Customer service is perfect. They are very knowledgeable and helpful and have a good selection of shoes and accoutrements.

Thank you for fitting my Aunt for the proper shoes. Long story short I was hiking with my Aunt where she sprain her ankle hiking because of ill fitting shoes. That day just happened to be Runners Gala at RWU so since she was in the area I had to take her to RWU to get properly fitted. The staff that was helping us was really great explaining why having a proper fitting shoe was important. I would definitely recommend everyone to check this place out. read more

The person we worked with was knowledgeable and helpful in finding the best and most comfortable shoes for our son. We will be back!

My experience here has been nothing shy of AMAZING! The staff is educated on every aspect of running and the shoes that they sell based on your personal foot profile. I only come in every couple of years to get myself new running shoes and it just keeps getting better! Ray helped me out and was respectful, patient and brought me nearly 8 pairs of shoes to try because I didn't find my match. From there I was having a hard time choosing the shoe color (yes, I became one of those) and he didn't rush me or roll his eyes while I was trying to decide aesthetics. I wanted to be happy with my purchase and he knew that. I also asked about the return policy which is 10 days but didn't want to have to return used shoes for some dumb reason. Needless to say, this place amazes me every time and I even got solicited advice for improving my running performance which I've already put into action. I also really like that running events use this store as a bib pick up location. That should tell you something! The parking is always a drag but eventually you figure out a place to park it and once you get in you forget all about the struggle. Parking is in the back or on the street and free if you get lucky and find a spot. People that go into Run with Us are typically in and out anyhow so it does make sense to wait for someone to leave. Thanks Ray and the rest of the team for your knowledge and passion in the work you do!! read more

Best customer service ever! I wish I had the sales associate who helped my bf and I. He was an older Latino male and was the best! He definitely is very knowledgeable about the anatomy of the feet, best shoe for your feet, and provided many helpful tips on how to strength your feet to avoid pain. Working in a profession that requires being on your feet for several hours, the right shoes plays a key role and the sales associate who helped us definitely did his job. We walked out with a few pairs because he was that good. Also, during the visit he even assessed my bf's feet to see what is causing so much pain. He then asked him to step on their machine to assess where do most of the pressure lands on his feet. And thanks to the man who helped us we now know what type of shoes to buy for my bf and to provide the correct support. All I can say is customer service here is amazing! read more

Run With Us - They have a lot of stink free products for your shoes! - Shoe Stores Near Me - Pasadena, California

Loved the service, expertise, and experience. I came in at 6:20 and was out by 6:50. Victor was spectacular. Immediate greeting when I walked in. I told him straight: I'm experiencing plantar fasciitis and am keen on Nike. I'd like to try at least 3 options (various brands) of what is recommended. By watching me walk to the door, he identified my problem areas. Next, my feet was measured and he got my design preferences, then quickly pulled 4 shoes for me to try. Each shoe only got better and better. But, these 4 were too bulky and sporty - I wanted something more casual. He pulled 3 more options for me and here I am, walking out with new shoes on. What I love and appreciate about this shop? - no nonsense, mellow approach - knowledgeable with mellow, confident authoritative persona - efficient service - no upselling or aggression - 1:1 attention - fair pricing (comparable to online sites) - groupon deals available - generous return policy (even with shoes worn) 10/10 would recommend 10/10 would come back Thanks Victor! read more

Came in with 2 shoes I wanted to look at, and Jose was kind enough to bring 5+ options based on my foot measurements, desired ankle support, and athletic activities. Highly recommend to anyone looking for running shoes, whether a beginner or a long-time runner. Great selection and great staff! Will surely come here again. read more

Being new to socal, I didn't know where to go to get fitted for some new running shoes. This place had good reviews in Yelp so I checked it out. I went in a Sunday afternoon so it went busy at all. They had a nice selection of high quality running shoes and gear. They had me stand on a scale to see how my weight is distributed within my feet. The store associate came out with 3 different brands, and he did an excellent job finding some good shoes. I enjoyed all 3, but had to narrow it down between two at the end. Customer service here is great. And the prices are very reasonable for this type of store. I would definitely recommend this place looking for shoes in the area. read more

