Worked with Natalie Monzer during an apartment application process in West LA and had a positive experience with her communication and professionalism. She was responsive, patient with questions, transparent about the unit condition, and followed up consistently throughout the process. She also helped coordinate answers from the building supervisor regarding maintenance items before move-in. Although I ultimately decided not to move forward because the apartment layout wasn't the right fit for my furniture/setup, I appreciated the professional and respectful experience overall. Thank you again for your help, Natalie. read more

I am looking for a place to leave and visited a couple of buildings which look really modern clean and nice, the property manager helped me kindly, I felt welcomed and safe, rent price is fair. read more

RST (Irma, JJ, Renee) are by far the worst property managers I've ever dealt with in my life. They cannot get basic maintenance requests handled with accuracy or in a timely fashion. It takes weeks of haranguing them on the phone to get them to do anything properly. They make constant mistakes with rent payments. They get attitudes when you question their ineptitude. And they have no drive, motivation or desire to help, work, or manage apartments. They just sit in the office cashing their rent checks. I have had to do their job for them multiple times and it's exhausting. I've advised the apartment owner to move to a different company multiple times...hoping one day he heeds the advice otherwise RST will run the apartment into the ground. DO NOT EVER RENT FROM THEM unless you want to become a property manager yourself. Couldn't leave negative 10 stars so was forced to leave one, but understand they've done nothing to earn the one star. read more

Abusive and neglectful landlords, they bullied me in regards to maintenance requests and leaks in my unit. Five years of a mold issue that was never addressed. Vicky Chavez, their property supervisor, is one of the rudest people you'll ever meet. read more

Wish I could give less than 1 star. I lived at an RST Property for almost 3.5 years, and I can tell you that all of the horrific reviews are absolutely true. RST is by far the worst property management company I've ever encountered, and I've lived in various parts of LA/SoCal over the last 10 years. There's zero customer service/they act like you're bothering them when submitting simple maintenance requests and they absolutely will screw you over if ever given the opportunity. My two biggest issues with RST came from poor on-site property management and unfair/terrible customer service. DO NOT live at any of their properties - they will overcharge you, underdeliver, and you will be worse off because of it. Believe the reviews!!! read more

If I could give them negative stars I would! I moved into an apartment that they didn't get cleaned and they said they did. Every surface was sticky the paint was dripping off the walls. I didn't have a different apartment to move to so I decided to stick it out and see if they would clean it. They did not. Throughout this year of renting: - they said they would clean it professionally when I complained upon moving in the next day they had just poured bleach all over the floor which just made the floor multicolored - Almost all the cabinet doors in the kitchen have fallen off randomly. - the apartment has flooded 6 times - the parking lot has flooded 3 times - one of the floods was so bad it went up the side of my car - they don't fix maintenance requests unless you constantly bug them and even then they still sometimes don't. - my apartment had an in unit washer / dryer that broke and flooded the apartment. They took over 3 months to get it fixed. - they send maintenance people with no notice who will just enter your apartment. One climbed up onto the balcony with no notice. - if you own property having RST manage it is just waiting to be sued. - there's so much more that I could list out including fraudulent charges (charged me for viewings that didn't allow me to view the unit) (charged me application fees that they didn't process or lied about the price of rent until after the application fee went through) read more

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Rst kept my whole security deposit, and my rent was never late all because I moved out and didn't have time for a 30 day notice.

OWNERS - if you're looking for a company that will add huge frustration to your life and bring down the value of your property - these are you guys. This company routinely uses unqualified workers, they care nothing for the health and safety of the tenants, the managers are rude, and they will slowly turn your property into a slum. And guess what, that means the tenants are going to reach out to YOU. Any money you save by hiring these guys will quickly be eaten up by legal fees. Save yourself the hassle and hire a reputable company because your property, your tenants, and your time matter. RST is the worst of the worst. read more

