Lex Brodie Kaneohe is excellent in that they care about Customer Service, honest , quality work and…read moreCustomer's finances and time ( schedules). Manager Brooke ALWAYS takes care and she and Mechanics is / are the reason(s) my family and I go to Lex Brodie Kaneohe. Mahalo Brooke.

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

God honest work done here. But diff to get an appointment though. Good place to get repairs done.read more

Small but reasonable business. Just moved back to the islands and think I've found my go- to guy…read morefor my car.

Super helpful and accommodating people! Just moved from California to Hawaii. They've been nothing…read morebut helpful and informative in the process. I was able to get it all done in a day. Will come back here again for other services.

I had an extremely disappointing experience at Kaneohe Jiffy Lube that ended up costing me a lot of…read moretime, money, and stress. I went in for a safety inspection, but I was told they couldn't complete it because one of my tires was bald. They also recommended an oil change because my oil light was on, but I declined the service. Unfortunately, after they stopped working on my vehicle, they forgot to put the oil cap back on before returning my car. I had no idea anything was wrong until oil began spraying everywhere--covering my engine, the underside of my hood, the exterior of my car, and even my driveway. The damage required a full engine cleaning, replacement of the hood insulator, exterior cleaning, and hours of cleaning oil from my driveway. My car is my livelihood, so being without it also cost me income. When I called to report what had happened, the manager asked, "What do you want me to do about it?" and told me to come back the next day. When I returned, I was treated very rudely. The interaction made me feel so uncomfortable that I asked my husband if I should call the police because I felt intimidated. I had no choice but to stay because they needed to clean the oil off my engine. To make matters worse, getting reimbursed for the damage was an exhausting process. It took nearly two months to get my money back. I had to make countless phone calls, send multiple emails, provide photos and videos, and repeatedly follow up just to get a response. It even took them two weeks to reply to my very first email. Instead of taking responsibility and resolving the issue promptly, they made me fight every step of the way. Everyone makes mistakes, but what really disappointed me was how this situation was handled. A simple oversight turned into a costly and stressful ordeal, and instead of receiving empathy, accountability, or prompt service, I felt dismissed and disrespected. Based on my experience, I cannot recommend this location.

If you want painting done correctly, I don't recommend this place. This is a new tail gate btw…read more Owner was awesome, but work quality? Not good. Paint job 2/10 I brought my 4Runner in because it got rear ended. Vu kindly gave me a killer deal, which was great, but paint work no so great. First time picking up my car, I was shocked, the painting on the interior of my gate was horrible. Black spots everywhere, not fully painted, missed spots. Check out the videos (first pick up) Vu was kindly enough to offer to redo the whole thing, great, picked it up again and still the same problem, not fully painted. (Second pick up) Not going to bother bringing it a third time, knowing it'll likely be the same outcome.

Highly recommend. I banged up my car on a Thursday, got a quote the same day. Could have dropped my…read morecar off on Friday morning but because of my schedule I dropped it off the next Monday. Got a text the next day, Tuesday, about 24 hours later, informing me it was finished. The repair looks like nothing happened. Pretty perfect. Also of note, they work with the local Enterprise to help you get a good rate for a rental car while yours is being worked on.