Went there cause I was visiting and the lady did a great job... absolutely recommend!!

This is one of those places I wish I could give 100 stars! We came in after a work training event and they made us feel like home. Started off with complimentary champagne and fruit. The service was amazing, they were fun and engaging. The pedicures turned out great and to add To it they gave you a short massage while your nails were drying. We had a great visit and if we come back to the area will for sure stop here. read more

So, I walked in and asked for ALL white nails almond shaped.the guys sits me in the back he got out is fake nails and does it right. Then the lady next to him says no white tip. I don't know what white tip is.So, in my mind it's for people who want all white nails. Then he gets white tip nails and when he is done putting them on I ask if he is going to put white polish on. He says no because you got white tip. I said ok being all nice and understanding. Then the lady says yea you sometimes get French so I thought you wanted it. But I said like 5 times I want all white. And I love this place but I will not go back. I spend my hard earned money on this, it really gets me upset. What I wanted vs. what I got read more

Ruby Nails - What I got - Nail Salons Near Me - Glen Allen, Virginia

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If I could give them 0 stars I would. I do not live in VA...but when I do come to town I generally come here. I have had a great experience with Tabby every time she has had to fix the Manager John's sloppy and terrible work for me. I went in today for a gel manicure and regular pedicure. Was expecting to have Tabby work on me since she was finishing her client. John said he would do my nails...and of course I was hesitant. I told him not to get rid of any length, he filed them all the way down. I let him know I was bleeding after he cut me on 4 cuticles, he told me it was no big deal and that my cuticles were thin(yet I never bleed when anyone else does them). I told him the color did not match the color I chose, he told me I was a liar. I was not happy but it was time for my pedicure and I knew that if anything Tabby would try to fix the mess that was my nails(gel already chipping, sharp edges, bubbles, and very thick parts of the gel where my nails looked bulbous). During my pedicure John kept yelling at Tabby from the other room to do things for her, therefore taking her away from my treatment. He must assume that that's ok because while he was doing my nails he kept dealing with other employees needing money and of course he needed to snack most of the time. So anyways, Tabby finished my pedicure and tries to fix my nails. They are so out of control that every time she tries to buff them down(so they don't look like bubbles of blob on my nail) we come across another issue. My cuticles are still bleeding from when John clipped them. Tabby says we are just going to soak off the rest of the gel because the filing isn't working. She said they were such a mess and she was going to make sure I didnt pay for them(because they are for worser wear right now). She puts hot water and acetone in bowls and warns me it's going to hurt but it was really the only choice we had. She goes to the back to get something and you could hear John yelling from the back. He then comes up and yells at me that I was happy and that she wasn't supposed to fix anything, just add more polish(which was making it worse). He then told me I would have to pay $15 for the "manicure" he gave me. When I told him I wasnt going to pay for him destroying my nails he threatened to call the cops. Then he told me to not come back...Dude really? Why on earth would I want to come back to your salon??? Not only do you treat your employees like crap but you don't know what you're doing and you try to blame the customer. Please enjoy the photos of what my nails still look like an hour later. read more

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This is easily the worst nail experience I have ever had. I called for a walk in pedi and gel manicure and was told to come by at anytime, I let them know when I would be there and arrived at that time, I went inside and was greeted and then was sat in a chair with water while I waited. My water was cold and had particles of what I assume was the previous pedicure in it. After being moved to a different chair I was assured every bag was replaced (it definitely was not) and then waited on my nail tech, she began doing my nails and basically skimmed over every step and when I asked her if she could get some more of my cuticles she proceeded to cut my skin several times, I communicated that I was in pain and that she had cut me and she essentially did not care and proceeded to tell me that was just how my skin was. After my water was drained I communicated again that all of my nails were uneven and that the "massage" she was giving actually hurt a bit, she replied " what do you want me to do " at this point I just told her that it was okay and that i was going to go, a man who I assumed was the manager came to ask me what happened and I told him that she had hurt me and it seemed like we had a miscommunication, he walked back to the nails he was doing and that was it, he had really no response or care that my experience wasn't positive, this was honestly such a bizarre encounter. I was prepared to pay $100 worth of services and felt forced to just walk out with no solution offered. Genuinely disheartening and worrisome the amount they didn't care. read more

I visited Ruby Nails for the first time today. The welcome was warm and friendly and I was treated like a guest of honor. My nail tech Li did a fantastic job with my pedi, taking extra care in every aspect, and asking was I ok throughout. I felt like she treated my pedicure as if she were doing her own. I was encouraged to return by being given a rewards card and a discount for paying cash. The only negative is that a couple toes were cut down too short for my preference, so be specific if you decide to visit. Overall I enjoyed my experience and will return in the future! read more

