast buffet was always good, although the waffle/pancake made to order bar seemed to be whole wheat batter, which, you guessed it, the pickys did not like. The made to order eggs were awesome. We ate at Marco Polo the final night, my birthday, because it was finally a theme we liked, Italian!!! I had 2 heaping bowls of fettuccini bolognese. Holy delicious!!! My only other complaint was our room location. It was first floor right above the lobby. The lobby was loud well into the late night. Think live bands and karaoke. I would definitely request a higher floor if we would go back. Over all, a great getaway! We would return, we just won't have high food expectations! We will pack more snacks for sure!! read more

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Love this hotel. Great service and food. The beach is really Beautiful. I really recommend this place. Special tanks to Alberto (Kevin) torres Capetillo. read more

So far I have enjoyed my stay, however, I had a really bad experience with one of the pool-side bars in the main building. I'm a woman that, unfortunately was only wearing her swimming suit, so I didn't have pockets or money on me while waiting for my husband to make his way down to the bar. I was asking for drinks while not tipping (I didn't have any money on me, but we have been tipping generously in the other restaurant/bars) I just don't carry money on me. The thing is, the bar tender got offended at my lack of tipping so he just started talking to his partner and using bad language, at some point he actually started insulting me (Spanish Is my first language). I told them in Spanish that if they were too busy to attend me, I could comeback later. The guy understood that I knew he was insulting me so he backpedaled and started acting silly. I'm disappointed that my great experience was ruined by only one worker. And while I understand that in the States tips complete the servers wage, I also understand that this type of behavior is also wrong. I wouldn't have written this review if it wasn't for the fact that they directly insulted me. read more

Pros - the hotel location is good and the pools are nice and well maintained. Staff are helpful too. Cons - All Inclusive food in Verdana is very mediocre and always same fare, heavily slanted towards Mexican food. I hated the food. I did not check out the restaurant serving sushi - did not look good when I peeked in once. Worse is room service - wait time is 40 mins. Why? Because only one waiter tends to a block. Or maybe whole resort. If you order water you will die of thirst first. read more

If you would have asked me when I was here two years ago I would have said 5 stars, but this time was different. The food wasn't as good, the service wasn't as good and is just seemed everyone could have cared less. First off, don't order a group trip to any of the XCARET experiences. The bus rides are longer (read other reviews). They tell you that you get lunch and a drink... but don't tell you what at the time, then you order a margarita or something else and they charge you. When they sell you the package to Xenses they will tell you it's a five hour and you will meet at 3... then we got on the bus and they told us 2pm... we did get there till 10 ( a 3 hour process). When we checked it at the sands we asked for the wristbands for the "all inclusive " that we prebought online. After battling for an hour, we finally got them. Why? Because their "system is down" meanwhile they are typing and looking up emails on them. After the third time of hearing that excuse I asked them how long their system have been down... they said for three weeks. I wish We didn't have this experience but we did. I could go on and on. read more

Worst hotel service ever! Don't stay stay here! Total scam and they are here to get your money! Worst Customer service ever!! read more

My mom banks her week from the royal islander every year just to come here BASED on their customer service and delicious food and clean rooms alone! They are so welcoming here! Service staff is exceptional and Pedro, Cano, Manny, Mario and Miguel are our hands down absolute favorites! Always making you feel like you're right at home. Never a bad experience in the 3 years we've been here. Would not change a single thing! Except for maybe moving to Cancun! Thank you all for the warm welcome and I can't wait to see you next year! read more

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Front desk person lady was very rude. She's not an asset for this company. Other than this the rest are great very kind and helpful.

Amazing resort from check-in til check-out..really clean, great staff, good food and drinks, all you need for a nice, relaxing vacation..Beach is beautiful and the all inclusive is a must! The suites w/ oceanview front are wonderful..Great for families. read more

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We visited Cancun this past week and we loved Royal Sands! Our two bedroom suite was awesome and had a great view. Hotel is very clean and well taken care of. Service was excellent everywhere we went. There are too many names to mention, but I'll point out a few experiences. Our housekeeper was really attentive and she even made a pig with a towel to match my daughter's plush toy. Server by the pool named Damian remembered my name and would greet me by my name every time he saw me, and he was excellent in ensuring we were taken care of. Spa staff members were great and whole experience was so relaxing. Service at Sisal restaurant was great as well. They only have three sit down restaurants on property, but the variety was abundant at their buffet and they switched up flavors every day. We can't wait to visit again! read more