PLEASE! Do not rent from this company! The bullying and blatant incompetence from the "Building managers" earning a quick buck! The spaces are severely outdated and their paint chips and stains so easily! Cleaning the unit is horrible! Keep in mind they do not have central AC but if you are lucky window units that Im pretty sure are refurbished along with the other appliances' they break down easily. When you ask for repairs they make you wait at least a month if it's not deemed an emergency! In the middle of a heat wave they left me to deal with no AC and broken window screens. Near a heat stroke and it wasn't enough the bldg manages need to see if it was "actually working" or not. Mind you they took their sweet ass time. Then came a notice from apparently too many residents asking for repairs n maintenance requests! So they made tenants sign a notice where they agree to pay for repairs and worse any labor or equipment! These are renters! Not condos or owners. It's disgusting and blatant behavior of a slumlord. Whoever the owner is funny you decided to put your business/ money under a trust! These people will bully you into making u think its a privilege to live there and have their Employees threatened to keep residents from complaining or causing trouble because they will tell you not to complain to higher ups. I feel horrible on how they treat the elderly and the people with kids. O and not to mention the neighbors if you are lucky are nice if not they will make your life miserable. God Forbid you are trying to park your car and someone decides to come in and almost hits you with their car. Oh there is no security cameras so god forbid you u need help or someone broke into your car parked in their premises. It's not their problem! Oh and cherry on top, They will charge you a "cleaning fee" even if you leave the unit spotless! And any damages (small ones that come from Living in there like a person who pays their rent)! they will deem that as severe damage and take practically half off the rent deposit! Do NOT live in any of these units! They deserve to be reported to the BBB and sued for all their worth for the corrupt businesses. And how they treat their tenants. If you live there please dont let yourself get bullied Into paying all kinds of fees for the repairs that the building owner is responsible for! And if they try to make you let any weirdo enter your home without u there sue them! They have creeps working there who act weird and are highly disrespectful like the repair man who will wait to see which female tenants are alone. It should be zero stars read more

I have hidden my name as I am a current resident to one of RST's properties. They are absolutely AWFUL and as you can see from their responses to other people's comments --- they are bullies. They threaten, they give you less than 24 hours notice to enter your property (but then threaten you if you can't be available) and they are impossible to get a hold of AND they don't follow up on repairs. Then...they charge the repairs back to you. So they are mean, unresponsive (unless they want to illegally enter your property) and cheap. If you are a building owner, PLEASE do not hire these people!!! If you are a new tenant, PLEASE save yourself so much stress and complete and utter pain and go someplace else!! Our building all talks to each other and every single unit has had multiple problems with this terrible company. They just try to "earn" their money to the building owners by charging the tenants --- and then they do nothing to serve us in any way -- they only make your life completely awful. I cannot NOT recommend them enough. I will be filing a complaint with the BBB; these people should not be in business, if that is what you want to call it. I have many many many examples of their incompetence and their terrorizing. They. Are. Awful. (1 star is generous - negative stars is what I would give if I could! The 5 star ratings are employees or paid, there is NO way they have anything above 1 mandatory star) read more

This company are very unprofessional they don't respond, everyone seem to no care about the renters. They don't respond to emails or calls. Is very frustrating to deal with them. read more

This has got to be the WORST property management company in all the ones I've had. If they take over where you live, you might as well find a new apartment now. They will find every loophole to screw tenants over financially. read more

RST & Associates - Property Management Near Me - Los Angeles, California

Horrible company! All the reviews with stars below must be paid for. Everyone at this management has been awful. We have been dealing with a carbon monoxide leak in our unit and no one has came to fix it. We do not know what to do and have not been contacted even after multiple attempts to reach them. JJ, the person in charge of EMERGENCY calls, never responded to our emails and calls. Do not rent from this company. read more

Avoid moving HERE AT ALL COSTS - these properties are disgustingly managed, you're scammed out of every deposit and fee even when it's always their issue - and a plethora of other issues. If you're looking for a reliable place to live it is not a unit owned by RST. read more

The worse management company in town! Slumlords to the core! I can't get anyone from RST to answer my request to help fix the issues in my unit (mold, mildew). I suffer from allergies and current situation is a health hazard issue. Reporting to the Rental Protection Agency. Poor building maintenance and all neighbors are experiencing same issues. Shame on you, RST. The building is old and poorly maintained for a very long time. read more

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I unfortunately read the reviews AFTER signing a lease. It's a miserable, miserable company with miserable employees. Any landlords considering using them: your tenants will leave, not because of your property but because of the handling of your property. read more

1619 Bentley Ave managers! RST! Do you have a secret client's list on that building of who you rent to? Have you heard of renter's discrimination act? In the past 10 years every time you have vacancies , you never respond to any inquiries and you never hold an open house , so who do u rent to??! read more