I initially came in to get some new running shoes and the staff here went above and beyond!! Instead of letting me wander, they had a real conversation with me about where I run, how I run, the anatomy of my feet, to help me find the best pair! Michelle and the rest of the staff are experienced runners and were able to provide a lot of resources and tips. I was so impressed by this shop. Plus they can also get you plugged into different running clubs that are friendly to runners of all stages!! read more

Run With Us - Shoe Stores Near Me - Pasadena, California

Peter was very helpful and patient in helping my mother choose her shoes. This is first time we visited this store and he made us feel very comfortable and welcomed. read more

Great store Great selection Staff exceptional I am a 70 year old male with 2 titanium knees I need the very best footwear I believe in many cases the fit is more important than the shoe This store will fit you up and offer a great selection to chose from Highest recommendation!! read more

Went in there looking for a good pair of running/walking shoes. Run With Us did not disappoint, the staff were covert attentive and friendly. The salesperson helped me find the right pair of shoes. Will definitely go again in the next couple of months for another good pair of shoes! Highly recommend this establishment. read more

My husband has had problems with his feet for a long time. His podiatrist suggested inserts with a wider shoe and referred us to Run With Us. I have purchased my gym shoes here for a number of years, so I knew they were good in helping to find the correct fit. This time, Peach waited on my husband and went way above and beyond with such patience and help. She would not give up until she was sure it was the right fit for him. It is difficult for him to talk or comment due to Alzheimer's disease, but he responded so well to Peach and we left with shoes that are comfortable and a really good fit. Thank you Peach. read more

I'm so unhappy with my experience here at your store. Earlier today I went in with my father to purchase some shoes. I had previously been to this location and thought that it would go great. I did take some shoes earlier, they fit me perfectly, but unfortunately after running 3 miles in the shoes, I realized that they ended up cutting my ankles really bad to the point where they were bleeding and my socks were covered in blood. My socks weren't short, so I knew it has to be the shoe. I just went back to the store to return the shoes and Adrian, the employee who helped me earlier seemed to have a complete switch in demeanor and all. He was very sassy, sarcastic, rude and made it seem as if it were my fault I were bleeding. He did accept the return but kept over emphasizing that I did something wrong. I asked him to show me and he literally just untied the shoes. Working in customer service, I know that no customer should be treated as such, and because I am completely unsatisfied with just how he dealt with me overall I thought it necessary to share my experience with other people who plan on coming in. That was not right and that's how you lose customers. read more

Love this place! They were out of Hoka Speedgoat 3s in my size, so they special ordered for me. Took about a week. Cool , nice staff. Has everything you need to dominate your next race . La Crescena Montrose doesn't have a store like this, locally, but thankfully this is your best bet for awesome running shoes. read more

Ray is my favorite person to speak to regarding shoe recommendations but everyone here takes their time to discuss runner/walker needs/issues. They are patient and kind and will bring out as many shoes as you need to make sure you get the right fit. Thank you! read more

This is great store!! Very personalized service! They measure your feet, make recommendations based on your measurement and foot evaluation. Went in there on my doctors recommendation (although I had visited many years ago) because I was diagnosed with Achilles tendinitis. I needed specific kind of sneaker with a heel raise, support and inserts! Jose took care of me! He was awesome!! I think h knew more about my condition than my doctor, lol! Thank you! read more

Have always randomly bought running shoes that are on clearance at places like DSW, but not too happy with my last discounted pair so I decided to try out Run With Us after reading the Yelp reviews. One of the best decisions I have ever made, and I think my feet will thank me for it! From the moment I went inside the store, I felt at ease and totally welcomed by the staff. Also, I immediately got the sense that the staff was definitely knowledgable about running shoes. After all, they definitely look like they do a couple of marathons every year, if not more. After telling them how many miles I run each week, they looked at how I walked, they made me step on a foot pressure analysis machine, and they measured my feet. Surprisingly, it was recommended that I actually go a half size bigger for running shoes, and I was soon trying on the four pairs of shoes that were chosen for me. I was pleasantly surprised that all four pairs felt great to me! I was advised to take my time with each pair. They even suggested running with the shoes on the sidewalk outside. Throughout the process, all my questions were answered. Ultimately, I decided on a pair of Saucony Guide 10 shoes after running through the store for probably a couple of miles. Why not 5 stars? As many reviewers have noted, there's very little parking available at the back of the store. There were no open spaces, so I opted to park on an adjacent street. Parking was limited to only one hour on the street where I parked, and I did go over my time limit. Luckily, Pasadena PD wasn't fast enough! Also, I would have liked it if I was asked in the beginning if I had a budget. The prices were only given to me as I was trying on the shoes. Ended up shelling out $120 for my new pair before taxes, which is the recommended price for the shoes I found online. I'll see you next time Run With Us when it's time for a new pair. read more