Spend your money somewhere else. This place is only good if you want to bring your elderly grandparents. The servers are slow and will only acknowledge you if you tip and even then they take hours to deliver. Room service also takes around 2 hours to get delivered IF they answer. The hours they have posted for the pool bars are false. The food was disappointing and the restaurants are very disorganized. All inclusive packages here are honestly a headache. If you do not have your room key card on you then don't even think about trying to be served or getting any of the services provided because they'll will take your card from you until your going to leave. When returning your card to you they hand you a receipt which is not only a waste of paper but makes the process of leaving take longer. The one good thing I can say about this resort is that it is clean and the cleaning people are nice. I would recommend booking anywhere else if you're under the age of 70. Will not be coming back. read more

Accommodations: The rooms were mediocre, I slept horribly on the bed. Food: There was really only one restaurant and you had to travel to the others (though the quality was good). Atmosphere: The incredibly loud music and entertainment made me feel like I was on spring break - not a relaxing all-inclusive Mexican resort. Then the swim-up bars shut down early (I know it's a family resort but closing down the swim-up bars at 7pm when the sun is still out and then you can't get alcohol unless you go to a restaurant). The alcoholic drinks are basically ice and water-- way overdiluted. I would order less if you actually gave me one real drink. The staff and service was excellent and I did feel like the value was great. But I absolutely will not be back: I would rather pay more for a more comfortable room and a better experience. read more

I want to start out with the good of this place. First the pools and the beach are very nice, the staff were are incredibly nice and helpful. Now here is the bad. Food is poor to average at best. Concierge is not a Concierge. They are only there to sell you a time share. Do not go to their presentation! Just pay full price for your excursions and be happy that you are in Mexico! We were goi g to go their presentation to save on a trip to Chichen itza, but our friends went to their presentation at 8am, we were booked for noon. They said it would be 90 minutes, at two hours my friend asked to leave and they did their best to try to guilt trip him into buying a time share. Absolutely dishonest and sneaky. When I text my concierge to cancel she said that she had already given us the discount (not true) and that if I did not go they would make her pay for it (not true) there was more I will post the text chain. Cancun is beautiful, but stay at a different resort. read more

I would give five stars if I was only rating the view, the pool, the drinks, and the beach. The pool bar staff was amazing no complaints whatsoever they even would add a double shot here and there. The view from my suite was extremely beautiful such an amazing sight to wake up to. The negatives of this resort there were ants in the room the food was bland and had no flavor. I tried every restaurant including the sushi I do not recommend it one bit if you are a sushi eater the sad part was even the Mexican food did not taste that good. I rather would have it in a bag of chips from the grocery store then eat any of the food at the resort however breakfast was not that bad if you enjoy a nice coffee and a croissant or a pastry read more

This is a phenomenal resort with very hard working staff that maintains the facilities in top condition and meet you with a smile at every turn. read more

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OK. What can I say except that I love this place! I have visited the Royal Sands Resort twice now. We have decided to make it a yearly tradition. All the staff (especially the bar staff) are friendly and eager to please. I love the pool bar. The chicken fingers are surprisingly good. Do yourself a favor and order the Banana Monkey when you arrive. It's like an adult milkshake! YUM! The view and beach are beautiful. I love to walk the shoreline and look for pretty shells. Our room was clean and spacious enough for two people. They kept the mini bar stocked every day (which is a good thing). They have some restaurants onsite that serve good food and have lots of options for those that choose to go all inclusive. They have daily activities that keep you busy or you can just lounge by the pool or on the beach. I love the games that they play by the pool. BINGO is my favorite. If you are in Cancun and need a great place to relax, Royal Sands Resort is the place to go! read more

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Clean rooms staff were super friendly. Just barely post Covid made it a bit difficult as masks required basically everywhere which was super annoying. However, great time and food was amazing at every restaurant affiliated. I would recommend all inclusive next time as there a quite a few restaurants affiliated which means you don't need to stay at the resort for food. read more

