Store was supposed to open at 10 am. Three people waiting outside store. No one showed up to open…read morethe store. Ended up leaving.

I was worried about coming to this location because 1. it's my current carrier servicer, 2. it had…read morescary reviews, and 3. the unpleasant reviews. I did see Kari's review about the new management and to give this place a shot. I wanted to upgrade my phone from a 6S to the 8S Plus. Reese was the one (and only) representative to help me out with my upgrade request. I gave him the information that I needed and what I wanted to do. He did state that they did have 8S Plus phone available in the back, but when I confirmed the amount of Gigs that I wanted, he confirmed that they only had 64g. I requested for the 256G and he was glad to help me with that process. Got every ordered and told me that my phone was going to get mailed within the next week. Told me the monthly payments for different payment plans. I left with the understanding of what to expect on the upcoming bill. After getting my phone in the mail, (being impatient like many of us) but I wanted to get my new synced with the old. I easily called that location and was assisted by a lovely lady (didn't catch her name). Very sweet and funny, especially with explaining apple's syncing ability. Overall, very easy and pleasant transaction and experience. I would suggest giving this place a shot again for those who didn't have a good experience prior to the new manager.

My husband and I (who are older) visited this store today needing assistance with our home WIFI…read moresystem that is provided by T Mobile. We met with Trey who was incredibly patient and helpful. Trey looked up our account and helped us problem solve the issue. He called the T Mobile support line and waited with us for about an hour until someone came on the line who could help. He understood the issue and advocated for our situation to the customer service rep on the line which resulted in both short term and long term fixes. Typically, when I go into wireless stores I absolutely dread it.....my expectation is poor customer service and long waits.....but not here. I was so impressed by the customer service that Trey provided, I just had to write about it. Trey is knowledgeable, friendly, patient, and kind.....I could not have asked for a better experience.....

My phone suddenly died, so I went to this tmobile for help. They dont open until 10am, thats kind…read moreof late to me.. But the guy working inside was kind enough to speak to me when he opened the door to let employees in and he let me know he would be open shortly.. Because of this I waited patiently. Once inside, he took care of my issue, ordered a replacement for me and had me in and out in 14 minutes. This has never happened at any other location Ive been to. They are normally swamped and you are waiting a ridiculously long time. So,this as a pleasant surprise. It may have been because the store literally just opened.. Not sure. Either way, I was happy when I left. In fact, he was so nice, I considered ordering a tablet I didn't even need, just because his sales approach was great. He asked if I had one, then told me the benefits and cost with tmobile and just the way he presented it made me consider it... Lol.. Great staff TMobile.

The manager Jane has no concept of Customer Service. As I stood before her needing assistance with…read more10 copies, she said she wouldn't help me. I was the only customer in the store. Nobody needed copies but me the one standing in front of her. She wouldn't do it. She was nasty about it unprofessional. Go anywhere else but here.

I wouldn't spend a penny here. They closed the store at 7pm when the hours show 7:30. I called to…read moreconfirm the time and spoke with Jane who pretended she didn't know what time they closed and proceeded to tell me- they close at 7 but stay until 7:30 pm. When I mentioned the time on the door and on the website showed closing time of 7:30 pm. Jane followed with "oh you're right, I guess I can open the door back up" with a nonchalant and hesitant tone. I walked in and was greeting with complete silence. Three employees said absolutely nothing to me. I have shopped with other locations before and never have I been met with pure disrespect and disregard. I will never step foot in that store again and Office Max will not see a penny from me . I recommend you go somewhere you and your money are valued, because it won't be here .

did a great job helping me fix my phone and did an amazing job and they give you great pricesread more

My wife had a cracked screen on her iphone. We stopped in to get a price. It was a reasonable…read moreprice and they could do it that day. We left the phone and got a text a few hours a later to come and pick it up. Very easy and quick. I would recommend them for repairs!!

Took my mom in to get some help with an issue. While we waited, the Verizon specialist shouted…read morequestions across the room at my mother. He shrugged his shoulders at her and exclaimed, "I probably can't help you". To which we replied, "Guess we'll go elsewhere." We are now at the Verizon by Wegman's. Should have just come here first. They've always been so helpful and pleasant at the Verizon at 12250 West Broad!!! We were over by Brook Road for something else. We won't make that mistake again.

Came in with SIM issues with my iPhone 13. Michael was fast, nice and knowledgeable with replacing…read moreit, put on a new screen protector too. Told me if I needed to replace the card or protector he wouldn't charge me again. Thanks for fixing my phone!

I was very skeptical of this place but I told myself if I can look on letgo or offer up I can give…read morea place like this a shot . So I went in met mark and he helped me a ton showed me the best bang for my buck and I was on the fence tell he told me about the included 1yr warranty I mean can you really beat that? No ! So I am excited to start school next week with my reduced priced max book air ! Will be going back to fixed my cracked screen on my phone ! Thank you Mark !!!

great service, same day, knowledgable, fair, professional, priced right…read more Got electronics with a attitude you don't like, they can " adjust" it . convenient location on Broad ne'er Innsbrook next to Panera's , but you won't have time to finish your coffee before your phone is fixed , just saying, try them, regressing attitude and service