Do not rent an apartment from these people. They are the worst managers I have ever encountered. They will screw you when you leave. They will not fix the repairs in a timely manner. They are just bad. Do not rent from them. read more

DO NOT RENT FROM RST & ASSOCIATES (CRAIG TICE) NO MATTER WHAT. I rented a unit at Club California for a year (managed by RST) and every single time I've encountered a problem, it's been handled with utmost irresponsibility. 1. I moved out of my unit on 8/31/2020, and they still haven't refunded me my security deposit even though I've been moved out for almost two months now. The security deposit amount is quite a large sum of money, and the way they handled the situation has just been extremely irresponsible. Craig told me that they mailed out my security deposit on 9/30/2020 (which is already a week late according to the 21 day deadline signed on the lease), but I still have not received anything up till today (10/19/2020). I've been trying to contact him for the past week and he's been ignoring all my texts and calls. 2. There was a HUGE leak in my unit that required me to move out for the duration of the maintenance, and while I was negotiating terms with Craig Tice, he told me they could offer me a unit to stay in. The unit they offered did NOT match the condition, size, or rent of my current unit. I lived in a 2 story, 2 bathroom, 1 bedroom loft, and they offered me a dirty studio that was half the size. When I asked for a refund on the difference in rent, his literal words to me were "well, life is unfair" and refused to negotiate further. I ended up finding my own accommodation while I was kicked out of my unit. 3. My unit was infested with COCKROACHES and without giving me any prior notice, they fumigated my unit while I was not home. I returned home to a piece of paper hung on my door telling me I cannot enter the unit until 3 hours later. This was also during COVID so I was basically kicked out without any warning and not having anywhere to go. 4. During apartment showings, their staff member also randomly enters without knocking or giving me any time to open the door. During a showing scheduled for 9AM, they came in at 8:45AM with their shoes on without any warning, and started touring the house while I was still getting ready. Completely disrespectful as they walked all over my rug and floor areas with shoes on. IN SUMMARY, SAVE YOUR MONEY AND STRESS AND DO NOT RENT FROM RST!!!! read more

My second review on this so called management company...Now, during this pandemic, RST has posted on everyone's door false information regarding rent payment, scaring everyone into thinking they have to pay or else...I reminded them that they posted the wrong info. they admitted so, apologized, and said they would post the correct one on our doors...Of course nothing was done, the 1st of the month came and went, most tenants are scared and are complying with these scare tactics...I have no idea why these animals are still around, law suite anyone?? pm me. read more

I wish there was a NEGATIVE star that could be given. STAY AWAY from this company. INCOMPETENT STAFF ( CEO Craig Tice, Urma Vargas owner, David Bravo Prop. Supervisor, Secretary when you call). UNINHABITABLE UNITS are not a priority and neither are YOU. They do not reply to any emails. When you call, the receptionist tells you to email. Broken record and no customer service. (Prepare to chase your tail). My daughter's bathroom ceiling collapsed (due to RAW SEWAGE leaking from the toilet above) and they were homeless for over a month without responding to ANY of their emails about providing a place for them to live, compensation, or assistance while their unit was UNINHABITABLE. At first they expected them to continue living there without a bathroom and with the walls open and NOT treated. They were given a key from DAVID BRAVO to use another unit's bathroom. They were told they would only get an $80 per day rent credit and to call their renter's insurance. RAW SEWAGE LEAK PEOPLE. When pressed to treat the area with a microbial (SOP) they ignored. They did not instruct the contractors to do this work or find it necessary. Day 12: We luckily were at the apartment and David happened to stop by. We had already saw that the contractors were simply putting new sheet rock and DID NOT TREAT IT. David said everything would be done in two days and had no intention of treating it or paying for the Airbnb while we were displaced for 12 days. In addition the key to the empty rental for a bathroom was rented out and the lock was changed. His reply was they should have just contacted him. LMFAO as he had ignored the previous 6 emails that they had sent him. He left saying he would send someone to do an "air test" for the mold the next day and that a report would be sent. (To this day, no report-Day 28). Then next day they both had to take time off work because David wouldn't tell them when the inspector would be there. The inspector came and said that No, they had to remove even MORE of the walls, replace the vanity, toilet, and do even more work. David never communicated this. Day 12 was the last communication from David and owner Urma. Fast forward-while work was being completed with no knowledge of how long or when they would be done-very difficult to find a place to live when you don't know how long you need it-not to mention, more expensive. One day they came to check the apartment and the power had been cut and the entire contents of the refrigerator/freezer had rotted out!!! Day 27: still NO response, ignoring continual emails and calls, apartment looks done but no one has told them. Credit cards maxed out to pay for lodging past 27 days, no food in house because it had all rotted due to power cut, and savings drained. FINALLY-My daughter has to lose her composure before anyone will speak with her on the phone at the main office. An Assistant Prop Manager, Michael was the ONLY one trying to help (as extremely limited as it was). She also had to go in person and raise a stink because NO ONE in the office would take 15 minutes to contact David or read the string of emails to understand why she might be upset and lost her patience. CEO Craig Tice tried to dismiss her and to get her to go away (see other reviews about this guy) rather than investigate the situation. Again NEGATIVE stars. She refused to leave until someone would give her an answer and information. Status: a check is supposed to be cut on Monday for living expenses the past 28 days, rent credit for 28 days applied to this month. Unbelievable. We will update the review next week. Word to the WISE, stay away. Or plan to take lots of pics, document everything, plan to miss work, have a lot in savings, and an alternative place to live. Expect to be taken advantage of by SLUMLORDS whose SOP is to ignore real problems and they don't care if they get bad reviews or take them to court. They expect you to be a push over and to bully you. Too bad because it's a nice neighborhood and decent but old unit. RST you SUCK!!!!! read more