I've stayed here three different times in 2017 and 2018. Each stay was great. I'm not a buffet person, but the a la carte options were all beyond my expectations. The rooms are clean and comfortable. There is a always a weird chemical smell in the hallways, which I guess is a good sign they are cleaning, but I would think they could find something a little less nauseous. read more

Great service. Our first time with an all inclusive concept. Took two teenagers. It was windy most of our trip so activities were limited for them. Some basketball, tennis, nice gym and the beach. Very clean resort. Staff was mostly great. Luis and Patricio at the pool bar were the best bartenders ever. Damien at the beach bar was also fabulous. Food choices were all good. Loved eating from the Char Hut pool bar all week. Kids loved that part too. As with most higher end resorts, tipping is expected. Decent shuttle service to other Royal properties and restaurants, but I preferred the food here. One exception was the El Conquistador- the 5 star option. Recommend it highly for a sophisticated dinner. Would avoid the restaurant at the Royal Cancun [sister property]. Long ride and food was awful. See tips for the negatives, and there were only a few. read more

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The BEST All-inclusive I've ever stayed at. Food was always amazing, beach was clean and rooms were awesome! Special shoutout to our bartender Emmanuel!!-- Our trip would have not been the same without his personality and great drinks & travel recommendations. read more

Beautiful, all inclusive resort, with amazing views! All the restaurants on and off campus have great options and wonderful portions. I was delighted by how clean and tidy all areas of the resort were kept. I had a wonderful time and all the staff was so sweet! Happy to of stayed in such a wonderful resort. read more

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After reading several of the recent bad reviews two days before our visit we were expecting the worse; however, after staying 7 nights and 8 days here we can confirm that our experience was quite pleasant. Many other reviews mentioned 2 common dissatisfaction which was the haggling of your participation in their time share program and the lack of willingness of the staff to attend to you if you are wearing an all inclusive band. Perhaps we dealt with it differently so we didn't find these two things to be an issue. We were asked almost instantly after being guided to our suite by one of the staff members (in royal blue shirts) to attend one of their 1.5 hour presentation and in return receive a 30 minute massage and fish pedicure each. We just told them we would think about it and asked them to follow up with us two days after our stay in which by then we were having way too much fun and nicely declined. These staffs are paid by commission ($100 USD) so they may come across strong to some people. We never had an incident for the lack of willingness from the staff to serve us while wearing our all inclusive band. Everyone was so helpful and willing to get us what we needed. The staff here works very hard and are very friendly. We also believe that good service should be rewarded with a tip. Now here are my take aways/tips for you stay: 1. You don't need to exchange your money into Pesos. The USD has more worth here (so we were told by the locals) 2. You may get bored of the buffets and pool bar food after a 7 nights and 8 day stay as they tend to use the same ingredients over and over. Branch out and try other restaurants on the strip even though it's not included in the package. We feel it's worth it. 3. If you are asked to switch rooms during your stay note that if they put you in your new room before 4:30pm your new assigned room may not have been cleaned yet. Just look at it as a place for your luggage and have house keeping come ASAP 4. Branch out and try the activities. We snorkeled and scuba dived. Note that there are additional docking or park fees per a person that is often needed to be paid in currency at that spot. 5. Be kind to your staff and if they do a good job tip them. 6. The hotel shops, activities and etc charge everything to your room. So have your room key with you at all times when needing to make a purchase. Depending on how much you wish to spend during your stay you may need to go to the front desk to add more money to your account or pay off your account. It was a little frustrating at the end of our stay when we already checked out and didn't have our room Key to charge against (market: water and food) but they accepted cash; however, they only had peso for change. If you're already heading out most likely you would not need peso. 7. This hotel protects sea turtles (kudos) so if you see one please follow their rules that's posted on the beach Next time around we will stay less days not because we didn't like the resort but we had too much sun, drinks, food and missed our furkids in the 8 days of being here. Food, amenities and rooms here are average (3/5 stars: house keeping, room has a safe, room service, on site laundry self service and etc) but the staff's service is what bumped our review to 4/5 star. Hope you enjoy your stay here and that my review helped. read more

