Jack is that old school mechanic everybody wishes they had. I've gone to him thinking it would…read more$1,000+ fix to have him say that all I have to pay is 100 bucks for the labor and not pay for the part. Truly the best mechanic in Bend hands down. Also an incredibly knowledgeable car guy who will talk about everything from old 70s model Porsches to how to keep newer model land rovers running efficiently. Hats off to you Jack, truly one of a kind.

This shop ruined by sisters van. The owner Jack is dishonest, doesn't take responsibility for his…read morework, and as a result my sister lost her van and all of her summer plans.

Ian is extremely skilled at diagnosing the problem with the car. My experience of him is he is…read morehonest, recommends what needs to be fixed to make the car run at optimal performance. His ratio of parts prices to labor prices will not be matched any where else. If you have an import car, Ian is your guy!

When our Subaru's clutch went out mid-vacation in Bend, they fit us in right away, even working on…read morea Saturday. They gave us clear cost options and had the repair done in 24 hours. While we waited, the rental car just across the street made everything easy. Thanks to them, the trip we had planned for a year was saved.

Called AAA out of Gas in our 50 Chevy Pickup It will be one…read morehour before ERS can reach you That's Okay Got call back from some towing service I can't find my way to you because of the Veterans Day Parade he talked like he had a mouth full of mush Then we wait and wait I call back to the towing company and get addtude from the women on the telephone Fine I call AAA I get we reassigned you to an other towing company Okay who? I'll look it up I'm told by AAA dispatch It's Consolidated Towing Yah! This whole mess took over three hours to get a can of Gas This was not Consolidated Fault This was the first tow company and AAA screwup! Consolidated driver was Golden He was very friendly and helpful Yes AAA got a less then then a good rating on this ERS call Thank You Consolidated for the fine Service Tops!

As bad as a breakdown is when pulling a fifth wheel, Consolidated Towing made it a bit bright. When…read morecalling, the lady in the office (sorry I don't recall your name) was outstanding. She was able to understand our needs and walk us through sharing our location. (We had a coolant leak in our pickup about 10 miles west of Sisters.) She found a driver that could be there in 3-4 hours. In about two hours, she called to say the driver was on his way and would be there in about an hour. Russell arrived as expected, was very friendly, conscientious, and thorough. Kept us informed about the steps he was taking and delivered us and our pickup and fifth wheel to the dealership. He even dropped us off to pick up our rental vehicle. They made an unfortunate situation as positive as they could! Thank you both!

7PM on a Monday night. Supposed to head out on a camping trip tomorrow morning and I lock myself…read moreout of my van which has a dead battery and is parked inches from my fence where the only key access is located (FOB would have gotten me inside but the power door locks won't work with a dead battery.) Casey was kind enough to drop what he was doing and come rescue me. It was probably the shortest tow job he ever did (5 feet) but I would have been late to the campsite if I hadn't come across Casey and Cascade Heavy Rescue. Thank you for saving the day. He pulled the van forward, I climbed in and activated the battery boost button (jumps the chassis battery with the rv house battery), started the van and re-parked it a couple feet from the fence. Lesson learned.

Awesome young man Ty my freind for coming out today…read more The scout was has been sitting for a long while Casey had the equipment to load it up and transfer

First of all the service was great they helped me out right away and came outside to look and my…read morecar, not mention they were very nice. The shop has a comfortable feel, lots of space to sit and relax while I was waiting. My wheel well was falling apart and rubbing on the tire so I took my car in for some advice on what to do. The person helping me then told me he would cut the excess plastic off with no charge. Just got the vibe that these were very caring people. Thank you! Best auto body shop I've been to in Bend.

I am glad I went to Central Oregon Auto Body (COAB). They made a difficult time easier to get thru…read more The whole process went smoothly including them being an advocate with difficult Insurance issues. COAB did a high-quality job restoring my car after the collision. A special thanks to Jacob, JR and Brad.

Recommend Auto Body Concepts without reservation. Here's why. About 10 years ago a lady reversed…read moreinto the side of our new Imprezza when 2 weeks old. Her insurance said we had to take the vehicle to Auto Body. It came back just like new. Yesterday (07/01/26) we had a mishap with out front fender. We remembered the previous good service we had gotten from Auto Body, so naturally they were our first port of call. Mr. Ryan came out and had a look-see: then fixed it on the spot. Cost, "a handshake!" Amazing in this day when folk worship the mighty dollar. Apart from that kindness - if you want to be treated by the receptionist and the people working there as if you are a real person? You now know where to go. Ivan Cocks

Service was great. They did an excellent job on repairing my Bronco…read more also my Vechicle was clean up inside and out. will recommend take your Vechicle there for any repairs