These guys are so shady. All business. No understanding that their business is people's homes. They're always trying to squeeze you. I should have know when we moved in in December 2020 during the height of a pre-vax pandemic surge: they were pressuring us to move in 5 days before Christmas. After living here only 6 months, they charged us for the plumber to come out to clear a hair clog. They billed it as "misuse". What?! Then again a few months later they charged us almost $600 for plumbing for paper towels in the drain. We don't even use paper towels! Our building is 50 years old and has major plumbing issues. RST knows this but tries to make their tenants pay for it. Furthermore, they drag their feet if you call for even minor maintenance issues. They're like dealing with an insurance company that denies your claims and tries to make you pay for everything. My parking space still floods during even a light rain after I've been complaining about it for a year and a half. And good luck getting anyone on the phone. All email. All pushback and foot dragging. I've filed an official complaint with LAHD, City of Los Angeles Housing Department regarding multiple issues, some mentioned here, some not. I'll follow up and re edit as we progress. read more

Stay away! These people are the most vile creatures imaginable. They treat their renters like absolute garbage, don't return calls or emails, have zero interest in solving problems that you have and will do anything to lie and scam. Their staff is incompetent and RUDE and will literally hang up on you when calling to discuss things having to do with your lease agreement. Just read every review posted on here and every other review site. I'm surprised they're still employed by any building owner and I'm even more surprised they aren't out of business at this point. literally one of the scummiest building management companies I've ever dealt with. I had to finally just call it quits and break my lease so that I could get away from them. They caused so much stress that I was physically sick and mentally unwell for months. read more

Absolute worse rental mgmt company. will scam and bill you fees for the most outrageous things and then speak to you in a very rude way if you inquire about them. Stay clear of renting from this company if you can! Craig Tice in particular is extremely unprofessional and lacks a sense of good customer service. read more

I used to live at 1419 S Bentley Ave a year ago. The most irresponsible management EVER I experienced! The maintenance is awful. After 3 months of living there and asking them multiple times, they set up the intercom for my apartment! ONLY IMAGINE THAT! After a while in my balcony, too many wasps started building nests. I called them multiple times to send pest controllers. Finally, they sent a guy and he just took pictures and left. Nothing happened later. And I was not able to open my balcony door entire my stay and that was the only window in the living room!!! They DON'T CARE about the cleanness of their properties. I got staph infection after a month moving into this apartment. They made excuses to keep the deposit. And even after I complained and they accepted that they charged me by mistake(!!!); they've not given my money back yet. I even went to their office at Wilshire Blvd and they told me that they would take care of it but nothing happened. And the fun part is that at the same time in the office I saw another tenant who was complaining about the same issue! It seems this is what they're doing to all the tenants on a regular basis and it is part of their business. Because they know that their target market is people who look for affordable properties they imagine that they would never be sued. JUST STAY AWAY FROM RST! read more