Royal Sands Resort - Pool and beach front suite - Hotels Near Me - Cancún, ROO

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We've stayed here a couple of times and definitely recommend it to others. We love the all inclusive atmosphere. They have another location next door the GR Solaris, and I must tell you that I like the Royal Solaris better than GR Solaris. We like Royal Solaris so much that we have even stayed at their other location in Los Cabos, Mexico (will be reviewing at a later date). A lot of close-by hotels may be of similar price but do not offer as much. Royal Solaris's all inclusive includes dining, alcoholic & non-alcoholic drinks, non-motorized sports, entertainment, pools, on the beach, and of course the room. Price- Depending on what season or time of year you visit will dictate the price you pay. They usually have deals for when you travel with kids, like kids 12 or 17 and under stay free, which is a huge perk for anyone traveling with kids. Rooms- The rooms are decent sized, usually with 2 queen size beds and a pull down twin, and very clean. The floors are spotless and there are no bugs. The maid service does a wonderful job of cleaning everyday and they sometimes do sculptured animal towels, which is pretty cool. The rooms have balconies and great views. Views can be of the beach, lagoon, or pools. The resort is laid out beautifully. The beach is right off the resort, so there is easy access.. steps away from your room. Bars/Food- As you are checking in, the staff is approaching you with welcome drinks and asking what you would like to drink. The main dining room is large, inside and is buffet style for every meal, however for breakfast they have a chef making custom-made omelets- so good! There are also waffle machines where you can make your own waffles. They have fresh fruits, cereals, muffins, breads, and all the regular breakfast foods for various cultures, mainly American, European and Mexican. I especially like the different kinds of fresh fruit juices that they serve, pineapple, orange, papaya, grapefruit, honeydew, etc. So fresh & tasty! Also, inside is the Marco Polo specialty restaurant, which typically changes theme/ethnic cuisine nightly. Marco Polo is a formal restaurant, reservations are not necessary, however you must wear shirts and shoes. I definitely recommend eating there on Mexican night. The authentic Mexican food is top notch! Portion sizes are good. The food is so yummy and you will be stuffed! There is a swim-up bar, which offers all of the drinks. The snack food area offers hamburgers, hot dogs, chicken fingers, french fries, pizza, soda, lemonade, fruit punch, and maybe iced tea. This food is nothing special- tastes like cafeteria food, but it is very convenient. There is an outdoor area that serves food pretty much all day, it serves breakfast, lunch and dinner. It overlooks the beach. I love the straw/palm leaf roof. The food is pretty good, they change the selection daily- but they always offer breads, soups, desserts, pastas, meats, vegetables, salad bar and a variety of other cooked items. Staff- Is very friendly, helpful and hard-working. They are constantly cleaning, asking if they can be of help, and offering drinks. There are lots of activities and they encourage your participation- whether it be a pool activity or to share about an upcoming nightly event. A lot of the staff does speak English, but you can also practice your Spanish too if you'd prefer! Entertainment- There are nightly events, such as theater, bingo and different themed parties. They also have a party bus which visits local bars, not a drinker, so didn't partake in that. There are always activities in the pool, such as different aquatic exercises and beach volleyball, some of the events in the pool include alcohol. There are several different pools. Childcare- There is a childcare area where you can drop-off and pick up your kids. The staff does activities with the kids and are broken into age appropriate groups. There is a pool in the kid area which is pretty neat with huge animals and like a Noah's Arc with slides and fountains. I had fun playing with my niece in that pool, she was about 9 or 10 at the time and she had a blast! My niece was one of the older kids when we visited, so she didn't stay in the childcare area too long- it was mostly younger kids, but if I remember correctly, she did make a craft. Non-motorized sports- In the lagoon area, which is a short walk away, many non-motorized water sports are offered. My niece and I did paddle boats, canoe, and kayaks. This is included in the all inclusive package, and if you like outdoor activities this is a must do! There are some other water crafts like windsurfing and sailboats, but we ran out of time! We did this before we utilized the free airport shuttle on our way home! Hopefully, I covered everything. We've always been pleased with our experiences at Royal Solaris and hope to go back again in the future! read more