Run With Us - My last 2 choices of 4 recommended shoes for me. - Shoe Stores Near Me - Pasadena, California

A friend recommended this place as I have a Siberian Husky and need to walk more for both of us - trail and town. I also don't like wearing socks, have a big foot for a woman, and the usual foot issues of a 60 year old. Armand Crespo was so helpful and nice. He analyzed my foot and needs, and brought me a lot of choices. He listened to my feedback, and I left happy with my purchase I am looking forward to this evening's walk with Tasha. I can't recommend this store enough. He even made suggestions on how I might walk to minimize pressure and hip pain. So helpful and didn't make me feel like I didn't belong because I wasn't a die hard runner. read more

Run With Us - My new Saucony shoes - Shoe Stores Near Me - Pasadena, California

Michelle is AMAZING!! I am deeply grateful to her for her knowledge and for helping me find the PERFECT pair of insoles & shoes. To give you context, I actually overheard Michelle providing exceptional service to the customer next to me-and I asked her for her insight as well. I've been dealing with foot pain due to plantar faciitis and Michelle helped me SO much more than my PCP & podiatrist ever could. She went above and beyond by offering me useful physical therapy advice & recommendations for the best tools/foot gear to help me with my recovery and overall foot health. She listened to my needs and concerns and did her very best to offer useful options and solutions. She didn't try to upsell or rush me at all & I was happy to purchase everything she recommended (the shoes, insoles, & rollerball). It's clear that she is very passionate about running and is positive, patient, and caring person. Run with Us is a true runner's paradise! read more

I have come here a few times for new running shoes and they are awesome! Huge shoutout to Sergio for being very welcoming, knowledgeable about shoes and in general the sport of running, and always giving good recommendations for shoes. This store is really cool because they host their own running club and are very involved in helping out during the nearby races. There are a couple parking spots in the back, but I would recommend finding free parking on the side street. read more

This store is great. Staff are extremely knowledgeable and will spend the time it takes to help you find the right shoes. Michelle is awesome, she kept bringing shoes out until I found the perfect one. Bonus: They also have a free running club every monday! read more

I started coming here maybe a year or so after they opened. The staff here is super friendly, attentive, willing to let you try any of the shoes until you find the right one. Their advice comes from actual running experience. My running journey started here with a pair of Brooks addiction motion control shoes. Whenever I returned to the shop for my next pair I would update whoever was helping me on my mileage, injuries, habits, etc and they always knew what the safe step-up shoe would be for me that would improve my running. It's wild to think that I started in a motion control shoe, as I now (with Sergio's advice) have been steadily cruising in a shoes with little, to no heel drop. These guys are going to lose a customer 'cause at this rate I'll be goin' barefoot by next year! ;) read more

I went in as a novice runner and had the best experience. Jose was incredibly helpful and explained everything from the scan to the type of shoe he selected. I walked away with amazing tennis shoes that address my angles that roll due to flat feet. I can't wait to come back again soon. read more

I've been coming here for about 4yrs .. during that time I've tried and visited other shoe stores and there's no comparison to run with us with knowledge staff. From sizing to the perfect socks for your next race they got you covered.. they do host runs during the week and weekend for all levels for those that what to try running or hiking for the first time or a group... You might even meet some of the California's toughest runners while your in there read more

I have gotten about 4 pairs of running shoes here. I love each of them very much individually. The employees there are very kind, knowledgeable and most of all patient! They have a machine that will scan your feet so they can find a shoe that is tailored for you. I went in for some running shoes and the SA (I didn't get his name sorry!) brought out about 6-8 pairs of shoes for me to try on. I was beyond grateful. The store has everything a runner will need; from lights, compression socks, running belts, water bottles, Garmin/Suunto watches, energy gel/chews, etc.. In front of the store there is a table with flyers of races so check that out before you leave. read more