I have lived in an RST apartment for over 1 and a half years. They bring to my attention 1 and a half years later that there is an unpaid balance on my account that hasn't been paid. It's a tax paid to the city to inspect their building. I rent here, if they want to pay the city to inspect their building I should have to pay. Not only that why did it take 1 and a half years for them to figure this out. The fee has built up and it's unprofessional for any company to wait that long to explain this to its tenant. Do not live in an RST building, it's poorly managed and they will nickel and dime you for company costs and they do not care about you. read more

Ok only one star or it wouldn't let me complete the review, this company sucks. My opinion they deserve zero stars!!! They are the fucking worst. I used to live at 3750 Delmas Terrace and was there for 10 years due to the building being rent controlled. Over the course of my 10 years there, I NEVER seen anyone come and clean the building or do any type of upkeep on the property. I'll admit, If I called for a maintenance issue someone would show up in a day or two. But they would do the least amount of work possible. The landlord is a slumlord and doesn't care about the tenant. They only care about the money. I didn't have hot water for a month because they were too cheap to fix the plumbing in the building. Like I said I moved out recently. But when it came time to get my security deposit refund, they charged me $253.00 for unpaid rent that I never knew I owed. As I mentioned, I used to live there for 10 years. You would think if someone is living in your building that long you would tell them they owe you money. But no, they used Covid as an excuse to charge me for unpaid rent. I never got an email or phone call about having an unpaid balance. C'mon people, if someone owes you money you fucking tell that person, how else do you expect to get paid. So don't rent to these slumlord assholes. There are so many BETTER rental agencies in Los Angeles. Fuck RST!!!! read more

Constantly feel bullied and threatened by this management company. They treat you like you're asking for charity when it's basic repairs and they constantly use aggression and yelling. They intrude on privacy and break housing regulations all the time then lie about it after, if they even bother to respond in the first place. read more

The most incompetent management company I've ever experienced. They have no idea what they are doing or how to treat people.

RST is a dishonest company that actually does nothing. I've had a horrible experience, can't go into detail but i have a case . Been working with a lawyer for 9 months and we are going to make them pay. Contact me if you want to add anything. read more

We lived at 5522 Carlton Way for a little over 3 years. The "handyman level" maintenance was fine, like lightbulbs got changed in the stairwell after being dark for only a week, there were cracks in the steps that were patched inside a month. That stuff was pretty Ok. But the laundry room was a catastrophe; washer/dryer frequently unusable/broken, laundry stolen mid-run, filthy, dirty, unclean. When we moved it there was a gate for the driveway that they removed for some reason so homeless people would sleep, shit and shoot up in the carport. Our downstairs neighbors were out of control loud, cops always showing up, one time a police chopper because a baby-daddy stole a kid. They were so loud, their music vibrated the floors, like T-Rex in Jurassic Park you could watch the beat in a glass of water. RST did jack squat to help with any of the problems, and they made it clear that their tenant service philosophy was "your complaint has been registered, and filed in the appropriate waste bin". Some of the employees are nice people, but this company is trash. Renting in LA is expensive, these people don't deserve your hard earned money. read more

RST & Associates is the worst rental management company in LA. I've been trying to get my oven fixed for 2 WEEKS and my contacts at RST, David and Michael, have take days to get back to any emails I've sent them and the one time I get transferred through, they just say that the repair company will call me with no other information. DO NOT RENT FROM THEM. If I could give them negative stars I would. read more

Having read customer reviews I must concur that RST& Associates are dismal disrespectful deviant liars a complete lack of professionalism I encourage any owner to dump them immediately service calls completely ignored they've come out for the same repairs 5 times for my downstairs neighbors probably billing the landlord repeatedly request for repairs constantly disregarded on every level . Having serviced in the building industry 40 years ago I had heard someone took a shot at the owner of this company GEE I WONDER WHY BEST way to go would be to contact the housing Dept where as they have 30 days to fix the problems or the health dept depending on what they are neglecting this is a low life parasite of a company the vendors with this company the greater percentage of them anyway are garbage the plumber with this company disappeared for 2 hours with one neighbor only to come back with a toilet that was anything but standard a foot taller than a standard toilet she 5ft tall and now her feet hang from the toilet apparently Jannette without seeing it said it's a standard toilet and if she wants it replaced she would have to pay for it very Disingenuous Deceptive people were dealing with Having written this review it is the only one I've ever written so much more to say and for the stooges that gave them a good review more deception maybe family friends ect these people need to move to Afghanistan and manage properties crooks read more