I went to Ruby Nails on Friday to get fill in and pedicure, service was ok. Sunday morning I woke up to chipped nail polish, nail polish turning colors, my feet look the same way. Sunday at 2 I went back to Ruby Nails to show them my nails the guy looked up my transaction looked at my nails and said sorry about that, then he goes on to say well we can't get you a refund but we can make things right and redo for you. I informed him I would never let anyone in the shops do my nails or feet again and that I would be disputing transaction with my bank. I have placed a dispute on transaction, now I have to get them done over again. For 85 dollars my nails nor feet should look this bad. read more

Ruby Nails - Nail Salons Near Me - Glen Allen, Virginia

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So, I thought this would be my new nail salon as my first trip here was awesome. The nail tech was so nice and paid attention to detail. However, my second trip was a disaster! It maybe the nail tech that did my nails but the experience was horrible. Lee, was the woman who did both my pedicure and manicure. As I have been there before I expected to get a menu and to be offered a glass of wine and that did not happen. I asked her for one and she gave me a bs excuse about needing to do dip to get the glass of wine. I really didn't understand her so I asked again and she said the same thing. So, I left it alone. Then, other customers were able to get wine, so for the third time I asked and pointed then she was like yes. First red flag. Then, when I got it, it tasted funny like she put tap water in it. I ordered a Chardonnay and I know what a Chardonnay tasted like and that was not the taste. Second red flag. Then, when she got to my nails she filed my pinky nail so close that she caused me to bleed. When I told her I was bleeding, she giggles and then apologized. I will never return! The establishment is nice and I do think it was Lee that caused all the issues but there are way too many nail salons to continue to go to one that treated me this way. If you do go there do not DO NOT let LEE do your nails. If they send you to Lee, run! read more

Got a fill on my acrylics here while finishing up some business nearby; I generally go to a salon in Chesterfield. All I can say is wow! I was going to get a full set but after the tech had a look at them she told me I could easily just get a fill, which I thought took a lot of integrity and really made me feel respected as a customer. I also was feeling extremely sick the day I went in (I ended up going to the hospital later) and they were happy to give me water and put up with me not being able to really talk due to a sore throat. They also made my nails significantly less thick then my normal tech does which I loved! The atmosphere was very luxurious and high-end and all of the staff was very nice and communicative! If I was located closer I'd come all the time :) price wasn't bad either! read more

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One of the BEST nail salons I've visited in a long time. Fast, friendly service and the ambiance is awesome! Complementary wine and beer from 11am-2pm Mon-Thur is the icing on the cake!! The prices are pretty good too! read more

Ruby Nails - Perfect gel manicure! - Nail Salons Near Me - Glen Allen, Virginia

I went to Ruby nails on Saturday 1/19 and showed the manager and nail tech the design I wanted. They informed me they didn't have the colors but something similar and never once did the nail tech tell me she has never done an ombré design. Instead of soaking my original dip set she drilled them down (which was a first I've ever seen) she was sweet and attempted her best at doing the ombré design but one of the nails had a massive hump in it (picture with arrows) and a few others were not smooth. Due to the time frame I could not stay any longer for her to fix them because I had somewhere else to be in 30 minutes, I informed the nail tech I would be back in the next day or two to get them fixed. I go back on Monday and the nail tech fixes 2 of them, there were still a few not completely smoothed but at this point I'm just over it because I have other errands to run and don't have all day to sit in the nail salon. Monday night I go to open my kitchen cabinet and one of the tips pop off! So now I'm even more annoyed and start inspecting them all to see a few have cracks in them ALREADY after only 2 days! Today I go into the salon to ask for a refund where I am told "No, they can fix it, it is in their policy to not refund BUT I can contact the owner to see about a refund" This is is my 2nd time using Ruby Nails for my nails and both times months apart I have had to go back in a couple days later to have them fixed. So while I Speaking with the manager I explain to him "No I want a refund, I have given y'all two chances on separate occasions to fix the quality of the nails I paid for and both times you all have failed" Even the area around my cuticles looks awful. I called and left the "owner" a message with no response, I also sent them a text message, that I was advised by the manager I could to do, to only be left on READ. I'm taking my loss because clearly the owner and manager do not know proper customer service and how to resolve Appropriately which is unfortunate because they did give awesome pedicures. read more

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Used to love this place, but their pricing is all over the place and depends on what technician you have and/or what the manager says. I wanted a basic manicure, no polish, just buffed, but was told that I had to pay extra for buffing. Are you kidding me? So $15 for a basic manicure if I have polish, but $20 for buffing? How does this make sense? And this is after I spent $48 for an organic pedicure. Thanks, but I'll take my business and cash elsewhere. read more