Just got back from here after staying for a week doing the all-inclusive option. How can anyone complain about getting served alcohol and food while laying on the beach in front of a beautiful blue ocean? I work A LOT of hours, so I was looking for a resort that would be more relaxing than it would be party-oriented. This was the place. It was my first time in Cancun, and I have to admit that I was a little skeptical about visiting Mexico in general due to all the bad press that it gets. I was also skeptical about the quality of food in Mexico, bad reviews about this place, and the safety of my items in my room. To my surprise, Cancun was safe, the food was great, and the staff were awesome. I lost my cell phone and a security guard returned it right away. Every all-inclusive resort had bad reviews, but this place seemed to have better positive reviews, so we decided to choose this place. This place is a time share resort as well, and a lot of the other guests we met always come at the same time each year. Some have been coming for around 15 years, so a lot of people there knew each other. Everyone was super cool. Overall the food was good (excellent breakfast at La Veranda), and the service was great. Our beach bartender Gilbert was the man, and kept the beer and shots coming non stop per our request (of course I tipped him well). Mario at the Sideline Sports Bar was awesome as well, and was a very attentive server who remembered my name. This place was all about service, and I appreciate the staff! The people who work the front desk weren't the friendliest, but I think that it's made up for by the wait staff. There's a gym, a spa, and a bunch of excursions that you can book directly through the hotel. Its right next door to a decent mall with a super market inside of it. There's a mini mart inside of it with OTC meds, food, a starbucks, and some groceries. We will definitely come back and it will be in September. It's fairly affordable at this time of year, but the weather was still excellent and it wasn't too packed. Part of me wants to try out another resort, but this place had everything we needed. read more

I booked a last-minute all-inclusive getaway to this resort and it was fantastic. I'm not sure why there are so many negative reviews about the timeshare option - I was not bothered once for this. Concierge called me as soon as I walked into my room to get me to book spa appointments/dinner reservations but I stopped picking up the phone after that...I was just interested in the beach and getting a tan. Check-in line was atrocious but make your way over to the building next door and you'll be on your merry little way in no time. I never had to fight for a beach chair and I took my time getting down there...getting there around 9:30am or so each morning. The food was nothing to write home about but honestly, I was drinking my calories down on the beach anyways. The rooms were clean and the service was top notch, even with a wristband, in my humble opinion. The AC was always blasting cold air and never lagged. For a resort I picked on a whim (less than 48 hours before departure) and it being my first time in Cancun, I had a great experience. Did I mention, free Wi-Fi? read more

I came here with my family in May 2016 for the first family vacation we have had in a while. Best experience ever! Royal Sands is a part of the Royal Resorts in Cancun. They are a time share hotel, but don't get scared off by that fact. The workers and concierge here are very helpful and are never pushy with sales. They want you to have a good time here! Upon checking in, you will be assigned a concierge for our stay at the hotel, my family was assigned Omar! The rooms are great! Though they aren't fancy, it was very spacious and perfect for my family's needs. In the junior suites the room includes a master bedroom, walk in closet, safe, living room (with very comfortable sleeper cots), a separate bathroom, and a kitchenette. The resort itself is also very nice. There are two big swimming pools with swim up bars! There is also service on the actual beach as well! Just to let everyone know, this resort is more catered to families and people in the late 20s and up. It is very quiet and there is no loud partying here. The beach is a few steps away from the actual resort, and had plenty of cabanas and canopies for guests to enjoy. The sand is white and the water is turquoise. Absolutely perfect, breath-taking views! I would argue the Royal Sands has the best beach of all the hotels on the strip! As for food, each of the Royal Resorts hotels have their own specialty restaurants and buffets. If you purchase their all-inclusive package, you get access to all of the restaurants at each of the properties! All-inclusive allows you to order almost 95% of their food offerings and drinks! There are surcharges for meals such as filet mignon and lobster, but that's to be expected. Everything else is fair game! Margaritas, pina coladas, and daiquiris for daysss! For the fancier sit down reservations are required, but Omar was extremely helpful and took care of all our reservations for us! My top recommendations: Foods: -Shrimp Scampi @ La Veranda (Royal Sands) -Smoked Marlin Tostadas @ La Hacienda (Royal Sands) -White Wine Mussels @La Trattoria (Royal Cancun) -Fish Tacos (beachside service @ Royal Sands) -Nachos (beachside service @ Royal Sands) -Mahi Mahi @Captains Cove; beautiful view of the lagoon, wonderful date night place! -Crab Cakes @Captains Cove Dessert: -Churro @ La Hacienda (Royal Sands) -Flan (room service!) Drinks: -Sunset Margarita (aka The Rodolfo Special! One of the servers made us a custom drink, how sweet!) -Mango Daiquiri -Classic Margarita, of course! -All the virgin drinks were delicious as well! There's always worry about food poisoning while eating in Mexico as well. And I can say with confidence that as long as you eat on the hotel property, you won't get sick. The water is also filtered so its safe to drink straight from the tap! I have a pretty weak stomach and I did not at all feel sick from this trip! The service was awesome as well! The workers are extremely nice, and most of them speak English, so you won't have trouble communicating with them. They are always quick to run towels, water, food, etc to you whenever it is needed. All in all, it was a wonderful trip! If I ever go back to Cancun, I will not hesitate to stay at the Royal Sands! read more