do not rent with them. maintenance is rude and they fixEd things when they felt like it. My living room got rain on four times and I took them months to fix it. The leasing lady Natalie told me that the unit had AC (lied), she told me (and I have a paper that proves it) that the unit was rent control, but no it wasn't. when I moved in, Natalie said yes you can remove the closet doors but she didn't say that If I didn't put them back I would get charged. no clear communication. I left the apartment clean but yet they charged me $380 for doing very little. I will never rent from them. don't rent from them read more

I highly recommend checking out this company before deciding to live in one of their properties. This company does not maintain any of their properties. Lack all professionalism. The rents are extremely high their one washer & one dryer are over priced. You have to wash your clothes twice for them to get clean. They refuse to replace them. All sorts of insects roaches, crickets and lots of silverfish. They refuse to fix things If the housing authority doesn't approve. Most importantly look them up on the Better Business Bureau most former tenants don't receive their security deposit if you don't take them to small claims. 3720 Clarington is poorly maintained and over priced. I wouldn't recommend working this company ever. read more

Two apartments I rented from them. Two shady incidents. I lived in one of their buildings in Santa Monica and we were transferring the lease between my friend to myself as he was moving out and I was subletting from him and wanted to stay. I was then told that my service dog (a real one that cost $15k) would not be allowed because it was a "bully breed" (German shepherd which most working dogs are but ok). I told them that denying me a place based on my service animal's breed was illegal and threatened to get a lawyer involved. Then they changed their story saying that they needed to renovate for a month and that I had to move out before they could offer the lease to anyone well knowing that I already lived in there and this would render me homeless. I had to move out and put all my stuff in storage during the holidays. I checked out the apartment later on and all they did was change the stove top. In desperation, I rented an apartment from them later on in Brentwood. Upon moving out, they took out 1/4 of our security deposit claiming damages where there were none. My mistake for not doing a walk through (lesson learned). When I got a lawyer involved, they did not respond to our query for ONE MONTH, and were impossible to get a hold of. They broke the law, did not show me receipts or pictures of what was "damaged" and just claimed $500 from our deposit with no proof. My neighbors were lovely but I will never rent from these people again. They are dishonest, rude, and do illegal things to make a profit. There's a reason they have SUCH a terrible rating. Listen to the people! read more

I was on the fence about the company. Applied for rental, did not get the place, extremely relieved. My opinion is that the rental company or mgmt should be an important part of a rental and seeing how they treated their unit (gas leak, rotting wood, and other issues) I am relieved that I did not get the unit (someone else submitted their application before me). The owner of the unit should seek another, more professional mgmt company. I went with another property and I have never been happier. I hope who ever got the unit is happy and I hope that this company is changing. read more

RST is the worst property management I have ever dealt with. They just care about money. They do not do anything in their buildings and if your rent has one day delay they would kill you by calls and letters! because we were moving from another city to LA, we could not transfer our utilities to the apartment inadvance, but we applied it to have on the first day, however RST did not give us the key because they said we would not pay for your utilities even for an hour!!! At the move out they charged us $82 more, they confessed that they did the calculations wrong, and told us that we will be refunded shortly, but never happened. When we followed up the refund, they said we need time to process and later they did not answer to our phones and emails. We even went to their office in Wilshire, but they did not care. The condition of the buildings are awful! The maintenance is poor. our laundry roof was falling apart, we called them and did not care about it! Because of their irresponsibility in cleaning you might get skin deasises guys! They don't care about the complaints because they think tenats would not sue them. I would definitely do that soon... JUST STAY AWAY FROM THEM! It is totally waste of money and energy... read more

Terrible service. Done return calls. Impossible to get anything fixed and done care about safety issues. read more

I have been in 1394 Midvale Ave. Apt106 for ~15 months, They're an excellent rental company with a fast response time if something needs fixing or maintained. Manager is the best, wonderful and quite helpful. The neighborhood was quiet and friendly. I would continue to stay there if my son could find a proper job in Los Angels. I still love there. read more