Great experience. Couldn't have been more happier with this place. Thida is my go to girl. Clean environment and always friendly staff. read more

Ruby Nails - Nail Salons Near Me - Glen Allen, Virginia

I've been to this salon twice and really like it. The first was for a post-covid lockdown pedicure... it was heavenly! The second visit was a gel manicure which I was very happy with. Although the service was great, what prompted me to review them was this: I inadvertently dropped $40 in my chair on my last visit. They tracked me down and called to let me know it was there and I could come pick it up at my convenience! Now that's integrity. It says a lot for a business to take the trouble to do that, and I'm grateful and impressed. They've got a loyal customer now! read more

Very nice salon! Never a wait when I pop in during my lunch breaks and the staff is super friendly! The fruit plate and the glass of wine is just an added perk! read more

Ruby Nails - The best hi-light is that the food network is always on - Nail Salons Near Me - Glen Allen, Virginia

First visited this place after having consistently bad experiences at my regular nail place. My first visit here at Ruby Nails and I was assigned Cindy to do my pedicure and gel manicure and WOW she is so amazing; attention to detail and verrry nice! Have been back every month since and have always had an amazing experience with her! (They offer discounts during the week during certain times, a rewards card and nice drinks/snacks while you're here) read more

We found this nail salon by accident on the way to Marshalls and I'm so glad we did! It's clean and beautiful and the services were great! Tabby was awesome! I got a great pedicure and she was super sweet and funny. We will definitely return soon! read more

I've been about a dozen times since the my opened and have had no complaints. I've gotten acrylics (fill in), SNS, regular gel manicure, and a pedicure; all were great. John is the best. The atmosphere is really nice and they have complementary wine, beer, cheese, fruit, and water with services. read more

Ruby Nails - Nail Salons Near Me - Glen Allen, Virginia

My mom, two sisters, and myself got a pedicure and manicure. Overall generic nail place nothing special. Only got 4/5 stars because they mixed up my moms and mine nail color and so now my toe nails are tan, hers are purple. Nothing about this place is outa this world but they do good work and good foot massages. read more

What a relaxing time! I just moved into the area and was in need of a pedicure. They took me back right away and offered me something to drink while I relaxed. The hot stone massage after the scrub was incredible and they massage your neck as your nails dry! I cannot wait to go back again! The prices are very reasonable, the staff is friendly, and they don't rush you out! Perfection! read more

Had a good mani and pedi here, they are set up for good social distancing. Mae did a nice job.

Excellent customer service. Kevin and John really did their job well and John was striving for perfection when finishing up my manicure. My nails look great! read more

This place is amazing!!! I have gotten my nails done at so many different salons and always been unhappy or unsatisfied. The atmosphere of the salon is so relaxing, with the lighting and decor. Not to mention the service is amazing.. I've never had a nail technician who wasn't rude and this staff is far from it. They help you choose your color and make sure you are completely relaxed and comfortable at all times. They massage your feet and legs for a long period of time, and provide you a plate of crackers, cheese and fruit while you are being waited on along with a complimentary drink. When I was letting my nails dry they provide a complimentary shoulder massage too. Every moment of my experience was great and I was completely content and relaxed. Never going anywhere else!! read more

I got a pink and white full set and am not pleased. My nails have very flat spots all over and within a week the acrylic started to separate from my nails and one came off. I gave 2 stars because the staff was very kind, however, the prices are higher than most places. I didn't mind paying extra because of the wonderful reviews, but I'm disappointed and cannot recommend them. I will not go back. read more

They do great pedicure but nails worst I got nails they were all shaped differently ..and then when I went in to get them done today all over they were tryna charge me extra 25 dollars even when I had first asked for pink and white instead I got full set no pink and white but because they didn't charge me for it the first time he wanted charge me.... worst!!!!..I come from downtown because i moved from shortpump where i use to live and even got badly shaped nails and got cut twice...still wanted me to pay to get what I wanted initially....fix this!! ....Not nails !!!! I asked for ombre pink white ended with short unshaped uneven...non pink and white nails....then tried to charge me for it because he didn't charge pink and white first time..please get my nails shaped right....then I'll go about my way...just right now the manager just literally gave me money back after saying he would fix it and still asking me to pay 25 dollars...kicked me out..gave me a refund and said take your business else where ..this is how you treat business I will post more pictures...this is horrible way to treat someone!!!!don't go here at all after getting kicked out!!for tryna get fixed what your technician who doesn't speak English did bad job!!! read more