Royal Sands 2, is a very nice place to visit and in the center of 4+ star restaurants. The ocean in this side of the road is one of the nicest in the world. The people here are hardworking and very helpful. Great place to visit. read more

Just got back with my family and I can honestly say I will never go back to Cancun again and it's all because of The Royal Sands & Spa All Inclusive. This place is a Timeshare resort and a total cash grab, Everything is overpriced the service is terrible. The food is just ok except for Fred's its an awsome place. Dont waste your money here if you want a true family vacation at a real All Inclusive resort go to Costa Rica and stay at the Dreams Las Mareas, read more

The Royal Sands is a beautiful place with great restaurants and staff. Unfortunately, the front desk administration is not too concerned with your stay as they are a time share location and not a hotel. I bought my brother a honeymoon getaway here and he was told upon check in that he would be moved to a different room midway through his stay... on his honeymoon! Their scheduling staff made a mistake and they had no resolution for it. My brother and his new wife took it in stride, although bothered, but I wanted to try to fix this for him since it had been my gift. I called trying to get some sort of resolution or additional perk for their inconvenience.... nothing. I was told they were welcome to talk to someone else. On a previous stay, my girlfriend and I were put in a room with two full beds, even though I had reserved a king. I was told the king was not guaranteed. I would not recommend this place to someone wanting a special trip. You might get lucky and not run into issues, but that's all it would be... luck. I really wanted to like this place as the facility and staff are great.... administration not so much. I'll be staying elsewhere from now on. read more

The resort is beautiful BUT if you're not interested in time shares forget about. You will be Hassled throughout your trip. We got the all "inclusive" HA! You wear this red bracelet throughout your stay and will be ignored at the hotels restaurants. The bracelet is like a big red flag to not get any customer service. You'll get people seated before you and get their food before you have even got a glass of water. Customer service is very poor here. All the drinks are watered down. The food/buffet is mediocre. Room service will take over an hour to get whatever you've ordered. Perks- The rooms are nice and clean. The view from each room is gorgeous. Definitely wouldn't be coming back to the Royal on our next trip. read more

So first of all, booked through Expedia with all inclusive package for two nights. They had to switch us for the second night because apparently giving notice we might be moved before we booked was overrated. Staff was no help either; the key card didn't work so we got locked out the second day, and it took three staff to tell us they couldn't help. I had to go to the front desk which was 4900 miles away. Oh, and the luggage that they held for us for the transfer of rooms only took an hour to arrive. Overall, not happy. Nice pool and view of the ocean, hospitality? Horrible. read more