I have yet to purchase my running shoes from here, because I'm pretty loyal to another running store in Los Feliz, but I have dropped in here a couple times to pick up Balega's for my son. They don't have the greatest color selection but I'm sure my son couldn't care less about that aspect. I turned him onto these because I love running in them. Service is always friendly and they have a run club, which I wouldn't rule out heading out onto the streets of Pasadena with if I'm ever in the area in time on a Monday evening. I made sure to patronize the store on small business Saturday as let's face it if we aren't talking food/coffee this is probably one of the best small businesses in the area. Check them out! read more

I love this place! The service was absolutely amazing. I got my perfect walking shoes! Can't remember the first guys name, but when I had a small issue I called and spoke with Michelle and she was great and super helpful. When I visited the manager, Mike, helped me and he was so nice and understanding. I will definitely be back again. Thank you read more

Great shop! Everyone working at the store was so helpful. My husband purchased an IT band strap, and I I bought a hat for running my 1/2 marathon. We will definitely be returning read more

They mostly had what I wanted in the store but it seems like they are just trying to help as many people as possible so the service is not that good here. First time shopping here and spent $300 and was possibly going to buy more but the salesmen are way to busy to answer questions or help you at this location. read more

An amazing running specialty store, for both new runners and experienced veterans. I came in to get fitted for a pair for running shoes, because I have maybe run a total of 10 miles in my entire life. The staff was not only extremely patient and friendly, they were very knowledgeable and definitely cared more about educating me about proper running gear and attire than selling me anything. The employee first had me run around the store a little bit so she could tell me about my gait, and then she had me stand on a kind of sensor to see how I stood as well. We concluded that I was around a size 8, 2E(wide), and overpronated quite a bit when I ran. Because of this conclusion, she recommended I try shoes with more arch support. After asking me about my budget, she went into the storage and brought me not one, not two, but five pairs of shoes to try. She helped me loosen them and basically babysat me as I tried on each pair of shoe and ran around the store. This took around 30-40 minutes in itself. She was very conscious of how I felt and didn't crowd me or make me feel like I was taking too much time, however was attentive enough to answer any and all questions that I had. After trying out all the shoes, I actually decided that I wanted to take more time before buying a pair of shoes, but I felt so bad saying anything after she spent so long helping me try shoes on. She sensed my apprehension and actually told me to take time to think it over and come back before I said anything. I think that interaction in itself sums up my experience here and is absolutely unbelievable. The store employee advised me that as a student this was a big investment and told me to think about it before buying a pair of shoes. I was more than impressed. While I was there, a bunch of veteran runners that run in a group with some of the staff at the store came in and asked about shoes and attire and just conversed with each other. I could tell that the store was not only educational but sold their stuff at a competitive price point, because all the runners seemed to know what they were talking about and made it clear that they came to 'Run with us' for all their gear. The brands of shoes that they carried consisted mostly of: Brooks, Mizuno, Adidas, New Balance, Basics, and Pearl Izumi. Some of the runners at the store told me that they stocked more of the better quality shoes and less of the fashionable,trendy ones. read more

I came to this place after having numerous people sing it's praises. Both runners and non told me how great the fitting process was and how they always got the most comfortable shoes ever from here; so I was naturally excited to come and get some new workout and running gear... it seems that I got dealt quite the lemon. I came in and was straight forward; I needed a pair of shoes for my Zumba/aerobic workouts and wanted to get a pair for trail and trail running. The only evaluation they did was have me walk a straight line and measure my feet. No questions about fitness level, joint issues, nada. I didn't notice at the time due to shopping right after a grueling shift. I picked from the selection they deemed correct for me and I should have been more weary to pick sale shoes, it seams. That part was my fault; but I thought I should trust them. My mistake indeed. Pair #1: the aerobic shoe they pulled for me is possibly too small. They measured my feet, so I'm a bit surprised, but they make my toes feel like they are falling asleep (and they are not tightly laced). They hurt my feet and have impaired my workouts. Pair #2: while it's been too wet to trail run; in a desperate maneuver I wore them to a workout class tonight and they were worlds better- but still hurt my arches (i don't even have crazy arches!). Now it might be new shoe break in, I hope, but it might be a total wash. I've never had such poor luck with workout shoes! All in all- I'm displeased. My feet hurt, I feel cheated, and my wallet hurts (and with both pairs having been final sale; I can't even try for a refund, even with the light wear). Shopper be cautious!! read more

