My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Awesome dude and family. They work hard to help you get what you want just call them.read more

warning don't buy a car from burls used car lot, he sells…read morejunk cars. we bought a 2011 dodge grand caravan last year weeks later we started having flashing lights on the dash, then we notified burl, he had his tow man come pick up the car. he said he had to order a computer box for it, we continue waiting for our car for a month, he rigged it enough for us to drive never put a computer. then a week later we had radiator issues. car needed to be towed again. then he decided to send our account to a third party credit collection company, for whatever reason. we were always on time with payments. all im saying is please think about going here before you buy a car here.

Much better experience at Bob Tomas…read more I am Much closer tot the Frisco store but happy to take the drive !!

I was taken care of by Patrick and Mobahzi. Both were very proffesional and kind and helpful , i…read morewould recommend this dealership , the process was easy and it all started through text no spending hours at the dealership !

Great place. Asks…read morefor Tyge or Heiser. - I trust those guys. General staff is good and clean place.

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

My wife and I went to El Dorado Mazda to look at new CX-70's. When I arrive in my '12 Miata MX-5, I…read morewas greeted by Patrick Roberts He was not greeting me to be a pushy salesman, but instead just wanted to talk about Miata's. After about 10-15 mins of Miata talk, I asked if he was in new sales, and sure enough, he was and I knew I had found the salesman I wanted to work with. Patrick was absolutely amazing to work with. He didn't make us feel pressured in anyway, and it was probably the smoothest car purchase I've ever experienced in my life. Patrick was very personable and easy to work with. We never felt pressured in anyway. Dealership pricing was fair and the staff was amazing. We will definitely be buying all of our future Mazda's from not only El Dorado Mazda of McKinney, but from Patrick. The dealership should be so proud to have an associate like Patrick on their staff.

Aldo Campos was fabulous. Very helpful! This is the 3 rd car we buy from El Dorado and everyone is…read morealways very friendly and warm and most importantly helpful which is hard to find these days . I love Jose in service- Paul and I could go on . Keep up the good job guys

Easy in and out for regular maintenance. Service advisor kept me well informed. Comfortable…read morewaiting area.

Love the customer service here! I was preoccupied with other things and honestly didn't even notice…read morethere was a slight delay. When the service advisor , Chance came over, he apologized for the wait, and to my surprise, they didn't charge me for anything. I really appreciated that, especially since I hadn't even complained or mentioned the delay. We've purchased all of our Subaru vehicles here, and they've always treated us well. Experiences like this are why we'll continue to be loyal customers. The waiting area is also very pleasant and clean, including the restrooms, and they provide snacks and beverages while you wait. Great customer service and a comfortable environment. I highly recommend them!

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

When you need to trust someone to help you find a new car Lauren Simison at Nissan of McKinney was…read morewonderful to work with , she answered all my questions and I Am thrilled with my New Rogue SV it's beautiful and you made it fun and stress free!!! Cherrie S

Great place to get a new Nissan. The sales staff was very professional and understood our needs.read more

This is the best place that I take my car for maintenance. I have been doing my service here for…read moreover 25 years. Would not go to another place. Thanks to Steve Knowles

I really like/love this dealership: There are so many…read morepositive experiences I have had here'. When I was helping my mom pick out a car she had a wonderful salesperson. He took really good care of her. I appreciate that especially because she is a senior citizen. Also the service department is quick and reliable. I highly recommend making an appointment. Whenever I take her car in for an oil change, recall or tire rotation. I leave feeling satisfied with the service. Our service advisor is equally amazing. The car wash to wash your car is a BONUS! The free bbq, chicken and hamburgers on Saturdays was fun in the past. The other salespeople are always friendly and helpful. I enjoy talking with them about life and cars. So I salute this dealership. From my sales experience and service experience to customer service they are top notch, This review was long overdue as I have been multiple times and they deserve their flowers and kudos. Honda McKinney is classy! The best Honda dealership out there. I disliked other dealerships. This one is my favorite one!

I took my Kia in for some basic service and also asked them to diagnose a check engine light. I…read morealready owned a scan tool and knew I could verify the code myself, but I wanted a professional diagnosis. I was shocked by what happened next. The dealership gave me a diagnostic code that turned out to be incorrect and then quoted me nearly $500 for the part and another nearly $500 in labor to fix the supposed issue. That immediately raised red flags. Instead of authorizing the repair, I verified the code myself. Two days later, I had the actual issue repaired for $105.96 total. The code they provided wasn't even the correct one. Whether this was due to incompetence or an attempt to sell an unnecessary repair, neither explanation is acceptable. Customers trust dealerships to provide accurate diagnostics and honest recommendations, not inflated estimates based on incorrect information. This experience reinforced how important it is for consumers to get a second opinion, verify diagnostic codes when possible, and not blindly accept expensive repair estimates. Had I not taken the time to investigate, I could have easily spent close to $1,000 on a repair that ultimately cost just over $100. Based on this experience, I cannot recommend this service department. I expected honesty and expertise from a dealership, and unfortunately, I received neither.

Update: from four to five stars. Jerry was the reason why this review went up. His professionalism…read moreand personality when it comes to service is top notch. Went in for service. Service people are great. Waiting room is kinda small and stuffy but has good drinks and coffee. Oil change took almost 2 hours with not that many people there.