Driving north from NJ to Raynham, MA, I had a major engine malfunction about 60 miles from my…read morehotel. I didn't know what happened, but I could tell my 6 cylinder was now running on 5 (and quite loudly). The car was still running, so I rolled the dice and kept on driving...luckily I made it to my hotel. When I told Nicole at the front desk about my car issues, she said "I would go to Big Al's in Taunton". Being a stranger in town, I opted to go with my one and only recommendation. The next day I was barely able to get my car to Big Al's. It was about 8:30 in the morning and I told them "I hope to drive home this afternoon". By noon they called with the diagnosis: a spark plug had blown out of the cylinder head, stripping the threads on the way out. I would need a helicoil repair on the head, new plug, wires, throttle body, etc. I told them "go", they were done with the work by 3:00 and I was back on the road to NJ by 4:00. Big Al's staff were fast, efficient and friendly. Thanks guys! (and thanks to Nicole at the Raynham Marriott for the recommendation)

I left my previous car here a few years ago, and they non stop had one thing or the other that…read moreneeded repair, averaging $1000 each time. I got rid of the car, got a new one, took a chance on them again... bad move... an inspection sticker became... needing a new axle... and now I need a new alternator, which I will not be letting them service. My how things go from bad to worse when dealing with this 'Big Al's ' place. I see now what they do. Get you in the door, and keep you there until they have soaked every last penny out of you. So done with this place.

Customer service is always A+. The technician is excellent. Schedule the appointment on the phone…read moreand Bill at the front desk is very helpful and professiona.

I had an extremely disappointing experience at Sullivan Tire in Raynham MA and would not recommend…read morethis location. I went in for what should have been a simple installation of two new tires, yet it took nearly two hours to complete. Throughout the visit, I felt ignored and dismissed because I was a woman, and the customer service was unprofessional from start to finish. When I left, my vehicle had serious front-end issues that were not present before. I returned, waited another two hours, and was told they had test-driven the vehicle twice. Despite that, they still returned an unsafe vehicle to me. They claimed it needed further diagnostics but said it wasn't something they handled and told me I could come back later in the week to have it checked. After leaving, I quickly realized the vehicle was still unsafe to drive, so I returned once again. I waited almost another two hours before a different technician finally looked at it. He simply rotated the tires, and the work took less than 30 minutes. However, they refused to test drive the vehicle unless I waited another hour, even though the shop was closing in about 20 minutes. They also refused to schedule or perform the additional diagnostics they had previously told me to come back for later in the week. To make matters worse, the employees refused to provide their names when I asked, and they were hesitant to provide information for management. Overall, I spent almost six hours over multiple visits for a basic tire installation and still left with an unsafe vehicle and no real resolution. The lack of professionalism, accountability, communication, and customer service was unacceptable. I expected much better from a company that promotes safety and quality service. I will not be recommending service or returning!

Great place to have work done on your vehicle. Khalil & Milad are hard workers & treat everyone…read morelike family.

went in for a quick oil change, with the online coupon, was greeted quickly and courteously. Didn't…read morehave an appointment but I still got in and out in a jiffy !

I called yesterday asking if they could give me a quote on a new evap core because of another shop…read moretelling me I needed one (without even inspecting it yet). The man on the phone was incredibly helpful and personable. He told me that they could get my car in for a free inspection later that day or early in the morning. I picked my car up from the other shop and dropped it off with Midas. Just got the call back and you'll never guess! Instead of a 1.4k fix I'm looking at a 50 buck drain clearance. I will definitely be coming back, they have great customer service, they're quick and they're honest!

Terrible experience at Pep Boys…read more I dropped my car off Friday for an oil change and battery replacement. By Wednesday, no one had contacted me. When I finally went in, they said they only did the oil change and "couldn't start the car"--which is exactly why it needed a new battery. It got worse from there. I was told I'd get a call (never did), then the employee tried to prove he contacted me using the wrong customer's info--twice. Then I was shown a disconnected ground wire, even though the car was running when I dropped it off. When I asked them to simply install the new battery, I was told, "you're not a technician, I don't do what you say." Completely rude and unprofessional. I told them not to touch my car and will be going to a real mechanic. I would not trust this location with my vehicle.

Made a 2:30 appointment and still waited an hour just for the car to be started because there was…read moresupposedly "another 2:30 ahead of us." That defeats the entire purpose of an appointment. Ended up being there for two hours for one tire. Very disappointing and poorly managed.

I called yesterday to get a tire repaired that was going low. Keep in mind. I purchased the tires…read morethere not too long ago approximately six months ago and I was told to show up and I was told him I would be 20 minutes. I got there and was told that they didn't have time to fix it and they sent me away even though I mentioned I had a trip in the morning. They could've cared less great service great company lol I manage a local parts store and trust me I will warn everyone about my experience thanks for leaving me with a bad tire and me having to go elsewhere but in all honesty you proved your cheap prices equal cheap customer service trust I will let everyone know on every platform I can you guys are the worst why tell me to be there in 20 min if you knew you could not help me btw it was 430 it's says you close at 6 great job from a bad company

1. Made at 10:30am appointment, they asked if I'd be staying with my car, I said yes as I had work…read moreat noon. 2. Arrived at 10:20 to be told it would be hours before they'd get to the nail in my tire. They said I could either wait 4 hours or leave it there. Neither was an option for me. 3. I was pretty annoyed and the guy told me the scheduling people double book all week and they don't have enough people working. So basically they make sure they collect the $s and so what if customers have to wait. 4. I went to the mechanic in my neighborhood who plugged the hole within ten minutes. Town Fair Tire will lie to you to get you there, just don't go! I wish there was an option for zero stars.

These guys are amazing i needed an oil change it was after business hours they helped me out, price…read morewas reasonable i definitely recommend these guys for anything you need!

49 ...grew up with my father owning his own business..repair shop....numerous relatives that own or…read morein the car business...never has anyone i know has treated a customer .!!bad business bad communication...bad job...three months later after cops had to intervene...same problem on vehicle!!! bought car from atnt taunton. terrible...

Brought truck in for inspection, damaged front leather seat,cannot recommend, will not return.read more

I travel extensively over the country and often rent vehicles for travel. In this instance, I had…read morerented an Infinity Q50 and was traveling a good distance through rough weather. While driving, I noticed that the oil warning light had notified of a "oil change needed". I contacted the renter and they asked if I could bring it to Firestone. I arrived late in evening around 3:45pm. I was prepared to sit for a long time. Johnathan and the manger greeted me, they were quick on their game. As soon as I gave them the keys, they were all over it. They got the authorization I needed, and had the car in the bay in like 5 minutes flat. I called my renter and told them these guys were on their game. If the corporate guys are reading this... these guys took customer service to a whole new level. Probably the fastest I've had my car taken care of!! Great job guys.