Wowzers Ok I am going to admit something....... I have never purchased a pair of running shoes in my LIFE. I figure all shoes are made of running right??? NOOOOOOOOOOOO this is not the case. And after joining a running club I decided to pay Run With Us a visit to see just what these "running shoes" were all about. When I arrived I was immediately overwhelmed by the selection. I imagined maybe 2-3 selections possibly 2 different colors to choose from. Nope they had many brands and types and colors to choose from. The sales rep (or whatever you call the staff) was EXTREMELY helpful. He approached me and asked what I was looking for and when I explained I was a virgin to the whole running shoe ordeal he understood and helped out. He measured my foot (which I turned out to be a 6.5 when usually i by a 5.5 I guess they run different) and then he looked at my stride to help choose what support I needed. He got my three different selections (all in differing colors) with the support I needed. And when I stepped into those shoes......OMG I'm sure I experienced something fantastic such a cock slipping into a cushioned vag cus boy was it heaven! My feet have never been pampered by such a comfy shoe in its life. I felt like I could run miles on miles on miles!! I ended up spending close to $100 (with $10 off with a check-in). Great deal can't wait til my feet make sweet passionate love to those shoes during a run :D read more

Run With Us - Yesssssssssss - Shoe Stores Near Me - Pasadena, California

As soon as I walked it MICHELLE helped me out and assessed my every needs and questions I had about my feet. I have been having severe foot ache and pain. I work in the dental field for 8+hrs and my feet are killing me. She right away assessed my walking and brought 2 pairs of shoes. Had me try one by one until we stuck with just one and I walked out with my new shoes and sandals for home. I could've not been anymore happier! Thank you guys so much will definitely be coming back when I need to replace my shoes! read more

Armando was amazing. Expert advice and excellent service. So excited to try our new running shoes!‍

I have to say my experience at Run With Us didn't have as good results as some of the other Yelpers. I've been having trouble with my right foot cramping up. So I went into the store and a guy did a thorough assessment of my feet - wear patterns on my current shoes, measured my feet, watched me walk back and forth a few times, etc. And of course I told them about the cramping, so the guy did a physical inspection of my feet. Well, after all that, I bought a pair of athletic shoes, and guess what-- I have to get rid of them because they hurt my feet. Since then, I bought some shoes online from a company called "Greats." The Greats I bought are more just sneakers than full-on athletic shoes, but they don't hurt my feet, so I'm very happy about that. read more

I asked for white shoes that I could keep clean. The salesperson told me to clean the fabric tops with non chlorine bleach. When I did that the fabric would not come clean. Looked dingy and stained immediately after washing, even 3 times, before wearing once. I can't wear them out of the house. I took them back to the store. The man behind the counter first insulted me for making this complaint. The he asserted that because these are running shoes, obviously they cannot be cleaned. That they are always going to look dingy right after cleaning. Of course if they told us this before we purchased, they would not sell many shoes. He offered no accommodation at all. I feel misled, cheated, and insulted. Do not trust this store. read more

Thanks for an amazing shopping experience! Love these shoes and would recommend this store to anyone.

This review is only for Adrian at Run With Us. I've had some spotty experiences at this store, but can attest that Adrian is as good as they come at shoe fitting. This past week he had me in and out of the store within 15 minutes with a great pair of running shoes. I highly recommend asking for Adrian if you come to this establishment. read more

I was just in looking for some running shoes for my son and my wife for Christmas. I noticed they had a 40%-60% off section for shoes and miscellaneous stocking stuffers. I picked up a box of Asics Wave Inspire 15 marked at $99. I then asked the sales person if the shoes were 40%-60% off the sticker price or has the difference has been deducted already. He told me that the difference was already taken off the regular sale price of $130. I explained to him the math didn't add up. If the original price was $130 and the discount price 40% off the shoe should be marked at $78 not $99. He told me the manager sometimes makes sales signs and the math doesn't add up.... I scratched my head and told him if I can't purchase the shoes at $78 the sign must come down so not to confuse the consumer. He responded "I'll tell my manager when he gets back from lunch". I left the store not purchasing anything because I believe that those types of business practices shouldn't be aloud and his (salesperson) response was unacceptable. If the manager or owner would like to respond please feel free to explain read more