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Absolutely love the service here! Very relaxing and you get complimentary wine or any drink you want with a plate of fruit. They also have happy hour from 12-2 and you get 10% off any service read more

Beautiful salon. Nice decor. Very neat and clean. Used disposable bowl liners and tools after each client. Customer service is great. Staff very personable and not pushy, but very polite. Love the complimentary cheese and crackers, fruit, and drink of choice. I got the deluxe pedicure. Did a great job of shaping nail and neat polish application. The scrub is a bit abrasive but left my skin very soft to the touch. Only thing is when it was time for my hot stones they were initially too hot, however the nail tech quickly apologized for my discomfort and cooled them down before reapplying the stones to my skin. The back massage was also great. I would definitely recommend this location to friends and family and will surely visit them again. The price for their service is very fair and they make your experience very relaxing and comfortable. read more

I visited this nail salon from out of town and was very pleased with the gel manicure and pedicure (regular polish) that I received from Tabby. She took her time and was very attentive to details, which was very much appreciated. The salon has a great aesthetic and is clean. The pedicure bowls have a sanitary liner and the tools are removed from packaging right in front of you. If I lived in town, I would definitely visit the salon again and request Tabby! read more

I decided to check out this salon after reading some of the other reviews. They were all spot on!! This place was amazing! They were able to see me right away. The salon is very nice, and there were several options for pedicures. I chose the organic spa pedicure and it was truly a spa quality of relaxation. I had Kathy and she was very sweet to talk to and did an amazing job. I truly enjoyed the complimentary fresh fruit as I was pampered and the neck massage as I waited for my toes to dry. I will definitely be coming back and recommending my friends! read more

I got dip nails done which should last 4 weeks, they came off like press on nails a week later. I have been getting dip nails and acrylics for years and this is the first time I have ever had nails start popping off so easily. $40 down the drain. read more

Update: After my review I was contacted by this company. They fixed my nails free of charge. Sarah did an amazing job and I will definitely be back now. Way to go Ruby Nails! read more

Kathy was on point and you can tell she really enjoys her job. She made sure I was comfortable the entire time. But honestly the best part of my entire pedicure was when she put me under the dryer and gave me a neck massage. Something so unexpected but yet so great. She also gave me a punch card to use for discount. Will definitely be back. read more

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Loved Ruby's! First timer today. Got the deluxe pedi. So worth it. They were very friendly and gave us complimentary wine, cheese, and crackers. The salon was very clean to the point that it felt almost new. Pedi chairs were super comfy. They have an actual manicure bar which was also cool. My toes look beautiful! Will absolutely be back. read more

Disposable liners! One time use buffers and files! Something everyone should be doing, but does not. I will be coming here from now on.

I was in from out of town just looking for a good old fashioned pedi and when I walked in was amazed! It was beautiful. They have so many services to choose from. Tabby was awesome and really made my experience memorable. Oh and a glass of wine with fruit while you relax ain't bad either! Highly recommend! read more

ROACH INFESTATION!!! DO NOT EAT ANYTHING FROM HERE!!! I saw 2 roaches crawling on the table as I had my nails refilled. It was after I ate the fruits and crackers that I saw it. I wanted to throw up, disgusted that they still serve food and drinks while roaches crawling around where we don't see where the food is coming from. Also got cut on 3 nails. I wouldn't recommend this place to my worst enemy. Be warned! read more

I love Chewy! She is my favorite nail tech and she also does an outstanding job on eyebrows. Chewy has an engaging personality, friendly, and polite. I promise she is the best. She always displays outstanding customer service! I have always left satisfied and in a better mood then when I came in the shop! read more

I have visited this salon a couple of times when in Richmond for business and have not been disappointed. Today I had Dany and she was awesome. Even though I only got a regular manicure Dany took her time and did an amazing job. I will definitely come back when on business. read more

BEST pedicure ever. This is my second time here and I can't get over how much I love this place. I've been to many salons around the west end because I'm normally slightly disappointed, but I've been VERY impressed with this salon both times. They massage you wonderfully without rushing you. They even massage your upper back and shoulders for a minute once you go to the drying station. I'm in love with this place. read more

Took my mom for walkin pedicures and got an SNS manicure for myself. The place is quiet and serene with nice decor. The music is soft and the magazines are current. The pedicures were great. They use a tub liner and disposable files which I appreciate. Everyone was very friendly and offered us wine and beer with cheese&crackers. SNS was done perfectly and my nails are shaped beautifully. It was a great afternoon of pampering with my mom and we will absolutely be back!! read more