We needed too book this hotel for one night, last minute due to our flight being cancelled coming home to the States. We chose this hotel because it was close to the airport and it was all inclusive for our large party (my husband, myself and our 5 teenagers). We arrived at the hotel and were told that we did NOT have all inclusive amenities. When I tried to show them proof of our reservation and payment of $259 EACH for THREE rooms, they had no interest in looking at my documentation. They stated I had to talk to my "travel agent". I tried to explain this was a last minute booking and we went through the "Hotel Tonight" app and again was told to contact my travel agent. In addition, not only did we pay $259 per room, they were also requiring a $300 security deposit PER ROOM. Also, they informed me we would need to pay an ADDITIONAL $195 for the 7th person. (IN TOTAL WE HAD TO SPEND $1,872.00 FOR ONE NIGHT AND NOT HAVE IT BE ALL INCLUSIVE) We then called Hotel Tonight and they assured me the rooms we have came with the all inclusive package. After the rep from Hotel Tonight sorted things out with the hotel. It was confirmed (at 6:30 pm) that we are entitled to the all inclusive package. (Mind you we had sat in the Sports Bar for the past 2 hours trying to sort this out and had some appetizers, drinks and the kids played some pool (at $5.00 per game). When we finally got that sorted out and I asked how they were going to reimburse us for the money we had already spent because of THEIR mistake, they told us they would no be doing anything of the sort. So now we are at over $2,000 for one night). The front desk was by far the worst part of the experience. The level of customer service was pathetic. Specifically, Mauricio and Alexandra. They knew we were frustrated, they knew we were stuck, they knew we could show them our documents to sort everything out from the beginning. The manager on duty, Wendy Torres, wouldn't even come out to talk to us. (Then again, who knows if Mauricio or Alexandra even bothered to tell her we were asking to speak with a manager). I would NEVER go back to this hotel. read more

Was a little hesitant when booking because of a few negative reviews I had read - but I would not hesitate to stay here again. Check in was fast, the location is beautiful, just a 5 minute drive from the party area of Cancun. There's no jacuzzi, but the pools are large, and warm. The place is exceptionally clean. The staff is very helpful and professional. Some reviews said the food wasn't that good. We stuck to the casual restaurant the whole time since the other restaurants require reservations and have a dress code. I don't really care for all inclusive packages since I like to eat at a variety of places, but this hotel changes the main dishes each night of the week just in their main buffet / restaurant, and that was enough to satisfy me. I'm picky with food, but don't mind eating non gourmet meals. Some things had sat out too long in the buffet warmer and were getting stale, but most of the food was good. It wasn't bad enough for me to complain since there were plenty of options. There were also roughly 10 other restaurants that were part of the all inclusive package, some were at other resorts. My only gripe was the fact that Saturday stayovers may require a room change. I knew about this from reviews, and was told this upon check in. But it is an inconvenience. The place is a timeshare that fills rooms with hotel guests. Not sure why room changes need to take place, but that's really my only complaint. read more

I am giving a five star review based on historical experience and performances. But this year, the service and amenities have left a lot to be desired. I will be getting in touch with the facilities manager and hopefully above him as well to express my extreme disappointment and concerns. However, for the past 12 years we have had nothing but an exceptional experience at this resort. So I am hoping that this year's experience will be an anomaly. read more

Fernando Martinez at the Veranda restaurant on resort property is the absolute best in terms of service and kindness! The Royal Sands is home away from home for us! Cannot say enough about the staff here. The only issue at times the security gets a little too much in your business but other than that this place is great! read more

DO NOT STAY HERE!! This place is horrible. First of all it is a time share, rented out by other vacation rentals. You WILL have to change rooms if you come before fri and will be looking to change rooms on sat. Every Saturday is room change day. We came Friday afternoon, had to change rooms that next morning. Keys didn't work, told 3 people who said it was not their job. ..... Blah blah blah. Staff is friendly and work hard. The hotel side and time share side intermix. The building needs to be updated. It is a tired old building that sucks. I wish I could post no stars it sucked that bad. Today is the last day here. THANK GOD. I got a phone call in my from someone trying to sell me on this time share. The guy could not take no for an answer. He asked very inappropriate questions about my finances and personal situations. Very inappropriate. From my experience here, I could only go to one restaurant, la veranda. The Mexican restaurant, sisal, was always just closing. Sun at 1:30 for lunch the staff said they just closed. The list goes on, and on. If you stay here, get ready for the hard sell to buy into this shitty timeshare or just don't answer your phone the day before you leave. read more

I really loved the royal sands spa in CanCun Mexico. I had a body wrap there that was amazing and my cousin had a massage that she simply loved. The spa was well organized, offered semi private relaxation rooms, fruit, tea, water, and juice, and offered an all day use of their wonderful hydrotherapy and aromatherapy circuit. The staff was professional, kind, and provided excellent customer service. I will definitely be returning here again!!!! read more

Royal Sands Resort - Hotels Near Me - Cancún, ROO